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Customer Success Operations Analyst Jobs (NOW HIRING)

Planful

Customer Success Advocate

Sales Operations Analyst North America Customer Success Open positions in our Customer Success team. Senior Customer Success Manager, EMEA London, UK Customer Success Manager Remote, North America ...

Planful

Customer Success Advocate

Sales Operations Analyst North America Customer Success Open positions in our Customer Success team. Senior Customer Success Manager, EMEA London, UK Customer Success Manager Remote, North America ...

Read AI, Inc

Director of Customer Success

Seattle, WA · On-site

$165K - $200K/yr

Develop operational reporting and data analysis to identify trends, customer risks, product gaps, and opportunities for improvement What You'll Need * 7+ years of experience in customer success ...

Red Cat Holdings, Inc.

Customer Success Analyst II

UT · On-site

The Customer Success Analyst II supports customer operations, aftermarket services, and cross-functional business activities across Red Cat Holdings and its subsidiaries. This role combines customer ...

Quest Software

Manager Customer Success

Austin, TX · On-site

As the Customer Success Manager , you will be accountable for the performance, engagement, and ... Operational Excellence * Monitor and report on key performance indicators, including renewal rates ...

Vertex Education

GTM Operations Analyst

Chandler, AZ · On-site

Bachelor's degree in Business, Operations, Marketing, Data Analytics, or related field preferred. * 1-3 years of experience in GTM, sales, revenue, or customer success operations or administrative ...

Quest Software

Manager Customer Success

Austin, TX · On-site

As the Customer Success Manager , you will be accountable for the performance, engagement, and ... Operational Excellence * Monitor and report on key performance indicators, including renewal rates ...

Genesys

... operational efficiency and build stronger customer relationships. Help build, support and operate ... Analyze program performance and customer data to identify trends, risks, and opportunities, driving ...

Genesys

Senior Customer Success Manager

Tennessee, IL · On-site +1

... operational efficiency and build stronger customer relationships. Help build, support and operate ... Analyze program performance and customer data to identify trends, risks, and opportunities, driving ...

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Customer Success Operations Analyst information

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$33

$56

How much do customer success operations analyst jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for customer success operations analyst in the United States is $33.75, according to ZipRecruiter salary data. Most workers in this role earn between $24.04 and $40.38 per hour, depending on experience, location, and employer.

What is a customer success operations analyst?

Customer Success Operations Analysts are professionals who support customer success teams by optimizing processes, analyzing data, and implementing tools to improve customer experience and retention. They work behind the scenes to ensure that the customer success team operates efficiently, using insights from data to identify trends and areas for improvement. Their responsibilities may include creating reports, managing customer success software, and developing strategies to enhance customer satisfaction and loyalty. By bridging the gap between data analysis and customer-facing teams, they help drive overall company growth.

How does a customer success operations analyst typically collaborate with customer success managers and other departments?

A Customer Success Operations Analyst works closely with Customer Success Managers (CSMs) to streamline processes, analyze customer data, and provide actionable insights that help improve customer satisfaction and retention. Analysts often serve as a bridge between CSMs and departments like Sales, Product, and Marketing by sharing data-driven recommendations and helping to implement scalable solutions. Collaboration usually involves regular meetings, reporting on key metrics, and supporting the adoption of new tools or workflows. This cross-functional teamwork ensures that customer success strategies are aligned with broader business goals and that teams are equipped with the information needed to deliver outstanding customer experiences.

What are the key skills and qualifications needed to thrive as a customer success operations analyst, and why are they important?

To thrive as a Customer Success Operations Analyst, you need strong analytical skills, experience with data management, and a background in business or related fields. Familiarity with customer relationship management (CRM) systems, data visualization tools like Tableau, and proficiency in Excel or SQL are typically required. Excellent communication, problem-solving, and collaboration skills help you work effectively with cross-functional teams and translate data insights into actionable strategies. These abilities are crucial for optimizing customer success processes, driving retention, and supporting data-driven decision-making.

What is the difference between Customer Success Operations Analyst vs Customer Support Specialist?

AspectCustomer Success Operations AnalystCustomer Support Specialist
Primary FocusOptimizing customer success processes, data analysis, and operational efficiencyHandling customer inquiries, troubleshooting, and providing support
Required SkillsData analysis, CRM tools, process improvementCommunication, problem-solving, product knowledge
Work EnvironmentCross-functional teams, data-driven tasks, strategic planningCustomer-facing, support centers, direct interaction with clients
Common CertificationsCRM certifications, data analysis coursesCustomer service certifications, product training

The Customer Success Operations Analyst focuses on improving customer success strategies through data analysis and operational improvements, while the Customer Support Specialist primarily handles direct customer interactions and troubleshooting. Both roles are essential in customer-centric companies but differ in scope and responsibilities.

More about Customer Success Operations Analyst jobs

What cities are hiring for Customer Success Operations Analyst jobs?

Cities with the most Customer Success Operations Analyst job openings:

What states have the most Customer Success Operations Analyst jobs?

States with the most job openings for Customer Success Operations Analyst jobs include:

What job categories do people searching Customer Success Operations Analyst jobs look for?

The top searched job categories for Customer Success Operations Analyst jobs are:

Customer Success Operations Analyst jobs near you
Infographic showing various Customer Success Operations Analyst job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $70,210 per year, or $33.8 per hour.

Customer Success Advocate

Planful

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