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Remote Senior Customer Success Jobs in Colorado (NOW HIRING)

Melio

Customer Success Manager

Denver, CO · Remote

Remote (required to live in one of the following states: AZ, CO, FL, GA, IL, MI, MN, NY, NC, TX, UT,VT) Qualifications: * 3+ years of experience in Customer Success, Account Management, Sales, or any ...

P3 Hotel Software

Customer Success Manager

Boulder, CO · On-site +1

The new Customer Success Manager will work alongside the team in Boulder and Dublin to help the ... Hybrid working environment: remote work and working from the office; our office will be set in Kiln ...

Radicle Health

Customer Success Manager

Denver, CO · Remote

$75K - $85K/yr

About the Job:  As a Customer Success Manager at Radicle Health you will be responsible for ... Remote work stipend * Compensation: $75,000 - $85,000 OTE * Location: Remote  Please note that ...

ECP

Senior Customer Support Representative (Remote)

Denver, CO · Remote

$19.75 - $27.25/hr

Role Overview As a Senior Customer Support Representative at ECP, you serve as the final Support ... Success in This Role * Demonstrate strong ownership of technical investigations and escalation ...

Tailscale

Customer Account Executive

Denver, CO · On-site +1

Create mutual action/success plans with prospective and existing customers where appropriate to ... Experience presenting to senior managers and executives * The ability to manage many opportunities ...

McKesson

Senior Manager, Account Management

Longmont, CO · On-site +1

Lead Quarterly Business Reviews (QBRs), executive business reviews, and customer success meetings ... Position may be remote, hybrid, or office-based depending on business requirements. * Must be able ...

New

McKesson

Senior Manager, Account Management

Longmont, CO · On-site +1

Lead Quarterly Business Reviews (QBRs), executive business reviews, and customer success meetings ... Position may be remote, hybrid, or office-based depending on business requirements. * Must be able ...

New

Axon

Senior Sales Engineer, Enterprise Air

Denver, CO · Remote

$107K - $147K/yr

Remote- travel up to 50% of time Reports to : Sr. Director, Sales Engineering Profile of Success Strategic Customer Leadership: * Strategic, customer-facing technical leader with 8+ years of ...

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Remote Senior Customer Success information

What is a Remote Senior Customer Success?

A Remote Senior Customer Success role involves managing relationships with clients to ensure they achieve their desired outcomes using a company's products or services, all while working from a remote location. Senior Customer Success professionals typically oversee a portfolio of key accounts, provide strategic guidance, and serve as the primary point of contact for escalations or complex issues. They analyze customer data to identify opportunities for value, coordinate with internal teams to address client needs, and help drive product adoption and retention. The remote aspect allows them to perform these responsibilities from anywhere, using digital communication tools to stay connected with clients and colleagues.

What are the key skills and qualifications needed to thrive as a Remote Senior Customer Success professional?

To thrive as a Remote Senior Customer Success professional, you need expertise in client relationship management, account strategy, and a proven track record in customer success or related fields, often supported by a bachelor’s degree. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics systems is typically required. Exceptional communication, problem-solving, and proactive leadership skills help you stand out by building trust and identifying growth opportunities for clients. These skills ensure customer retention, maximize value delivery, and drive long-term business growth in a remote environment.

How does a Remote Senior Customer Success professional typically collaborate with internal teams to address client needs?

As a Remote Senior Customer Success professional, you’ll frequently collaborate with cross-functional teams such as Sales, Product, and Support to ensure clients’ requirements are met efficiently. This often involves organizing virtual meetings, sharing client feedback, and working with these teams to develop tailored solutions or escalate issues. Strong communication skills and proactive coordination are essential, as you act as the client advocate while fostering alignment across different departments, despite working remotely. This collaborative approach not only helps resolve client concerns promptly but also contributes to product and process improvements.

What is the difference between Remote Senior Customer Success vs Remote Customer Success Manager?

AspectRemote Senior Customer SuccessRemote Customer Success Manager
CredentialsExperience in customer success, industry-specific knowledge, possibly certificationsSimilar credentials, often entry to mid-level experience
Work EnvironmentRemote, collaborative teams, cross-functional communicationRemote, client-facing, team-based
Employer & Industry UsageTech, SaaS, software companiesTech, SaaS, service providers
Search & Comparison IntentHigher-level responsibilities, strategic focusOperational, client management tasks

Remote Senior Customer Success roles typically involve strategic planning, leadership, and higher-level client engagement, while Remote Customer Success Managers focus on day-to-day client support and relationship management. Both roles require relevant experience and industry knowledge, but the senior position emphasizes leadership and strategy.

