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Account Manager Customer Success Jobs (NOW HIRING)

Netnow Inc.

Manager, Customer Success

Manhattan, NY · On-site

Minimum 5 years of customer success or account management experience, with 2+ years in a leadership role About NetNow NetNow is a fast-growing credit management platform helping suppliers modernize ...

Diligent Corporation

The Manager, Customer Success will be expected to perform hands-on account management activities as well as coach team members in coordinating successful ongoing customer relationships to ensure ...

NinjaOne

Manager, Customer Success

Austin, TX · On-site +1

You will play a pivotal role in shaping our account management strategies and fostering a customer-centric culture within the team. As a Manager, Customer Success, you will be responsible for ...

Biller Genie

Manager, Customer Success

Orlando, FL · On-site

Manager, Customer Success About the Role Biller Genie is looking for a driven and empathetic ... Proactively identify at-risk accounts and work with your team to develop and execute save ...

Incident IQ

Manager, Customer Success

Atlanta, GA · On-site

Manager, Customer Success Overview: We are seeking a strategic and people-centric Manager of ... This role focuses on architectural leadership, transitioning from tactical account execution to the ...

Autodesk, Inc.

Manager, Customer Success

Portland, OR · On-site

$87K - $156K/yr

Will directly manage a subset of complex and strategic customer accounts, building relationships ... Success, Account Management, Sales, Consulting, or related customer-facing roles * 3+ years of ...

Ping Identity

OR

$92K - $123K/yr

Manager, Customer Success (Strategic East) The Manager of Customer Success (Strategic East) reports ... Ensure CSMs build and maintain strategic success plans for priority accounts, focusing on clear ...

Autodesk

Manager, Customer Success

Portland, OR · On-site

$87K - $156K/yr

Will directly manage a subset of complex and strategic customer accounts, building relationships ... Success, Account Management, Sales, Consulting, or related customer-facing roles * 3+ years of ...

Dealpath

Manager, Customer Success

New York, NY · On-site

$137K - $147K/yr

Dealpath is hiring a Manager, Customer Success, to lead and develop a team of Customer Success ... Create team operating rhythms (1:1s, performance reviews, pipeline/account reviews, best-practice ...

Dealpath

Manager, Customer Success

New York, NY · On-site

$137K - $147K/yr

Dealpath is hiring a Manager, Customer Success, to lead and develop a team of Customer Success ... Create team operating rhythms (1:1s, performance reviews, pipeline/account reviews, best-practice ...

Ping Identity

Manager, Customer Success

Manager, Customer Success (Strategic East) The Manager of Customer Success (Strategic East) reports ... Ensure CSMs build and maintain strategic success plans for priority accounts, focusing on clear ...

Fortive

Manager, Customer Success

Pittsburgh, PA · On-site

The Manager, Customer Success is responsible for leading and developing a team of Customer Success ... Provide leadership support for customer escalations, at risk accounts, and complex renewal ...

1Huddle

Manager, Customer Success

Newark, NJ · On-site

Manage customer relationships, beginning from onboarding, through account management to renewal. * Contributing to the success of our clients by helping them get the most out of our platform through ...

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Account Manager Customer Success information

See salary details

$29.5K

$65.8K

$106K

How much do account manager customer success jobs pay per year?

As of Jul 13, 2026, the average yearly pay for account manager customer success in the United States is $65,816.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $78,500.00 per year, depending on experience, location, and employer.

What is the difference between Account Manager Customer Success vs Account Executive?

AspectAccount Manager Customer SuccessAccount Executive
Primary FocusRetaining clients, ensuring satisfaction, and fostering long-term relationshipsGenerating new business, closing sales, and acquiring new clients
Work EnvironmentPost-sales, ongoing client management, collaborative with customer success teamsSales meetings, prospecting, and presenting to potential clients
Required SkillsCustomer relationship management, communication, problem-solvingSales techniques, negotiation, persuasion
Common CertificationsCRM certifications, customer service trainingSales certifications, product knowledge courses

While both roles involve client interaction, Account Manager Customer Success focuses on maintaining existing client relationships and ensuring satisfaction, whereas Account Executives primarily aim to acquire new clients and close sales. Understanding these differences helps in choosing the right career path or job focus within the industry.

