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Customer Success Operations Manager Jobs in Massachusetts

Entyre Care

Customer Success Specialist

Boston, MA · On-site

Manage customer requests, escalations, and follow-ups, ensuring issues are routed to the ... Identify opportunities to improve customer success operations and propose efficient solutions to ...

entyre

Customer Success Specialist

Boston, MA · On-site

Manage customer requests, escalations, and follow-ups, ensuring issues are routed to the ... Identify opportunities to improve customer success operations and propose efficient solutions to ...

Entyre

Customer Success Specialist

Boston, MA · On-site

Manage customer requests, escalations, and follow-ups, ensuring issues are routed to the ... Identify opportunities to improve customer success operations and propose efficient solutions to ...

Entyre

Customer Success Specialist

Boston, MA · On-site

$35/hr

Manage customer requests, escalations, and follow-ups, ensuring issues are routed to the ... Identify opportunities to improve customer success operations and propose efficient solutions to ...

StarTech.com

Customer Success Manager

Boston, MA

Working closely with the Director of Strategic Accounts and cross-functional leaders across Sales, Marketing, Product, Operations, and Customer Delivery, the Customer Success Manager serves as a ...

Monaire

Customer Success Manager

Somerville, MA · On-site

Enterprise Customer Success Manager Monaire builds intelligent HVAC optimization software that helps enterprise customers reduce energy costs, improve operational efficiency, and scale building ...

Monaire

Customer Success Manager

Somerville, MA · On-site

... operational efficiency, and scale building performance. Our platform combines hardware, sensors ... ROLE OVERVIEW Monaire is seeking an Enterprise Customer Success Manager to own the post-sale ...

NGE Sports

Customer Success Manager

Boston, MA · On-site

$90 - $140/hr

Position Summary: The Customer Success Manager will be a key member of MagicOrange's Customer ... Develop and present financial and operational dashboards, reports, and recommendations that ...

Nasuni

Customer Success Manager

Boston, MA · Hybrid

Develop deep understanding of each customer's business objectives, success criteria, operational ... Risk Management & Customer Health Proactively monitor customer health, engagement, adoption trends ...

Nasuni

Customer Success Manager

Boston, MA · On-site

Customer Success Manager Location: Boston Seaport: 3 Days onsite, 2 days remote. About Nasuni ... criteria, operational priorities, and technology strategy. • Build and maintain strong ...

Nasuni

Customer Success Manager

Boston, MA · On-site

Customer Success Manager Location: Boston Seaport: 3 Days onsite, 2 days remote. About Nasuni ... criteria, operational priorities, and technology strategy. • Build and maintain strong ...

EverQuote

Manager, Customer Success

Cambridge, MA · On-site

Manager, Customer Success Location: Cambridge, MA / Hybrid (This role requires working in-office 3 ... functional operation, partnering closely with Sales, Product, Engineering, Sales Operations ...

EverQuote

Manager, Customer Success

Cambridge, MA · On-site

Manager, Customer Success Location: Cambridge, MA / Hybrid (This role requires working in-office 3 ... functional operation, partnering closely with Sales, Product, Engineering, Sales Operations ...

EverQuote

Manager, Customer Success

Cambridge, MA · On-site

Manager, Customer Success Location: Cambridge, MA / Hybrid (This role requires working in-office 3 ... functional operation, partnering closely with Sales, Product, Engineering, Sales Operations ...

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Showing results 1-20

All JobsCustomer Success Operations JobsCustomer Success Operations Manager JobsCustomer Success Operations Manager Jobs in Massachusetts

Customer Success Operations Manager information

See Massachusetts salary details

$48.6K

$135.1K

$148K

How much do customer success operations manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for customer success operations manager in Massachusetts is $135,071.00, according to ZipRecruiter salary data. Most workers in this role earn between $146,300.00 and $146,300.00 per year, depending on experience, location, and employer.

What is a customer success operations manager?

A Customer Success Operations Manager is responsible for optimizing and supporting the processes, tools, and data used by customer success teams. Their main goal is to ensure that customer success managers can effectively help clients achieve their desired outcomes and drive customer retention. They analyze workflows, implement new systems, and monitor key metrics to improve team performance and the overall customer experience. This role often collaborates closely with sales, product, and support teams to align strategies and streamline operations.

How does a customer success operations manager typically collaborate with customer success and other cross-functional teams?

A Customer Success Operations Manager frequently partners with Customer Success Managers, Sales, Product, and Data teams to streamline processes and improve the customer journey. They serve as a bridge by providing actionable insights through reporting, optimizing workflows, and ensuring consistent communication across teams. This role often leads initiatives such as onboarding improvements, health score tracking, and tool adoption, helping to align customer-facing strategies with broader business objectives. Effective collaboration is key to driving customer satisfaction and operational efficiency.

