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Customer Success Operations Manager Jobs (NOW HIRING)

The Richmond Group

Customer Success Manager

Buffalo, NY · On-site

Customer Operations Manager Customer Success Manager | Manufacturing Leadership | Customer Experience The TRG Growth Practice is partnering with a leading manufacturer of engineered building products ...

Repairify

Senior Customer Success Manager

Austin, TX · On-site

... operation. • Partner with Product, Sales, Support, and Marketing to deliver a consistent customer experience. Manage Enterprise Relationships • Serve as the primary relationship owner for ...

Cvent

Director, Customer Success

Tysons, VA · On-site

Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for ... operations, enhance the customer experience, increase team efficiency, and drive measurable ...

Entyre

Customer Success Specialist

Detroit, MI · On-site

We are seeking a detail-oriented and organized Customer Success Specialist to manage the day-to-day administrative operations of our customer success processes. In this role, you will ensure that our ...

Entyre Care

Customer Success Specialist

Detroit, MI · On-site

$65K - $70K/yr

We are seeking a detail-oriented and organized Customer Success Specialist to manage the day-to-day administrative operations of our customer success processes. In this role, you will ensure that our ...

Platform9

Customer Success Manager

Washington, DC · On-site

Customer Success Manager Platform9 is the leader in simplifying enterprise Private Clouds ... Founded by a team of VMware cloud pioneers, we are dedicated to transforming IT operations. Our ...

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Ralliant

Customer Success Manager

Plainville, CT · On-site

Head of Sales Operations & Marketing The North America Customer Success Manager leads the regional customer success organization, including Customer Success Specialists responsible for day-to-day ...

Bitdefender

Customer Success Manager

Washington, DC · On-site

Customer Success Manager Bitdefender is a cybersecurity leader delivering best-in-class threat ... Through proactive engagement, operational alignment, and customer advocacy, the role helps drive ...

Themis PLLC

Customer Success Manager

This role combines the strategic advisory nature of a consultant with the operational rigor and customer ownership of a high-performing Customer Success Manager. You will serve as a trusted advisor ...

StarTech.com

Customer Success Manager

Boston, MA

Working closely with the Director of Strategic Accounts and cross-functional leaders across Sales, Marketing, Product, Operations, and Customer Delivery, the Customer Success Manager serves as a ...

Jobgether

The position combines relationship management, operational excellence, and strategic problem ... Accountabilities: The Customer Success Manager will be responsible for managing customer ...

StarTech.com Ltd.

Customer Success Manager

Working closely with the Director of Strategic Accounts and cross-functional leaders across Sales, Marketing, Product, Operations, and Customer Delivery, the Customer Success Manager serves as a ...

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All JobsCustomer Success Operations JobsCustomer Success Operations Manager Jobs

Customer Success Operations Manager information

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$44.5K

$123.7K

$135.5K

How much do customer success operations manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for customer success operations manager in the United States is $123,678.00, according to ZipRecruiter salary data. Most workers in this role earn between $134,000.00 and $134,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Operations Manager vs Customer Success Specialist?

AspectCustomer Success Operations ManagerCustomer Success Specialist
CredentialsTypically requires experience in customer success, operations, or related fields; certifications like CSPO or CRM tools helpfulOften entry-level; customer success or communication certifications beneficial
Work EnvironmentFocuses on process optimization, data analysis, and cross-department collaborationEngages directly with customers, providing support and onboarding
Employer & Industry UsageUsed in SaaS, tech, and service industries to streamline customer success functionsCommon across various industries for customer support roles

The Customer Success Operations Manager primarily focuses on optimizing processes, managing data, and supporting the customer success team, while the Customer Success Specialist directly interacts with customers to ensure satisfaction. Both roles are essential but differ in scope and responsibilities.

What is a customer success operations manager?

