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Customer Success Operations Manager Jobs in Mashpee, MA

Amazon

Operations Manager

Middleborough, MA · On-site

We are looking for motivated, customer-focused individuals who want to join our team as an ... To achieve this, managers are expected to provide their team with the tools needed for success ...

Amazon

Operations Manager

Middleborough, MA · On-site

We are looking for motivated, customer-focused individuals who want to join our team as an ... To achieve this, managers are expected to provide their team with the tools needed for success ...

Amazon

Operations Manager

Middleborough, MA

We are looking for motivated, customer-focused individuals who want to join our team as an ... To achieve this, managers are expected to provide their team with the tools needed for success ...

Amazon

Operations Manager

Middleborough, MA · On-site

We are looking for motivated, customer-focused individuals who want to join our team as an ... To achieve this, managers are expected to provide their team with the tools needed for success ...

CVS Health

Operations Manager

Fairhaven, MA · On-site

$19 - $29/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

East Falmouth, MA

$20 - $34/hr

  • Dental

  • Vision

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Falmouth, MA

$20 - $34/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Hyannis, MA · On-site

$20 - $34/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

Amazon

Operations Manager

Middleborough, MA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are looking for motivated, customer-focused individuals who want to join our team as an ... To achieve this, managers are expected to provide their team with the tools needed for success ...

Amazon

Operations Manager

Middleborough, MA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are looking for motivated, customer-focused individuals who want to join our team as an ... To achieve this, managers are expected to provide their team with the tools needed for success ...

gulfeagle

Operations Manager

Harwich, MA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Operations Manager Summary: Gulfeagle Supply is searching for an inspired leader that is prepared ... Ensures that all customer complaints and problems are handled promptly. This includes all delivery ...

gulfeagle

Operations Manager

Harwich, MA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Operations Manager Summary: Gulfeagle Supply is searching for an inspired leader that is prepared ... Ensures that all customer complaints and problems are handled promptly. This includes all delivery ...

Gulfeagle Supply

Operations Manager

Harwich, MA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We take pride in delivering the highest quality and best value to our customers and we would be ... In this role, the Operations Manager will support the Branch Manager in leading, managing, and ...

GULFEAGLE SUPPLY

Operations Manager

Harwich, MA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We take pride in delivering the highest quality and best value to our customers and we would be ... In this role, the Operations Manager will support the Branch Manager in leading, managing, and ...

GULFEAGLE SUPPLY

Operations Manager

Harwich, MA

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We take pride in delivering the highest quality and best value to our customers and we would be ... In this role, the Operations Manager will support the Branch Manager in leading, managing, and ...

West Marine

Operations Manager

Falmouth, MA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Each customer interaction is an opportunity to exceed expectations and foster loyalty. West Marine ... Oversee operations in Hub locations as required. Duties/Responsibilities * Ensure inventory ...

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Showing results 1-20

All JobsCustomer Success Operations JobsCustomer Success Operations Manager JobsCustomer Success Operations Manager Jobs in Mashpee, MA

Customer Success Operations Manager information

See Mashpee, MA salary details

$45.7K

$127K

$139.2K

How much do customer success operations manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for customer success operations manager in Mashpee, MA is $127,048.00, according to ZipRecruiter salary data. Most workers in this role earn between $137,700.00 and $137,700.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Operations Manager vs Customer Success Specialist?

AspectCustomer Success Operations ManagerCustomer Success Specialist
CredentialsTypically requires experience in customer success, operations, or related fields; certifications like CSPO or CRM tools helpfulOften entry-level; customer success or communication certifications beneficial
Work EnvironmentFocuses on process optimization, data analysis, and cross-department collaborationEngages directly with customers, providing support and onboarding
Employer & Industry UsageUsed in SaaS, tech, and service industries to streamline customer success functionsCommon across various industries for customer support roles

The Customer Success Operations Manager primarily focuses on optimizing processes, managing data, and supporting the customer success team, while the Customer Success Specialist directly interacts with customers to ensure satisfaction. Both roles are essential but differ in scope and responsibilities.

What is a customer success operations manager?

A Customer Success Operations Manager is responsible for optimizing and supporting the processes, tools, and data used by customer success teams. Their main goal is to ensure that customer success managers can effectively help clients achieve their desired outcomes and drive customer retention. They analyze workflows, implement new systems, and monitor key metrics to improve team performance and the overall customer experience. This role often collaborates closely with sales, product, and support teams to align strategies and streamline operations.

What are the key skills and qualifications needed to thrive as a customer success operations manager, and why are they important?

A Customer Success Operations Manager needs expertise in data analysis, process optimization, and customer lifecycle management, often supported by a degree in business or a related field. Familiarity with CRM platforms (such as Salesforce), customer success tools (like Gainsight), and reporting systems is typically required. Strong communication, problem-solving, and cross-functional collaboration skills help them drive customer outcomes and support internal teams. These abilities are crucial for streamlining operations, enhancing customer satisfaction, and enabling scalable growth.

How does a customer success operations manager typically collaborate with customer success and other cross-functional teams?

