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Customer Success Program Jobs in Colorado (NOW HIRING)

Datadog

Customer Success Manager - Denver

Denver, CO · Hybrid

As a Customer Success Manager, you will proactively drive new product attachment and effective ... Intra-departmental mentor and buddy program for in-house networking * Continuous professional ...

Pathify

Customer Success Engineer

Denver, CO · On-site +1

$70K - $115K/yr

Customer Success Engineer Department: Customer Success Employment Type: Full Time Location: Remote ... Our Student Loan Reimbursement program helps you level up your skills, whether it's a certification ...

Dataiku

Senior Customer Success Engineer

Denver, CO · On-site

Execute programs to create self-sustaining enablement and evangelism of Dataiku within customer ... for our success. Therefore, we are proud to be an equal opportunity employer. All employment ...

Dataiku

Senior Customer Success Engineer

Denver, CO

Execute programs to create self-sustaining enablement and evangelism of Dataiku within customer ... for our success. Therefore, we are proud to be an equal opportunity employer. All employment ...

Zenity

Technical Customer Success Manager

Denver, CO · On-site +1

Guide the customer through creating and establishing internal security programs for LCNC (low-code ... success. 2. Technical Advisory & Security Guidance * Serve as the trusted technical advisor on ...

Datadog

Customer Success Manager - Denver

Denver, CO · On-site

$89K - $130K/yr

As a Customer Success Manager, you will proactively drive new product attachment and effective ... Intra-departmental mentor and buddy program for in-house networking * Continuous professional ...

Pathify

Customer Success Engineer

Greenwood Village, CO · On-site

$70K - $115K/yr

Description The Customer Success Engineer is responsible for providing high-quality, comprehensive ... Our Student Loan Reimbursement program helps you level up your skills, whether it's a certification ...

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All JobsCustomer Success Program JobsCustomer Success Program Jobs in Colorado

Customer Success Program information

What are the key skills and qualifications needed to thrive in a Customer Success Program role, and why are they important?

To thrive in a Customer Success Program role, you need a strong understanding of customer relationship management, product knowledge, and problem-solving abilities, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is typically required. Exceptional communication, empathy, and proactive collaboration are vital soft skills that help build trust and drive customer satisfaction. These skills are essential for ensuring customer retention, fostering loyalty, and achieving business growth through positive customer experiences.

What is the difference between Customer Success Program vs Customer Success Manager?

AspectCustomer Success ProgramCustomer Success Manager
Primary RoleDevelops and manages customer success initiatives, programs, and strategies at an organizational levelManages individual customer accounts to ensure satisfaction and retention
FocusProgram development, process improvement, and overall customer success metricsCustomer relationship management, onboarding, and support
CredentialsOften requires experience in customer success, project management, or related fieldsTypically requires experience in customer service, account management, or sales
Work EnvironmentCross-functional teams, strategic planning sessions, customer success departmentsDirect interaction with customers, account teams, and support staff

In summary, a Customer Success Program focuses on creating and managing customer success initiatives at an organizational level, while a Customer Success Manager handles individual customer relationships to ensure satisfaction and retention.

How does a Customer Success Program professional typically collaborate with other departments to enhance the client experience?

Customer Success Program professionals work closely with teams such as Sales, Product, and Support to ensure that clients achieve their desired outcomes. They often relay client feedback to the Product team for improvements, coordinate with Sales to align on client goals, and partner with Support to resolve any technical issues promptly. This cross-functional collaboration is essential for addressing customer needs holistically and fostering long-term relationships. Regular meetings and clear communication channels are key to this collaborative effort.

What is a Customer Success Program?

A Customer Success Program is a structured approach that companies use to help their customers achieve their desired outcomes while using the company's products or services. It involves proactive communication, support, and guidance to ensure customer satisfaction, retention, and growth. Customer Success Programs often include onboarding, training, regular check-ins, and feedback loops to build strong, long-term relationships with customers.
What are popular job titles related to Customer Success Program jobs in Colorado? For Customer Success Program jobs in Colorado, the most frequently searched job titles are:
What job categories do people searching Customer Success Program jobs in Colorado look for? The top searched job categories for Customer Success Program jobs in Colorado are:
What cities in Colorado are hiring for Customer Success Program jobs? Cities in Colorado with the most Customer Success Program job openings:
Customer Success Program jobs near you
Infographic showing various Customer Success Program job openings in Colorado as of June 2026, with employment types broken down into 75% Full Time, and 25% Part Time. Highlights an 100% In-person job distribution.
VP - Global Customer Success

