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Customer Success Program Jobs in Colorado (NOW HIRING)

Addison Group

Customer Success Manager

Centennial, CO · On-site

$83K - $117K/yr

Customer Success Manager Location: Centennial, CO Industry: Manufacturing Pay: $83,000 - $117,000 ... Support onboarding activities and implementation efforts for new customers and programs * Help ...

Melio

Customer Success Manager

Denver, CO · Remote

Customer Success Manager Location: Remote (required to live in one of the following states: AZ, CO ... programs, and team building activities. Melio builds business-to-business (B2B) payment tools so ...

Propeller

Customer Success Associate

Denver, CO · On-site +1

$50K - $60K/yr

The Customer Success Associate is a direct pipeline into Customer Success at Propeller. Working ... The opportunity to take part in our mentorship program * $100 USD monthly telephone and/or internet ...

Appian

Customer Success Manager

Denver, CO · On-site

$125K - $250K/yr

As a Customer Success Manager, your task will be to ensure progress against key customer outcomes, identify and mitigate various types of risks to customer success, including: business, program ...

Menlo Ventures

Customer Success Manager

Denver, CO · On-site

$89.10 - $123.75/hr

As a Senior Customer Success Manager, you will operate with a high degree of autonomy and ownership ... Collaborate on building training programs, including self‑serve onboarding and education to ...

Appian Corporation

Customer Success Manager

Denver, CO · On-site

$125K - $250K/yr

As a Customer Success Manager, your task will be to ensure progress against key customer outcomes, identify and mitigate various types of risks to customer success, including: business, program ...

Propeller

Customer Success Associate

Denver, CO · On-site

$50K - $60K/yr

The Customer Success Associate is a direct pipeline into Customer Success at Propeller. Working ... The opportunity to take part in our mentorship program * $100 USD monthly telephone and/or internet ...

Propeller

Customer Success Associate

Denver, CO · On-site

$50K - $60K/yr

The Customer Success Associate is a direct pipeline into Customer Success at Propeller. Working ... The opportunity to take part in our mentorship program * $100 USD monthly telephone and/or internet ...

Propeller

Customer Success Associate

Denver, CO · On-site

$50K - $60K/yr

The Customer Success Associate is a direct pipeline into Customer Success at Propeller. Working ... The opportunity to take part in our mentorship program * $100 USD monthly telephone and/or internet ...

think-cell Software

Customer Success Manager

Denver, CO · On-site

Customer Success Manager Denver, Colorado, United States At think-cell, we create powerful software ... This is a new, program-building role focused on creating deeper engagement across roughly 20 of our ...

Alchemer Mobile

Customer Success Manager

Louisville, CO · On-site

$70K/yr

Customer Success Manager Louisville, Colorado Who You Are Be Curious We ask questions, seek to ... Plan and deliver program and executive business reviews. Ensure our customers are fully satisfied ...

AutoStore

Customer Success Manager

Denver, CO

Customer Success Manager At AutoStore, customers are our top priority. We need highly motivated ... Educational assistance and professional development programs, including mentorship/coaching ...

Auto Store

Customer Success Manager

Denver, CO · On-site

Customer Success Manager At AutoStore, customers are our top priority. We need highly motivated ... Educational assistance and professional development programs, including mentorship/coaching ...

LightTable

Customer Success Manager

Denver, CO · On-site

$130K - $145K/yr

Build the customer success function from scratch: design playbooks, onboarding frameworks, and ... LightTable participates in the federal E-Verify program. As required, we will verify the identity ...

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Customer Success Program information

What is a customer success program?

A Customer Success Program is a structured approach that companies use to help their customers achieve their desired outcomes while using the company's products or services. It involves proactive communication, support, and guidance to ensure customer satisfaction, retention, and growth. Customer Success Programs often include onboarding, training, regular check-ins, and feedback loops to build strong, long-term relationships with customers.

How does a customer success program professional typically collaborate with other departments to enhance the client experience?

Customer Success Program professionals work closely with teams such as Sales, Product, and Support to ensure that clients achieve their desired outcomes. They often relay client feedback to the Product team for improvements, coordinate with Sales to align on client goals, and partner with Support to resolve any technical issues promptly. This cross-functional collaboration is essential for addressing customer needs holistically and fostering long-term relationships. Regular meetings and clear communication channels are key to this collaborative effort.

