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Customer Success Operations Analyst Jobs (NOW HIRING)

Revenue Operations Analyst

Denver, CO · On-site

$90K - $105K/yr

The Revenue Operations Analyst reports to the Director of Revenue Operations and serves as a key business partner to Sales, Finance, Marketing, Customer Success, and Operations by providing ...

... efficiency and operational improvements. We employ more than 6,000 people across the globe who ... Analyze program performance and customer data to identify trends, risks, and opportunities, driving ...

... efficiency and operational improvements. We employ more than 6,000 people across the globe who ... Analyze program performance and customer data to identify trends, risks, and opportunities, driving ...

... efficiency and operational improvements. We employ more than 6,000 people across the globe who ... Analyze program performance and customer data to identify trends, risks, and opportunities, driving ...

... efficiency and operational improvements. We employ more than 6,000 people across the globe who ... Analyze program performance and customer data to identify trends, risks, and opportunities, driving ...

... efficiency and operational improvements. We employ more than 6,000 people across the globe who ... Analyze program performance and customer data to identify trends, risks, and opportunities, driving ...

Quickly master and utilize data reporting platforms/software to accurately track, analyze, and communicate key performance indicators (KPIs) related to customer success. Operations & Stakeholder ...

Operational & Regional Excellence: * Drive consistency and scalability of Customer Success processes across regions. * Leverage customer telemetry and adoption data to identify trends, risks, and ...

Operational & Regional Excellence: * Drive consistency and scalability of Customer Success processes across regions. * Leverage customer telemetry and adoption data to identify trends, risks, and ...

The Client Success Operations Associate reporting to the Head of Product, Client Success will ... with customer success in a start-up environment. Strong problem solving and analytical thinking ...

Operational & Regional Excellence: * Drive consistency and scalability of Customer Success processes across regions. * Leverage customer telemetry and adoption data to identify trends, risks, and ...

Senior Business Operations Specialist

Alexandria, VA · On-site

$105K - $124K/yr

Support execution of Customer Success Operations Plan (CSOP) activities, ensuring alignment with ... Collect, analyze, and report on customer and user analytics , including usage patterns ...

Customer Success Analyst

Chicago, IL · Hybrid

$43.13 - $47.81/hr

Customer Success Analyst Overview : * We are looking for a Customer Success Analyst to join our ... Assists in the process of creating customer value and operational reviews, including project ...

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Customer Success Operations Analyst information

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How much do customer success operations analyst jobs pay per hour?

As of Jun 20, 2026, the average hourly pay for customer success operations analyst in the United States is $33.75, according to ZipRecruiter salary data. Most workers in this role earn between $24.04 and $40.38 per hour, depending on experience, location, and employer.

How does a Customer Success Operations Analyst typically collaborate with Customer Success Managers and other departments?

A Customer Success Operations Analyst works closely with Customer Success Managers (CSMs) to streamline processes, analyze customer data, and provide actionable insights that help improve customer satisfaction and retention. Analysts often serve as a bridge between CSMs and departments like Sales, Product, and Marketing by sharing data-driven recommendations and helping to implement scalable solutions. Collaboration usually involves regular meetings, reporting on key metrics, and supporting the adoption of new tools or workflows. This cross-functional teamwork ensures that customer success strategies are aligned with broader business goals and that teams are equipped with the information needed to deliver outstanding customer experiences.

What are Customer Success Operations Analysts?

Customer Success Operations Analysts are professionals who support customer success teams by optimizing processes, analyzing data, and implementing tools to improve customer experience and retention. They work behind the scenes to ensure that the customer success team operates efficiently, using insights from data to identify trends and areas for improvement. Their responsibilities may include creating reports, managing customer success software, and developing strategies to enhance customer satisfaction and loyalty. By bridging the gap between data analysis and customer-facing teams, they help drive overall company growth.

How much do operations analysts get paid?

Customer Success Operations Analysts typically earn between $60,000 and $90,000 annually, depending on experience, location, and company size. Entry-level roles may start lower, while experienced analysts with specialized skills or certifications can earn higher salaries.

What is the difference between Customer Success Operations Analyst vs Customer Support Specialist?

