Customer Success Operations Manager Jobs in Springfield, MA

Corefy is a Ukrainian PayTech IT company founded in 2016. Our SaaS platform, proudly made in Ukraine, serves as a technological hub for orchestrating online payments. Collaborating with renowned payment providers like Stripe, Google Pay, Apple Pay, MasterCard, Visa, AWS, and more, we've implemented over 500 different payment methods and cater to clients worldwide. With a team exceeding 100 experts, we are dedicated to crafting high-load Ukrainian Fintech products. It's challenging, motivating, and full of drive. We aspire to implement cutting-edge technologies and set trends in our industry. Our goal is to become the number one payment orchestration platform in the global market. We are looking for a Customer Success Manager who is ready to build strong partnerships with our B2B clients, immerse themselves in FinTech, and help ensure that each client truly feels the value of our platform. If you're about ownership, communication, and impact welcome aboard!

Who we're looking for:

• Trusted partner with 2+ years of experience in Customer Success, Support, Account or Project Management.
• FinTech enthusiast with 1+ year of experience in the industry and genuine interest in how it works.
• Confident communicator who has worked with B2B clients and knows how to build strong, lasting relationships.
• Calm decision-maker who stays focused and effective under pressure.
• Tech-comfortable professional who understands API documentation and can guide clients through it.
• Responsible team player who takes ownership instead of shifting blame.
• Proactive problem-solver who anticipates client needs and offers solutions before issues arise.

Bonus points if you:

• Speak German, French, or Spanish (Upper-Intermediate+).
• Have experience working with APAC clients or in High-Risk segments.
• Are curious about tech and enjoy digging into product features.

What you'll do:

• Build long-term relationships with your clients, not just reply to tickets.
• Stay on top of their experience: gather feedback, uncover issues, track satisfaction.
• Prioritise, sort and process their requests from ideas to action.
• Collaborate with integration, product, and dev teams to deliver value fast.
• Keep clients informed, calm, and confident in our support.
• Spot upsell/cross-sell opportunities and grow accounts.
• Reduce churn and help ensure retention and renewals.
• Help us make our platform even better based on what you hear from the field.

Your goals as CSM at Corefy:

• Build strong, trusting relationships with clients.
• Ensure successful onboarding and continued product usage.
• Help clients solve problems before they become blockers.
• Be the voice of the customer inside the company.

Our hiring process: HR Interview ? Call with the Hiring Manager ? Interview with Head of Department ? Offer

What we offer:

• Salary in foreign currency + tax compensation.
• Clear growth paths & Corefy Academy for FinTech expertise.
• External education reimbursement we want you to level up.
• Open-door policy with the C-level your ideas will be heard.

Culture that Energises:

• Your work matters and makes impact.
• You'll co-create better customer journeys, not just follow scripts.
• Fun & meaningful team events we love to celebrate and learn together.

Work Environment that Works for You:

• Choose what suits you best: work remotely or from our cozy office in Kyiv.
• Flexible 8-hour schedule, 20 vacation days + 10 paid sick days.
• Mental wellness matters we cover sessions with the psychologist of your choice
• Enjoy breakfast days at the office and everything you need for productive work a generator, uninterrupted internet, and full tech freedom: choose between a MacBook or a Linux-based laptop.

Ready to shape the future of payments with us? Send your CV we can't wait to meet you!