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Account Manager Customer Success Jobs (NOW HIRING)

Diligent Corporation

The Manager, Customer Success will be expected to perform hands-on account management activities as well as coach team members in coordinating successful ongoing customer relationships to ensure ...

Biller Genie

Manager, Customer Success

Orlando, FL · On-site

Manager, Customer Success About the Role Biller Genie is looking for a driven and empathetic ... Proactively identify at-risk accounts and work with your team to develop and execute save ...

Litera Corp.

Manager, Customer Success

Chicago, IL · On-site

Ensure strong CRM discipline, forecasting accuracy, and account hygiene across the team. Cross ... Success Measures: * Gross and Net Revenue Retention across accounts. * Customer adoption and value ...

Autodesk, Inc.

Manager, Customer Success

Portland, OR · On-site

$87K - $156K/yr

Will directly manage a subset of complex and strategic customer accounts, building relationships ... Success, Account Management, Sales, Consulting, or related customer-facing roles * 3+ years of ...

Autodesk

Manager, Customer Success

Portland, OR

$87K - $156K/yr

Will directly manage a subset of complex and strategic customer accounts, building relationships ... Success, Account Management, Sales, Consulting, or related customer-facing roles * 3+ years of ...

Litera

Manager, Customer Success

Austin, TX

Ensure strong CRM discipline, forecasting accuracy, and account hygiene across the team ... Success Measures: * Gross and Net Revenue Retention across accounts. * Customer adoption and value ...

Ping Identity

Manager, Customer Success

Austin, TX · On-site

Manager, Customer Success (Strategic East) The Manager of Customer Success (Strategic East) reports ... Ensure CSMs build and maintain strategic success plans for priority accounts, focusing on clear ...

Litera

Manager, Customer Success

Philadelphia, PA

Ensure strong CRM discipline, forecasting accuracy, and account hygiene across the team ... Success Measures: * Gross and Net Revenue Retention across accounts. * Customer adoption and value ...

Stripe

Manager, Customer Success

Atlanta, GA · On-site

Help drive an engagement model focused on high growth accounts * Develop both the long-term vision ... Ability to support the Customer Success Managers' efforts through strategic advice on account ...

Fortive

Manager, Customer Success

Pittsburgh, PA

The Manager, Customer Success is responsible for leading and developing a team of Customer Success ... Provide leadership support for customer escalations, at risk accounts, and complex renewal ...

Verint

Manager, Customer Success

Overview of Job Function The Manager of Customer Success leads a team of Customer Success Managers ... Manage team capacity and workload distribution to ensure balanced account coverage. Revenue ...

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Account Manager Customer Success information

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$29.5K

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How much do account manager customer success jobs pay per year?

As of Jun 20, 2026, the average yearly pay for account manager customer success in the United States is $65,816.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $78,500.00 per year, depending on experience, location, and employer.

What is the difference between Account Manager Customer Success vs Account Executive?

AspectAccount Manager Customer SuccessAccount Executive
Primary FocusRetaining clients, ensuring satisfaction, and fostering long-term relationshipsGenerating new business, closing sales, and acquiring new clients
Work EnvironmentPost-sales, ongoing client management, collaborative with customer success teamsSales meetings, prospecting, and presenting to potential clients
Required SkillsCustomer relationship management, communication, problem-solvingSales techniques, negotiation, persuasion
Common CertificationsCRM certifications, customer service trainingSales certifications, product knowledge courses

While both roles involve client interaction, Account Manager Customer Success focuses on maintaining existing client relationships and ensuring satisfaction, whereas Account Executives primarily aim to acquire new clients and close sales. Understanding these differences helps in choosing the right career path or job focus within the industry.

How does an Account Manager in Customer Success typically collaborate with other departments to ensure client satisfaction?

Account Managers in Customer Success work closely with teams such as Sales, Product, and Support to resolve client issues and identify growth opportunities. They often serve as the main point of contact for clients, relaying feedback and coordinating cross-functional efforts to address client needs. Regular communication and alignment with internal teams help ensure that client expectations are met and that any concerns are addressed promptly. This collaborative approach is essential for fostering long-term client relationships and achieving high satisfaction rates.

What are the key skills and qualifications needed to thrive as an Account Manager Customer Success, and why are they important?

To thrive as an Account Manager Customer Success, you need strong relationship-building skills, account management experience, and a deep understanding of customer needs, often supported by a relevant degree. Familiarity with CRM platforms like Salesforce, customer success software, and data analytics tools is typically required. Exceptional communication, problem-solving, and proactive collaboration set top performers apart in this role. These skills are crucial for ensuring customer satisfaction, retention, and long-term business growth.

What does an Account Manager in Customer Success do?

An Account Manager in Customer Success is responsible for building and maintaining strong relationships with clients, ensuring that they are satisfied with a company's products or services. They act as the main point of contact for clients, addressing their needs, resolving issues, and identifying opportunities for growth or upselling. Their goal is to help clients achieve their desired outcomes while driving customer retention and loyalty. Account Managers often collaborate with internal teams to deliver value and support clients' long-term success.
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Account Manager Customer Success jobs near you
Account Manager - Customer Success

Account Manager - Customer Success

Cardinal Health, Inc.

