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Director Customer Success Account Management Jobs

Infor

Senior Director, Customer Success

Atlanta, GA · On-site

Senior Director, Customer Success Department: SaaS Employment Type: Full Time Location: Atlanta ... Experience in Customer Success & Account Management with Strategic / Enterprise accounts.

Reveal

Director, Customer Success

Chicago, IL · On-site

... Customer Success, Account Management, Consulting, Professional Services, eDiscovery, Legal ... direct people leadership experience, including performance management, coaching, employee ...

Mural Health

Director Customer Success

This isn't a traditional account management position. Yes, you'll own the health and growth of our ... As Director of Customer Success, you'll build and lead a team that partners with our largest, most ...

Microsoft

Customer Success Account Manager

Plainsboro, NJ · On-site

$86K - $169K/yr

As a Customer Success Account Manager (CSAM), you are the primary delivery lead and a partner for ... Customer Relationship Management: You will support foundational relationships with key customer ...

LMS365

Customer Success Account Manager

Customer Success Account Manager For ANZ At Zensai We're Zensai, and we're on a mission to ... You use data, CRM insights, customer feedback, and internal context to prioritize your time and ...

Centerbase

Director Customer Success

Dallas, TX · On-site +1

$145K - $185K/yr

Summary The Director of Customer Success will be responsible for overseeing all aspects of our ... Own contract renewals, health scoring/risk management, churn forecasting, account-level escalations ...

eMarketer

Customer Success Manager

Manhattan, NY · On-site

... Account Management Team at EMARKETER. The Role and Team: As a Customer Success Manager, you'll partner closely with Account Managers and Account Directors to drive customer engagement, platform ...

Doceree Inc.

Purpose of the Job We're looking for a standout Director - Customer Success to lead strategic ... Account Management, or Client Services in a high-growth AdTech, MarTech, or digital media ...

Penske

Director - Customer Success

Reading, PA · On-site

The Director, Customer Success will oversee the development, maturing, and execution of our ... manage and align others to our Customer Success Strategy. This role will need to maintain a deep ...

Woodmac

Director - Customer Success

Houston, TX · On-site

... enterprise accounts; drive core Customer Success outcomes, including improved GRR/NRR, higher ... Team Leadership & Talent Development Manage and develop a high‑performing team of Customer ...

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Director Customer Success Account Management information

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$176K

How much do director customer success account management jobs pay per year?

As of Sep 11, 2026, the average yearly pay for director customer success account management in the United States is $123,199.00, according to ZipRecruiter salary data. Most workers in this role earn between $103,500.00 and $139,000.00 per year, depending on experience, location, and employer.

What cities are hiring for Director Customer Success Account Management jobs?

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Infographic showing various Director Customer Success Account Management job openings in the United States as of June 2026, with employment types broken down into 69% Full Time, 28% Part Time, and 3% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $123,199 per year, or $59.2 per hour.

Senior Director, Customer Success

Atlanta, GA • On-site

Infor
10K+ employees
Learn more about Inforexternal

Full-time

Re-posted 20 days ago

Job description

Senior Director, Customer Success
Department: SaaS
Employment Type: Full Time
Location: Atlanta
Description
The Senior Director of Customer Success is responsible for leading a team of 8+ Customer Success Executives, supporting our Service Industry sector, including our Healthcare customers. This role drives customer retention & expansion, by ensuring adoption of high-value features and modules that drive to the outcomes that the customer is aiming to achieve.
This position partners cross-functionally with Sales, Finance, Services, Support, Product, and Infor SLT/ELT to drive predictable renewal outcomes, customer success planning, expansion opportunity identification, and cloud & AI transformation initiatives. The role requires strong mentoring, operational discipline, executive presence, forecasting rigor, and deep customer relationship management capabilities.
A Typical Day in the Life Includes:
  • Coach and develop a team of Customer Success Executives (CSEs) focused on customer retention, expansion opportunity identification, forecasting accuracy, and customer value realization
  • Drive consistent execution of customer success methodologies, including Success Plans, Executive Business Reviews (EBRs), book of business inspection methodologies, renewal forecasting, account planning, and risk mitigation strategies.
  • Partner with Sales, Finance, Professional Services, Support, Product, and Solution Consulting teams to resolve customer risks, accelerate adoption, identify expansion opportunities, and improve customer business outcomes.

Basic Qualifications:
  • Experience in Customer Success & Account Management with Strategic / Enterprise accounts.
  • Experience leading or managing customer-facing teams in an account management practice.
  • Day-to-day experience using AI to advance on CS needs, speed up analysis and achievement of customer outcomes
  • Experience with renewal forecasting, customer retention strategies, and executive stakeholder management.

Preferred Qualifications:
  • Experience with enterprise ERP platforms such as Infor, Oracle, SAP, or Workday.
  • Experience working with agentic-AI companies preferred
  • Understanding of customer lifecycle management, renewal operations, and expansion opportunity development.

Location: Atlanta GA, Dallas TX

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