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Customer Success Manager Americas Jobs (NOW HIRING)

Honeywell

Customer Success Representative II

Hamilton, NJ · On-site

$71K - $89K/yr

* Customer Success Manager - Americas We have an opportunity for a Customer Success Manager (Americas) to join Honeywell, where you will be responsible for building and maintaining strong relationships ...

Motivosity

Customer Success Manager

Lehi, UT · Hybrid

$65K - $95K/yr

Come join Motivosity as a Customer Success Manager! Maybe you're already at a cool company, but Motivosity is a bucket list company and except for the last three years, now's the most exciting time ...

StarTech.com Ltd.

Customer Success Manager

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

Motivosity

Customer Success Manager

Lehi, UT · On-site

$65K - $95K/yr

Come join Motivosity as a Customer Success Manager! Maybe you're already at a cool company, but Motivosity is a bucket list company and except for the last three years, now's the most exciting time ...

StarTech.com

Customer Success Manager

Newark, CA

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

Oma Robotics

Customer Success Manager

Customer Success Manager Oma Fertility is a network of fertility clinics located across the United States that provides medical, financial, and emotional support throughout a patient's fertility ...

Kofile Inc

Customer Success Manager

Customer Success Manager At Kofile, we believe that government has infinite potential to do good and that all information residing within local governments should be preserved, digitized, and made ...

Metroll

Customer Success Manager

Fontana, CA · On-site

Customer Success Manager Metroll is a global manufacturer of metal building materials. Through the hard work and commitment of our employees, we have grown into a successful company with over 40 ...

Selr LLC

Customer Success Manager

New York, NY

$150K/yr

Customer Success Manager Location: New York, NY (Onsite) Compensation: $150,000 base salary, $220,000 OTE Industry: Marketing Technology Employment Type: Full-time Customer Success Manager Our client ...

Murj

Customer Success Manager

The Customer Success Manager will perform and be proficient at all phases of the Customer Onboarding process from Pre-launch through post launch follow up and optimization. In performing these tasks ...

Bee Genius

Customer Success Manager

Oakland, CA · On-site

$70K - $100K/yr

Customer Success Manager Oakland, CA Join the team that's building the future of work, today. At Bee Genius, we thrive on innovation and pushing the boundaries -- and we are pushing the boundaries of ...

Impartner, Inc.

Customer Success Manager

The Customer Success Manager (CSM) is a key player on the Customer Success team. As a Client Success Manager, you'll be managing a set of named customers - driving adoption and outcomes leading to ...

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Customer Success Manager Americas information

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$32.5K

$83.1K

$140K

How much do customer success manager americas jobs pay per year?

As of Aug 25, 2026, the average yearly pay for customer success manager americas in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is a Customer Success Manager Americas?

A Customer Success Manager Americas is a professional dedicated to ensuring that customers across North, Central, and South America achieve their desired outcomes while using a company’s products or services. They act as a bridge between the company and its clients, helping with onboarding, addressing concerns, and providing ongoing support to maximize customer satisfaction and retention. By understanding regional needs and business goals, they drive product adoption and long-term relationships. Their role often involves collaborating with sales, support, and product teams to deliver a seamless customer experience.

How does a Customer Success Manager Americas typically collaborate with cross-functional teams to ensure customer satisfaction?

Customer Success Managers in the Americas often work closely with sales, product, and support teams to address customer needs and drive retention. They act as the primary point of contact, relaying customer feedback to internal stakeholders and coordinating solutions to complex issues. Regular meetings, shared project management tools, and clear communication channels are commonly used to streamline these collaborations. This cross-functional approach not only enhances customer satisfaction but also promotes continuous improvement across the organization.

What are the key skills and qualifications needed to thrive as a Customer Success Manager Americas?

