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Director Customer Success Manager Remote Jobs in Colorado

P3 Hotel Software

Customer Success Manager

Boulder, CO · On-site +1

... direct contact with clients. The new Customer Success Manager will work alongside the team in ... Hybrid working environment: remote work and working from the office; our office will be set in Kiln ...

Melio

Customer Success Manager

Denver, CO · Remote

Customer Success Manager Location: Remote (required to live in one of the following states: AZ, CO ... Has a track record of taking on additional responsibilities outside of their direct scope, showing ...

Symmetrio

Customer Success Manager

Denver, CO · On-site +1

The Customer Success Manager will serve as the primary strategic partner for a portfolio of oncology customers following implementation. This individual will be responsible for driving customer ...

Radicle Health

Customer Success Manager

Denver, CO · Remote

$75K - $85K/yr

You will have real ownership of your work and your contributions will have a direct impact on our ... Remote work stipend * Compensation: $75,000 - $85,000 OTE * Location: Remote  Please note that ...

Karbon

Customer Success Manager - Mid Market

Denver, CO · Remote

As a Customer Success Manager at Karbon, you'll take ownership of your own clients. You'll become ... Physically based in the US/Canada and confident working autonomously in a remote role, whilst be ...

New

Propeller

Customer Success Associate

Denver, CO · On-site +1

$50K - $60K/yr

The Customer Success Associate is a direct pipeline into Customer Success at Propeller. Working closely with our Customer Success Managers (CSMs) and Key Account Executives (KAEs), you'll own the ...

EQL

We're creating the world's first fair launch platform to help retailers manage demand, block bad ... Remote

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Director Customer Success Manager Remote information

What is a director customer success manager remote?

A Director Customer Success Manager (Remote) is a senior leadership role responsible for overseeing the customer success team and strategies in a company, all while working remotely. They ensure that customers achieve their desired outcomes with the company's products or services, improve customer satisfaction, and drive retention and growth. This role involves managing a team of customer success managers, developing customer engagement strategies, and collaborating with other departments such as sales and product. The director also sets goals, tracks performance metrics, and helps identify opportunities for product or service improvements to better serve customers.

How does a director customer success manager typically collaborate with other departments in a remote work setting?

As a Director Customer Success Manager working remotely, you will regularly coordinate with departments such as Sales, Product, and Support to ensure a seamless customer experience. This often involves leading virtual meetings, setting cross-functional goals, and sharing customer feedback to influence product improvements. You’ll also play a key role in developing strategies with Marketing teams to drive customer engagement and retention. Effective communication and leveraging collaboration tools are crucial to maintaining alignment and driving customer success initiatives across distributed teams.

What are the key skills and qualifications needed to thrive as a director customer success manager in a remote setting?

To excel as a Director Customer Success Manager remotely, you need strong leadership abilities, deep understanding of customer success methodologies, and experience managing teams, typically supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms (like Salesforce or Gainsight), customer analytics tools, and project management software is essential. Exceptional communication, strategic thinking, and relationship-building skills set top performers apart in this role. These competencies are crucial for driving customer satisfaction, retention, and growth while leading distributed teams effectively.

What is the difference between Director Customer Success Manager Remote vs Customer Success Manager?

AspectDirector Customer Success Manager RemoteCustomer Success Manager
CredentialsTypically requires 5+ years in customer success, leadership experience, and industry-specific knowledgeUsually requires 2-4 years in customer success or related roles, with relevant certifications
Work EnvironmentRemote leadership role overseeing teams and strategyRemote or onsite, focused on managing customer accounts and support
Employer & Industry UsageUsed in SaaS, tech, and enterprise companies for senior customer success rolesCommon across various industries, including SaaS, finance, and healthcare

The main difference is that the Director Customer Success Manager Remote holds a senior leadership position responsible for strategy and team management, while the Customer Success Manager focuses on day-to-day customer interactions and support. Both roles can be remote but differ in scope and seniority.

