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Customer Success Manager Americas Jobs (NOW HIRING)

Ashby

Mid-Market Customer Success Manager - Americas

$110K - $161K/yr

As a member of our Customer Success team, you will help us continue to grow our High-Touch Customer ... You have experience managing a portfolio of approximately 60 mid-market customers with over $1.5M ...

StarTech.com

Customer Success Manager

PA · Remote

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

StarTech.com Ltd.

Customer Success Manager

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

Boutique Recruiting

Customer Success Manager

$70K - $80K/yr

Customer Success Manager Salary Range: $70,000 - $80,000 + Annual Bonus / DOE The Customer Success Manager (CSM) serves as the primary point of contact for pharmaceutical and biotechnology clients.

Responsive

Customer Success Manager

Portland, OR

$85K - $95K/yr

The Customer Success Manager (CSM) is actively involved with and takes ownership of customer relationships, promotes software adoption, addresses customer issues, identifies new business and ...

Cerby, Inc.

Customer Success Manager

Our Customer Success team ensures our customers fully utilize our solution to build a secure environment while enabling company users to manage their applications. We are looking for a Customer ...

Impartner, Inc.

Customer Success Manager

The Customer Success Manager (CSM) is a key player on the Customer Success team. As a Client Success Manager, you'll be managing a set of named customers - driving adoption and outcomes leading to ...

Outcode Software

Customer Success Manager

Draper, UT · On-site

Customer Success Manager Outcode Software At Outcode Software, we're dedicated to empowering our clients to succeed with our innovative solutions. As a Customer Success Manager, you'll play a crucial ...

Clever Devices Ltd.

Customer Success Manager

Apex, NC · On-site

$90K - $130K/yr

The Customer Success Manager will apply knowledge, experience, interpersonal skills and administrative techniques to ensure successful delivery of all managed and support services to Clever Devices ...

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$32.5K

$83.1K

$140K

How much do customer success manager americas jobs pay per year?

As of Aug 4, 2026, the average yearly pay for customer success manager americas in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is a Customer Success Manager Americas?

A Customer Success Manager Americas is a professional dedicated to ensuring that customers across North, Central, and South America achieve their desired outcomes while using a company’s products or services. They act as a bridge between the company and its clients, helping with onboarding, addressing concerns, and providing ongoing support to maximize customer satisfaction and retention. By understanding regional needs and business goals, they drive product adoption and long-term relationships. Their role often involves collaborating with sales, support, and product teams to deliver a seamless customer experience.

What are the key skills and qualifications needed to thrive as a Customer Success Manager Americas?

To excel as a Customer Success Manager Americas, you need strong client relationship management skills, a solid understanding of account management, and experience with SaaS or technology products, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer onboarding tools, and data analytics systems is typically required. Exceptional communication, problem-solving, and cross-cultural collaboration skills help build trust and drive customer adoption. These capabilities are vital for ensuring customer satisfaction, retention, and long-term business growth across diverse markets in the Americas.

How does a Customer Success Manager Americas typically collaborate with cross-functional teams to ensure customer satisfaction?

Customer Success Managers in the Americas often work closely with sales, product, and support teams to address customer needs and drive retention. They act as the primary point of contact, relaying customer feedback to internal stakeholders and coordinating solutions to complex issues. Regular meetings, shared project management tools, and clear communication channels are commonly used to streamline these collaborations. This cross-functional approach not only enhances customer satisfaction but also promotes continuous improvement across the organization.
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Customer Success Manager Americas jobs near you
Infographic showing various Customer Success Manager Americas job openings in the United States as of July 2026, with employment types broken down into 74% Full Time, 25% Part Time, and 1% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Mid-Market Customer Success Manager - Americas

Ashby

Remote

$110K - $161K/yr

Full-time

PTO

Re-posted 22 days ago

Job description

About this Role
Hi, I'm Denise, and I'm the Head of High-Touch (Mid-Market) Customer Success at Ashby. Our team is passionate about shaping and scaling an exceptional customer experience for our high-touch customer segment, which primarily supports mid-market and growth-stage organizations. I'm excited to be hiring our next CSM as we continue expanding globally.
As a member of our Customer Success team, you will help us continue to grow our High-Touch Customer Success function. In this role, you'll partner closely with customers to drive adoption, deliver strategic guidance, conduct product trainings and partnership reviews, and identify opportunities for expanded use cases and long-term value realization. You'll also collaborate with a talented group of CSMs across the High-Touch team to continuously evolve how we support companies ranging from high-growth startups to public enterprises.
Ashby is designed to be powerful and flexible, allowing customers to tailor the platform to their unique hiring processes and workflows. Because of this, there is a lot to learn. You will become both a product and domain expert, enabling customers to make the most of Ashby and drive hiring excellence across their organizations.
Role Requirements:
  • You have a strong track record of Customer Success experience in B2B SaaS (at least two years), supporting customers through the adoption and long-term optimization of complex technologies. You enjoy building trusted partnerships with customers and helping them realize measurable value throughout the customer lifecycle.
  • You have experience managing a portfolio of approximately 60 mid-market customers with over $1.5M in total ARR. You're comfortable balancing proactive engagement across a broad book of business while building strong relationships with a diverse set of stakeholders to drive adoption, retention, and growth.
  • You have experience partnering cross-functionally with teams such as Sales, Marketing, Product, Support, and Operations to advocate for customer needs and deliver a seamless customer experience.
  • You enjoy becoming a product expert and have demonstrated this in previous Customer Success roles. You create "aha" moments by tailoring trainings, workflow guidance, and strategic recommendations to each customer's unique goals and challenges.
  • You've worked with technically complex products and bring strong curiosity and problem-solving skills to understanding how systems, workflows, and integrations operate in practice