What are the key skills and qualifications needed to thrive as a customer success operations manager, and why are they important?

A Customer Success Operations Manager needs expertise in data analysis, process optimization, and customer lifecycle management, often supported by a degree in business or a related field. Familiarity with CRM platforms (such as Salesforce), customer success tools (like Gainsight), and reporting systems is typically required. Strong communication, problem-solving, and cross-functional collaboration skills help them drive customer outcomes and support internal teams. These abilities are crucial for streamlining operations, enhancing customer satisfaction, and enabling scalable growth.

What is the difference between Customer Success Operations Manager vs Customer Success Specialist?

AspectCustomer Success Operations ManagerCustomer Success Specialist
CredentialsTypically requires experience in customer success, operations, or related fields; certifications like CSPO or CRM tools helpfulOften entry-level; customer success or communication certifications beneficial
Work EnvironmentFocuses on process optimization, data analysis, and cross-department collaborationEngages directly with customers, providing support and onboarding
Employer & Industry UsageUsed in SaaS, tech, and service industries to streamline customer success functionsCommon across various industries for customer support roles

The Customer Success Operations Manager primarily focuses on optimizing processes, managing data, and supporting the customer success team, while the Customer Success Specialist directly interacts with customers to ensure satisfaction. Both roles are essential but differ in scope and responsibilities.

What are the most commonly searched types of Customer Success Operations jobs in Massachusetts?

The most popular types of Customer Success Operations jobs in Massachusetts are:

What are popular job titles related to Customer Success Operations Manager jobs in Massachusetts?

For Customer Success Operations Manager jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Customer Success Operations Manager jobs in Massachusetts look for?

The top searched job categories for Customer Success Operations Manager jobs in Massachusetts are:

What cities in Massachusetts are hiring for Customer Success Operations Manager jobs?

Cities in Massachusetts with the most Customer Success Operations Manager job openings:

Customer Success Operations Manager jobs near you
Infographic showing various Customer Success Operations Manager job openings in Massachusetts as of August 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $135,071 per year, or $64.9 per hour.

Customer Success Operations Manager, Customer Digital Products

The businesses of Merck KGaA, Darmstadt, Germany

Burlington, MA

$87K - $131K/yr

Full-time

Medical, Retirement, PTO

Posted 3 days ago

New

Job description

Work Your Magic with us!Start your next chapter and join MilliporeSigma.

Ready to explore, break barriers, and discover more? We know you've got big plans - so do we! Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US.


Your Role:

Help customers realize more value from the digital products shaping the future of Process Solutions. As Customer Success Operations Manager within the Customer Digital Products (CDP) organization, you will partner with senior customer success and commercial colleagues to strengthen customer engagement, support growth, and turn customer insight into measurable business impact. You will:

  • Support go-to-market and commercial activities, including pipeline tracking, customer outreach preparation, and follow-up coordination.
  • Help grow and retain the CDP customer base through direct and indirect customer engagement.
  • Capture the Voice of Customer, value narratives, success rates, and Voice of Sales insights to enable evidence-based selling.
  • Explore data to identify compelling stories, expand impact measurement, and own customer success dashboards.
  • Improve and document operational workflows for commercial teams and the wider CDP organization.
  • Lead customer success and value-realization projects assigned by CDP leadership.
  • Coordinate internal communications and support external communications when needed.

Who You Are

Minimum Qualifications:

  • Bachelor's degree in business management, marketing, engineering, biotechnology, or a related discipline.
  • 3+ years of experience in a B2B environment, ideally spanning customer success, sales, product or business management, strategic planning, or commercial execution in a digital space.

Preferred Qualifications:

  • Experience with opportunity tracking and CRM/SFDC.
  • Strong communication, business acumen, organization, influencing, and project leadership skills.
  • Comfort working with data, analytics tools, and cross-functional teams in a multicultural, matrix organization.
  • A growth mindset and the ability to turn insight into action.
  • Experience with digital-service business and go-to-market models is an advantage.

Pay Range for this position: $87,800 - $131,600

The offer range represents the anticipated low and high end of the base pay compensation for this position. The actual compensation offered will be determined by factors such as location, level of experience, education, skills, and other job-related factors. Position may be eligible for sales or performance-based bonuses. Benefits offered by the Company include health insurance, paid time off (PTO), retirement contributions, and other perquisites. For more information click here.


What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!

Apply now and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity!

Employment Type: FULL_TIME

Apply