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Customer Success Program Jobs in Colorado (NOW HIRING)

Checkr

Customer Success Manager

Denver, CO · On-site

Acute attention to detail to track high-volume tactical program elements across multiple customers ... success * Comfort learning and using AI tools to automate administrative tasks and increase ...

Convey

Customer Success Manager

Denver, CO · On-site

$60K - $80K/yr

Drive product, program adoption and customer engagement to maximize long-term success. * Lead mid-market customer renewals while supporting enterprise renewal efforts. * Conduct regular business ...

Rezdy

Customer Success Manager

Denver, CO · On-site

$65K - $80K/yr

But our success starts with people. Our teams are the engine behind everything we create. We value ... Use insights from customer interactions to continuously refine programs and messaging Partner Cross ...

Rezdy

Customer Success Manager

Denver, CO · On-site

$65K - $80K/yr

But our success starts with people. Our teams are the engine behind everything we create. We value ... Use insights from customer interactions to continuously refine programs and messaging Partner Cross ...

Addison Group

Customer Success Manager

Centennial, CO · On-site

$83K - $117K/yr

Customer Success Manager Location: Centennial, CO Industry: Manufacturing Pay: $83,000 - $117,000 ... Support onboarding activities and implementation efforts for new customers and programs * Help ...

Checkr

Customer Success Manager

Denver, CO · On-site

$106K - $125K/yr

Acute attention to detail to track high-volume tactical program elements across multiple customers ... success * Comfort learning and using AI tools to automate administrative tasks and increase ...

TRACKVIA INC

Customer Success Manager

Denver, CO · On-site

$100K - $120K/yr

... project or program management, quality control and inspections, facility maintenance and more ... At TrackVia, we don't split Customer Success and Account Management, you're responsible for both ...

TrackVia

Customer Success Manager

Denver, CO · On-site

$100 - $120K/hr

... project or program management, quality control and inspections, facility maintenance and more ... At TrackVia, we don't split Customer Success and Account Management, you're responsible for both ...

Ping Identity

Customer Success Manager

Denver, CO · On-site

$76K - $95K/yr

A minimum of 4 years of related experience in Customer Success / Experience. * Experience in ... Retirement Programs * Opportunity for Education Reimbursement * Commuter Offset (Specific locations ...

Alloy.ai

Customer Success Manager

Denver, CO

$89K - $123K/yr

As a Senior Customer Success Manager, you will operate with a high degree of autonomy and ownership ... Collaborate on building training programs, including self-serve onboarding and education to reduce ...

Posted today

Datadog

Customer Success Associate - Denver

Denver, CO · Hybrid

As a Customer Success Associate, you will focus on the long term strategic relationship with our ... Intra-departmental mentor and buddy program for in-house networking * Continuous professional ...

Adobe

Senior Customer Success Manager

Denver, CO · On-site

The Opportunity We're looking for a Senior Customer Success Manager to join the High Tech & ... Experience with program management in complex organizations - inspiring change and aligning diverse ...

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Customer Success Program information

What are the key skills and qualifications needed to thrive in a Customer Success Program role, and why are they important?

To thrive in a Customer Success Program role, you need a strong understanding of customer relationship management, product knowledge, and problem-solving abilities, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is typically required. Exceptional communication, empathy, and proactive collaboration are vital soft skills that help build trust and drive customer satisfaction. These skills are essential for ensuring customer retention, fostering loyalty, and achieving business growth through positive customer experiences.

What is the difference between Customer Success Program vs Customer Success Manager?

AspectCustomer Success ProgramCustomer Success Manager
Primary RoleDevelops and manages customer success initiatives, programs, and strategies at an organizational levelManages individual customer accounts to ensure satisfaction and retention
FocusProgram development, process improvement, and overall customer success metricsCustomer relationship management, onboarding, and support
CredentialsOften requires experience in customer success, project management, or related fieldsTypically requires experience in customer service, account management, or sales
Work EnvironmentCross-functional teams, strategic planning sessions, customer success departmentsDirect interaction with customers, account teams, and support staff

In summary, a Customer Success Program focuses on creating and managing customer success initiatives at an organizational level, while a Customer Success Manager handles individual customer relationships to ensure satisfaction and retention.

