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Customer Success Program Jobs in Colorado (NOW HIRING)

Rezdy

Customer Success Manager

Denver, CO · On-site

$65K - $80K/yr

But our success starts with people. Our teams are the engine behind everything we create. We value ... Use insights from customer interactions to continuously refine programs and messaging Partner Cross ...

Addison Group

Customer Success Manager

Centennial, CO · On-site

$83K - $117K/yr

Customer Success Manager Location: Centennial, CO Industry: Manufacturing Pay: $83,000 - $117,000 ... Support onboarding activities and implementation efforts for new customers and programs * Help ...

TRACKVIA INC

Customer Success Manager

Denver, CO · On-site

$80K - $110K/yr

... project or program management, quality control and inspections, facility maintenance and more ... At TrackVia, we don't split Customer Success and Account Management, you're responsible for both ...

Ping Identity

Customer Success Manager

Denver, CO

$76K - $95K/yr

A minimum of 4 years of related experience in Customer Success / Experience. * Experience in ... Retirement Programs * Opportunity for Education Reimbursement * Commuter Offset (Specific locations ...

ASG

Actabl Customer Success Manager

Denver, CO · On-site

Promote customer advocacy through success stories, reference programs, and feedback loops. * Provide education on product enhancements and industry best practices tailored to the customer's goals.

ASG

Actabl Customer Success Manager

Denver, CO

Promote customer advocacy through success stories, reference programs, and feedback loops. * Provide education on product enhancements and industry best practices tailored to the customer's goals.

Intuit

Customer Success Manager (Money)

Denver, CO · On-site

This role is a founding team member who will help in defining what this program looks like through ... Customer Success Managers are the trusted advisors for each of their customers. You will connect ...

Datadog

Customer Success Associate - Denver

Denver, CO · Hybrid

As a Customer Success Associate, you will focus on the long term strategic relationship with our ... Intra-departmental mentor and buddy program for in-house networking * Continuous professional ...

Adobe

Senior Customer Success Manager

Denver, CO

The Opportunity We're looking for a Senior Customer Success Manager to join the High Tech & ... Experience with program management in complex organizations - inspiring change and aligning diverse ...

Datadog

Customer Success Associate - Denver

Denver, CO

$54K - $79K/yr

As a Customer Success Associate, you will focus on the long term strategic relationship with our ... Intra-departmental mentor and buddy program for in-house networking * Continuous professional ...

Datadog

Customer Success Associate - Denver

Denver, CO · On-site

$54K - $79K/yr

As a Customer Success Associate, you will focus on the long term strategic relationship with our ... Intra-departmental mentor and buddy program for in-house networking * Continuous professional ...

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All JobsCustomer Success Program JobsCustomer Success Program Jobs in Colorado

Customer Success Program information

What are the key skills and qualifications needed to thrive in a Customer Success Program role, and why are they important?

To thrive in a Customer Success Program role, you need a strong understanding of customer relationship management, product knowledge, and problem-solving abilities, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is typically required. Exceptional communication, empathy, and proactive collaboration are vital soft skills that help build trust and drive customer satisfaction. These skills are essential for ensuring customer retention, fostering loyalty, and achieving business growth through positive customer experiences.

What is the difference between Customer Success Program vs Customer Success Manager?

AspectCustomer Success ProgramCustomer Success Manager
Primary RoleDevelops and manages customer success initiatives, programs, and strategies at an organizational levelManages individual customer accounts to ensure satisfaction and retention
FocusProgram development, process improvement, and overall customer success metricsCustomer relationship management, onboarding, and support
CredentialsOften requires experience in customer success, project management, or related fieldsTypically requires experience in customer service, account management, or sales
Work EnvironmentCross-functional teams, strategic planning sessions, customer success departmentsDirect interaction with customers, account teams, and support staff

In summary, a Customer Success Program focuses on creating and managing customer success initiatives at an organizational level, while a Customer Success Manager handles individual customer relationships to ensure satisfaction and retention.

How does a Customer Success Program professional typically collaborate with other departments to enhance the client experience?

Customer Success Program professionals work closely with teams such as Sales, Product, and Support to ensure that clients achieve their desired outcomes. They often relay client feedback to the Product team for improvements, coordinate with Sales to align on client goals, and partner with Support to resolve any technical issues promptly. This cross-functional collaboration is essential for addressing customer needs holistically and fostering long-term relationships. Regular meetings and clear communication channels are key to this collaborative effort.

What is a Customer Success Program?

A Customer Success Program is a structured approach that companies use to help their customers achieve their desired outcomes while using the company's products or services. It involves proactive communication, support, and guidance to ensure customer satisfaction, retention, and growth. Customer Success Programs often include onboarding, training, regular check-ins, and feedback loops to build strong, long-term relationships with customers.
What are popular job titles related to Customer Success Program jobs in Colorado? For Customer Success Program jobs in Colorado, the most frequently searched job titles are:
What job categories do people searching Customer Success Program jobs in Colorado look for? The top searched job categories for Customer Success Program jobs in Colorado are:
What cities in Colorado are hiring for Customer Success Program jobs? Cities in Colorado with the most Customer Success Program job openings:
Customer Success Program jobs near you
Infographic showing various Customer Success Program job openings in Colorado as of June 2026, with employment types broken down into 75% Full Time, and 25% Part Time. Highlights an 100% In-person job distribution.

