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Account Manager Customer Success Jobs (NOW HIRING)

Diligent Corporation

The Manager, Customer Success will be expected to perform hands-on account management activities as well as coach team members in coordinating successful ongoing customer relationships to ensure ...

1Huddle

Manager, Customer Success

Newark, NJ

Manage customer relationships, beginning from onboarding, through account management to renewal. * Contributing to the success of our clients by helping them get the most out of our platform through ...

Litera Corp.

Manager, Customer Success

Raleigh, NC · On-site

Ensure strong CRM discipline, forecasting accuracy, and account hygiene across the team. Cross ... Success Measures: * Gross and Net Revenue Retention across accounts. * Customer adoption and value ...

Litera Corp.

Manager, Customer Success

Passaic, NJ · On-site

Ensure strong CRM discipline, forecasting accuracy, and account hygiene across the team. Cross ... Success Measures: * Gross and Net Revenue Retention across accounts. * Customer adoption and value ...

Autodesk, Inc.

Manager, Customer Success

Portland, OR · On-site

$87K - $156.09K/yr

Will directly manage a subset of complex and strategic customer accounts, building relationships ... Success, Account Management, Sales, Consulting, or related customer-facing roles * 3+ years of ...

Autodesk

Manager, Customer Success

Portland, OR

$87K - $156.09K/yr

Will directly manage a subset of complex and strategic customer accounts, building relationships ... Success, Account Management, Sales, Consulting, or related customer-facing roles * 3+ years of ...

1Huddle

Manager, Customer Success

Newark, NJ · On-site

Manage customer relationships, beginning from onboarding, through account management to renewal. * Contributing to the success of our clients by helping them get the most out of our platform through ...

Verint Systems

Manager, Customer Success

Boise, ID

Overview of Job Function The Manager of Customer Success leads a team of Customer Success Managers ... Manage team capacity and workload distribution to ensure balanced account coverage. Revenue ...

Verint Systems

Manager, Customer Success

Phoenix, AZ · On-site

Overview of Job Function The Manager of Customer Success leads a team of Customer Success Managers ... Manage team capacity and workload distribution to ensure balanced account coverage. Revenue ...

Verint

Manager, Customer Success

Overview of Job Function The Manager of Customer Success leads a team of Customer Success Managers ... Manage team capacity and workload distribution to ensure balanced account coverage. Revenue ...

Verint Systems

Manager, Customer Success

Albany, NY

Overview of Job Function The Manager of Customer Success leads a team of Customer Success Managers ... Manage team capacity and workload distribution to ensure balanced account coverage. Revenue ...

Revvo

Customer Success Manager

San Mateo, CA

Experience as an account manager, customer success manager or sales manager * Experience understanding enterprise customer needs and translating them into achievable goals * Passionate about ...

AppFolio, Inc.

Manager, Customer Success

Dallas, TX · On-site

$104K - $130K/yr

Deliver 100% account and unit retention by building the habits, playbooks, and coaching culture ... Customer Success, Account Management, and/or Sales team. * Demonstrated ability to develop team ...

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Account Manager Customer Success information

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$29.5K

$65.8K

$106K

How much do account manager customer success jobs pay per year?

As of May 29, 2026, the average yearly pay for account manager customer success in the United States is $65,816.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $78,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Account Manager Customer Success, and why are they important?

To thrive as an Account Manager Customer Success, you need strong relationship-building skills, account management experience, and a deep understanding of customer needs, often supported by a relevant degree. Familiarity with CRM platforms like Salesforce, customer success software, and data analytics tools is typically required. Exceptional communication, problem-solving, and proactive collaboration set top performers apart in this role. These skills are crucial for ensuring customer satisfaction, retention, and long-term business growth.

How does an Account Manager in Customer Success typically collaborate with other departments to ensure client satisfaction?

Account Managers in Customer Success work closely with teams such as Sales, Product, and Support to resolve client issues and identify growth opportunities. They often serve as the main point of contact for clients, relaying feedback and coordinating cross-functional efforts to address client needs. Regular communication and alignment with internal teams help ensure that client expectations are met and that any concerns are addressed promptly. This collaborative approach is essential for fostering long-term client relationships and achieving high satisfaction rates.

What does an Account Manager in Customer Success do?

An Account Manager in Customer Success is responsible for building and maintaining strong relationships with clients, ensuring that they are satisfied with a company's products or services. They act as the main point of contact for clients, addressing their needs, resolving issues, and identifying opportunities for growth or upselling. Their goal is to help clients achieve their desired outcomes while driving customer retention and loyalty. Account Managers often collaborate with internal teams to deliver value and support clients' long-term success.

What is the difference between Account Manager Customer Success vs Account Executive?

