ZipRecruiter

Log In

1

Customer Success Manager Americas Jobs (NOW HIRING)

Jobgether

SMB Customer Success Manager - Americas

Our partner is looking for a SMB Customer Success Manager - Americas based in United States. This is a mid-level Customer Success opportunity supporting early-stage customers as they build effective ...

Oyster

Customer Success Manager (Americas)

Responsible for addressing and managing customers' health cases assigned to them. * Respond to customer inquiries and requests within the Success scope, providing timely and effective solutions.

Ashby

Startup Customer Success Manager - Americas

Startup Customer Success Manager Hello! I'm Jared I joined Ashby four years ago as the first member of the Startup Customer Success team. Since then, I have been a part of building out the onboarding ...

Suvoda

Customer Success Manager

Conshohocken, PA

Customer Success Manager Department: Customer Success Reports to: Director of Customer Success, Strategic Accounts The Customer Success Manager is responsible for the building and management of ...

StarTech.com Ltd.

Customer Success Manager

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

StarTech.com Ltd.

Customer Success Manager

Customer Success Manager At StarTech.com, we help IT professionals solve connectivity challenges through reliable, performance-driven solutions that make hard-to-find, made easy. The Customer Success ...

StarTech.com

Customer Success Manager

Seattle, WA · On-site

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

StarTech.com

Customer Success Manager

PA · Remote

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

Suvoda

Customer Success Manager

Conshohocken, PA · On-site

Customer Success Manager Department: Customer Success Reports to: Director of Customer Success, Strategic Accounts The Customer Success Manager is responsible for the building and management of ...

Motivosity

Customer Success Manager

Lehi, UT · On-site

$65K - $95K/yr

Come join Motivosity as a Customer Success Manager! Maybe you're already at a cool company, but Motivosity is a bucket list company and except for the last three years, now's the most exciting time ...

Azeus Systems

Customer Success Manager

Manhattan, NY · On-site

Customer Success Manager Azeus Systems Limited is looking for a Customer Success Manager to be part of our growing sales force for our product, Convene. Convene is a meeting and collaboration ...

Jobtailor

Customer Success Manager

Boston, MA · On-site

* Lead and grow a team of four to six Customer Success Managers * Run 1:1s, set expectations, coach against the Customer Success career progression framework, own development plans and performance ...

Kofile Inc

Customer Success Manager

Customer Success Manager At Kofile, we believe that government has infinite potential to do good and that all information residing within local governments should be preserved, digitized, and made ...

next page

Showing results 1-20

All JobsBusiness JobsCustomer Service JobsCustomer Service Manager JobsCustomer Success Manager Americas Jobs

Customer Success Manager Americas information

See salary details

$32.5K

$83.1K

$140K

How much do customer success manager americas jobs pay per year?

As of Sep 14, 2026, the average yearly pay for customer success manager americas in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is a Customer Success Manager Americas?

A Customer Success Manager Americas is a professional dedicated to ensuring that customers across North, Central, and South America achieve their desired outcomes while using a company’s products or services. They act as a bridge between the company and its clients, helping with onboarding, addressing concerns, and providing ongoing support to maximize customer satisfaction and retention. By understanding regional needs and business goals, they drive product adoption and long-term relationships. Their role often involves collaborating with sales, support, and product teams to deliver a seamless customer experience.

How does a Customer Success Manager Americas typically collaborate with cross-functional teams to ensure customer satisfaction?

Customer Success Managers in the Americas often work closely with sales, product, and support teams to address customer needs and drive retention. They act as the primary point of contact, relaying customer feedback to internal stakeholders and coordinating solutions to complex issues. Regular meetings, shared project management tools, and clear communication channels are commonly used to streamline these collaborations. This cross-functional approach not only enhances customer satisfaction but also promotes continuous improvement across the organization.

What are the key skills and qualifications needed to thrive as a Customer Success Manager Americas?

To excel as a Customer Success Manager Americas, you need strong client relationship management skills, a solid understanding of account management, and experience with SaaS or technology products, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer onboarding tools, and data analytics systems is typically required. Exceptional communication, problem-solving, and cross-cultural collaboration skills help build trust and drive customer adoption. These capabilities are vital for ensuring customer satisfaction, retention, and long-term business growth across diverse markets in the Americas.
More about Customer Success Manager Americas jobs

What cities are hiring for Customer Success Manager Americas jobs?

Cities with the most Customer Success Manager Americas job openings:

What states have the most Customer Success Manager Americas jobs?

States with the most job openings for Customer Success Manager Americas jobs include:

What are popular job titles related to Customer Success Manager Americas jobs?

