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Customer Success Manager Americas Jobs (NOW HIRING)

Ashby

Strategic Customer Success Manager - Americas

$145K - $170K/yr

... customer success experience in B2B SaaS (at least five years), supporting the implementation and adoption of complex technologies through the customer journey. * You're comfortable managing a book of ...

Ivalua

Customer Success Manager

New York, NY

Customer Success Manager (New York, NY - US) Founded in 2000, Ivalua is a leading global provider ... With over 20 team members globally, the Americas Customer Success team needs to keep growing to ...

Ivalua

Customer Success Manager

New York, NY · On-site

Customer Success Manager (New York, NY - US) Founded in 2000, Ivalua is a leading global provider ... With over 20 team members globally, the Americas Customer Success team needs to keep growing to ...

Mojo

Customer Success Manager

Richardson, TX · On-site

$40K - $42K/yr

Customer Success Manager Our team is looking for a dynamic and excited candidate to join our Customer Success team. Our Customer experience team delivers innovative and reliable solutions to power ...

Decisions

Customer Success Manager

Virginia Beach, VA · On-site

Customer Success Manager Decisions is a fast-growing, private-equity-backed technology company that provides an integrated workflow and rules platform for business process automation (BPA). Trusted ...

Responsive

Customer Success Manager

Portland, OR

$85K - $95K/yr

The Customer Success Manager (CSM) is actively involved with and takes ownership of customer relationships, promotes software adoption, addresses customer issues, identifies new business and ...

Aveva

Customer Success Manager

Philadelphia, PA · Hybrid

$89K - $148K/yr

Customer Success Manager (CSM) Location: Philadelphia, PA/ Houston, TX Employment Type: Full time (Hybrid -2-3 days onsite) Customer Success Managers (CSM) are the customer's primary contact to help ...

Bee Genius

Customer Success Manager

Oakland, CA

$70K - $100K/yr

Customer Success Manager Oakland, CA Join the team that's building the future of work, today. At Bee Genius, we thrive on innovation and pushing the boundaries -- and we are pushing the boundaries of ...

Darktrace Limited

Customer Success Manager

Chicago, IL · Hybrid

$100K - $115K/yr

Enterprise Customer Success Manager Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in 2013, Darktrace provides ...

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Customer Success Manager Americas information

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$32.5K

$83.1K

$140K

How much do customer success manager americas jobs pay per year?

As of Jun 12, 2026, the average yearly pay for customer success manager americas in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is a Customer Success Manager Americas?

A Customer Success Manager Americas is a professional dedicated to ensuring that customers across North, Central, and South America achieve their desired outcomes while using a company’s products or services. They act as a bridge between the company and its clients, helping with onboarding, addressing concerns, and providing ongoing support to maximize customer satisfaction and retention. By understanding regional needs and business goals, they drive product adoption and long-term relationships. Their role often involves collaborating with sales, support, and product teams to deliver a seamless customer experience.

What are the key skills and qualifications needed to thrive as a Customer Success Manager Americas, and why are they important?

To excel as a Customer Success Manager Americas, you need strong client relationship management skills, a solid understanding of account management, and experience with SaaS or technology products, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer onboarding tools, and data analytics systems is typically required. Exceptional communication, problem-solving, and cross-cultural collaboration skills help build trust and drive customer adoption. These capabilities are vital for ensuring customer satisfaction, retention, and long-term business growth across diverse markets in the Americas.

How does a Customer Success Manager in the Americas typically collaborate with cross-functional teams to ensure customer satisfaction?

Customer Success Managers in the Americas often work closely with sales, product, and support teams to address customer needs and drive retention. They act as the primary point of contact, relaying customer feedback to internal stakeholders and coordinating solutions to complex issues. Regular meetings, shared project management tools, and clear communication channels are commonly used to streamline these collaborations. This cross-functional approach not only enhances customer satisfaction but also promotes continuous improvement across the organization.
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Customer Success Manager Americas jobs near you
Infographic showing various Customer Success Manager Americas job openings in the United States as of June 2026, with employment types broken down into 3% Full Time, 87% Part Time, and 10% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.
Strategic Customer Success Manager - Americas

