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Customer Success Operations Manager Jobs in Springfield, MA

Raising Cane's

Operations Manager

Hartford, CT · On-site

$25.75 - $26.75/hr

Each Crewmember is important to our rapid growth and enduring success. Now is your chance to join ... Provides exemplary customer service * Utilizes reward and recognition program for the Crewmembers ...

Raising Cane's

Operations Manager

Hartford, CT · On-site

$25.75 - $26.75/hr

Each Crewmember is important to our rapid growth and enduring success. Now is your chance to join ... Provides exemplary customer service * Utilizes reward and recognition program for the Crewmembers ...

ServiceMaster

Operations Manager

Hartford, CT · On-site

$75K - $85K/yr

Join Our Team as an Operations Manager in Hartford, CT! We are the nation's largest ServiceMaster ... Ensure customer satisfaction and resolve complaints in collaboration with Customer Service

medplast

Operations Manager

Chicopee, MA · On-site

$100 - $135K/hr

The Operations Manager is responsible for overseeing all production related activities and ... Ability to interface with customers, problem solve and drive solutions to meet customer ...

Raising Cane's

Operations Manager

Hartford, CT

Each Crewmember is important to our rapid growth and enduring success. Now is your chance to join ... Provides exemplary customer service * Utilizes reward and recognition program for the Crewmembers ...

Raymour & Flanigan

Operations Manager

Manchester, CT · On-site

... success! Expectations: * Commitment to Raymour and Flanigan's safety policies and procedures ... Interact with customers and contractors as well as overseeing all warehouse operations and creating ...

QXO

Operations Manager

South Hadley, MA · On-site

$59K - $86K/yr

Ensure efficient handling of materials, equipment, and customer orders * Monitor operational ... Track and manage inventory levels to ensure product and equipment availability * Inspect materials ...

QXO

Operations Manager

South Hadley, MA

$59K - $86K/yr

Ensure efficient handling of materials, equipment, and customer orders * Monitor operational ... Track and manage inventory levels to ensure product and equipment availability * Inspect materials ...

Floor & Décor

Operations Manager

West Hartford, CT · On-site

$18/hr

... by managing the store operations. MAJOR RESPONSIBILITIES * Operations * Demonstrated ability to ... Engage customer focus during the pick-up and check-out process * Handle claims and other KCM/MOD ...

Matter Health

Property Success Manager

Springfield, MA · Remote

$75K - $80K/yr

This role is ideal for someone with an account management, customer success, community engagement ... Share feedback from communities to improve operations and resident experience. * Help identify ...

Finalsite

Digital Client Success Manager

Glastonbury, CT · On-site +1

$60K - $85K/yr

Experience with CRM or client success platforms such as Salesforce, Totango, and Zendesk ... Operations Team. Finalsite is committed to the full inclusion of all qualified individuals. As part ...

Amherst College

Dining Operations Manager

Amherst, MA · On-site

$80K - $98K/yr

... success. As dining operations are central to student life, supporting daily meals, social ... Service Standards & Customer Experience * Monitor service flow, customer interactions, and feedback ...

Amazon

Sr. Operations Manager

Charlton, MA

Our Sr. Operations Managers responsible for all budgetary, people development and operations ... Responsible for the overall safety, quality and performance and customer experience of either ...

Amazon

Sr. Operations Manager

Charlton, MA · On-site

Our Sr. Operations Managers responsible for all budgetary, people development and operations ... Responsible for the overall safety, quality and performance and customer experience of either ...

Amazon

Sr. Operations Manager

Charlton, MA

Our Sr. Operations Managers responsible for all budgetary, people development and operations ... Responsible for the overall safety, quality and performance and customer experience of either ...

Amazon

Sr. Operations Manager

Windsor, CT

Our Sr. Operations Managers are responsible for all budgetary, people development and operations ... Responsible for the overall safety, quality and performance and customer experience of either ...

