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Customer Success Program Jobs in Colorado (NOW HIRING)

Pathify

Customer Success Engineer

Greenwood Village, CO

$70K - $115K/yr

Description The Customer Success Engineer is responsible for providing high-quality, comprehensive ... Our Student Loan Reimbursement program helps you level up your skills, whether it's a certification ...

Beacon Talent

Customer Solutions Director

Denver, CO · On-site +1

$172K - $188K/yr

You'll sit at the intersection of customer success, program delivery, and product influence , partnering closely with Engineering, Data, Product, and Leadership. What You'll Do Own high-stakes ...

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Customer Success Program information

What are the key skills and qualifications needed to thrive in a Customer Success Program role, and why are they important?

To thrive in a Customer Success Program role, you need a strong understanding of customer relationship management, product knowledge, and problem-solving abilities, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is typically required. Exceptional communication, empathy, and proactive collaboration are vital soft skills that help build trust and drive customer satisfaction. These skills are essential for ensuring customer retention, fostering loyalty, and achieving business growth through positive customer experiences.

What is the difference between Customer Success Program vs Customer Success Manager?

AspectCustomer Success ProgramCustomer Success Manager
Primary RoleDevelops and manages customer success initiatives, programs, and strategies at an organizational levelManages individual customer accounts to ensure satisfaction and retention
FocusProgram development, process improvement, and overall customer success metricsCustomer relationship management, onboarding, and support
CredentialsOften requires experience in customer success, project management, or related fieldsTypically requires experience in customer service, account management, or sales
Work EnvironmentCross-functional teams, strategic planning sessions, customer success departmentsDirect interaction with customers, account teams, and support staff

In summary, a Customer Success Program focuses on creating and managing customer success initiatives at an organizational level, while a Customer Success Manager handles individual customer relationships to ensure satisfaction and retention.

How does a Customer Success Program professional typically collaborate with other departments to enhance the client experience?

Customer Success Program professionals work closely with teams such as Sales, Product, and Support to ensure that clients achieve their desired outcomes. They often relay client feedback to the Product team for improvements, coordinate with Sales to align on client goals, and partner with Support to resolve any technical issues promptly. This cross-functional collaboration is essential for addressing customer needs holistically and fostering long-term relationships. Regular meetings and clear communication channels are key to this collaborative effort.

What is a Customer Success Program?

A Customer Success Program is a structured approach that companies use to help their customers achieve their desired outcomes while using the company's products or services. It involves proactive communication, support, and guidance to ensure customer satisfaction, retention, and growth. Customer Success Programs often include onboarding, training, regular check-ins, and feedback loops to build strong, long-term relationships with customers.
What are popular job titles related to Customer Success Program jobs in Colorado? For Customer Success Program jobs in Colorado, the most frequently searched job titles are:
What job categories do people searching Customer Success Program jobs in Colorado look for? The top searched job categories for Customer Success Program jobs in Colorado are:
What cities in Colorado are hiring for Customer Success Program jobs? Cities in Colorado with the most Customer Success Program job openings:
Customer Success Program jobs near you
Infographic showing various Customer Success Program job openings in Colorado as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.
Customer Success Engineer

Customer Success Engineer

Pathify

Greenwood Village, CO

$70K - $115K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago

Job description

Description
The Customer Success Engineer is responsible for providing high-quality, comprehensive technical support for the Pathify platform. In this dynamic role, you'll need to demonstrate exceptional customer service and troubleshooting skills. A passion for problem-solving, technology, and helping others is essential to promote customer success.