How does an Account Manager in Customer Success typically collaborate with other departments to ensure client satisfaction?

Account Managers in Customer Success work closely with teams such as Sales, Product, and Support to resolve client issues and identify growth opportunities. They often serve as the main point of contact for clients, relaying feedback and coordinating cross-functional efforts to address client needs. Regular communication and alignment with internal teams help ensure that client expectations are met and that any concerns are addressed promptly. This collaborative approach is essential for fostering long-term client relationships and achieving high satisfaction rates.

What are the key skills and qualifications needed to thrive as an Account Manager Customer Success, and why are they important?

To thrive as an Account Manager Customer Success, you need strong relationship-building skills, account management experience, and a deep understanding of customer needs, often supported by a relevant degree. Familiarity with CRM platforms like Salesforce, customer success software, and data analytics tools is typically required. Exceptional communication, problem-solving, and proactive collaboration set top performers apart in this role. These skills are crucial for ensuring customer satisfaction, retention, and long-term business growth.

What does an Account Manager in Customer Success do?

An Account Manager in Customer Success is responsible for building and maintaining strong relationships with clients, ensuring that they are satisfied with a company's products or services. They act as the main point of contact for clients, addressing their needs, resolving issues, and identifying opportunities for growth or upselling. Their goal is to help clients achieve their desired outcomes while driving customer retention and loyalty. Account Managers often collaborate with internal teams to deliver value and support clients' long-term success.
More about Account Manager Customer Success jobs
What cities are hiring for Account Manager Customer Success jobs? Cities with the most Account Manager Customer Success job openings:
What states have the most Account Manager Customer Success jobs? States with the most job openings for Account Manager Customer Success jobs include:
What job categories do people searching Account Manager Customer Success jobs look for? The top searched job categories for Account Manager Customer Success jobs are:
Account Manager Customer Success jobs near you
Infographic showing various Account Manager Customer Success job openings in the United States as of July 2026, with employment types broken down into 86% Full Time, 10% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $65,816 per year, or $31.6 per hour.

Manager, Customer Success

Netnow Inc.

Manhattan, NY • On-site

Other

Posted 10 days ago

Job description

Manager, Customer Success

Location: Toronto / New York / Remote

Experience Required: Minimum 5 years of customer success or account management experience, with 2+ years in a leadership role

About NetNow

NetNow is a fast-growing credit management platform helping suppliers modernize how they onboard, assess, and approve new customers. We eliminate paper credit applications, automate trade references, and deliver better data from banks and bureaus all in one platform. We're looking for a Manager of Customer Success to lead our post-sales efforts, ensuring clients achieve their goals and stay deeply engaged with the platform.

What You'll Do
  • Manage and grow the Customer Success team
  • Define and drive customer onboarding, engagement, and retention strategies
  • Serve as the escalation point for high-value accounts
  • Establish clear KPIs and reporting for account health and renewals
  • Collaborate with product and sales to close feedback loops and surface new opportunities
  • Create and scale customer education and training resources
What We're Looking For
  • 5+ years of experience in customer success, account management, or client services
  • 2+ years managing or mentoring a customer-facing team
  • Track record of driving retention and expansion in B2B SaaS
  • Strong communication and client relationship skills
  • Experience with onboarding enterprise customers
  • Process-oriented and data-driven
Bonus Points If You Have
  • Experience with Net Promoter Score and customer lifecycle metrics
  • Familiarity with CRM and CSM tools like HubSpot or Gainsight
  • Background in fintech, credit, or financial SaaS
What You'll Get
  • Leadership role in a growing team
  • Direct influence on customer experience and product roadmap
  • Opportunity to shape processes and playbooks from the ground up
  • Competitive salary and customer success incentives

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