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Customer Success Operations Manager Jobs in Massachusetts

Veracode

Customer Success Manager

Burlington, MA · On-site

The Customer Success Manager (CSM) is responsible for building and maintaining strong relationships ... Operations and Product Management teams at Veracode to ensure our services are delivered ...

QBS LLC

Customer Success Manager

Foxboro, MA · On-site

$70 - $80/hr

Experience in customer success, account management, education, school operations, training coordination, or a related field preferred. * Background working in K‑12 education, special education ...

New

LNS Research

Customer Success Manager

Cambridge, MA · Remote

We are seeking an Customer Success Manager to join our Salesdepartment. We offer a 100% remote work ... Strong understanding of manufacturing and/or supply chain operations. * Outstanding critical ...

OneScreen.AI, Inc

Customer Success Manager

Boston, MA · On-site

$95 - $135/hr

Partner with internal operations and measurement teams to keep campaign delivery on track, stepping ... customer success. * Strong project management skills with a proven ability to handle multiple ...

LNS Research

Customer Success Manager

Cambridge, MA · On-site

$65K - $75K/yr

We are seeking an Customer Success Manager to join our Salesdepartment. We offer a 100% remote work ... Strong understanding of manufacturing and/or supply chain operations. * Outstanding critical ...

OneScreen

Customer Success Manager

Boston, MA · On-site

$80K - $110K/yr

Partner with internal operations and measurement teams to keep campaign delivery on track, stepping ... customer success. * Strong project management skills with a proven ability to handle multiple ...

InvoiceCloud

Customer Success Manager

Boston, MA · On-site

Job Details The Customer Success Manager builds strong, strategic partnerships with a defined group ... Understands each client's business model, goals, adoption trends, and operational workflows to ...

Black Kite

Customer Success Manager

Boston, MA · On-site

$90 - $110/hr

ABOUT THE ROLE Black Kite is seeking a dynamic Customer Success professional responsible for managing accounts by allocating appropriate time to high-priority goals, requirements, and expansion ...

Wolters Kluwer

Customer Success Manager

Boston, MA · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Wolters Kluwer

Customer Success Manager

Boston, MA · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Wolters Kluwer

Customer Success Manager

Boston, MA · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Wolters Kluwer

Customer Success Manager

Waltham, MA · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Wolters Kluwer

Customer Success Manager

Waltham, MA · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Mass Digital Health

Customer Success Manager

Waltham, MA · On-site

$90 - $157/hr

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

CDK Global, Inc.

Customer Success Manager

Boston, MA · On-site

$70K - $80K/yr

The customer success manager will also be responsible for identifying and nurturing additional ... In-depth knowledge of variable dealership operations or in training dealer staff on software ...

Wolters Kluwer

Customer Success Manager

Waltham, MA · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Black Kite

Customer Success Manager

Boston, MA · On-site

$90K - $110K/yr

THE OPPORTUNITY Black Kite is seeking a dynamic Customer Success professional responsible for managing accounts by allocating appropriate time to high-priority goals, requirements, and expansion ...

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Showing results 21-40

All JobsCustomer Success Operations JobsCustomer Success Operations Manager JobsCustomer Success Operations Manager Jobs in Massachusetts

Customer Success Operations Manager information

See Massachusetts salary details

$48.6K

$135.1K

$148K

How much do customer success operations manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for customer success operations manager in Massachusetts is $135,071.00, according to ZipRecruiter salary data. Most workers in this role earn between $146,300.00 and $146,300.00 per year, depending on experience, location, and employer.

What is a customer success operations manager?

A Customer Success Operations Manager is responsible for optimizing and supporting the processes, tools, and data used by customer success teams. Their main goal is to ensure that customer success managers can effectively help clients achieve their desired outcomes and drive customer retention. They analyze workflows, implement new systems, and monitor key metrics to improve team performance and the overall customer experience. This role often collaborates closely with sales, product, and support teams to align strategies and streamline operations.

How does a customer success operations manager typically collaborate with customer success and other cross-functional teams?

