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Director Customer Success Manager Remote Jobs in Colorado

P3 Hotel Software

Customer Success Manager

Boulder, CO · On-site +1

... direct contact with clients. The new Customer Success Manager will work alongside the team in ... Hybrid working environment: remote work and working from the office; our office will be set in Kiln ...

Nutrislice

Customer Success Manager

Denver, CO · Remote

$80K/mo

Customer Success Manager Company: Nutrislice Work Type: Remote Employment: Full Time Location: US Seniority: Mid Level Technologies: Salesforce, ChurnZero Requirements: 3+ years in software ...

Melio

Customer Success Manager

Denver, CO · Remote

Customer Success Manager Location: Remote (required to live in one of the following states: AZ, CO ... Has a track record of taking on additional responsibilities outside of their direct scope, showing ...

Radicle Health

Customer Success Manager

Denver, CO · Remote

$75K - $85K/yr

You will have real ownership of your work and your contributions will have a direct impact on our ... Remote work stipend * Compensation: $75,000 - $85,000 OTE * Location: Remote  Please note that ...

Propeller

Customer Success Associate

Denver, CO · On-site +1

$50K - $60K/yr

The Customer Success Associate is a direct pipeline into Customer Success at Propeller. Working closely with our Customer Success Managers (CSMs) and Key Account Executives (KAEs), you'll own the ...

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Director Customer Success Manager Remote information

How does a director customer success manager typically collaborate with other departments in a remote work setting?

As a Director Customer Success Manager working remotely, you will regularly coordinate with departments such as Sales, Product, and Support to ensure a seamless customer experience. This often involves leading virtual meetings, setting cross-functional goals, and sharing customer feedback to influence product improvements. You’ll also play a key role in developing strategies with Marketing teams to drive customer engagement and retention. Effective communication and leveraging collaboration tools are crucial to maintaining alignment and driving customer success initiatives across distributed teams.

What is a director customer success manager remote?

A Director Customer Success Manager (Remote) is a senior leadership role responsible for overseeing the customer success team and strategies in a company, all while working remotely. They ensure that customers achieve their desired outcomes with the company's products or services, improve customer satisfaction, and drive retention and growth. This role involves managing a team of customer success managers, developing customer engagement strategies, and collaborating with other departments such as sales and product. The director also sets goals, tracks performance metrics, and helps identify opportunities for product or service improvements to better serve customers.

What is the difference between Director Customer Success Manager Remote vs Customer Success Manager?

AspectDirector Customer Success Manager RemoteCustomer Success Manager
CredentialsTypically requires 5+ years in customer success, leadership experience, and industry-specific knowledgeUsually requires 2-4 years in customer success or related roles, with relevant certifications
Work EnvironmentRemote leadership role overseeing teams and strategyRemote or onsite, focused on managing customer accounts and support
Employer & Industry UsageUsed in SaaS, tech, and enterprise companies for senior customer success rolesCommon across various industries, including SaaS, finance, and healthcare

The main difference is that the Director Customer Success Manager Remote holds a senior leadership position responsible for strategy and team management, while the Customer Success Manager focuses on day-to-day customer interactions and support. Both roles can be remote but differ in scope and seniority.

What are the key skills and qualifications needed to thrive as a director customer success manager in a remote setting?

To excel as a Director Customer Success Manager remotely, you need strong leadership abilities, deep understanding of customer success methodologies, and experience managing teams, typically supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms (like Salesforce or Gainsight), customer analytics tools, and project management software is essential. Exceptional communication, strategic thinking, and relationship-building skills set top performers apart in this role. These competencies are crucial for driving customer satisfaction, retention, and growth while leading distributed teams effectively.

What are the most commonly searched types of Customer Success Manager Remote jobs in Colorado?

The most popular types of Customer Success Manager Remote jobs in Colorado are:

What are popular job titles related to Director Customer Success Manager Remote jobs in Colorado?

For Director Customer Success Manager Remote jobs in Colorado, the most frequently searched job titles are:

What job categories do people searching Director Customer Success Manager Remote jobs in Colorado look for?

The top searched job categories for Director Customer Success Manager Remote jobs in Colorado are:

What cities in Colorado are hiring for Director Customer Success Manager Remote jobs?

Cities in Colorado with the most Director Customer Success Manager Remote job openings:

Director Customer Success Manager Remote jobs near you

Enterprise Customer Success Manager (Remote)

Vendavo

Denver, CO • On-site, Remote

Full-time

Medical, Vision, Retirement, PTO

Posted 16 days ago

Job description

We're a growing team, and as we scale, so does our need to focus on expanding our Customer Success team. You'll be joining a people-focused company, and as an Enterprise Customer Success Manager (CSM) you will own a focused portfolio of complex, high-value customer relationships. This role is about helping enterprise customers realize measurable value from Vendavo by building strong relationships, running a disciplined engagement cadence, and connecting customer goals to clear success plans. You will work across business units, geographies, and stakeholder groups to drive adoption, manage risk, support renewals, and identify opportunities for growth. Success in this role comes from combining customer advocacy, business insight, and operational rigor to help customers achieve their desired outcomes with Vendavo.

