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Customer Success Operations Analyst Jobs in Houston, TX

HCSS

Head of Customer Success

Houston, TX · On-site

Partnering with the CCO, you will own the execution of our Customer Success strategy through a period of rapid growth -- driving retention (GRR), maturing our CS Operations/Analytics capabilities ...

Woodmac

Director - Customer Success

Houston, TX · On-site

Wood Mackenzie is the global leader in analytics, insights and proprietary data across the entire ... Main Responsibilities Operational Excellence & CS Foundations * Build and refine the foundational ...

New

Wood Mackenzie

Director - Customer Success

Houston, TX · On-site

Wood Mackenzie is the global leader in analytics, insights and proprietary data across the entire ... Main Responsibilities Operational Excellence & CS Foundations * Build and refine the foundational ...

New

Weatherford

CUSTOMER SUCCESS SPECIALIST

Houston, TX

Deploy and analyze customer journey surveys within assigned accounts * Translate customer feedback ... energy operation. We are focused on technology development, digital solutions, and defining our ...

Weatherford

CUSTOMER SUCCESS SPECIALIST

Houston, TX · On-site

Customer Success Specialist for Digital Products The Customer Success Specialist for Digital ... Deploy and analyze customer journey surveys within assigned accounts * Translate customer feedback ...

Schlumberger

Customer Success Manager

Houston, TX · On-site

Adress and resolve customer issues promptly, ensuring minimal disruption to their operations for ... analyzing data and metrics to measure customer success and identify areas for improvement. · ...

Sparta Commodities

Customer Success Manager

Houston, TX · On-site

Customer Success Manager We're looking for a Customer Success Manager to join our growing CS team ... Analytical and process-minded -- you like understanding what drives client value. * Proactive and ...

NAES Corporation

Operations Analyst

Houston, TX · On-site

$76.40 - $88/hr

Procurement of hardware and software for customer projects and internal projects * Oversight of ... The Operations Analyst reports to the Business Operations Supervisor but will work closely with ...

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Customer Success Operations Analyst information

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$14

$32

$53

How much do customer success operations analyst jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for customer success operations analyst in Houston, TX is $32.24, according to ZipRecruiter salary data. Most workers in this role earn between $22.93 and $38.56 per hour, depending on experience, location, and employer.

What is a customer success operations analyst?

Customer Success Operations Analysts are professionals who support customer success teams by optimizing processes, analyzing data, and implementing tools to improve customer experience and retention. They work behind the scenes to ensure that the customer success team operates efficiently, using insights from data to identify trends and areas for improvement. Their responsibilities may include creating reports, managing customer success software, and developing strategies to enhance customer satisfaction and loyalty. By bridging the gap between data analysis and customer-facing teams, they help drive overall company growth.

How does a customer success operations analyst typically collaborate with customer success managers and other departments?

A Customer Success Operations Analyst works closely with Customer Success Managers (CSMs) to streamline processes, analyze customer data, and provide actionable insights that help improve customer satisfaction and retention. Analysts often serve as a bridge between CSMs and departments like Sales, Product, and Marketing by sharing data-driven recommendations and helping to implement scalable solutions. Collaboration usually involves regular meetings, reporting on key metrics, and supporting the adoption of new tools or workflows. This cross-functional teamwork ensures that customer success strategies are aligned with broader business goals and that teams are equipped with the information needed to deliver outstanding customer experiences.

What are the key skills and qualifications needed to thrive as a customer success operations analyst, and why are they important?

To thrive as a Customer Success Operations Analyst, you need strong analytical skills, experience with data management, and a background in business or related fields. Familiarity with customer relationship management (CRM) systems, data visualization tools like Tableau, and proficiency in Excel or SQL are typically required. Excellent communication, problem-solving, and collaboration skills help you work effectively with cross-functional teams and translate data insights into actionable strategies. These abilities are crucial for optimizing customer success processes, driving retention, and supporting data-driven decision-making.

What is the difference between Customer Success Operations Analyst vs Customer Support Specialist?

