Customer Success Operations Manager Jobs in Springfield, MA

Overview

Now Hiring Warehouse Operations Manager!

Location: Agawam, MA

Pay Rate: $85,000 - $95,0000

Schedule: Monday–Friday, 7:00 AM – 4:30 PM

CG Family Foods is seeking an experienced Warehouse Operations Manager to oversee warehouse operations across two facilities. This is a high-impact leadership opportunity for someone who enjoys building efficient operations, developing strong teams, and creating processes that support long-term growth.

You'll play a key role in ensuring inventory accuracy, improving operational performance, maintaining food safety and quality standards, and leading continuous improvement initiatives across our warehouse network.

If you're a hands-on leader who enjoys solving problems, making data-driven decisions, and building high-performing teams, we'd love to hear from you.

At CG Family Foods, our purpose is simple: Creating Food People Love.

As a third-generation, family-owned food manufacturer, we produce elevated savory baked meals enjoyed by families across the country. We believe our people are our greatest asset and are committed to creating an environment where employees are respected, supported, and empowered to succeed.

• Value each other and the work we do

• Adapt with a positive, can-do attitude

• Be dependable and accountable

• Work together to achieve success

• Competitive salary

• Medical insurance

• Dental insurance available

• Company-paid life insurance

• Supplemental insurance options

• 401(k) with company match (up to 4%)

• Two weeks of PTO

• Nine paid holidays

• Quarterly performance incentive program

• Oversee daily warehouse operations across two facilities, including receiving, storage, shipping, inventory, and order fulfillment.

• Ensure inventory accuracy through cycle counts, audits, FIFO practices, lot control, and warehouse best practices.

• Maintain clean, organized, and audit-ready warehouse environments.

• Monitor productivity, labor utilization, service levels, and operational performance.

• Ensure compliance with SQF, FSMA, OSHA, and company safety standards.

• Recruit, coach, mentor, and develop warehouse employees and supervisors.

• Set clear expectations while promoting accountability, safety, and operational excellence.

• Conduct performance reviews, coaching conversations, and employee development planning.

• Foster a culture focused on teamwork, ownership, and continuous improvement.

• Identify opportunities to improve warehouse processes, efficiency, productivity, and inventory accuracy.

• Lead Lean initiatives including 5S, Kaizen, Standard Work, and root cause analysis.

• Proactively identify operational risks and implement effective solutions before they impact the business.

• Ensure operational projects, corrective actions, and improvement initiatives are completed successfully.

• Collaborate with Procurement, Production, Quality, Customer Service, Finance, Human Resources, and Supply Chain leadership.

• Communicate warehouse performance, operational challenges, and improvement opportunities.

• Present recommendations that support business goals and drive operational success.

• 6+ years of warehouse, distribution, logistics, or supply chain leadership experience.

• 3+ years managing warehouse teams in a fast-paced manufacturing or distribution environment.

• Experience overseeing multiple warehouse locations is preferred.

• Strong knowledge of:

  • Inventory control

  • Warehouse Management Systems (WMS)

  • ERP systems

  • Cycle counting and audits

  • FIFO and lot control

  • Warehouse workflow optimization

• Demonstrated success leading teams, improving operations, and delivering measurable results.

• Strong leadership, communication, problem-solving, and organizational skills.

• Experience with Lean Manufacturing, Six Sigma, Kaizen, 5S, or other continuous improvement methodologies is preferred.

• Food manufacturing, food distribution, consumer packaged goods (CPG), or another regulated industry is highly preferred.

• Proficiency with Microsoft Excel, Outlook, and Microsoft Office.

• Ability to lift and move up to 75 pounds as needed.

• Join a growing, family-owned organization where your leadership has a direct impact.

• Help shape warehouse strategy and operational excellence.

• Lead meaningful process improvements that drive business success.

• Work alongside a collaborative leadership team committed to continuous improvement.

• Build a long-term career with a company that values accountability, innovation, and its people.

If you're ready to lead warehouse operations, build high-performing teams, and make a lasting impact, we'd love to hear from you. Apply today!