For Customer Success Manager Americas jobs, the most frequently searched job titles are:

Customer Success Manager Americas jobs near you
Infographic showing various Customer Success Manager Americas job openings in the United States as of September 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

SMB Customer Success Manager - Americas

Remote

Jobgether
See more jobs at Jobgetherexternal

Other

PTO

Posted 6 days ago

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a SMB Customer Success Manager - Americas based in United States.
This is a mid-level Customer Success opportunity supporting early-stage customers as they build effective and scalable hiring practices.
You will help customers adopt a complex recruiting technology platform, solve challenging problems, and develop long-term practices that drive successful outcomes beyond initial onboarding.
The role combines customer support, product expertise, proactive problem-solving, and operational project ownership.
You will work within a pooled 1 customer model, providing responsive guidance through shared channels and customer calls while ensuring customers can access the right resources when they need them.
You will also lead medium and large-scale projects that improve onboarding, engagement, retention, documentation, webinars, and internal workflows.
Success in this role requires curiosity, strong communication, attention to detail, and the ability to independently understand complex customer needs and develop practical solutions.
This is an opportunity to work with talented cross-functional teams in a fast-moving environment where you can directly influence both customer outcomes and the evolution of Customer Success practices.
Accountabilities
  • Own a portfolio of SMB customers through a pooled 1 Customer Success model, serving as a primary point of contact through shared channels and customer calls in accordance with service-level agreements.
  • Support customers throughout their lifecycle, going beyond initial onboarding to encourage long-term engagement, product adoption, and retention.
  • Develop high-quality onboarding resources, documentation, webinars, and educational content that enable customers to become increasingly self-sufficient.
  • Provide thoughtful and responsive support through email and live customer interactions, helping users navigate complex product challenges and identify the most appropriate solutions.
  • Become a subject matter expert on the product and its capabilities so you can confidently advise customers with different levels of technical and recruiting experience.
  • Investigate customer challenges in depth, clarify underlying needs, evaluate multiple possible approaches, and recommend practical solutions based on the customer's specific context.
  • Lead medium and large-scale projects that support customer outcomes and strengthen internal Customer Success operations.
  • Build and improve scalable onboarding experiences, educational programs, engagement strategies, and retention best practices.
  • Collaborate with internal teams to identify workflow improvements and develop processes that make customer interactions more efficient and effective.
  • Identify opportunities to improve existing processes and proactively propose alternatives when practices or workflows become outdated.
  • Communicate clearly and empathetically with diverse customer groups, from experienced Talent Acquisition leaders to users who are new to recruiting software.
  • Balance customer interactions with project ownership, ensuring both immediate customer needs and longer-term operational priorities are addressed.
  • Contribute ideas and insights that help continuously improve customer experience, internal processes, and overall team effectiveness.
Requirements
  • You have at least 2 years of full-time experience in a customer-facing SMB Customer Success Manager, Account Manager, Program Manager, or comparable role.
  • You have experience supporting customers using complex, rapidly evolving software products, particularly products that require meaningful education, configuration, or ongoing guidance.
  • You are comfortable becoming a product and subject matter expert and can use that expertise to help customers navigate complex challenges.
  • You have strong problem-solving skills and can independently define the scope of an issue, identify multiple potential solutions, and determine an effective path forward.
  • You have excellent written and verbal communication skills and can communicate clearly with diverse audiences and levels of product expertise.
  • You demonstrate exceptional attention to detail and can provide thorough, clear, concise, and empathetic customer responses.
  • You know how to identify and extract the information that is most relevant to resolving a customer issue without creating unnecessary complexity.
  • You are curious and naturally investigate customer use cases, workflows, and underlying needs rather than stopping at surface-level answers.
  • You have experience defining problems and developing comprehensive solutions independently while also collaborating effectively with internal teams.
  • You are comfortable managing projects alongside day-to-day customer responsibilities and can prioritize competing demands effectively.
  • You are proactive about identifying inefficient or outdated processes and confident in recommending and implementing improvements.
  • You are comfortable working in a rapidly changing environment where products, processes, and customer needs continue to evolve.
  • You demonstrate sound judgment, ownership, adaptability, and a strong commitment to delivering excellent customer experiences.
  • Experience working with recruiting, Talent Acquisition, Human Resources, or other business software is beneficial but not required.
  • You are comfortable working remotely and collaborating with distributed teams across the Americas and other regions.
Benefits
  • Competitive compensation with equity opportunities.
  • Unlimited Paid Time Off (PTO), with approximately four weeks recommended annually.
  • Ten-year exercise window for eligible stock options.
  • Twelve weeks of fully paid family leave in the United States, with plans to expand the benefit to employees in other countries as applicable.
  • Generous budget for equipment, software, and office furniture to support an effective home working environment.
  • $100 per month education budget, with additional support for higher-cost learning opportunities such as conferences subject to manager approval.
  • Top-tier health insurance with premiums fully covered for employees and dependents in the United States.
  • Fully remote working environment.
  • Opportunities to work on meaningful customer-facing projects while developing expertise in Customer Success, product adoption, and operational improvement.
  • Exposure to a complex and evolving software product and the opportunity to become a trusted subject matter expert.
  • Opportunities to collaborate with talented teams across Customer Success, Product, Engineering, Design, and go-to-market functions.
  • Significant ownership over customer outcomes, projects, and improvements to internal processes.

How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
#LI-CL1
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply