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Customer Success Operations Analyst Jobs (NOW HIRING)

GitLab

Senior Customer Success Operations Manager

An overview of this role As a Customer Success Operations Manager at GitLab, you will own the ... Partner with Revenue Technology and Revenue Analytics to evolve the systems, data, and reporting ...

Galderma

Customer Success Analyst

Miami, FL · On-site

Customer Success Analyst The Customer Success Analyst leads customer operational initiatives for assigned accounts, supporting supply chain strategy, customer experience, and growth objectives. This ...

Galderma

Customer Success Analyst

Fort Worth, TX · On-site

Customer Success Analyst The Customer Success Analyst leads customer operational initiatives for assigned accounts, supporting supply chain strategy, customer experience, and growth objectives. This ...

Bitsight

Customer Success AI Operations Lead

Boston, MA · On-site

... and data analysis.We invented the cyber ratings industry in 2011Over 3000 customers trust ... This role sits at the intersection of Customer Success, operations, AI, data, systems, and workflow ...

GitLab

Senior Customer Success Operations Manager

An overview of this role As a Customer Success Operations Manager at GitLab, you will own the ... Partner with Revenue Technology and Revenue Analytics to evolve the systems, data, and reporting ...

BitSight

Customer Success AI Operations Lead

Boston, MA · On-site

... data analysis. * We invented the cyber ratings industry in 2011 * Over 3000 customers trust ... This role sits at the intersection of Customer Success, operations, AI, data, systems, and workflow ...

HumanKind

Customer Success Program Manager

This role serves as a central point of coordination across Customer Success, Operations, Analytics, Product, and external partners to ensure successful execution of customer-facing programs and ...

Read AI, Inc

Director of Customer Success

Seattle, WA · On-site

$165K - $200K/yr

Develop operational reporting and data analysis to identify trends, customer risks, product gaps, and opportunities for improvement What You'll Need * 7+ years of experience in customer success ...

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Customer Success Operations Analyst information

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How much do customer success operations analyst jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for customer success operations analyst in the United States is $33.75, according to ZipRecruiter salary data. Most workers in this role earn between $24.04 and $40.38 per hour, depending on experience, location, and employer.

What is a customer success operations analyst?

Customer Success Operations Analysts are professionals who support customer success teams by optimizing processes, analyzing data, and implementing tools to improve customer experience and retention. They work behind the scenes to ensure that the customer success team operates efficiently, using insights from data to identify trends and areas for improvement. Their responsibilities may include creating reports, managing customer success software, and developing strategies to enhance customer satisfaction and loyalty. By bridging the gap between data analysis and customer-facing teams, they help drive overall company growth.

How does a customer success operations analyst typically collaborate with customer success managers and other departments?

A Customer Success Operations Analyst works closely with Customer Success Managers (CSMs) to streamline processes, analyze customer data, and provide actionable insights that help improve customer satisfaction and retention. Analysts often serve as a bridge between CSMs and departments like Sales, Product, and Marketing by sharing data-driven recommendations and helping to implement scalable solutions. Collaboration usually involves regular meetings, reporting on key metrics, and supporting the adoption of new tools or workflows. This cross-functional teamwork ensures that customer success strategies are aligned with broader business goals and that teams are equipped with the information needed to deliver outstanding customer experiences.

What are the key skills and qualifications needed to thrive as a customer success operations analyst, and why are they important?

To thrive as a Customer Success Operations Analyst, you need strong analytical skills, experience with data management, and a background in business or related fields. Familiarity with customer relationship management (CRM) systems, data visualization tools like Tableau, and proficiency in Excel or SQL are typically required. Excellent communication, problem-solving, and collaboration skills help you work effectively with cross-functional teams and translate data insights into actionable strategies. These abilities are crucial for optimizing customer success processes, driving retention, and supporting data-driven decision-making.

What is the difference between Customer Success Operations Analyst vs Customer Support Specialist?

AspectCustomer Success Operations AnalystCustomer Support Specialist
Primary FocusOptimizing customer success processes, data analysis, and operational efficiencyHandling customer inquiries, troubleshooting, and providing support
Required SkillsData analysis, CRM tools, process improvementCommunication, problem-solving, product knowledge
Work EnvironmentCross-functional teams, data-driven tasks, strategic planningCustomer-facing, support centers, direct interaction with clients
Common CertificationsCRM certifications, data analysis coursesCustomer service certifications, product training

The Customer Success Operations Analyst focuses on improving customer success strategies through data analysis and operational improvements, while the Customer Support Specialist primarily handles direct customer interactions and troubleshooting. Both roles are essential in customer-centric companies but differ in scope and responsibilities.