AspectCustomer Success Operations AnalystCustomer Support Specialist
Primary FocusOptimizing customer success processes, data analysis, and operational efficiencyHandling customer inquiries, troubleshooting, and providing support
Required SkillsData analysis, CRM tools, process improvementCommunication, problem-solving, product knowledge
Work EnvironmentCross-functional teams, data-driven tasks, strategic planningCustomer-facing, support centers, direct interaction with clients
Common CertificationsCRM certifications, data analysis coursesCustomer service certifications, product training

The Customer Success Operations Analyst focuses on improving customer success strategies through data analysis and operational improvements, while the Customer Support Specialist primarily handles direct customer interactions and troubleshooting. Both roles are essential in customer-centric companies but differ in scope and responsibilities.

What is a customer success operations analyst job description?

A customer success operations analyst is responsible for optimizing customer success processes by analyzing data, implementing tools, and developing strategies to improve customer retention and satisfaction. They often work with CRM systems, dashboards, and cross-functional teams to streamline workflows and support customer success initiatives. Strong analytical skills and knowledge of customer success metrics are essential for this role.

What are the key skills and qualifications needed to thrive as a Customer Success Operations Analyst, and why are they important?

To thrive as a Customer Success Operations Analyst, you need strong analytical skills, experience with data management, and a background in business or related fields. Familiarity with customer relationship management (CRM) systems, data visualization tools like Tableau, and proficiency in Excel or SQL are typically required. Excellent communication, problem-solving, and collaboration skills help you work effectively with cross-functional teams and translate data insights into actionable strategies. These abilities are crucial for optimizing customer success processes, driving retention, and supporting data-driven decision-making.

What does a customer operations analyst do?

A customer success operations analyst supports customer-facing teams by analyzing data, optimizing processes, and implementing tools to improve customer experience. They often work with CRM systems, generate reports, and identify opportunities for efficiency and growth. Strong analytical skills and knowledge of customer success metrics are essential for this role.

What does a customer success analyst do?

A customer success analyst monitors and analyzes customer data to ensure clients achieve their desired outcomes with a company's products or services. They identify trends, track key performance metrics, and collaborate with teams to improve customer satisfaction and retention, often using tools like CRM software and data analysis platforms.
More about Customer Success Operations Analyst jobs
What cities are hiring for Customer Success Operations Analyst jobs? Cities with the most Customer Success Operations Analyst job openings:
What states have the most Customer Success Operations Analyst jobs? States with the most job openings for Customer Success Operations Analyst jobs include:
Infographic showing various Customer Success Operations Analyst job openings in the United States as of June 2026, with employment types broken down into 76% Full Time, 8% Part Time, 8% Temporary, and 8% Nights. Highlights an 81% Physical, 8% Hybrid, and 11% Remote job distribution, with an average salary of $70,210 per year, or $33.8 per hour.
Revenue Operations Analyst

