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Customer Success Operations Manager Jobs in Springfield, MA

ServiceMaster

Operations Manager

Hartford, CT · On-site

$75K - $85K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Join Our Team as an Operations Manager in Hartford, CT! We are the nation's largest ServiceMaster ... Ensure customer satisfaction and resolve complaints in collaboration with Customer Service

Raising Cane's

Operations Manager

Hartford, CT

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Each Crewmember is important to our rapid growth and enduring success. Now is your chance to join ... Provides exemplary customer service * Utilizes reward and recognition program for the Crewmembers ...

medplast

Operations Manager

Chicopee, MA · On-site

$100 - $135K/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Operations Manager is responsible for overseeing all production related activities and ... Ability to interface with customers, problem solve and drive solutions to meet customer ...

Raymour & Flanigan

Operations Manager

Manchester, CT · On-site

... success! Expectations: * Commitment to Raymour and Flanigan's safety policies and procedures ... Interact with customers and contractors as well as overseeing all warehouse operations and creating ...

Thekey

Client Success Manager

Glastonbury, CT

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... operations, transformation, and customer experience. This includes guidance from our Scientific ... The Role The Client Success Manager oversees a group of clients with varying needs and hours. This ...

KnitWell Group

Operations Manager

South Windsor, CT · On-site

$20.94 - $26.20/hr

Provide an exceptional and meaningful customer service experience that promotes the product and ... Partner with the Manager to lead the team with ownership as it relates to all areas of operations.

New

Matter Health

Property Success Manager

Springfield, MA · Remote

$75K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This role is ideal for someone with an account management, customer success, community engagement ... Share feedback from communities to improve operations and resident experience. * Help identify ...

Amazon

Sr. Operations Manager

Charlton, MA · On-site

Our Sr. Operations Managers responsible for all budgetary, people development and operations ... Responsible for the overall safety, quality and performance and customer experience of either ...

Amazon

Sr. Operations Manager

Charlton, MA

Our Sr. Operations Managers responsible for all budgetary, people development and operations ... Responsible for the overall safety, quality and performance and customer experience of either ...

Amazon

Sr. Operations Manager

Windsor, CT

Our Sr. Operations Managers are responsible for all budgetary, people development and operations ... Responsible for the overall safety, quality and performance and customer experience of either ...

Amazon

Sr. Operations Manager

Charlton, MA

Our Sr. Operations Managers responsible for all budgetary, people development and operations ... Responsible for the overall safety, quality and performance and customer experience of either ...

Amazon

Sr. Operations Manager

Windsor, CT · On-site

Our Sr. Operations Managers are responsible for all budgetary, people development and operations ... Responsible for the overall safety, quality and performance and customer experience of either ...

Amazon

Sr. Operations Manager

Charlton, MA

Our Sr. Operations Managers responsible for all budgetary, people development and operations ... Responsible for the overall safety, quality and performance and customer experience of either ...

Amazon

Sr. Operations Manager

Charlton, MA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... customers. As a Senior Operations Manager at our Charlton, MA Fulfillment Center, you'll be at the ... site-wide success. • Cultivate ideas - Source and nurture innovative ideas from your team ...

Farm Credit East

IT Operations Manager

Enfield, CT · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... success is built on its ability to leverage technology and staff to provide a high-class customer ... The IT Operations Manager is accountable for the end to end stability, security, and performance of ...

Farm Credit East

IT Operations Manager

Enfield, CT · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... success is built on its ability to leverage technology and staff to provide a high-class customer ... The IT Operations Manager is accountable for the end to end stability, security, and performance of ...

Farm Credit East

IT Operations Manager

Enfield, CT

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... success is built on its ability to leverage technology and staff to provide a high-class customer ... The IT Operations Manager is accountable for the end to end stability, security, and performance of ...

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Showing results 21-40

All JobsCustomer Success Operations JobsCustomer Success Operations Manager JobsCustomer Success Operations Manager Jobs in Springfield, MA

Customer Success Operations Manager information

See Springfield, MA salary details

$44.3K

$123.2K

$135K

How much do customer success operations manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for customer success operations manager in Springfield, MA is $123,245.00, according to ZipRecruiter salary data. Most workers in this role earn between $133,500.00 and $133,500.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Operations Manager vs Customer Success Specialist?

AspectCustomer Success Operations ManagerCustomer Success Specialist
CredentialsTypically requires experience in customer success, operations, or related fields; certifications like CSPO or CRM tools helpfulOften entry-level; customer success or communication certifications beneficial
Work EnvironmentFocuses on process optimization, data analysis, and cross-department collaborationEngages directly with customers, providing support and onboarding
Employer & Industry UsageUsed in SaaS, tech, and service industries to streamline customer success functionsCommon across various industries for customer support roles

The Customer Success Operations Manager primarily focuses on optimizing processes, managing data, and supporting the customer success team, while the Customer Success Specialist directly interacts with customers to ensure satisfaction. Both roles are essential but differ in scope and responsibilities.

