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Account Manager Customer Success Jobs (NOW HIRING)

AppFolio

Manager, Customer Success

Richardson, TX

Deliver 100% account and unit retention by building the habits, playbooks, and coaching culture ... Customer Success, Account Management, and/or Sales team. * Demonstrated ability to develop team ...

SS&C Technologies

Manager, Customer Success

Boston, MA · Hybrid

Manager, Customer Success Locations : NYC, NY / Boston, MA / Waltham, MA | Hybrid Get To Know Us: SS&C Intralinks provides technology solutions for the global banking, deal-making and capital markets ...

Railinc

Manager, Customer Success

Cary, NC

Essential Functions - Account Management: * Act as a voice of the customer by translating support ... Team performance, hiring success, and employee development outcomes. Non-Essential Functions:

Boston Dynamics

Manager, Customer Success

Waltham, MA

$135K - $180K/yr

Manager Of Customer Success Boston Dynamics is a world leader in mobile robots, tackling some of ... You will build and monitor account health scores, identify "at-risk" customers early, and implement ...

SS&C

Manager, Customer Success

New York, NY · Hybrid

Manager, Customer Success Locations : NYC, NY / Boston, MA / Waltham, MA | Hybrid Get To Know Us: SS&C Intralinks provides technology solutions for the global banking, deal-making and capital markets ...

SS&C

Manager, Customer Success

Boston, MA · Hybrid

Manager, Customer Success Locations : NYC, NY / Boston, MA / Waltham, MA | Hybrid Get To Know Us: SS&C Intralinks provides technology solutions for the global banking, deal-making and capital markets ...

Guidde

Manager, Customer Success

Manhattan, NY

$130K - $165K/yr

Manager, Customer Success Guidde is an AI digital adoption platform that serves as the creation and ... Stay hands-on with Enterprise accounts: Manage a focused portfolio of strategic Enterprise accounts ...

Paperless Parts

Manager, Customer Success

Boston, MA

$110K - $148K/yr

You have 2+ years experience in a Customer Success or Account Management roles, including retention and commercial responsibilities. * You have a track record of identifying process gaps, building ...

Monday

Manager, Customer Success

Manhattan, NY · Hybrid

$158K - $196K/yr

Collaborate on account plans and reviews with Account Managers, Managing Directors, and Customer Success Managers to identify opportunities to increase customer value * Participate and lead key items ...

Paperless Parts

Manager, Customer Success

Boston, MA · On-site

$110K - $148K/yr

You have 2+ years experience in a Customer Success or Account Management roles, including retention and commercial responsibilities. * You have a track record of identifying process gaps, building ...

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Account Manager Customer Success information

See salary details

$29.5K

$65.8K

$106K

How much do account manager customer success jobs pay per year?

As of May 30, 2026, the average yearly pay for account manager customer success in the United States is $65,816.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $78,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Account Manager Customer Success, and why are they important?

To thrive as an Account Manager Customer Success, you need strong relationship-building skills, account management experience, and a deep understanding of customer needs, often supported by a relevant degree. Familiarity with CRM platforms like Salesforce, customer success software, and data analytics tools is typically required. Exceptional communication, problem-solving, and proactive collaboration set top performers apart in this role. These skills are crucial for ensuring customer satisfaction, retention, and long-term business growth.

How does an Account Manager in Customer Success typically collaborate with other departments to ensure client satisfaction?

Account Managers in Customer Success work closely with teams such as Sales, Product, and Support to resolve client issues and identify growth opportunities. They often serve as the main point of contact for clients, relaying feedback and coordinating cross-functional efforts to address client needs. Regular communication and alignment with internal teams help ensure that client expectations are met and that any concerns are addressed promptly. This collaborative approach is essential for fostering long-term client relationships and achieving high satisfaction rates.

What does an Account Manager in Customer Success do?

An Account Manager in Customer Success is responsible for building and maintaining strong relationships with clients, ensuring that they are satisfied with a company's products or services. They act as the main point of contact for clients, addressing their needs, resolving issues, and identifying opportunities for growth or upselling. Their goal is to help clients achieve their desired outcomes while driving customer retention and loyalty. Account Managers often collaborate with internal teams to deliver value and support clients' long-term success.

What is the difference between Account Manager Customer Success vs Account Executive?

AspectAccount Manager Customer SuccessAccount Executive
Primary FocusRetaining clients, ensuring satisfaction, and fostering long-term relationshipsGenerating new business, closing sales, and acquiring new clients
Work EnvironmentPost-sales, ongoing client management, collaborative with customer success teamsSales meetings, prospecting, and presenting to potential clients
Required SkillsCustomer relationship management, communication, problem-solvingSales techniques, negotiation, persuasion
Common CertificationsCRM certifications, customer service trainingSales certifications, product knowledge courses

While both roles involve client interaction, Account Manager Customer Success focuses on maintaining existing client relationships and ensuring satisfaction, whereas Account Executives primarily aim to acquire new clients and close sales. Understanding these differences helps in choosing the right career path or job focus within the industry.