You Should Apply If:
  • You demonstrate mastery of clear communication. You ask questions with precision and can explain complex concepts in simple terms.
  • You are a great listener. You see your role as providing the voice of the customer to internal stakeholders so we can ensure that our product roadmap continues delivering value.
  • You enjoy working with a larger book of varied customers, and can effectively prioritise your time to make the biggest impact.
  • You're energized by learning and supporting a complex product. You enjoy diving deep into technical details, navigating advanced configurations, and data workflows, and you enjoy helping customers make sense of them.
  • You love to teach. Whether it's a complex report to a very tenured data analyst, or a workflow to a brand new recruiter, who is new to SaaS tools, you see every teaching moment as an opportunity.
  • Your peers describe you as detail oriented. You obsess over sending crisp follow-up emails, on time. You take pride in internal operations, like real-time CRM updates.
  • You move fast. You leverage tools/technology to maximize your time. You are at home managing a wide range of customers, and prioritizing effectively.
  • You're energized by an ever-improving work environment. Our team is growing, and continually iterating on processes - we live by our Operating Principle of "Implement Continuous Improvement"
  • You are always looking for ways to improve your work through data.

Why you shouldn't apply:
  • You thrive with a smaller, more focused book of customers,. Our High-Touch CSMs typically manage a book of 60+ customers, balancing personalized relationships with efficient, scalable support.
  • You're interested in managing customer accounts with well-defined touchpoints (rather than excited by the fluidity required of early stage CS work)
  • You shine as an exclusively commercial CSM, motivated by variable compensation. While our team's north star metric is revenue retention, we focus on adoption and engagement as our leading indicators. For renewal negotiation and upsell, we have a lovely team of Contract Managers. As such, this role does not currently include variable pay.
  • You're afraid of rolling up your sleeves. If the idea of getting in the weeds with a customer about the nuance between a time in process report and a time to hire report feels too granular, or project managing a workflow change for offer approvals feels "beneath you", this job isn't going to be for you.
About Ashby
We're building the next generation of enterprise software, and we're starting with a suite of products that help talent leaders, recruiters, and hiring managers run their hiring process significantly better. Learn more on our website: https://www.ashbyhq.com/
We are well funded and backed by great investors, including Y Combinator, Elad Gil and Lachy Groom. We have thousands of amazing customers including Snowflake, OpenAI, Shopify, Ramp, Notion, and Zapier (and many others who we cannot name!). Our growth and retention metrics are best-in-class among our peers: we have tens of millions in ARR, growing >100% year over year, very low churn, and many years of runway. We'll share more details once we meet. In short, it's the perfect time to join!
Interview Process
Our interview process is thorough - we aim to ensure each person that joins the team is the right fit for Ashby and will provide ample information for you to assess if Ashby is the right fit for you. The process for this role is as follows:
  • Intro Call with Ashby Recruiting - 30 Minutes
  • Hiring Manager Interview - 45 Minutes
  • Mock Customer Call - 45 Minutes
  • Final Round - 2 hours
    • Rather than a traditional panel interview with a large group, we structure our panel into a series of smaller conversations. This gives you the opportunity to meet with multiple team members in a more conversational setting focused on specific topics, instead of a formal Q&A. You'll discuss how you approach problem solving, how you work with sales, and dive into a product complexity exercise.
Benefits
  • You'll get the time to do things the right way; we put a lot of emphasis on high quality work and avoid quick hacks as much as possible.
  • 10-year exercise window for stock options. You shouldn't feel pressure to purchase stock options if you leave Ashby - do it when you feel financially comfortable.
  • Unlimited PTO with four weeks is recommended per year. Expect "Vacation?" in our one-on-one agenda until you start taking it
  • Twelve weeks of fully paid family leave in the US. We plan to expand this to employees in other countries as situations arise.
  • Generous equipment, software, and office furniture budget. Get what you need to be happy and productive!
  • $100/month education budget with more expensive items (like conferences) covered with manager approval.

Ashby provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.
Ashby is committed to a fair and transparent hiring process. We confirm that this advertisement is for an active, existing vacancy within our organization. Please be advised that we may use artificial intelligence-driven tools to assist our recruitment team in screening, assessing, and selecting candidates for this position.

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