Customer Success Manager

Rezdy

Denver, CO • On-site

$65K - $80K/yr

Full-time

Posted 12 days ago

Job description

About Us
At Rezdy, we're builders, doers, and difference-makers-driven by a shared mission to reshape the tours, activities, and experiences industry. Alongside our sister brands, Checkfront and Regiondo, we power more than 20,000 businesses and support over $10B in bookings globally. Our technology helps operators thrive while delivering unforgettable moments to travelers around the world.
We work in an industry built on adventure, energy, and human connection-and that same spirit fuels how we show up every day. Spanning North America, Europe, and APAC, our teams are united by bold goals, a bias for action, and an unwavering commitment to delivering for our customers.
But our success starts with people. Our teams are the engine behind everything we create. We value self-starters who take ownership, embrace challenges, and raise the bar-for themselves and those around them. We believe in creating space to grow, take risks, and make a real impact-and we celebrate those who lead with curiosity, grit, and drive.
If you're passionate about performance, hungry to learn, and ready to help shape the future of travel-this is your kind of place. Let's build, grow, and win together.
About the Role
Are you customer-centric, tech-savvy, and energized by high-volume client engagement? Do you thrive in a fast-paced environment where you can provide quick, impactful solutions while identifying growth opportunities?
We're looking for a Customer Success Manager to drive activation, retention, and expansion across a large portfolio of small business customers who do not receive dedicated 1:1 support.
This role is responsible for delivering customer value at scale by blending customer engagement, lifecycle programs, data-driven outreach, and operational execution. You'll design and run scalable customer success motions that help hundreds of customers adopt key features, improve performance, and grow with our platform-while partnering cross-functionally to continuously improve the customer journey.
This is a high-impact role for someone who thrives in fast-paced environments, enjoys working with systems and data, and is excited by the challenge of helping many customers succeed simultaneously.
What You'll Do...
Own Customer Engagement & Retention
  • Manage a large portfolio of SMB customers using programmatic, scalable success motions rather than 1:1 account management
  • Deliver value through reactive support moments and proactive lifecycle touchpoints, ensuring customers achieve early and ongoing success
  • Identify at-risk segments using usage and engagement data, and deploy targeted interventions to reduce churn
Drive Growth & Value Realization
  • Identify expansion and growth opportunities through customer interactions and behavioral signals
  • Recommend product configurations, website optimizations, and best practices to help customers grow their online sales
  • Support revenue growth by aligning customer outcomes with product value
Design & Execute Scaled Programs
  • Design, launch, and iterate scaled customer success motions that improve activation, adoption, retention, and expansion
  • Build and manage lifecycle campaigns across email, in-app, and other digital channels to drive feature adoption and engagement
  • Use segmentation and personalization to ensure outreach is relevant while remaining efficient at scale
  • Leverages AI tools to streamline workflows, surface insights from data, and identify expansion opportunities
Data-Driven Customer Success
  • Leverage data and customer signals to prioritize outreach, diagnose adoption gaps, and identify growth opportunities
  • Track success metrics such as activation, engagement, retention, and expansion across your customer portfolio
  • Use insights from customer interactions to continuously refine programs and messaging
Partner Cross-Functionally
  • Collaborate closely with Support, Sales, Onboarding, Marketing, and Product teams to deliver a seamless end-to-end customer experience
  • Share structured customer feedback and insights to influence product improvements and roadmap decisions
  • Contribute to the evolution of scaled CS playbooks, processes, and tooling

What we are looking for
  • 1-3+ years of experience in customer success, account management, marketing, sales, support, or a related customer-facing role
  • Experience executing or supporting customer outreach or lifecycle programs
  • Highly driven and comfortable calling clients in ad hoc environments
  • Strong written and verbal communication skills, with the ability to engage customers through digital channels
  • Highly organized, data-informed, and comfortable managing a high volume of customers efficiently
  • Interest in or experience with SaaS, travel, tourism, or marketplace businesses
  • Interest or experience in working with the tourism, travel or SaaS industries

Bonus points for...
  • Experience using tools such as Checkfront, Rezdy, Google Apps, Zendesk, JIRA, HubSpot
  • Familiarity with CMS integrations, HTML, CSS, and Public APIs
  • Experience in customer success, sales or business development role

When you join our team, you're stepping into a culture built on momentum, ownership, and connection.
We move fast, think big, and focus hard-without losing sight of the people behind the work. Across all our brands, we're united by a belief that impact comes from empowered teams, clear priorities, and a shared commitment to our customers and each other.
Here's what you can expect:
  • High trust, high impact: We give our people the autonomy to lead, innovate, and make decisions that matter.
  • Curiosity is encouraged: We value learning, asking questions, and pushing boundaries-not just getting things done, but doing them better.
  • Collaboration over ego: We work as one team across geographies and brands. Success is shared, and support is a given.
    Space to grow: Whether you're stepping into leadership, learning a new skill, or tackling your next big challenge-you'll be backed to take risks and grow from them.
  • Progress over perfection: We embrace change, move quickly, and are constantly iterating to improve how we work and what we deliver.

You'll be joining a global team that's passionate about building something that matters-and having a good time while doing it.
We'd love for you to join us on this exciting journey. Together, let's shape the future of the leisure and tourism industry!
The expected salary range for this position is US $65,000 - $80,000. Actual compensation will be determined based on experience, skills, and qualifications.

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