AspectCustomer Success Operations AnalystCustomer Support Specialist
Primary FocusOptimizing customer success processes, data analysis, and operational efficiencyHandling customer inquiries, troubleshooting, and providing support
Required SkillsData analysis, CRM tools, process improvementCommunication, problem-solving, product knowledge
Work EnvironmentCross-functional teams, data-driven tasks, strategic planningCustomer-facing, support centers, direct interaction with clients
Common CertificationsCRM certifications, data analysis coursesCustomer service certifications, product training

The Customer Success Operations Analyst focuses on improving customer success strategies through data analysis and operational improvements, while the Customer Support Specialist primarily handles direct customer interactions and troubleshooting. Both roles are essential in customer-centric companies but differ in scope and responsibilities.

What are popular job titles related to Customer Success Operations Analyst jobs in Houston, TX?

For Customer Success Operations Analyst jobs in Houston, TX, the most frequently searched job titles are:

What job categories do people searching Customer Success Operations Analyst jobs in Houston, TX look for?

The top searched job categories for Customer Success Operations Analyst jobs in Houston, TX are:

What cities near Houston, TX are hiring for Customer Success Operations Analyst jobs?

Cities near Houston, TX with the most Customer Success Operations Analyst job openings:

Customer Success Operations Analyst jobs near you
Infographic showing various Customer Success Operations Analyst job openings in Houston, TX as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $67,017 per year, or $32.2 per hour.

Customer Success Operations

Maddox Industrial Transformer

Houston, TX • On-site

$20K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Job description

Customer Success Operations

We are the nation's leading provider of electrical transformers to the commercial and industrial market. We have primary locations in South Carolina, Washington State, Texas, Idaho, and Ohio. Maddox has been recognized by Inc. Magazine as one of the largest, fastest-growing companies in America.

Maddox was founded on Christian values and we are passionate about investing in the people, processes, and culture that have made this a great place to work.

As a member of our Customer Success Operations team, you will be a primary stakeholder for our enterprise resource planning (ERP) system. Your focus will be on entering new sales orders into the ERP and updating them throughout their life cycle. Your work ensures that our customers receive accurate order confirmations, the correct products, and that our internal teams have the accurate, timely data they need to perform their job functions. Attention to detail and organizational skills are paramount in this role. You will also be responsible for answering general customer service phone calls and directing callers to the appropriate parties to resolve their issues.

This position is one of Maddox's oldest commercial positions, with a proven playbook and a strong team, but we are growing rapidly, so adaptability is critical in this role.

More About You:

  • You are technically savvy with modern platforms (Google Suites, etc). If you prefer a more old-school approach (i.e., stacks of sticky notes), you will struggle in this role.
  • You have keen attention to detail and can perform recurring tasks accurately and precisely, particularly regarding date entry.
  • You are autonomous and capable of managing your own time and workflows.
  • You are comfortable with phone communication and able to think quickly on your feet during conversations.
  • You are capable of balancing multiple tasks without becoming overwhelmed.
  • You welcome constructive feedback to help you develop in your role.

Basics:

  • Full-time. The schedule is generally 7:00 AM - 4:00 PM.
  • Drug-free workplace.

Comprehensive Full-Time Benefits, including:

  • 3 Weeks Paid Time Off (PTO) (and an additional week for managers, and an additional week after 5 years).
  • Health & Wellness: Can be taken as traditional insurance, or as cash in lieu of benefits. Benefit amounts vary based on age, family status, and eligibility, but as an example, in most circumstances, an employee with a spouse and 3 kids, would be eligible for $19,200 / year or more.
  • Paid paternity/maternity leave
  • 401k with 100% match up to 8% of wages.
  • Paid holidays, marriage and family gifts to celebrate significant life events, and other reimbursements and voluntary benefits and coverages (such as Vision, Dental, Short Term Disability, Additional Life Insurance, Accident, etc), as eligible.

Skills & Experience:

Experience with ERP systems is great, but not required. If you are aligned with our Core Values and have a teachable attitude, you are a candidate for this position.

Pay: Starting $64.4k - $69.6k (wages and bonus) plus a comprehensive full-time benefits package that averages more than an additional $20k/year per employee (individual amounts vary on age, family size, and other factors).

Pro Tip: We get a LOT of applicants, so if you want to stand out, write a few sentences telling us what stood out to you, and why you think you'd thrive in this particular opportunity.

Apply