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Customer Success Operations Manager Jobs in Springfield, MA

Aston Carter

Customer Success Coordinator

Hartford, CT · On-site

$22.75/hr

Customer Success Coordinator No Call Center Experience Required | Paid Training | Career Growth ... Manage multiple priorities in a fast-paced environment What We're Looking For Qualifications * High ...

Home Depot

Operations Manager

Westfield, MA · On-site

The DC Operations Manager is responsible for the success of assigned functions within a complex ... Customer Service Associates, General Office Associates). The DC Operations Manager works with the ...

Victor Sierra Aviation

Operations Manager

Palmer, MA · On-site

$110 - $140/hr

Use historical data, customer demand, and future projections to align the Value Stream, including ... Demonstrated success in building and leading high-performing teams, managing shifting priorities ...

Amazon

Operations Manager

Windsor, CT · On-site

We are looking for motivated, customer-focused individuals who want to join our team as an ... To achieve this, managers are expected to provide their team with the tools needed for success ...

CVS Health

Operations Manager

Ware, MA

$20 - $34/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

Viant

Operations Manager

Chicopee, MA · On-site

$100 - $135K/hr

The Operations Manager is responsible for overseeing all production related activities and ... Ability to interface with customers, problem solve and drive solutions to meet customer ...

Green Thumb

Operations Manager

Holyoke, MA · On-site

$100K - $140K/yr

A strong leader knows that success is always a joint effort, and the Operations Manager will also excel at working with leadership from GTI Headquarters to help make sure GTI is smoking the ...

Green Thumb

Operations Manager

Holyoke, MA · On-site

$100K - $140K/yr

A strong leader knows that success is always a joint effort, and the Operations Manager will also excel at working with leadership from GTI Headquarters to help make sure GTI is smoking the ...

medplast

Operations Manager

Chicopee, MA

$100 - $135K/hr

The Operations Manager is responsible for overseeing all production related activities and ... Ability to interface with customers, problem solve and drive solutions to meet customer ...

Raising Cane's

Operations Manager

Hartford, CT · On-site

$25.75 - $26.75/hr

Each Crewmember is important to our rapid growth and enduring success. Now is your chance to join ... Provides exemplary customer service * Utilizes reward and recognition program for the Crewmembers ...

Raising Cane's

Operations Manager

Hartford, CT

$25.75 - $26.75/hr

Each Crewmember is important to our rapid growth and enduring success. Now is your chance to join ... Provides exemplary customer service * Utilizes reward and recognition program for the Crewmembers ...

medplast

Operations Manager

Chicopee, MA · On-site

$100 - $135K/hr

The Operations Manager is responsible for overseeing all production related activities and ... Ability to interface with customers, problem solve and drive solutions to meet customer ...

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Customer Success Operations Manager information

See Springfield, MA salary details

$44.3K

$123.2K

$135K

How much do customer success operations manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for customer success operations manager in Springfield, MA is $123,245.00, according to ZipRecruiter salary data. Most workers in this role earn between $133,500.00 and $133,500.00 per year, depending on experience, location, and employer.

What is a customer success operations manager?

A Customer Success Operations Manager is responsible for optimizing and supporting the processes, tools, and data used by customer success teams. Their main goal is to ensure that customer success managers can effectively help clients achieve their desired outcomes and drive customer retention. They analyze workflows, implement new systems, and monitor key metrics to improve team performance and the overall customer experience. This role often collaborates closely with sales, product, and support teams to align strategies and streamline operations.

How does a customer success operations manager typically collaborate with customer success and other cross-functional teams?

A Customer Success Operations Manager frequently partners with Customer Success Managers, Sales, Product, and Data teams to streamline processes and improve the customer journey. They serve as a bridge by providing actionable insights through reporting, optimizing workflows, and ensuring consistent communication across teams. This role often leads initiatives such as onboarding improvements, health score tracking, and tool adoption, helping to align customer-facing strategies with broader business objectives. Effective collaboration is key to driving customer satisfaction and operational efficiency.

What are the key skills and qualifications needed to thrive as a customer success operations manager, and why are they important?

A Customer Success Operations Manager needs expertise in data analysis, process optimization, and customer lifecycle management, often supported by a degree in business or a related field. Familiarity with CRM platforms (such as Salesforce), customer success tools (like Gainsight), and reporting systems is typically required. Strong communication, problem-solving, and cross-functional collaboration skills help them drive customer outcomes and support internal teams. These abilities are crucial for streamlining operations, enhancing customer satisfaction, and enabling scalable growth.