A Customer Success Operations Manager frequently partners with Customer Success Managers, Sales, Product, and Data teams to streamline processes and improve the customer journey. They serve as a bridge by providing actionable insights through reporting, optimizing workflows, and ensuring consistent communication across teams. This role often leads initiatives such as onboarding improvements, health score tracking, and tool adoption, helping to align customer-facing strategies with broader business objectives. Effective collaboration is key to driving customer satisfaction and operational efficiency.

What are the key skills and qualifications needed to thrive as a customer success operations manager, and why are they important?

A Customer Success Operations Manager needs expertise in data analysis, process optimization, and customer lifecycle management, often supported by a degree in business or a related field. Familiarity with CRM platforms (such as Salesforce), customer success tools (like Gainsight), and reporting systems is typically required. Strong communication, problem-solving, and cross-functional collaboration skills help them drive customer outcomes and support internal teams. These abilities are crucial for streamlining operations, enhancing customer satisfaction, and enabling scalable growth.

What is the difference between Customer Success Operations Manager vs Customer Success Specialist?

AspectCustomer Success Operations ManagerCustomer Success Specialist
CredentialsTypically requires experience in customer success, operations, or related fields; certifications like CSPO or CRM tools helpfulOften entry-level; customer success or communication certifications beneficial
Work EnvironmentFocuses on process optimization, data analysis, and cross-department collaborationEngages directly with customers, providing support and onboarding
Employer & Industry UsageUsed in SaaS, tech, and service industries to streamline customer success functionsCommon across various industries for customer support roles

The Customer Success Operations Manager primarily focuses on optimizing processes, managing data, and supporting the customer success team, while the Customer Success Specialist directly interacts with customers to ensure satisfaction. Both roles are essential but differ in scope and responsibilities.

What are popular job titles related to Customer Success Operations Manager jobs in Massachusetts?

For Customer Success Operations Manager jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Customer Success Operations Manager jobs in Massachusetts look for?

The top searched job categories for Customer Success Operations Manager jobs in Massachusetts are:

What cities in Massachusetts are hiring for Customer Success Operations Manager jobs?

Cities in Massachusetts with the most Customer Success Operations Manager job openings:

Customer Success Operations Manager jobs near you
Infographic showing various Customer Success Operations Manager job openings in Massachusetts as of August 2026, with employment types broken down into 77% Full Time, 20% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $135,071 per year, or $64.9 per hour.

Customer Success Manager

Veracode

Burlington, MA • On-site

Full-time

Re-posted 26 days ago

Job description

Veracode is seeking a talented, results-oriented, energetic, and highly-motivated individual to join our Customer Success Team. The Customer Success Manager (CSM) is responsible for building and maintaining strong relationships within assigned accounts ensuring high levels of customer satisfaction and recognition of ROI, leading to strong renewals and solution growth opportunities. The CSM works closely with our customers alongside Sales, Support, Account Management, Security Consultants, and other Operations and Product Management teams at Veracode to ensure our services are delivered successfully. The CSM reports to the Manager of Customer Success within the Services Organization.

Responsibilities:

·         Build and maintain strong relationships within assigned accounts.

·         Promote customer satisfaction and loyalty by demonstrating an understanding of their critical business issues and needs while delivering products and services that help them meet their business objectives.

·         Educate customers on the use and benefits of the Veracode solutions.

·         Work closely with Veracode Support and other Services teams to ensure a consistently positive customer experiences by providing oversight and management for issues and initiatives.

·         Work with management team to ensure critical issues are well-documented and properly escalated in an expeditious manner for resolution.

·         Serve as customer advocate while capturing customer's feedback and reporting requests to Product Management and Engineering.

·         Prepare, schedule, and conduct quarterly account reviews; maintain accurate record of discussions and action items.

·         Provide monthly account reporting to management and internal stakeholders.

·         Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth.

·         Develop and share best practices with team members to enhance the quality, effectiveness, and efficiency of our overall support of customers.

·         Collaborate with Sales team on account strategy, and identify opportunities for selling products and services within accounts.

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