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Virtual Customer Success Manager Jobs in Colorado

Symmetrio

Customer Success Manager

Denver, CO · On-site

$120 - $190/hr

The Customer Success Manager will serve as the primary strategic partner for a portfolio of oncology customers following implementation. This individual will be responsible for driving customer ...

P3 Hotels

Customer Success Manager

Boulder, CO · On-site

$60 - $80/hr

The new Customer Success Manager will work alongside the team in Boulder and Dublin to help the ongoing onboarding of new customers in North America. Desired Skillset * Internet architecture

New

Symmetrio

Customer Success Manager

Denver, CO · On-site +1

The Customer Success Manager will serve as the primary strategic partner for a portfolio of oncology customers following implementation. This individual will be responsible for driving customer ...

Addison Group

Customer Success Manager

Centennial, CO · On-site

$83K - $117K/yr

Customer Success Manager Location: Centennial, CO Industry: Manufacturing Pay: $83,000 - $117,000 annually Benefits : Eligible for Medical, Dental, Vision, 401K About Our Client: Addison Group is ...

Symmetrio

Customer Success Manager

Denver, CO

The Customer Success Manager will serve as the primary strategic partner for a portfolio of oncology customers following implementation. This individual will be responsible for driving customer ...

Planisware

Customer Success Manager

Denver, CO · On-site

What you'll do The Customer Success Manager will be the primary point of contact to some of Planisware's most valued and high-profile customers. He/She will be accountable for overall customer ...

Melio

Customer Success Manager

Denver, CO · Remote

Customer Success Manager Location: Remote (required to live in one of the following states: AZ, CO, FL, GA, IL, MI, MN, NY, NC, TX, UT,VT) Qualifications: * 3+ years of experience in Customer Success ...

Appian Corporation

Customer Success Manager

Denver, CO

$125K - $250K/yr

We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor to empower leading organizations to transform their work through process applications built on Appian ...

AutoStore System, Inc

Customer Success Manager

Denver, CO · On-site

$90 - $130/hr

Customer Success Manager**At AutoStore, customers are our top priority. We need highly motivated, insightful and results-oriented success managers to build and maintain our key customer relationships ...

think-cell

Customer Success Manager

Denver, CO · On-site

$130 - $155/hr

What You Will Do think-cell is hiring a Customer Success Manager for our North America Account ... Excellent presentation, facilitation, and written communication skills in both virtual and in ...

think-cell Software

Customer Success Manager

Denver, CO · On-site

$130 - $155/hr

What You Will Do think-cell is hiring a Customer Success Manager for our North America Account ... Excellent presentation, facilitation, and written communication skills in both virtual and ...

Intellistack

Customer Success Manager

Denver, CO · On-site

$80K - $90K/yr

About the Role As a Customer Success Manager at Intellistack, you will own the post-sale relationship with a portfolio of customers, acting as their primary advocate and partner. You'll help ...

think-cell

Customer Success Manager

Denver, CO

What You Will Do think-cell is hiring a Customer Success Manager for our North America Account ... Excellent presentation, facilitation, and written communication skills in both virtual and in ...

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All JobsCustomer Success JobsVirtual Customer Success Manager JobsVirtual Customer Success Manager Jobs in Colorado

Virtual Customer Success Manager information

See Colorado salary details

$34.2K

$87.3K

$147.2K

How much do virtual customer success manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for virtual customer success manager in Colorado is $87,343.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,600.00 and $104,100.00 per year, depending on experience, location, and employer.

What is a virtual customer success manager?

A Virtual Customer Success Manager (VCSM) is responsible for building strong relationships with customers, ensuring they achieve their desired outcomes with a company's products or services. Working remotely, they provide onboarding guidance, proactive support, and strategic recommendations to enhance customer satisfaction and retention. VCSMs collaborate with sales, support, and product teams to drive customer success and identify growth opportunities. Their primary goal is to maximize customer value while reducing churn through regular engagement and problem-solving.

What does a virtual customer success manager do?

A typical day for a Virtual Customer Success Manager involves engaging with customers via email, video calls, and chat platforms to address their needs, onboard new users, and proactively resolve concerns. You’ll often collaborate closely with sales, support, and product teams to ensure smooth customer experiences and advocate for customer feedback. Regular tasks include monitoring account health, conducting check-in meetings, and tracking key performance metrics. Flexibility and strong organizational skills are essential, as much of the role involves managing multiple client relationships and responding quickly to shifting priorities in a remote work setting.