How does a Customer Success Program professional typically collaborate with other departments to enhance the client experience?

Customer Success Program professionals work closely with teams such as Sales, Product, and Support to ensure that clients achieve their desired outcomes. They often relay client feedback to the Product team for improvements, coordinate with Sales to align on client goals, and partner with Support to resolve any technical issues promptly. This cross-functional collaboration is essential for addressing customer needs holistically and fostering long-term relationships. Regular meetings and clear communication channels are key to this collaborative effort.

What is a Customer Success Program?

A Customer Success Program is a structured approach that companies use to help their customers achieve their desired outcomes while using the company's products or services. It involves proactive communication, support, and guidance to ensure customer satisfaction, retention, and growth. Customer Success Programs often include onboarding, training, regular check-ins, and feedback loops to build strong, long-term relationships with customers.
What are popular job titles related to Customer Success Program jobs in Colorado? For Customer Success Program jobs in Colorado, the most frequently searched job titles are:
What job categories do people searching Customer Success Program jobs in Colorado look for? The top searched job categories for Customer Success Program jobs in Colorado are:
What cities in Colorado are hiring for Customer Success Program jobs? Cities in Colorado with the most Customer Success Program job openings:
Customer Success Program jobs near you
Infographic showing various Customer Success Program job openings in Colorado as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.
Customer Success Manager

Customer Success Manager

Checkr

Denver, CO • On-site

Other

Posted 5 days ago

Job description

About the team/role

As a Customer Success Manager you will be responsible for driving customer retention and growth by ensuring that your customers are engaged and leveraging the full value of the Checkr solution.  You will work alongside an elite team of Customer Success Managers that succeeds through collaboration, grit, and constant improvement.   

The Customer Success team is proactive, intuitive, and dynamic. We work with different profiles and a broad range of customers who are in different phases of the customer lifecycle. Informed and organized, the Customer Success team works to drive maximum value from all Checkr and Customer relationships. 

What you'll do

  • Support a wide range of tactical account responsibilities including but not limited to issue tracking/follow up, data and trend analysis, meeting coordination and management, and business review preparation
  • Develop a comprehensive understanding of their respective clients to contribute to planned and strategic initiatives
  • Collaborate with Account Management to drive successful renewals and contribute to ongoing initiatives aimed at continuously improving our approach to efficiently and effectively secure our customers' success, ensuring they receive maximum value from Checkr product offerings.
  • Be the voice of the customer and partner with cross functional teams to provide visibility on customer issues and feedback across internal Checkr teams
  • Oversee multiple customer projects throughout lifecycle including expansions, implementations, integrations, and enhancements
  • Look for ways to improve internal processes and push for change without being asked, including using AI tools to automate administrative work and free up time for customers

What you bring

  • 2-5 years of client-facing customer success/sales/account management/customer service experience
  • A track record of managing a portfolio of accounts independently and driving renewal outcomes
  • General knowledge of software applications i.e. Salesforce, Google Apps, etc.
  • Strong customer focus, you care about your customers and view their success as your own
  • Excellent written and verbal communication skills - able to simplify complex topics in a friendly and approachable manner
  • Acute attention to detail to track high-volume tactical program elements across multiple customers
  • Flexible and able to juggle and complete multiple priorities and projects (internally and externally) in a fast-paced environment
  • Learn quickly and are excited to take on challenging new projects
  • Enjoy planning, executing, iterating, winning, and celebrating our individual and collective success
  • Comfort learning and using AI tools to automate administrative tasks and increase efficiency, or a strong aptitude to pick this up quickly
  • Experience in the CRA or HR Tech space is a plus
  • An A-player mindset with a strong bias for action: you raise the bar, move with urgency, stay resilient through ambiguity, and take ownership to deliver meaningful outcomes. 

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