Strategic Customer Success Manager - Americas

Ashby

Remote

$145K - $170K/yr

Full-time

Medical, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

About this Role
Hi, I'm Loren, the Head of Strategic Customer Success here at Ashby. My team is dedicated to building deep, consultative partnerships within the Enterprise space.
Our Customer Success Team is passionate about shaping and scaling an exceptional upmarket customer experience across the Enterprise Segment. We're thrilled to be hiring our next Strategic CSM as we continue to grow the team.
In this role, you'll guide Ashby's biggest customers - focusing on improved product adoption and increased customer health. You will shape how we serve customers ranging from high growth organizations to public companies.
Ashby is designed to be powerful and flexible, allowing users to adjust it to their needs. This means that there is a lot to learn. You will become a product and domain expert in order to enable our customers to make the best use of Ashby to drive hiring excellence.
Role Requirements:
  • You have a strong track record of customer success experience in B2B SaaS (at least five years), supporting the implementation and adoption of complex technologies through the customer journey.
  • You're comfortable managing a book of ~20 strategic customers, exceeding $2m in total ARR. You enjoy multi-threading, developing relationships across a broad set of stakeholders while supporting existing teams to drive adoption and retention.
  • You have experience working closely with cross-functional stakeholders across Sales, Marketing, Product, and Operations.
  • You love becoming a product and industry expert. You create 'Ah ha!' moments by tailoring configuration, driving product adoption, and crafting training to address a customer's specific challenges so they achieve their intended business outcomes.
  • You've worked with technically complex products and show a strong curiosity to explore details and understand how things work.

You Should Apply If:
  • You communicate with precision and clarity. You can take something complex (like a multi-layered report or a nuanced workflow) and explain it simply and confidently.
  • You are a listener first. You seek to understand what customers actually need and then advocate for them internally to shape how Ashby evolves for enterprise use cases.
  • You thrive in complexity. Ashby is powerful and highly configurable; you're energized by learning a product with depth, and you can translate that knowledge into creative solutions for your customers.
  • You're excited to help shape a new segment. Our Strategic customer motion is still evolving; you'll be iterating on playbooks, helping us learn what works, and turning those learnings into repeatable processes for the team.
  • Your peers describe you as detail oriented. You send crisp follow-up emails, on time. You take pride in internal operations, like real-time CRM updates.
  • You are always looking for ways to improve your work through data.
  • You may have been a recruiter, hiring manager, or interviewer before. That experience helps you quickly connect Ashby's workflows to real-world hiring problems (though it's not required).

Why you shouldn't apply:
  • You prefer managing a broad book of business (if so, see our High Touch or Startup roles).
  • You're interested in managing customer accounts with infrequent and well-defined touchpoints (rather than excited by the fluidity required of early stage CS work).
  • You shine as an exclusively commercial CSM, motivated by variable compensation. While our team's north star metric is revenue retention, we focus on adoption and engagement as leading indicators. For renewal negotiation and upsell, we have a remarkable team of Contract Managers. As such, this role does not currently include variable pay, aligning with our strategy to hire product-oriented CSMs rather than adhering to the conventional Account Manager model.
  • You're afraid of rolling up your sleeves. If the idea of getting in the weeds with a customer about the nuance between a time in process report and a time to hire report feels too granular, or project managing a workflow change for offer approvals isn't interesting, this job isn't going to be for you.
About Ashby
We're building the next generation of enterprise software, and we're starting with a suite of products that help talent leaders, recruiters, and hiring managers run their hiring process significantly better.
We are well funded and backed by great investors, including Y Combinator, Elad Gil and Lachy Groom. We have thousands of amazing customers including Snowflake, OpenAI, Shopify, Ramp, Notion, and Zapier (and many others who we cannot name!). Our growth and retention metrics are best-in-class among our peers: we have tens of millions in ARR, growing >100% year over year, very low churn, and many years of runway. We'll share more details once we meet. In short, it's the perfect time to join!
Interview Process
Our interview process is thorough - we aim to ensure each person that joins the team is the right fit for Ashby and will provide ample information for you to assess if Ashby is the right fit for you. The process for this role is as follows:
  • Intro Call with Ashby Recruiting - 30 Minutes
  • Hiring Manager Interview - 45 Minutes
  • Take-Home/Presentation - 45 Minutes
  • Panel Interview - 2 hours
    • Rather than a traditional panel interview with a large group, we structure our panel into a series of smaller conversations. This gives you the opportunity to meet with multiple team members in a more conversational setting focused on specific topics, instead of a formal Q&A. You'll discuss how you approach problem solving, how you work with sales, and dive into a product complexity exercise.
Benefits
  • You'll get the time to do things the right way; we put a lot of emphasis on high quality work and avoid quick hacks as much as possible.
  • 10-year exercise window for stock options. You shouldn't feel pressure to purchase stock options if you leave Ashby -do it when you feel financially comfortable.
  • Unlimited PTO with four weeks is recommended per year. Expect "Vacation?" in our one-on-one agenda until you start taking it
  • Twelve weeks of fully paid family leave in the US. We plan to expand this to employees in other countries as situations arise.
  • Generous equipment, software, and office furniture budget. Get what you need to be happy and productive!
  • $100/month education budget with more expensive items (like conferences) covered with manager approval.
  • If you're in the US, we offer top-tier health insurance for you and your dependents, with 100% of premiums covered by Ashby. We also offer a 3% 401k match.

Ashby provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.
Ashby is committed to a fair and transparent hiring process. We confirm that this advertisement is for an active, existing vacancy within our organization. Please be advised that we may use artificial intelligence-driven tools to assist our recruitment team in screening, assessing, and selecting candidates for this position.

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