Amazon

Sr. Operations Manager

Windsor, CT

Our Sr. Operations Managers are responsible for all budgetary, people development and operations ... Responsible for the overall safety, quality and performance and customer experience of either ...

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Showing results 21-40

All JobsCustomer Success Operations JobsCustomer Success Operations Manager JobsCustomer Success Operations Manager Jobs in Springfield, MA

Customer Success Operations Manager information

See Springfield, MA salary details

$44.3K

$123.2K

$135K

How much do customer success operations manager jobs pay per year?

As of Jul 25, 2026, the average yearly pay for customer success operations manager in Springfield, MA is $123,245.00, according to ZipRecruiter salary data. Most workers in this role earn between $133,500.00 and $133,500.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Operations Manager vs Customer Success Specialist?

AspectCustomer Success Operations ManagerCustomer Success Specialist
CredentialsTypically requires experience in customer success, operations, or related fields; certifications like CSPO or CRM tools helpfulOften entry-level; customer success or communication certifications beneficial
Work EnvironmentFocuses on process optimization, data analysis, and cross-department collaborationEngages directly with customers, providing support and onboarding
Employer & Industry UsageUsed in SaaS, tech, and service industries to streamline customer success functionsCommon across various industries for customer support roles

The Customer Success Operations Manager primarily focuses on optimizing processes, managing data, and supporting the customer success team, while the Customer Success Specialist directly interacts with customers to ensure satisfaction. Both roles are essential but differ in scope and responsibilities.

What is a Customer Success Operations Manager?

A Customer Success Operations Manager is responsible for optimizing and supporting the processes, tools, and data used by customer success teams. Their main goal is to ensure that customer success managers can effectively help clients achieve their desired outcomes and drive customer retention. They analyze workflows, implement new systems, and monitor key metrics to improve team performance and the overall customer experience. This role often collaborates closely with sales, product, and support teams to align strategies and streamline operations.

What are the key skills and qualifications needed to thrive as a Customer Success Operations Manager, and why are they important?

A Customer Success Operations Manager needs expertise in data analysis, process optimization, and customer lifecycle management, often supported by a degree in business or a related field. Familiarity with CRM platforms (such as Salesforce), customer success tools (like Gainsight), and reporting systems is typically required. Strong communication, problem-solving, and cross-functional collaboration skills help them drive customer outcomes and support internal teams. These abilities are crucial for streamlining operations, enhancing customer satisfaction, and enabling scalable growth.

How does a Customer Success Operations Manager typically collaborate with Customer Success and other cross-functional teams?

A Customer Success Operations Manager frequently partners with Customer Success Managers, Sales, Product, and Data teams to streamline processes and improve the customer journey. They serve as a bridge by providing actionable insights through reporting, optimizing workflows, and ensuring consistent communication across teams. This role often leads initiatives such as onboarding improvements, health score tracking, and tool adoption, helping to align customer-facing strategies with broader business objectives. Effective collaboration is key to driving customer satisfaction and operational efficiency.
What job categories do people searching Customer Success Operations Manager jobs in Springfield, MA look for? The top searched job categories for Customer Success Operations Manager jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Customer Success Operations Manager jobs? Cities near Springfield, MA with the most Customer Success Operations Manager job openings:
Customer Success Operations Manager jobs near you
Infographic showing various Customer Success Operations Manager job openings in Springfield, MA as of July 2026, with employment types broken down into 77% Full Time, 20% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $123,245 per year, or $59.3 per hour.
Operations Manager

Operations Manager

Raising Cane's

Hartford, CT • On-site

$25.75 - $26.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Raising Cane's Chicken Fingers rating