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Customer Success Operations Analyst jobs near you
Infographic showing various Customer Success Operations Analyst job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $70,210 per year, or $33.8 per hour.

Customer Success Operations Lead (Startup)

Manhattan, NY • On-site

1872 Consulting
IT Services • 11 - 50 employees
Learn more about 1872 Consultingexternal

Other

Re-posted 21 days ago

Job description

Customer Success Operations Lead

We are a well-funded, seed-stage HR tech company building a simple, automated platform that helps employers stay connected with their alumni and surface them as rehire candidates. Founded by a team of repeat entrepreneurs with successful exits and serve a fast-growing base of mid-market and enterprise customers. We are early, scrappy, and building the future of corporate alumni management from the ground up.

Position Summary

We are hiring a senior, player-coach Customer Success Operations Lead to launch and scale our enterprise CS function with a strong focus on data. You will build the playbooks, processes, and reporting infrastructure that take CS from V1 to a repeatable operation, while staying hands-on with key customer accounts alongside an existing client-facing teammate. This is a ground-floor leadership role reporting to the COO, with a clear path to build and run the CS team over time.

What You'll Do
  • Launch and scale the enterprise CS function: design the operating cadence, playbooks, and core processes (onboarding, support-to-success workflows, QBRs, renewals, escalations) and evolve them from V1 to scalable systems.
  • Own CS data and reporting end-to-end: build and maintain BI dashboards, define clean metrics, and become the internal expert on customer health and reporting.
  • Tag-team enterprise accounts with a client-facing teammate: join key calls, shape account strategy, and provide data-backed storytelling to drive customer outcomes.
  • Translate customer needs into clear requirements for Engineering: articulate what needs to be built to make support and success more scalable.
  • Automate high-friction manual workflows: intake, triage, reporting, and internal handoffs, so the team scales without unsustainable overhead.
  • Lead as a player-coach: set priorities, create clarity in fast-moving days, and mentor the team toward better process.
What We're Looking For
  • Proven enterprise Customer Success experience (support and success), including renewals, expansions, adoption, and senior-stakeholder escalations.
  • Experience launching or scaling a CS function from early stage, building playbooks and workflows while still owning execution.
  • Exceptional data fluency: comfortable writing SQL and building BI dashboards (e.g., Amazon QuickSight) to drive customer health visibility.
  • Track record turning manual, ad hoc reporting into automated, repeatable systems.
  • Genuine startup grind: built things from scratch in a fast-paced, resource-light, early-stage environment.
  • Player-coach mindset: low-ego, hands-on, willing to do the grunt work; team management experience or clear appetite to lead.
  • Strong cross-functional communication; able to run executive-ready QBRs and partner closely with Product and Engineering.
  • HR tech or people-function domain experience is a plus.
Requirements
  • 4–10 years of relevant experience.
  • Able to work onsite in the NYC office approximately 3 days per week (Union Square).
  • US Citizen or Green Card holder only; no visa sponsorship available.
Why This Role
  • Ground-floor ownership to build and shape the CS function, with a path to lead the team.
  • High visibility with leadership, including company-wide board re-runs and learning sessions on cap tables and fundraising.
  • Repeat-founder leadership team, healthy runway, and a strong, growing customer pipeline.
1872 Consulting logo

About 1872 Consulting

Sourced by ZipRecruiter

1872 Consulting, based in Chicago, IL, USA, operates within the IT consulting industry. Armed with a diverse team of experts, the company offers specialized IT consulting services, focusing on modernizing business technologies and driving innovative business strategies. Established in 1872, the company has a rich history marked by its commitment to bridging the gap between businesses and technology. Its mission is to empower organizations to surpass their business goals by providing state-of-the-art IT solutions and service. The company prides itself on its core values of integrity, excellence, and innovation, instilling these principles in every project they undertake.

Industry

It services

Company size

11 - 50 Employees

Headquarters location

Chicago, IL, US

Year founded

2014

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