More about Account Manager Customer Success jobs
What cities are hiring for Account Manager Customer Success jobs? Cities with the most Account Manager Customer Success job openings:
What states have the most Account Manager Customer Success jobs? States with the most job openings for Account Manager Customer Success jobs include:
What job categories do people searching Account Manager Customer Success jobs look for? The top searched job categories for Account Manager Customer Success jobs are:
Account Manager Customer Success jobs near you
Infographic showing various Account Manager Customer Success job openings in the United States as of May 2026, with employment types broken down into 76% Full Time, 22% Part Time, 1% Temporary, and 1% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $65,816 per year, or $31.6 per hour.

Manager, Customer Success

AppFolio

Richardson, TX

Full-time

Posted 13 days ago

Job description

Hi, We’re AppFolio.
AppFolio is more than a company. We’re a community of dreamers, big thinkers, problem solvers, active listeners, and multipliers. At every opportunity, we set the pace while delivering innovation built to carry real estate into the future. One in which every experience feels effortless, yet meaningful. Where customers are empowered to take on any opportunity. We show up as one team, connected by our values to be a force for good. Because together, we have the power to create extraordinary outcomes for our customers, our communities, and ourselves.
We're looking for a Customer Success leader who leads from the front.
In this role, you'll build and inspire a high-performing team of Customer Success Managers — driving the kind of deep, strategic partnerships that help our customers achieve real business outcomes. You'll coach your team to become trusted advisors, guiding key stakeholders through change, accelerating product adoption, and turning satisfaction into long-term growth.
You bring a rare blend of service excellence, commercial instincts, and genuine people leadership. You know how to develop talent, elevate performance, and set a standard that raises the bar for every customer interaction. Most importantly, you care — about your team, about your customers, and about delivering an experience that earns loyalty at every touchpoint.
If you thrive at the intersection of relationships, results, and leadership, this is your role.
Your impact 
Lead a High-Performing Team
  • Own and drive the metrics that matter — Retention, CSQLs, References, and customer engagement — holding yourself and your team to a high standard of performance.
  • Deliver 100% account and unit retention by building the habits, playbooks, and coaching culture that make renewal a natural outcome, not a last-minute push.
Drive Growth
  • Hit and exceed quarterly CSQL targets across Smart Ensure, Lisa, Smart Maintenance, and tier upgrades — turning customer success conversations into a qualified pipeline.
  • Build and generate a pipeline for Customer Growth programs spanning Receivables, Payables, Leasing, and Maintenance coaching.
  • Cultivate a strong bench of Reference Customers who actively champion your product.
Elevate the Customer Experience
  • Partner with CSM leadership to continuously evolve the service model for your team's managed accounts — raising the bar on what great looks like.
  • Develop and maintain playbooks that help your team guide customers toward their business goals, driving deeper product adoption and measurable value.
Collaborate Across the Business
  • Build strong partnerships with Sales, Services, and Customer Experience leadership to align on shared practices, close gaps, and deliver a seamless, consistent customer journey.
Shape the Future of Customer Success
  • Define and evolve customer success programs that consistently demonstrate product value and drive meaningful outcomes for your most strategic accounts.
  • Lead quarterly Service Excellence initiatives with direct, measurable impact on OKR achievement — contributing to the business, not just managing within it.
  • Continuously iterate on our Dedicated CSM tiered offering, ensuring it scales and innovates alongside our customers and our business.
  • Partner with Product Management to influence the roadmap, ensuring feature development reflects the real needs of your customer segment.
Build and Inspire a World-Class Team
  • Recruit, develop, and retain top talent — creating a team culture where people are challenged, supported, and motivated to do their best work.
  • Coach your team through complex client situations and escalations, modeling the judgment and composure that defines great customer leadership.
  • Be the resident expert on account management and proactive adoption best practices — and make sure that expertise lives throughout your team.
  • Identify and implement at least one meaningful process improvement per quarter, tracking outcomes and turning efficiency gains into lasting team habits.
  • Foster an environment where every CSM feels the weight and reward of meaningful work — high engagement isn't a metric here, it's a standard.
Qualifications
  • BA/BS degree or equivalent work experience.
  • 3 or more years of experience leading Customer Success, Account Management, and/or Sales team.
  • Demonstrated ability to develop team members and coach to improve performance.
  • Experience with the Vitally Customer Success Platform.
  • Experience working within the software/SaaS and/or the real estate industry is preferred.
  • Has a customer-first mindset at all levels of the decision-making process.
  • Clear and concise written and verbal communication skills.

 

Location
Find out more about our locations by visiting our site. 

 

Compensation & Benefits
The compensation that we reasonably expect to pay for this role is: $104,000 - $130,000 [base pay]. The actual compensation for this role will be determined by a variety of factors, including but not limited to the candidate’s skills, education, experience, and internal equity.
Please note that compensation is just one aspect of a comprehensive Total Rewards package. The compensation range listed here does not include additional benefits or any discretionary bonuses you may be eligible for based on your role and/or employment type.

Regular full-time employees are eligible for benefits - see here.

 
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