AspectAccount Manager Customer SuccessAccount Executive
Primary FocusRetaining clients, ensuring satisfaction, and fostering long-term relationshipsGenerating new business, closing sales, and acquiring new clients
Work EnvironmentPost-sales, ongoing client management, collaborative with customer success teamsSales meetings, prospecting, and presenting to potential clients
Required SkillsCustomer relationship management, communication, problem-solvingSales techniques, negotiation, persuasion
Common CertificationsCRM certifications, customer service trainingSales certifications, product knowledge courses

While both roles involve client interaction, Account Manager Customer Success focuses on maintaining existing client relationships and ensuring satisfaction, whereas Account Executives primarily aim to acquire new clients and close sales. Understanding these differences helps in choosing the right career path or job focus within the industry.

More about Account Manager Customer Success jobs
What cities are hiring for Account Manager Customer Success jobs? Cities with the most Account Manager Customer Success job openings:
What states have the most Account Manager Customer Success jobs? States with the most job openings for Account Manager Customer Success jobs include:
What job categories do people searching Account Manager Customer Success jobs look for? The top searched job categories for Account Manager Customer Success jobs are:
Account Manager Customer Success jobs near you
Infographic showing various Account Manager Customer Success job openings in the United States as of May 2026, with employment types broken down into 76% Full Time, 22% Part Time, 1% Temporary, and 1% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $65,816 per year, or $31.6 per hour.
Manager, Customer Success

Manager, Customer Success

Diligent Corporation

Hybrid

Other

Posted 10 days ago

Diligent Delivery Systems rating

3.8

Company rating: 3.8 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Position Overview:  

The Manager, Customer Success is a leadership role that is tasked with managing a small team of Customer Success Managers (CSM). The role is focused on developing ongoing customer relationship activity to ensure customer satisfaction leads to accelerated growth in net blended retention, product engagement, NPS & Referrals. 

The Manager, Customer Success will be expected to perform hands-on account management activities as well as coach team members in coordinating successful ongoing customer relationships to ensure long-term satisfaction. The Manager, Customer Success will ensure the team are effectively targeting and engaging with customers, communicating Diligent's value proposition and improving the team's tracking and reporting capabilities. 

The Manager, Customer Success is a highly commercial minded and motivated individual that coordinates successful end to end customer lifecycle management for the team to ensure long-term engagement and loyalty, accelerated net retention, NPS, product usage and referrals. 

Key Responsibilities  

  • Manage, coach and develop small team of CSMs with the goal of achieving extremely high customer satisfaction and retention outcomes. 
  • Manage small book of business of top tier customers and be seen as a Trusted Advisor 
  • Train CSMs to conduct periodic client site reviews and consultation sessions to ensure client value-add features and renews services each. 
  • Work closely with Senior Director, Customer Success and other leaders within the CS team to develop playbooks and risk mitigation strategies for long tail customers. 
  • Build partnerships with global peers to align on best practice methodologies and processes. 
  • Develop strong relationships with Sales teams, meeting regularly to strategically identify opportunities within the client base to partner together and realize the full value of Diligent's solutions. 
  • Work closely with Marketing to create awareness and drive adoption of Diligent solutions and educate clients on corporate governance best practices for Mid-Market segments. 
  • Support Customer Success Leadership with reporting and ensure team achieve KPI targets and recording activities in the CRM system. 
  • Liaise with Product Management to ensure team members are well-versed on product releases and client feedback is being communicated on a regular basis. 
  • Work closely with Customer Success leadership on strategic department and global wide projects 

Required Experience/Skills  

  • 5+ years of progressive experience in Customer Success or related field, along with experience in people management. 
  • Ability to drive retention and product engagement activities. 
  • Strong background in building or refining Customer Success processes, playbooks, and operational frameworks. 
  • Strong understanding of ValueFramework 
  • Able to manage conflict (internal and external) 

#LI-SM1

#LI-Hybrid

Diligent Delivery Systems logo

About Diligent Delivery Systems

Sourced by ZipRecruiter

Welcome to Diligent Delivery Systems, a nationwide transportation, shipping, and logistics service provider. We supply businesses with an assortment of shipping and delivery solutions to enhance day-to-day delivery efficiency and productivity. Our delivery services include: Hot Shot Delivery, Healthcare Courier Services, Outsourced Fleet Management Using Owner Operators, Warehouse & Distribution Network, Over-the-Road Trucking (LTL & FTL), White Glove Delivery / Final Mile, Domestic Air Freight, and Logistics Consulting.

Industry

Transportation and warehousing

Company size

1,001 - 5,000 Employees

Headquarters location

Houston, TX, US

Year founded

1994

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