What are popular job titles related to Remote Senior Customer Success jobs in Colorado?

For Remote Senior Customer Success jobs in Colorado, the most frequently searched job titles are:

What job categories do people searching Remote Senior Customer Success jobs in Colorado look for?

The top searched job categories for Remote Senior Customer Success jobs in Colorado are:

What cities in Colorado are hiring for Remote Senior Customer Success jobs?

Cities in Colorado with the most Remote Senior Customer Success job openings:

Remote Senior Customer Success jobs near you
Infographic showing various Remote Senior Customer Success job openings in Colorado as of August 2026, with employment types broken down into 80% Full Time, 17% Part Time, 1% Temporary, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution.

Sr. Customer Success Manager, Health Systems (Remote with Regional Travel)

Quest Diagnostics

Denver, CO • On-site, Remote

$130K - $150K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

ExamOne rating

6.6

Company rating: 6.6 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

96th of 120 rated laboratories

Job description


Pay Range: $130,000-150,000, plus yearly bonus and company car/gas card
Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.
Benefits Information: We are proud to offer benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:
  • Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
  • Best-in-class well-being programs
  • Annual, no-cost health assessment program
  • Blueprint for Wellness
  • healthyMINDS mental health program
  • Vacation and Health/Flex Time
  • 6 Holidays plus 1 MyDay off
  • FinFit financial coaching and services
  • 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
  • Employee stock purchase plan
  • Life and disability insurance, plus buy-up option
  • Flexible Spending Accounts Annual incentive plans
  • Matching gifts program
  • Company car and gas card
  • Education assistance through MyQuest for Education Career advancement opportunities and so much more!

The Sr. Customer Success Manager, Health Systems is responsible for developing and cultivating long-term Health System customer relationships and securing customer/revenue retention, always looking to expand Quest's products and services through upselling. The Sr. Customer Success Manager shields customers from Quest's complexity and provides a single point of objective business support and key client insights to Leadership. The Sr. Customer Succes Manager helps customers achieve their goals, manages contract and financial aspects, and advocates when necessary to see resolution of their issues.
The Sr. Customer Success Manager will support Health System customers across Quest's Midwest Region and must reside within the region. Regional travel and time in the field will be at least 50% but may be as much as 80%. A company car and gas card will be provided.
Responsibilities
  • Optimize customer service levels by acting as a main point of contact and communication point between the customer and various internal Quest functions for problem solving & ensuring customer satisfaction.
  • Interacts collaboratively with regional Lab Ops, Esoteric Lab Ops, logistics, IT, account setup and other Customer Support functions to solve customer issues.
  • Educate hospital personnel on all processes and procedures including the test order process to ensure accurate and timely transactions.
  • Provide and operationalize venues for customer communication about ongoing experience issues responsible parties and timelines for resolution.
  • Be physically present prior to and during the customer's critical "go live" time, which may be several days or several weeks, whatever the need assessment dictates.
  • Analyze any chronic service failures, review root causes and interact with business partners to improve service levels and prevent recurring defects & participate in continuous improvement efforts.
  • Work with Customer Solutions to review Client Problem Tracking module or other client problem reporting mechanism for at-risk accounts and coordinate action(s) between functional groups to resolve At-Risk issues in a timely manner.
  • Create a venue with client accounts and at-risk clients to ensure that the resulting resolution and follow-up activity are satisfactory. Solicit and resolve other outstanding issues or concerns.
  • Expectations are to be out in the field at least 50% of the time but may be as much as 80%.

Qualifications
Required Work Experience:
  • 7+ years of experience in a high volume, laboratory customer services environment, direct or adjacent.
  • Must have a global understanding of department functions.

Knowledge:
  • Customer service background-problem solver.
  • Possess strong general business acumen, understanding financials and metrics (P&L, pricing, billing, etc. knowledge).

Skills:
  • Strong presentation and Executive Presence; gain access and build trust with key leaders, able to articulate business needs and objectives.
  • Excellent interpersonal and communication skills, including the ability to communicate complex issues clearly and concisely, both written and verbal.
  • Ability to understand and articulate strengths, weaknesses, opportunities, and threats in competitive offerings.

Education
Bachelor's Degree (Required)
Work Requirements
50-80% travel required
Licenses and Certifications
Valid driver's license (Required)

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