6.9

Company rating: 6.9 out of 10

Based on 1,542 frontline employees who took The Breakroom Quiz

8th of 104 rated fast food restaurants

Job description

Company Description
Initial hiring pay range (based on location, experience, etc.): $25.75-26.75 / hour
At Raising Cane's Chicken Fingers®, we serve only the most craveable chicken finger meals - it's our One Love! Known for our great Crew and cool Culture, we follow a Work Hard. Have Fun. philosophy. Raising Cane's is the fastest-growing chicken concept around and is on track to be a Top 10 Restaurant Brand in the United States. Each Crewmember is important to our rapid growth and enduring success. Now is your chance to join the Team and Raise The Bar!
Benefits offered for all Full-time Restaurant Managers:
  • Medical, Dental, Vision & Pharmacy Benefits
  • Dependent Care & Healthcare Flexible Spending Accounts
  • Company-provided Life and Disability insurance
  • Hospital Indemnity, Accident and Critical Illness
  • 401(k) With Employer Match (age 21 & older)
  • Access to financial advisors for budget and retirement planning
  • One Pass Gym Membership Program
  • Tuition Reimbursement
  • Crewmember Assistance Program
  • Pet Insurance

Perks & Rewards for Restaurant Managers:
  • Weekly Pay!*
  • Competitive pay + monthly bonus
  • Paid Time Off & Sick time
  • 8 paid Holidays a year**
  • Early closure for company events
  • Casual Work Attire
  • Perkspot Employee Discount Programs
    • *Raising Cane's pays weekly, except in some states (e.g., California) where the company pays bi-weekly.
    • **Some locations may vary

Job Description
Your Role at Raising Cane's:
The Operations Manager (OM) is responsible for supporting the Restaurant Leader in leading operational excellence of the Restaurant and upholding Raising Cane's standards and culture in all areas of Restaurant operations.
Your Impact and Responsibilities:
  • Purpose of the position:
    • Executes Restaurant operations functions
    • Acts as manager on duty and opens and closes the Restaurant
    • Manages cash handling and ensures accountability
  • General to the role:
    • Enforces Raising Cane's policies and standards
    • Executes shift management meeting Raising Cane's operations and safety standards
    • Uses required tools, forms and logs to support shift execution, document results and take corrective action when needed
    • Deploys Crewmembers during a shift
    • Provides exemplary customer service
    • Utilizes reward and recognition program for the Crewmembers in the Restaurant
    • Authorizes employee functions requiring manager approval (e.g. discounts, promotions, timeclock overrides, etc.)
    • Ensures cleanliness of the Restaurant and ensures the facility is in good working order
    • Completes other duties as assigned

Essential Functions:
The following requirements describe what is needed to successfully perform the role. Reasonable accommodation may be provided to support individuals with disabilities:
  • Lift and carry up to 50 lbs., bend, kneel, twist, and reach overhead or below the waist
  • Navigate stairs, move quickly, and stay on your feed throughout the shift
  • Take orders accurately, process payments efficiently, and communicate clearly
  • Work safely around hot cooking equipment, cleaning supplies, and common ingredients like oil and flour
  • Maintain a clean, safe Restaurant while following all food safety and company procedures
  • Occasionally drive on behalf of the Company for work-related purposes (e.g., picking up product for the Restaurant) when required by business needs (e.g., when a salaried leader is on a leave of absence or there is a role vacancy)

Qualifications
Required Qualifications:
  • Must be 18 years of age or older
  • High school diploma or equivalent required
  • 3+ years of Restaurant or retail management experience
  • Possess a valid, state-issued driver's license
  • Must complete all required Raising Cane's company training programs
  • Able to work a variety of shifts including days, evenings and weekends and travel as needed for work-related functions and training
  • Detail-oriented, organized and able to manage multiple priorities that may be constantly changing
  • Self-driven, flexible, and energetic with strong analytical, written and verbal communication skills
  • Able to recognize and analyze problems, set goals, create and convert plans into action to solve problems
  • Proficient in a variety of technology systems including Microsoft Office (Excel, Word and Outlook) and ability to learn and adapt to new systems quickly

Preferred Qualifications:
  • New Restaurant opening experience

Additional Information
All your information will be kept confidential according to EEO guidelines.
Terms of Use
Privacy Policy
Candidate Privacy Notice
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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