New York, NY • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 15 days ago

Cardinal Health rating

7.8

Company rating: 7.8 out of 10

Based on 312 frontline employees who took The Breakroom Quiz

134th of 873 rated healthcare providers

Job description

As a member of the Customer Success team, this IDN Account Manager is an experienced health system advisor, master communicator, problem solver, and ongoing project manager responsible for the customer relationship with a large, highly visible health system. In this role, you will be responsible for managing the success of the relationship with this high-profile customer to achieve the goals and objectives identified by the customer and Cardinal Health. This responsibility includes identifying, quantifying, qualifying, tracking, and evaluating customer pain points, along with facilitating, developing, and implementing processes that improve overall customer experience.
The Account Manager will act as customer advocate and liaison throughout the Cardinal Health organization. We are seeking a candidate who is customer-driven; an entrepreneurial-minded team player that wakes up every day focused on meeting customer needs and working proactively to build long-lasting relationships and sustainable processes and solutions.
Location
Combination Onsite New Hyde Park, NY & Remote. Required to be onsite 3-5 days per week.
Responsibilities
Customer Relationship and contract management
  • Manages a large IDN customer account portfolio which may require a consultative approach.
  • Demonstrates deep customer expertise; collaborates with appropriate parties to identify the drivers leading to business success.
  • Serve as the primary point of contact for the customer at all levels of the organization for problem resolution and project identification; demonstrate advanced knowledge of customer relationship management and operations functions, bridging the gap between sales and support functions.
  • Communication management, including the ability to manage communication of sensitive situations and/or information in a professional manner.
  • Facilitate communication between the customer and Cardinal Health regarding service level, product availability, and high-level service issues to ensure greater customer satisfaction and ease of doing business with Cardinal Health.
  • Communication with Cardinal Health departments and functions (IT, Generics, Finance, SPD, Operations, Transportation, Collections, Drop Ship, Inventory, etc).
  • Lead cadence calls, committees, and meetings.

Coordination of Cardinal Health and customer steering committee.
  • Deliver on commitments made during the sales process by operationalizing and owning the terms and conditions of customer agreement to the full extent.
  • Develop strategic IDN plan in collaboration with manager, inside sales, outside sales, and other cross-functional teams. Identify critical account management capabilities and customer needs through a deep understanding of business and customer base.
  • The role will be 50% tactical / 50% project/process improvement.

Issue Resolution
  • Accountable for the accuracy of account demographics and the accuracy of new account setup.
  • Provides appropriate level of customer support on complex customer issues.
  • Ability to work across all functional areas representing the Voice of Customer (VoC) to enhance customer experience.

Project Management
  • Manages more involved customer transactions with a focus on project initiatives and quality improvement.
  • May apply Lean Six Sigma trained skills and methodologies to project initiatives.
  • Identify opportunities to improve efficiency while providing flawless transactions, services, and products
  • Implements, measures, and evaluates the effectiveness of protocols, programs, or deliverables by comparing measurement results to standards.
  • Works to understand complex functional situations by breaking them down into smaller pieces creating industry best practices.
  • Understands the customer PVA with the ability to actively engage the customer and Cardinal Health internal teams to maximize results.

Analytics and Reporting
Create joint value for both Cardinal Health and the customer by:
  • Identifying savings opportunities, capturing data, analyzing data, reporting the savings achieved, and communicating to the customer.
  • Decreasing reliability on secondary sources by improving service level and product availability.
  • Leading Business Review preparation and delivery, partnering with sales counterpart as appropriate, with a focus on delivering insights and generating productive conversations around strategic initiatives/partnership.
  • Analysis of Cardinal Health and customer data to track and sustain continuous improvement for initiatives and routine business needs and provide helpful information for business decisions to both parties.

Qualifications
  • Proven experience within Account Management or customer-facing roles
  • Experience executing presentations to customers in person.
  • Demonstrate advanced knowledge of Pharmaceutical Distribution service
  • Demonstrate ability to solve problems and develop key relationships with external and internal customers.
  • Go-getter, team player, focused on continuous improvement and development.
  • Strong Analytical and Reporting capabilities.
  • Strong process management and account management skills.

Anticipated salary range: $84,400 - $120,400
Bonus eligible: Yes
Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
  • Medical, dental and vision coverage
  • Paid time off plan
  • Health savings account (HSA)
  • 401k savings plan
  • Access to wages before pay day with myFlexPay
  • Flexible spending accounts (FSAs)
  • Short- and long-term disability coverage
  • Work-Life resources
  • Paid parental leave
  • Healthy lifestyle programs

Application window anticipated to close: 6/20/26 *if interested in opportunity, please submit application as soon as possible.
The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
To read and review this privacy notice click here

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About Cardinal Health

Sourced by ZipRecruiter

Cardinal Health Innovative Delivery Solutions With over 45 years of experience in helping hundreds of hospital and outpatient pharmacies, we provide access to best practice strategies and tactics to control costs, improve workflow and enhance safety. Cardinal Health Innovative Delivery Solutions is one of the largest employers of acute-care pharmacist in the United States. Cardinal Health is the employer of choice for pharmacists because we offer a variety of career opportunities in pharmacy leadership, clinical specialties, remote order entry, business management, medication therapy management and more.

Industry

Medical equipment and supplies manufacturing

Company size

10,000+ Employees

Headquarters location

Dublin, OH, US

Year founded

1971

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