VP - Global Customer Success

Spectralink

Louisville, CO • On-site

Other

Posted 3 days ago

Job description

Description
VP - Global Customer Success
Who We Are
Spectralink is a leader in enterprise-grade wireless communications and mobile solutions that help frontline teams work smarter and deliver exceptional customer experiences. We are scaling our global operations and seeking a strategic, customer-obsessed leader to build and run a world-class Customer Success organization.
Headquartered in Louisville, Colorado with offices in the U.K. and Denmark, we are one global company with a common vision and mission to empower excellence by enabling mobile work forces.
Want to know the best thing about working for our company? The people. Working at Spectralink means innovation with authority and collaboration among industry experts with uncompromising integrity and agility. Our employees have a chance to make powerful contributions every day. If you enjoy improving business to help customers and your teammates; enjoy solving complex problems and can communicate effectively across the organization, this is an opportunity to be a part of something great! We want to hear from you if you possess the following skills and qualifications, and are ready to join our team of positive, authentic, dedicated and innovative thinkers.
About the Role
Reporting to the CEO, the VP of Global Customer Success will define and transform the current reactive Services organization to a proactive Customer Success Organization. This executive will lead a multi-disciplinary team (Customer Success Managers, Onboarding/Implementation, Renewal & Expansion, Customer Education, and Customer Insights/Voice of the Customer) and partner closely with Sales, Product Management and Marketing to align the customer lifecycle with company growth objectives.
Key Responsibilities
  • Strategy & Leadership
    • Develop and own the global Customer Success strategy: lifecycle segmentation, KPIs (NRR, GRR, churn, CLTV, adoption, time-to-value), and go-to-market enablement.
    • Build, scale, and mentor a high-performing, globally distributed Customer Success organization and set a culture of accountability, outcomes, and customer advocacy.
  • Customer Outcomes & Growth
    • Drive customer adoption and expansion (upsell/cross-sell) through value-driven playbooks and executive engagement.
    • Ensure measurable reduction in churn and consistent improvement in Net Revenue Retention (NRR).
  • Operational Excellence
    • Implement scalable processes, renewal motions, account health scoring, forecasting, and tooling (CRM, CSM platforms, analytics).
    • Address professionalizing of Field Escalations into Product Management and Engineering
    • Standardize onboarding and post-sale enablement to accelerate time-to-value and reduce deployment friction.
  • Cross-functional Partnership
    • Partner with Product Management to translate customer insights into roadmap priorities; align with Sales on renewals and expansion opportunities.
    • Collaborate with Marketing and Customer Advocacy to cultivate referenceable customers, case studies, and community programs.
  • Customer Voice & Insights
    • Insights into improving Customer Success
    • Insights into how our solutions impact customers and feed those insights into Marketing and Sales
  • Financial & Reporting
    • Set and manage budget for the customer success organization; report on KPIs and outcomes regularly to executive leadership and board as required.
Qualifications
  • 12+ years of customer-facing leadership roles with at least 5+ years leading Customer Success at scale (VP or Senior Director level) in SaaS, cloud, or enterprise communications/tech companies.
  • Proven track record improving NRR/GRR, reducing churn, driving upsell/expansion, and scaling global teams.
  • Experience with implementation/onboarding, renewal motions, customer enablement, and enterprise account management.
  • Strong analytical orientation with hands-on experience using CRM, CSM software, and analytics tools to measure outcomes.
  • Demonstrated ability to partner across Product Management, Sales, Marketing and Support and influence executive-level stakeholders.
  • Exceptional communication and executive presence; experience engaging C-suite customers.
  • Degree in Business, Technology, or related field; MBA preferred.
Core Competencies
  • Strategic thinker with operational rigor
  • Customer-first mindset and passion for outcomes
  • Data-driven decision making
  • People leadership, coaching, and talent development
  • Change management and scaling operations
  • Strong negotiation and conflict-resolution skills
Success Metrics (first 12 months)
  • Achieve targeted improvements in Net Revenue Retention and Gross Revenue Retention.
  • Reduce voluntary churn by X% (to be agreed) and shorten time-to-value for new customers.
  • Establish a scalable onboarding program and account health model.
  • Build a global Customer Success leadership team and documented playbooks for adoption, renewals, and expansion.

Location: Our strong preference is for this person to be local and able to come into the office a few days each week, however we will consider remote for the right candidate
What We Offer
At Spectralink you'll have an opportunity to work in an established, profitable company on well-respected, globally distributed products. When you look us up you'll find that we have been around for a while and have had an amazing ride; an IPO, an acquisition, now coming full circle with the tremendous opportunity to be one of the leaders in our industry. We are excited about the future. We have an incredibly dedicated and passionate team, committed executive leadership and a targeted focus to continue to dominate our industry.
All of this history makes us unique, we're a smaller company (under 200) which means you'll have a voice in the organization, along with a seasoned team and proven products. We offer a comprehensive benefits plan and profit sharing potential
Join us and be part of our next great chapter!

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