What are the key skills and qualifications needed to thrive as a virtual customer success manager?

To thrive as a Virtual Customer Success Manager, you need strong interpersonal communication skills, customer relationship management experience, and a bachelor's degree in business or a related field. Familiarity with CRM platforms such as Salesforce, Zendesk, or HubSpot, and certifications like Certified Customer Success Manager (CCSM) can be advantageous. Excellent problem-solving, time management, and the ability to work independently set outstanding professionals apart in this remote role. These competencies ensure you can effectively guide customers, resolve issues, and foster lasting relationships to drive retention and satisfaction in a virtual environment.

What are popular job titles related to Virtual Customer Success Manager jobs in Colorado?

For Virtual Customer Success Manager jobs in Colorado, the most frequently searched job titles are:

What job categories do people searching Virtual Customer Success Manager jobs in Colorado look for?

The top searched job categories for Virtual Customer Success Manager jobs in Colorado are:

What cities in Colorado are hiring for Virtual Customer Success Manager jobs?

Cities in Colorado with the most Virtual Customer Success Manager job openings:

Virtual Customer Success Manager jobs near you
Infographic showing various Virtual Customer Success Manager job openings in Colorado as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $87,343 per year, or $42 per hour.

Customer Success Manager

Symmetrio

Denver, CO • On-site

$120 - $190/hr

Other

Posted 27 days ago

Job description

Symmetrio is recruiting on behalf of an innovative healthcare technology company that is transforming oncology care through an AI-powered clinical software platform. Our client partners with leading cancer centers and health systems to improve clinical decision-making, streamline oncology workflows, and enhance patient outcomes.

As the organization continues its rapid growth, they are seeking an experienced Customer Success Manager to build strategic relationships with healthcare clients and ensure they realize maximum value from the platform.

The Customer Success Manager will serve as the primary strategic partner for a portfolio of oncology customers following implementation. This individual will be responsible for driving customer adoption, satisfaction, retention, and long-term success by developing trusted relationships with executive, clinical, operational, and IT stakeholders.

The ideal candidate combines healthcare technology experience with exceptional relationship management skills and understands the complexities of clinical workflows. This is a highly visible position that works cross-functionally with Sales, Clinical, Product Management, Engineering, and Support to ensure customers achieve measurable clinical and operational outcomes.

This position is based in the Denver area and requires approximately 40% travel throughout the United States.

Responsibilities
  • Serve as the primary relationship owner for assigned health system and oncology practice customers.
  • Develop trusted partnerships with executive, clinical, operational, and technical stakeholders.
  • Drive customer adoption through proactive engagement, workflow optimization, and best practice recommendations.
  • Monitor customer health metrics, utilization, and success milestones to maximize long-term retention.
  • Lead executive business reviews and communicate measurable value, ROI, and strategic recommendations.
  • Identify customer risks early and coordinate internal resources to ensure successful resolution.
  • Partner closely with Product, Clinical, Engineering, Sales, and Support teams to advocate for customer needs.
  • Gather customer feedback and translate insights into product enhancement opportunities.
  • Identify expansion opportunities within existing accounts while supporting renewals and long-term growth.
  • Develop strategic success plans with measurable objectives for each customer.
  • Represent the organization at customer meetings, conferences, and industry events.
  • Bachelor's degree required; clinical degree preferred (RN, Radiation Therapist, Medical Dosimetrist, Medical Physicist, or related healthcare discipline).
  • 7+ years of experience in Customer Success, Strategic Account Management, Clinical Consulting, Healthcare IT, or Client Services.
  • Experience supporting enterprise healthcare software, SaaS platforms, clinical applications, or healthcare technology solutions.
  • Strong understanding of oncology or complex healthcare workflows is highly preferred.
  • Demonstrated success managing executive-level customer relationships within hospitals, health systems, or physician organizations.
  • Excellent communication, presentation, and relationship-building skills.
  • Proven ability to manage multiple enterprise customer engagements simultaneously.
  • Experience interpreting customer utilization metrics and driving adoption strategies.
  • Ability to collaborate effectively across commercial, clinical, product, and technical organizations.
  • Willingness to travel approximately 40%

Preferred Experience

    • Oncology software, oncology operations, radiation oncology, or cancer center experience.
    • Clinical workflow optimization or healthcare consulting.
    • Enterprise SaaS customer success methodologies.
    • EHR integration and healthcare interoperability experience.
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