What is a customer success operations manager?

A Customer Success Operations Manager is responsible for optimizing and supporting the processes, tools, and data used by customer success teams. Their main goal is to ensure that customer success managers can effectively help clients achieve their desired outcomes and drive customer retention. They analyze workflows, implement new systems, and monitor key metrics to improve team performance and the overall customer experience. This role often collaborates closely with sales, product, and support teams to align strategies and streamline operations.

What are the key skills and qualifications needed to thrive as a customer success operations manager, and why are they important?

A Customer Success Operations Manager needs expertise in data analysis, process optimization, and customer lifecycle management, often supported by a degree in business or a related field. Familiarity with CRM platforms (such as Salesforce), customer success tools (like Gainsight), and reporting systems is typically required. Strong communication, problem-solving, and cross-functional collaboration skills help them drive customer outcomes and support internal teams. These abilities are crucial for streamlining operations, enhancing customer satisfaction, and enabling scalable growth.

How does a customer success operations manager typically collaborate with customer success and other cross-functional teams?

A Customer Success Operations Manager frequently partners with Customer Success Managers, Sales, Product, and Data teams to streamline processes and improve the customer journey. They serve as a bridge by providing actionable insights through reporting, optimizing workflows, and ensuring consistent communication across teams. This role often leads initiatives such as onboarding improvements, health score tracking, and tool adoption, helping to align customer-facing strategies with broader business objectives. Effective collaboration is key to driving customer satisfaction and operational efficiency.

What job categories do people searching Customer Success Operations Manager jobs in Springfield, MA look for?

The top searched job categories for Customer Success Operations Manager jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Customer Success Operations Manager jobs?

Cities near Springfield, MA with the most Customer Success Operations Manager job openings:

Customer Success Operations Manager jobs near you
Infographic showing various Customer Success Operations Manager job openings in Springfield, MA as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $123,245 per year, or $59.3 per hour.

Operations Manager

ServiceMaster

Hartford, CT • On-site

$75K - $85K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 14 days ago

Job description

Join Our Team as an Operations Manager in Hartford, CT!
We are the nation's largest ServiceMaster franchise, and at our Hartford, CT location, we're dedicated to offering our employees top-tier training, career advancement opportunities, and the chance to make a real difference by helping those in need.
Who We Are: ServiceMaster DSI provides disaster restoration services in Hartford, CT, and surrounding areas. As industry leaders, we invest continuously in education, cutting-edge tools, and expert training. We pride ourselves on the exceptional care we provide to both our clients and employees.
What We Offer: At ServiceMaster DSI, we cultivate a community-like work environment where extensive training meets advanced equipment. We believe that happy, engaged employees are key to making our company a great place to work, always ready to help families and businesses recover from fire and water damage.
The Position: We're looking for an Operations Manager to oversee the operational functions of our residential and commercial fire and water cleanup and restoration services. This role involves managing all aspects of operations, financials, and human resources, while also implementing the company's mission and vision.
Ideal Candidate: We're seeking someone who demonstrates strong leadership, attention to detail, and a sense of ownership in managing operations. A positive attitude and a commitment to accountability are essential.
Why You Should Apply:
  • Competitive Salary: $75K - $85K annually depending on experience and expertise
  • Health and Wellness Benefits: Medical, Dental, Vision, Life insurance, and 401K
  • Paid Vacation Time
  • Dynamic Work Environment: We work openly and cross-functionally, building relationships, learning together, and winning as a team.
  • Growth Opportunities: We believe in rewarding hard work and results, with abundant opportunities for learning and advancement.

Requirements:
  • Must have previous experience as a Crew Chief, Project Manager or Operations Manager in the industry
  • Must have previous experience water mitigation, mold remediation, and fire restoration
  • Required current IICRC Certification
  • Strong communication skills
  • Previous experience in branch production, sales, and management
  • Valid Driver's License
  • Ability to lift/move 50+ lbs.
  • Ability to pass a background check and drug screen

Key Responsibilities:
  • Oversee branch production operations, ensuring efficiency and profitability
  • Manage daily operations, scheduling, training, and developing Technicians and Crew Chiefs
  • Ensure customer satisfaction and resolve complaints in collaboration with Customer Service
  • Maintain strong relationships with internal departments, clients, and business partners
  • Assign necessary equipment and ensure safety protocols are followed
  • Collaborate with the Branch Manager to meet budget targets and establish weekly production goals

Ready to Make a Difference? If you're looking for a challenging and fulfilling career, become a part of the ServiceMaster DSI family. We are committed to equal employment opportunities and welcome veterans!
Apply today and take the next step in your career with ServiceMaster DSI!
Compensation: $75,000.00 - $85,000.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining ServiceMaster, you'll be part of a talented network of employees with a shared vision.
Our environment is a diverse community where successful people work together to achieve common goals.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.

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