What are the most commonly searched types of Customer Success Manager Remote jobs in Colorado?

The most popular types of Customer Success Manager Remote jobs in Colorado are:

What are popular job titles related to Director Customer Success Manager Remote jobs in Colorado?

For Director Customer Success Manager Remote jobs in Colorado, the most frequently searched job titles are:

What job categories do people searching Director Customer Success Manager Remote jobs in Colorado look for?

The top searched job categories for Director Customer Success Manager Remote jobs in Colorado are:

What cities in Colorado are hiring for Director Customer Success Manager Remote jobs?

Cities in Colorado with the most Director Customer Success Manager Remote job openings:

Director Customer Success Manager Remote jobs near you

Customer Success Manager

P3 Hotel Software

Boulder, CO • On-site, Remote

Full-time

PTO

Re-posted 10 days ago

Job description

Company Description


P3 has over 25 years’ experience providing high-quality technology solutions for international hotels and chains. We are a leading provider of guest facing technology for the Hotel industry such as booking engines, online check-in/out, Kiosk checkin/checkout and loyalty software that are custom-designed and built for each client’s unique brand. 

Over the last 6 years, we have seen steady growth in our customer base and have tripled our number of customers. We are growing more each year and are looking for new talents to join our teams. 

We are open and transparent so that we can continually look for ways to improve our products and how to serve our clients. Personal development and team growth are actively encouraged both on and off the pitch.


Job Description:

Due to the expansion of our customer base, we are looking for a Customer Success Manager to join the P3.


The successful applicant has previous experience working in a fast-moving technical environment. Reporting to the Head of Client Services, this role is the ideal opportunity for a problem solving oriented individual with an interest and natural aptitude for software and technology who enjoys direct contact with clients.


The new Customer Success Manager will work alongside the team in Boulder and Dublin to help the ongoing onboarding of new customers in North America.


Desired Skillset:

  • Internet architecture

  • Experience with Oracle Opera (V5 or Cloud) or other PMS systems

The Customer Success Manager will:

  • Work with the Development team to drive the vision and development of software products and the ongoing client services requests.

  • Have a significant role in quality and is the only team member empowered to accept stories as complete.

  • Project management several customers through an onboarding process.

Responsibilities:

  • Work with the clients to help them onboard to our product portfolio.

  • Collaborate with the clients and to coordinate project schedules, budgets, and staffing

  • Effectively communicate the clients requests in the P3 backlog of development requests including success criteria to the development team so that they can provide work estimates and accept and complete work to the satisfaction of the clients.

  • Communicate with the client on a regular basis to provide feedback on progress of implementation of projects and releases.

  • Manage project risk and resolve project issues.

Must be able to:

  • Work on own initiative.

  • Manage daily and weekly priorities.

  • Liaise effectively with clients, developers and support team.

  • Good written and telephone communication skills.

Key daily tasks of Customer Success Manager:

  • Weekly/daily customer calls or face to face meetings and quarterly meetings.

  • Quality assurance in line with Visual UI designs and product specifications,

  • Assisting customers with Reporting

  • Check that support tickets are being dealt with promptly and within the SLA agreement.

  • Chase support tickets.

  • Chasing up quotation with customers.

Project management skills:

  • Project plans

  • Create and manage project to-do / bug list

  • In house production meetings

Benefits:

  • Possible opportunity to travel to Dublin, Ireland

  • Hybrid working environment: remote work and working from the office; our office will be set in Kiln, Boulder.

  • Team building trips in great locations to energize and inspire

  • Other benefits: Healthcare, flexible working hours.

  • Salary depends on your level of experience and qualifications. P3 invests in our staff and gives them the opportunity to grow and develop.

Further Details

  • Interviewing now, starting immediately

  • All candidates must have a valid working visa to work in USA.

  • We can do interviews outside of the normal 9-5 so no need to use up annual leave!