A Customer Success Operations Manager is responsible for optimizing and supporting the processes, tools, and data used by customer success teams. Their main goal is to ensure that customer success managers can effectively help clients achieve their desired outcomes and drive customer retention. They analyze workflows, implement new systems, and monitor key metrics to improve team performance and the overall customer experience. This role often collaborates closely with sales, product, and support teams to align strategies and streamline operations.

What are the key skills and qualifications needed to thrive as a customer success operations manager, and why are they important?

A Customer Success Operations Manager needs expertise in data analysis, process optimization, and customer lifecycle management, often supported by a degree in business or a related field. Familiarity with CRM platforms (such as Salesforce), customer success tools (like Gainsight), and reporting systems is typically required. Strong communication, problem-solving, and cross-functional collaboration skills help them drive customer outcomes and support internal teams. These abilities are crucial for streamlining operations, enhancing customer satisfaction, and enabling scalable growth.

How does a customer success operations manager typically collaborate with customer success and other cross-functional teams?

A Customer Success Operations Manager frequently partners with Customer Success Managers, Sales, Product, and Data teams to streamline processes and improve the customer journey. They serve as a bridge by providing actionable insights through reporting, optimizing workflows, and ensuring consistent communication across teams. This role often leads initiatives such as onboarding improvements, health score tracking, and tool adoption, helping to align customer-facing strategies with broader business objectives. Effective collaboration is key to driving customer satisfaction and operational efficiency.
More about Customer Success Operations Manager jobs
What cities are hiring for Customer Success Operations Manager jobs? Cities with the most Customer Success Operations Manager job openings:
What are the most commonly searched types of Customer Success Operations jobs? The most popular types of Customer Success Operations jobs are:
What states have the most Customer Success Operations Manager jobs? States with the most job openings for Customer Success Operations Manager jobs include:
What job categories do people searching Customer Success Operations Manager jobs look for? The top searched job categories for Customer Success Operations Manager jobs are:
Customer Success Operations Manager jobs near you
Infographic showing various Customer Success Operations Manager job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $123,678 per year, or $59.5 per hour.

Customer Success Manager

The Richmond Group

Buffalo, NY • On-site

Other

Posted 22 days ago

Job description

Job Description
Customer Operations Manager
Customer Success Manager | Manufacturing Leadership | Customer Experience
The TRG Growth Practice is partnering with a leading manufacturer of engineered building products to identify a Customer Operations Manager to lead customer care and operational support within a growing manufacturing organization.
This is a high-impact leadership role overseeing customer care, order management, and operational support teams responsible for the end-to-end customer experience. You'll lead multiple customer-facing teams supporting technical product inquiries, application support, order management, change orders, fulfillment execution, and issue resolution while ensuring customers receive timely, accurate, and consistent service.
Partnering closely with Sales, Operations, Supply Chain, Engineering, and regional leadership, you'll lead standing up a new team within the department, drive continuous improvement through process optimization, automation, and AI-enabled solutions. Just as importantly, you'll coach and develop high-performing teams while fostering a culture built around accountability, collaboration, and customer focus.
This is an excellent opportunity for a people-first leader who enjoys solving operational challenges, improving the customer experience, and influencing the future of a growing organization.
What We Are Looking For:
  • Bachelor's Degree required
  • 5+ years of leadership experience managing customer care, customer service, order management, sales operations, or customer support teams within a manufacturing environment
  • Demonstrated success leading high-volume order management, change orders, backlog management, and fulfillment coordination
  • Proven ability to develop high-performing teams and partner cross-functionally with Sales, Operations, Supply Chain, and Engineering
  • Experience using customer-facing KPIs, continuous improvement, automation, or AI to improve operational performance and the customer experience

If you're ready to lead a critical customer-facing function and help shape the future of customer experience within a growing manufacturing organization, let's connect.
If you are interested in this or future opportunities in your area, please send a Word-Formatted resume to willd@richgroupusa.com and we will contact you when opportunities arise that match your geography and experience. All inquiries are kept confidential and your information will not be shared without your prior approval.
All applicants must be authorized to work in the U.S. All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin,

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