What are the key skills and qualifications needed to thrive in a customer success program role, and why are they important?

To thrive in a Customer Success Program role, you need a strong understanding of customer relationship management, product knowledge, and problem-solving abilities, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is typically required. Exceptional communication, empathy, and proactive collaboration are vital soft skills that help build trust and drive customer satisfaction. These skills are essential for ensuring customer retention, fostering loyalty, and achieving business growth through positive customer experiences.

What is the difference between Customer Success Program vs Customer Success Manager?

AspectCustomer Success ProgramCustomer Success Manager
Primary RoleDevelops and manages customer success initiatives, programs, and strategies at an organizational levelManages individual customer accounts to ensure satisfaction and retention
FocusProgram development, process improvement, and overall customer success metricsCustomer relationship management, onboarding, and support
CredentialsOften requires experience in customer success, project management, or related fieldsTypically requires experience in customer service, account management, or sales
Work EnvironmentCross-functional teams, strategic planning sessions, customer success departmentsDirect interaction with customers, account teams, and support staff

In summary, a Customer Success Program focuses on creating and managing customer success initiatives at an organizational level, while a Customer Success Manager handles individual customer relationships to ensure satisfaction and retention.

What are popular job titles related to Customer Success Program jobs in Colorado?

For Customer Success Program jobs in Colorado, the most frequently searched job titles are:

What job categories do people searching Customer Success Program jobs in Colorado look for?

The top searched job categories for Customer Success Program jobs in Colorado are:

What cities in Colorado are hiring for Customer Success Program jobs?

Cities in Colorado with the most Customer Success Program job openings:

Customer Success Program jobs near you
Infographic showing various Customer Success Program job openings in Colorado as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, 1% Temporary, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Customer Success Manager

Addison Group

Centennial, CO • On-site

$83K - $117K/yr

Other

Medical, Dental, Vision, Retirement

Re-posted 18 days ago

Job description

Job Title: Customer Success Manager

Location: Centennial, CO

Industry: Manufacturing

Pay: $83,000 - $117,000 annually

Benefits: Eligible for Medical, Dental, Vision, 401K

About Our Client:

Addison Group is partnering with a well-established manufacturing organization seeking a Customer Success Manager to join its team. This role is ideal for a relationship-focused leader who enjoys balancing strategic account management, customer advocacy, team development, and cross-functional collaboration in a fast-paced environment.

Job Description:

The Customer Success Manager will oversee key customer relationships while supporting the day-to-day success of the customer service team. This individual will serve as a trusted partner to customers, drive service excellence, and collaborate with internal departments to ensure a seamless customer experience from order fulfillment through product delivery.

Key Responsibilities:

  • Manage a portfolio of high-value customer accounts and foster long-term partnerships
  • Act as the primary escalation resource for complex customer issues and service concerns
  • Provide guidance, coaching, and support to Customer Service Representatives
  • Conduct regular team check-ins, performance discussions, and mentoring activities
  • Partner with Sales, Operations, Production, Quality, Engineering, and Supply Chain teams to support customer needs
  • Communicate proactively regarding production schedules, delivery timelines, product launches, and service updates
  • Monitor customer performance metrics, forecasts, and account trends to identify opportunities and risks
  • Support onboarding activities and implementation efforts for new customers and programs
  • Help improve internal processes, communication standards, and service workflows
  • Participate in customer meetings, business reviews, facility visits, and other account management activities
  • Maintain accurate customer records and system data within ERP platforms

Qualifications:

  • 5+ years of experience in Customer Success, Account Management, Customer Service, or a related client-facing role
  • Experience managing strategic customer relationships in a manufacturing or industrial environment strongly preferred
  • Previous leadership, mentoring, or team development experience
  • Strong communication, relationship-building, and conflict-resolution skills
  • Ability to manage multiple priorities while maintaining exceptional customer service
  • Proficiency with ERP systems and Microsoft Office applications
  • Experience with manufacturing processes, production environments, or supply chain operations is highly desirable
  • Strong analytical, organizational, and problem-solving abilities

Additional Details:

  • Direct-hire opportunity
  • 100% onsite position in Centennial, CO
  • Full-time schedule with a 7:30 AM start time

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.