Key Responsibilities
Essential Functions
  • Diagnose, debug, and resolve complex application, integration, and data issues that surpass Tier 2 capabilities. 
  • Own the troubleshooting of SAML SSO configurations and API-driven integrations.
  • Manage and validate complex file provisioning workflows, including structured data files (CSV, JSON, XML) and secure automated transfers via SFTP.
  • Read and interpret JavaScript/scripting languages and system logs to pinpoint the root cause of unexpected platform behavior.
  • Partner with engineering to document system architecture quirks, create advanced internal troubleshooting guides, and recommend product improvements.
  • Translate highly complex technical engineering concepts into clear, actionable, and empathetic updates for university stakeholders.
  • Participate in a scheduled rotation to provide first-line engineering-level response for critical, customer-reported Severity 1 issues (24/7/365 availability).
  • Perform other duties as assigned.

Skills, Knowledge and Expertise
  • Strong problem-solving, analytical, and decision-making skills, with the ability to take appropriate action independently.
  • Excellent listening skills and the ability to communicate effectively, both orally and in writing, with various technical and non-technical audiences.
  • Ability to master multiple platforms rapidly and adapt to frequent product deployments and changing tech stacks.
  • Skilled at working effectively across teams, including product owners, developers, and account managers to champion user needs while respecting engineering constraints.
  • Creativity in thinking outside the box to present innovative ideas and solutions to colleagues and customers.
  • A strong drive to achieve beyond what is expected, with a demonstrated desire for continuous learning and improvement.
  • 3+ years of experience in a high-tier technical support, application support, or junior engineering role within a SaaS environment.
  • Required proficiency in reading, writing, or debugging JavaScript or other scripting languages to parse data and troubleshoot behaviors.
  • Strong technical background in User Provisioning, App creation, and manual validation or manipulation of JSON, XML, and CSV files.
  • Deep experience configuring and troubleshooting SAML SSO (such as Okta, Azure AD, or Shibboleth) alongside a strong grasp of web network protocols.
  • Prior experience in the Ed Tech/LMS sector or professional experience in higher education is preferred.
  • Previous experience working in a fast-paced start-up environment is preferred.


Benefits
At Pathify, we’re obsessed with improving the student experience—but we know we can’t do that if our own team’s experience isn't top-tier. We don't just offer "perks"; we offer a safety net and a launchpad so you can do your best work without sweating the small (or big) stuff.
Here’s a look at how we take care of our own:
Health & Harmony
We want you feeling your best, whether you're at your desk or out exploring the world.
Comprehensive Coverage: Robust Health, Dental, and Vision insurance to keep you and your family "high-def" and healthy.
Tax-Smart Savings: Choose between a Flexible Spending Account (FSA) or a Health Savings Account (HSA) to keep more of your paycheck where it belongs.
Peace of Mind: Life happens. Our Life Insurance policy ensures you and your loved ones are always protected.
Time to Recharge: We believe in unlimited Paid Time Off (PTO) that you actually use. Whether it's a beach, a mountain, or a couch, go find your happy place.
Growing Families: Our Parental Leave policy gives you the time you need to bond with your newest family member without the stress of "checking in."
Wealth & Wisdom
We’re invested in your future just as much as you are.
Future-Proofing: Our 401(k) plan helps you build your nest egg, and our Company Match means we’re literally putting our money where our mouth is to help you retire in style.
Never Stop Learning: We’re in EdTech, after all! Our Student Loan Reimbursement program helps you level up your skills, whether it's a certification or a new degree.
The Pathify Lifestyle
Since we’re a modern team, we make sure your daily "office" life is actually enjoyable.
Home Office Stipend: We’ll help you deck out your workspace. Whether you need an ergonomic chair or a second monitor, we’ve got your back (literally).
Wellness & Mental Health (Bonus!): Access to an Employee Assistance Program (EAP) and mental health resources, because your brain is your most important asset.
The Bottom Line: We’re building the future of higher education, and we want you to have a blast while doing it. If you’re looking for a place that treats you like a human first and an employee second, you’ve found it.

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About Pathify

Sourced by ZipRecruiter

Industry

Colleges, universities, and professional schools

Company size

51 - 200 Employees

Headquarters location

Denver, CO, US

Year founded

2011

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