What is the difference between Customer Success Operations Manager vs Customer Success Specialist?

AspectCustomer Success Operations ManagerCustomer Success Specialist
CredentialsTypically requires experience in customer success, operations, or related fields; certifications like CSPO or CRM tools helpfulOften entry-level; customer success or communication certifications beneficial
Work EnvironmentFocuses on process optimization, data analysis, and cross-department collaborationEngages directly with customers, providing support and onboarding
Employer & Industry UsageUsed in SaaS, tech, and service industries to streamline customer success functionsCommon across various industries for customer support roles

The Customer Success Operations Manager primarily focuses on optimizing processes, managing data, and supporting the customer success team, while the Customer Success Specialist directly interacts with customers to ensure satisfaction. Both roles are essential but differ in scope and responsibilities.

What are popular job titles related to Customer Success Operations Manager jobs in Springfield, MA?

For Customer Success Operations Manager jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Customer Success Operations Manager jobs in Springfield, MA look for?

The top searched job categories for Customer Success Operations Manager jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Customer Success Operations Manager jobs?

Cities near Springfield, MA with the most Customer Success Operations Manager job openings:

Customer Success Operations Manager jobs near you
Infographic showing various Customer Success Operations Manager job openings in Springfield, MA as of August 2026, with employment types broken down into 79% Full Time, 19% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $123,245 per year, or $59.3 per hour.

Signature Customer Success Account Manager - Danbury, CT

United Parcel Service (UPS)

Hartford, CT • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday

New

UPS rating

7.3

Company rating: 7.3 out of 10

Based on 2,357 frontline employees who took The Breakroom Quiz

23rd of 64 rated delivery companies

Job description

Before you apply to a job, select your language preference from the options available at the top right of this page.

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

This position will support a territory including Danbury, CT

Summary

The Signature Customer Success Account Manager will manage a high volume of smaller customers. The SCSAM will focus on driving customer satisfaction and retention at scale, leveraging dashboards and reporting to support clients effectively. The SCSAM will excel in managing multiple customers efficiently, providing value-driven guidance, and ensuring consistent engagement. The SCSAM will drive customer loyalty and growth by identifying patterns, addressing common challenges, and enabling customers to maximize their success with our solutions and products.

Key Responsibilities

Issue Management

  • Serve as the primary point of contact and advocate for assigned accounts.

  • Handle routine customer inquiries with standardized solutions while escalating complex issues as needed.

  • Coordinate with sales, support teams, and UPS operations to deliver supply chain solutions.

Value Creation / Proposals

  • Proactively engage existing customers to enhance value and prevent churn.

  • Conduct periodic, mostly virtual customer check-ins and performance reviews to assess satisfaction and identify improvement areas.

  • Identify low-touch upsell opportunities and guide customers to resources for additional value.

  • Develop strategies for upselling / cross-selling opportunities to drive account growth.

  • Drive product adoption and educate customers on products and services.

Territory Management

  • Manage a large portfolio of lower-tier accounts with a focus on efficiency and scalability.

  • Monitor customer health metrics to measure satisfaction and prevent churn.

Feedback Collection

  • Update UPS DRIVE with retention data, planning next steps for churn prevention / growth.

Qualifications

  • 0-4 years in customer success, support, or related customer-facing roles.

  • SMB account management experience.

  • Ability to manage multiple customer engagements through strong organizational skills.

  • Data-driven mindset.

  • Excellent written communication skills.

  • Must be located within the territory or willing to relocate themselves. There is no relocation support available for this position.

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Pay Range:

The salary range for this position is $64.680,00/year to $113.220,00/year. Actual compensation is based on various factors such as location, job-related knowledge, skills, education/training, and work experience. This position is eligible for our sales incentive plan and offers the annual management incentive plan, subject to applicable eligibility requirements. Incentives are not guaranteed and are dependent upon individual and/or company performance. Our company offers the following benefits for this position, subject to applicable eligibility requirements. Medical/prescription drug coverage, Dental & Vision Benefits, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, Educational Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick/Family and Medical Leave time as required by law, Discounted Employee Stock Purchase Program.

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