To excel as a Customer Success Manager Americas, you need strong client relationship management skills, a solid understanding of account management, and experience with SaaS or technology products, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer onboarding tools, and data analytics systems is typically required. Exceptional communication, problem-solving, and cross-cultural collaboration skills help build trust and drive customer adoption. These capabilities are vital for ensuring customer satisfaction, retention, and long-term business growth across diverse markets in the Americas.
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Customer Success Manager Americas jobs near you
Infographic showing various Customer Success Manager Americas job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Enterprise Customer Success Manager, Americas

CodeRabbit

Boston, MA • On-site

$125K - $215K/yr

Full-time

Posted 12 days ago

Job description

About CodeRabbit
CodeRabbit is the leading AI code review platform, trusted by more than 17,000 customers and 150,000 open-source projects, conducting over 2 million code reviews each week. We build the symbiotic partnership between developers and AI that makes shipping fast software safe again, reviewing every pull request, IDE change, and CLI commit so teams can move quickly without breaking things.
We are a fast-moving, well-funded company, fresh off a $143M Series C at a $1.5B valuation - building Agentic Change Management, the control layer for software changes created by humans and agents. As AI writes more of the world's code, the bottleneck moves from implementation to judgment and helping human judgment scale is exactly the problem we exist to solve.
Role Overview
At CodeRabbit, we seek an exceptional, passionate Enterprise Customer Success Manager to join our growing customer success organization in the Americas theater. As a founding member of the customer success management team, you will ensure our customers realize value with our AI-powered code review platform. You will own the full customer journey, from kickoff to renewal and expansion. You will build and maintain strong relationships across your book of business, and you will be a champion for our customers - a vocal advocate who goes above and beyond to ensure our customers thrive.
Key Responsibilities
  1. Build strong, meaningful relationships with our customers and proactively seek to understand their business objectives and expectations
  2. Drive engagement and adoption throughout the full customer journey
  3. Own a book of business to include renewals and expansion opportunities
  4. Become a product expert and understand all components of CodeRabbit
  5. Educate customers on the best product usage, ensuring they maximize the value out of it
  6. Champion customer needs internally, leveraging your customer knowledge to advocate for them and influence the product roadmap
  7. Relentlessly focus on solving customer challenges by effectively communicating specific benefits and best practices of CodeRabbit
  8. Own customer-facing communications to ensure a professional and concise message
  9. Develop and present periodic reviews to customer leadership

Qualifications
Great candidates often have these qualifications:
  1. At least 5 years of experience in customer success or account management
  2. Technical competency to understand CodeRabbit's software and build strong relationships with highly technical prospects and key business stakeholders
  3. Customer Obsession: a passion to deliver a high-quality customer experience and a curiosity to help solve their problems
  4. Strong knowledge of the customer success space, including experience with negotiations and procurement processes
  5. Comfortable and proficient with various sales methodologies such as MEDDPICC, SPICED, and Command of Message
  6. Ability to establish trust at the CxO level as well as with software development practitioners
  7. Familiarity with modern software development practices, version control systems, and the software development ecosystem, e.g. Git, GitHub, CI/CD, VS Code, Cursor
  8. Excellent communication skills: business fluency in spoken and written English
  9. Ability to travel about 25% of the time to meet with customers

"Nice to Have"
Great candidates may also have one or more of these qualifications:
  1. Experience with code review processes and tools
  2. Familiarity with AI, software developer, and open source technologies
  3. Experience with GTM at early-stage, high-growth, VC-backed startups
  4. Familiarity with Git providers, e.g. GitHub, Bitbucket, GitLab, Azure DevOps
  5. Experience with major cloud providers and cloud-native technologies
  6. Familiarity with observability, RCA, and debugging practices

Our Values
  • Collaborative Humans: Prioritizing collective intelligence
  • Fearless Innovators: Turning obstacles into growth opportunities
  • Persistent, Passionate Developers: Thriving on complex, long-term challenges
  • Impact-Driven Creators: Crafting intuitive tools for developers
  • Rapid Learners and Un-learners: Adapting quickly in our fast-paced technological world

What We Offer
  1. Work on cutting-edge technology with real-world impact
  2. Collaborative and innovative environment
  3. Competitive salary, equity, and benefits
  4. Professional development opportunities

Base pay range for this role is $125k-215k. Actual salary will be based on job-related skills, experience, and location.
To apply, please submit your resume. CodeRabbit is an equal opportunity employer, committed to diversity and inclusion.

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