A Customer Success Operations Manager frequently partners with Customer Success Managers, Sales, Product, and Data teams to streamline processes and improve the customer journey. They serve as a bridge by providing actionable insights through reporting, optimizing workflows, and ensuring consistent communication across teams. This role often leads initiatives such as onboarding improvements, health score tracking, and tool adoption, helping to align customer-facing strategies with broader business objectives. Effective collaboration is key to driving customer satisfaction and operational efficiency.

What job categories do people searching Customer Success Operations Manager jobs in Mashpee, MA look for?

The top searched job categories for Customer Success Operations Manager jobs in Mashpee, MA are:

What cities near Mashpee, MA are hiring for Customer Success Operations Manager jobs?

Cities near Mashpee, MA with the most Customer Success Operations Manager job openings:

Customer Success Operations Manager jobs near you
Infographic showing various Customer Success Operations Manager job openings in Mashpee, MA as of June 2026, with employment types broken down into 1% As Needed, 75% Full Time, 18% Part Time, 1% Temporary, and 5% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $127,048 per year, or $61.1 per hour.

Service Operations Manager - Medical Device (Bedford, MA / Plymouth, MN)

Philips

Plymouth, MA • On-site

Full-time

Retirement, PTO

Posted 9 days ago

Philips rating

8.3

Company rating: 8.3 out of 10

Based on 83 frontline employees who took The Breakroom Quiz

36th of 157 rated electronics manufacturers

Job description

Job Title
Service Operations Manager - Medical Device (Bedford, MA / Plymouth, MN)
Job Description
Service Operations Manager - Medical Device (Bedford, MA / Plymouth, MN)
Help build a best-in-class service organization that enables growth, innovation, and customer success. In this strategic leadership role, you will develop scalable service operations, ensure readiness for breakthrough medical technologies, and lead field service and repair teams to deliver exceptional customer experiences. Your leadership will be key to advancing service excellence, operational efficiency, and long-term business success in a highly regulated healthcare environment.
Your role:
  • Lead and execute the end-to-end service strategy for the portfolio, building a scalable service model that supports business growth, customer success, and long-term organizational goals. Own service business performance through KPI management, cost control, productivity improvement, and scalable service offerings.
  • Build, lead, and develop the service organization across field service, technical support, and depot/repair operations. Oversee organizational design, hiring, onboarding, talent development, coaching, and performance management.
  • Establish the service operations infrastructure required for a regulated medical device business, including procedures, quality systems, repair processes, technical documentation, training programs, support tools, and operational metrics. Develop reporting and business review mechanisms to track performance and drive operational excellence.
  • Partner with Philips North America Central Service to align service delivery models, governance, systems, processes, and operational capabilities. Ensure successful integration into the broader Philips service ecosystem while maintaining compliance with quality, regulatory, and safety requirements.
  • Lead cross-functional service readiness for new product introductions and product lifecycle management by collaborating with R&D, Manufacturing, Quality, Regulatory Affairs, Commercial teams, and Supply Chain. Drive continuous improvement through service analytics, customer feedback, and operational insights to enhance reliability, efficiency, support quality, and customer satisfaction.

You're the right fit if:
  • You've successfully led field service, depot/repair operations, technical support, customer support, or service operations teams, and have experience building or transforming service organizations. You know how to establish scalable operating models, processes, training programs, and performance management systems.
  • You're a strong people leader with experience hiring, coaching, developing talent, and building high-performing teams. You have a track record of driving organizational growth and fostering a culture of accountability and continuous improvement.
  • You have substantial experience in service operations leadership and bring strong business acumen to managing operational performance. You use metrics to improve productivity, control costs, enhance quality, and increase customer satisfaction.
  • You're comfortable working in regulated environments, ideally within medical devices, healthcare technology, diagnostic imaging, or life sciences. You understand quality systems, regulatory requirements, and the operational discipline required to support compliant service organizations.
  • You excel at collaborating across complex, matrixed organizations and can effectively influence stakeholders across engineering, manufacturing, quality, regulatory, commercial, and supply chain teams. You have experience partnering with centralized service organizations and aligning priorities across functions.
  • You leverage data, operational metrics, and customer insights to identify trends, solve problems, and drive measurable improvements. You are skilled at establishing service processes, operational KPIs, and customer support infrastructure that enable long-term success.
  • You hold a bachelor's degree in a relevant technical or business discipline and bring at least 7 years of progressive service leadership experience, including 3+ years of people management. You are comfortable supporting new product introductions, service readiness activities, and traveling up to 30-50% to support customers and field operations.
  • You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.

How we work together:
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company's facilities. Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations.
This is an office-based role.
About Philips:
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
  • Learn more about our business.
  • Discover our rich and exciting history.
  • Learn more about our purpose.
  • Learn more about our culture.

Philips Transparency Details:
The pay range for this position in MA is $168,000 - $270,000.
The pay range for this position in MN is $158,000 - $250,000.
The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.
In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.
At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.
Additional Information:
  • US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
  • Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Bedford, MA or Plymouth, MN.

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This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.
Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.

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