Revenue Operations Analyst

SAFEbuilt

Denver, CO • On-site

$90K - $105K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago


SAFEbuilt rating

7.1

Company rating: 7.1 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

214th of 428 rated business services


Job description

Revenue Operations Analyst - Greater Denver Area
SAFEbuilt partners with municipalities and private-sector clients nationwide to provide community development services, including building inspections, plan review, engineering, planning, code enforcement, and consulting. As we continue to grow, we're seeking a Revenue Operations Analyst to help drive operational excellence across our revenue organization.
The Revenue Operations Analyst reports to the Director of Revenue Operations and serves as a key business partner to Sales, Finance, Marketing, Customer Success, and Operations by providing actionable insights, optimizing systems and processes, supporting forecasting and compensation administration, and ensuring data-driven decision-making across the business.
Position Summary
The Revenue Operations Analyst will support and optimize Go-To-Market (GTM) operations through a combination of Salesforce administration, analytics, forecasting, reporting, compensation administration, and process improvement. The ideal candidate is highly analytical, detail-oriented, and comfortable working across multiple systems while supporting revenue growth initiatives and executive decision-making.
Key Responsibilities
Revenue Operations & Forecasting
• Support monthly, quarterly, and annual forecasting processes through analysis of pipeline health, bookings, conversion metrics, stage progression, and revenue projections.
• Develop recurring reporting and insights related to pipeline performance, sales productivity, forecasting accuracy, bookings, billings, and revenue attainment.
• Analyze sales activity, funnel performance, opportunity movement, and productivity trends to identify opportunities for improvement.
• Support territory planning, quota allocation, sales coverage models, capacity planning, attainment tracking, and account segmentation initiatives.
• Provide analytical support for annual budgeting and strategic planning activities.
Salesforce Administration & CRM Governance
• Administer, maintain, and enhance Salesforce to support evolving business and revenue operations requirements.
• Create and manage flows, validation rules, dashboards, reports, custom fields, page layouts, permissions, and workflow automations.
• Maintain CRM governance standards, including lead routing, account assignment, duplicate management, enrichment processes, and data quality initiatives.
• Troubleshoot system issues, reporting discrepancies, workflow failures, and user support requests.
Reporting & Business Intelligence
• Develop and maintain executive dashboards, KPI scorecards, and operational reporting using Salesforce, Power BI, Tableau, and Excel.
• Extract, reconcile, validate, and analyze data across CRM, ERP, billing, compensation, marketing automation, and reporting platforms.
• Leverage SQL and other reporting tools to deliver accurate, actionable business insights.
• Ensure consistency and accuracy across reporting definitions and performance metrics.
Sales Compensation & Performance Management
• Support sales compensation and commission administration processes, including payout calculations, validation, accrual support, exception handling, audits, and reporting.
• Assist with quota management, attainment tracking, compensation analysis, and performance reporting.
• Partner with Finance and Sales Leadership to ensure alignment between compensation plans and business objectives.
Process Improvement & Cross-Functional Collaboration
• Partner with Sales, Finance, Marketing, Customer Success, and Operations teams to align processes, reporting, and system workflows.
• Identify operational inefficiencies, reporting gaps, and process bottlenecks while recommending scalable solutions.
• Develop and maintain SOPs, process documentation, reporting definitions, compensation documentation, and workflow maps.
• Support system adoption initiatives through training, communication, and ongoing user support.
Required Qualifications
• Bachelor's degree in Business, Finance, Economics, Statistics, Data Analytics, Engineering, or a related field.
• Salesforce Administrator Certification.
• 6+ years of experience in Revenue Operations, Sales Operations, Salesforce Administration, Business Analytics, or a related role.
• Experience supporting mid-sized or enterprise sales organizations.
• Advanced Salesforce administration experience, including workflow automation, reporting, dashboards, security, and CRM governance.
• Advanced Excel skills, including Power Query, data transformation, reconciliation, and large dataset analysis.
• Experience building dashboards and executive reporting using Power BI, Tableau, and Salesforce.
• Strong SQL skills and experience working with enterprise data warehouses and integrated business systems.
• Experience supporting forecasting, pipeline management, sales performance reporting, and operational analytics.
Preferred Qualifications
• Experience with sales compensation platforms such as Everstage.
• Experience with CRM governance tools such as RingLead.
• Experience with sales engagement platforms such as Salesloft.
• Experience with marketing automation platforms such as HubSpot.
• Experience supporting geographically distributed sales organizations, including SDR, BDR, and Account Management teams.
• Private equity-backed company experience.
Core Competencies
• Strong analytical and problem-solving skills with the ability to identify trends, risks, and opportunities.
• Excellent verbal and written communication skills.
• Ability to communicate technical findings to both technical and non-technical audiences.
• High attention to detail and commitment to reporting accuracy and data integrity.
• Strong organizational and project management skills with the ability to manage multiple priorities.
• Process-oriented mindset focused on continuous improvement and operational excellence.
• Ability to balance strategic thinking with hands-on execution.
• Collaborative team player who thrives in a cross-functional environment.
Salary Range: $90,000 - $105,000
COMPENSATION & BENEFITS: SAFEbuilt pays competitive wages and has a comprehensive benefit offering. Benefits include health, dental, vision, life, and disability insurance, paid holidays, paid time off, matching 401K Plans, wellness programs and more. SAFEbuilt is committed to Career Progression through paid training and step increases for additional certifications and licenses.
More About SAFEbuilt: http://safebuilt.com/
Our employees are our greatest asset, with exceptionally certified individuals in all departments, including Planning & Zoning, Code Enforcement, Fire Prevention, and Engineering, as well as full-service and supplemental Building Department services. SAFEbuilt invests in developing our employees, exploring innovative technology, and giving back to our communities. In partnership with over 1200 communities, our talented experts make a difference in the cities and towns where we live and work. Through quality people and consistent service, SAFEbuilt plays an important role in continually improving lives by developing safe, thriving communities.
SAFEbuilt is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, gender identity, gender expression, age, disability, veteran status or any other protected factor.
If you need assistance or accommodation due to a disability, please contact us at jobs@safebuilt.com or you may call us directly on 970-292-2200.