THE OPPORTUNITY
  • Own gross and net retention across a focused portfolio of complex enterprise accounts, building account strategies that support renewal, adoption, and long-term growth.
  • Develop and maintain success plans for each account that define customer goals, value drivers, key initiatives, stakeholders, and measurable outcomes.
  • Run a structured cadence of engagement across each account, including regular business reviews, stakeholder check-ins, adoption discussions, and executive touchpoints.
  • Build trusted relationships with customer executives, decision-makers, and day-to-day champions across business units, geographies, and functions.
  • Use customer health signals, product usage, value realization data, satisfaction feedback, and account context to identify risks, opportunities, and next-best actions.
  • Partner cross-functionally with Product, Support, Services, Sales, and leadership teams to resolve customer issues, remove barriers, and keep internal stakeholders aligned on account priorities.
  • Represent customer requirements, feedback, and business context to Vendavo product and services teams so customer needs are clearly understood and acted on.
  • Collaborate with Account Managers to identify expansion opportunities based on customer maturity, business priorities, adoption patterns, and strategic initiatives.
  • Partner with Vendavo subject matter experts to drive adoption of existing capabilities, introduce new solutions, and help customers continue to increase the value they receive from Vendavo.
  • Other duties as assigned.
THE SKILL SET
  • 7+ years of experience in Customer Success, Account Management, Consulting, or a related customer-facing role, including ownership of retention and renewal outcomes for enterprise accounts.
  • Proven experience managing large enterprise customer relationships, including organizations with complex stakeholder groups, multiple business units, and global or regional operations.
  • Demonstrated ability to build and manage customer success plans, account plans, or value realization plans that connect Vendavo's solutions to customer business outcomes.
  • Strong relationship-building skills with experience engaging customer executives, decision-makers, operational leaders, and day-to-day business owners.
  • Experience navigating customer escalations, renewal cycles, adoption challenges, and competing stakeholder priorities.
  • Ability to use data to identify trends, communicate insights, track progress, and guide customer conversations around retention, adoption, and expansion.
  • Strong understanding of SaaS business models, customer adoption, renewal management, and value realization.
  • Excellent communication, facilitation, organization, and stakeholder management skills.
  • Prefer familiarity with pricing, CPQ, or CDM solutions.
  • Prefer experience with pricing, quoting, rebate, or analytics solutions in a B2B environment, and the ability to articulate their value and integration into business processes.
  • Understanding of commercial processes such as quote-to-cash, list pricing, and dynamic pricing.
  • Familiarity with sales methodologies such as Challenger or MEDDPICC.
  • Understanding of project governance principles as they relate to complex software implementations.
  • Understanding of how business systems interact through integration and data transformation.
  • Willingness to learn Vendavo's business processes and technical use cases.
THE BENEFITS
  • Flexibility to work from home or in the office, depending on what works best for you
  • Unlimited PTO for vacation, sick and mental health days-we encourage everyone to take vacation during the year to ensure dedicated time to spend with loved ones, explore, rest and recharge
  • 4 recharge days, where the entire company goes on a brief pause in all geographies for 1 day each quarter. This day can be spent in whatever way helps you recharge, to regain energy, and dive back into the next workday  
  • 16 weeks of paid parental leave with health benefits for all parents, plus flexible re-entry schedules for returning to work 
  • $110 a month to cover your cell phone and internet expenses 
  • High-end laptop (Windows or Mac)
  • Competitive pay and bonus/commission
  • Comprehensive health, detail, vision, and mental benefit options (PPO, FSA, HSA)
  • 401k plan with a 3% employer non-election contribution
The national minimum salary is $110,000 base and benefits. The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.  
 
*Note: Disclosure as required by CA, CO, NY, and WA Pay Transparency Law

 
THE VENDAVO STORY 
Vendavo partners with the world's leading companies to accelerate growth and profitability, advance innovation, and build more prosperous communities. Our powerful, cloud-based, AI-powered pricing, selling, and prescribing solutions empower global manufacturers and distributors to manage, optimize, and digitize their end-to-end commercial processes. But we offer so much more than software. Our proven, repeatable process, and passionate, experienced people accelerate value and drive profitable, unrivaled business outcomes for our customers. We are passionate about helping our customers deliver the right products, at the right prices, at the right time, for the right people. 
 
OUR SAAS PRODUCTS 
Our B2B pricing and selling solutions include Vendavo's Pricing & Strategy Management (Pricepoint, Enterprise Pricing Platform, Deal Price Optimizer, and Vendavo AI), Sales & Quoting Solutions (Intelligent CPQ and Sales Optimizer), Profit and Margin Analytics (Profit Analyzer and Margin Bridge Analyzer), and Incentive & Channel Operations (Rebate and Channel Manager).  You can learn more about our products here.
 
OUR FUNDING
We are backed by two of the top high-tech private equity firms in the world, have excellent financial health, and boast the top SaaS retention in our space.
 
OUR CULTURE & YOU
We collaborate with our customers unlike any others in our industry. Anchored in our values (Integrity, Customer Centricity, Innovation, Clarity, Collaboration), we are growing, constantly innovating, and consistently driving sustainable outcomes for our clients and partners.
 
Unlocking opportunities for our customers would not be possible without our employees. When you are part of Vendavo, you're part of a company that's committed to your growth and invested in your career. Diversity, inclusion, and celebration of community are at our core, and we come together to learn from each other and honor our commitments.
 
EMEA and California residents applying for positions at Vendavo can see our privacy policy here.
 
OUR TEAM IS GROWING. YOU WILL TOO.
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