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Customer Success Manager Americas Jobs in Decatur, GA

GBG

Customer Success Manager

Atlanta, GA · On-site

Customer Success Manager - Enterprise * Manage a portfolio of 25-30 enterprise accounts * Focus on scalable engagement, retention, and expansion * Balance strategic conversations with operational ...

GBG

Customer Success Manager

Atlanta, GA · On-site

The Role - Customer Success Managers We are hiring two Customer Success Managers to support our highest‑value customers across two distinct portfolios: Customer Success Manager - Enterprise

GBG

Customer Success Manager

Atlanta, GA

Customer Success Manager - Enterprise * Manage a portfolio of 25-30 enterprise accounts * Focus on scalable engagement, retention, and expansion * Balance strategic conversations with operational ...

Maxio

Customer Success Manager

Peachtree Corners, GA · On-site

Customer Success Manager (Mid-Market / Strategic Accounts) Remote (U.S.) | Reports to Director, Customer Success About Maxio Maxio is the leading financial operations platform for B2B SaaS companies ...

Maxio LLC

Customer Success Manager

GA · On-site

Customer Success Manager (Mid-Market / Strategic Accounts) Remote (U.S.) | Reports to Director, Customer Success About Maxio Maxio is the leading financial operations platform for B2B SaaS companies ...

Radancy

Customer Success Manager

Atlanta, GA · On-site

As a Customer Success Manager at Radancy, you'll drive the successful adoption, retention and growth of our Radancy Talent Acquisition Cloud and professional services for our customers. You'll be the ...

Cyxtera

Customer Success Manager

Lithia Springs, GA · Hybrid

Customer Success activities include ongoing management and oversight of our customers: on-boarding, daily support, product adoption, advocacy, and retention resulting in long term customer ...

TradePending

Customer Success Manager

Atlanta, GA · On-site

We are seeking a Customer Success Manager (CSM) to join our growing team in the automotive SaaS space. Our ideal candidate is passionate about building strategic customer relationships, maximizing ...

TradePending LLC

Customer Success Manager

Atlanta, GA · On-site

$65K - $75K/yr

We are seeking a Customer Success Manager (CSM) to join our growing team in the automotive SaaS space. Our ideal candidate is passionate about building strategic customer relationships, maximizing ...

Protomiq LLC

Customer Success Manager

Atlanta, GA · On-site

$65K - $75K/yr

We are seeking a Customer Success Manager (CSM) to join our growing team in the automotive SaaS space. Our ideal candidate is passionate about building strategic customer relationships, maximizing ...

Adobe

Customer Success Manager

Atlanta, GA · On-site

$100K - $183K/yr

As an Industry Customer Success Manager at Adobe, you will partner with enterprise customers to drive adoption, measurable business outcomes, and long-term value realization. You will foster strong ...

TASi Measurement

Customer Success Manager

Norcross, GA · On-site

Scholarship Programs Position Summary The Customer Success Manager is responsible for establishing and leading the new Mission Communications' Customer Success function, unifying technical support ...

Finastra

Customer Success Manager

Atlanta, GA · On-site +1

The Customer Success Manager (CSM) uses deep industry and product knowledge, business strategy insight, and strong account management skills to ensure customers achieve measurable value from Finastra ...

Trimble

Customer Success Manager

Atlanta, GA

Customer Success Manager Are you ready to be a part of the Asset Lifecycle Management (ALM) revolution? This Customer Success Manager position will help enable communities to design, build, operate ...

NPHub

Customer Success Manager

Atlanta, GA

Customer Success Manager Location: Vinings, GA (Hybrid, 2-3 days Per Week) Compensation: OTE $120,000 (Base $90k + Target Incentives $30k) Reporting to: Head of Sales & Success This isn't your ...

Safety Plus, Inc.

Customer Success Manager

Atlanta, GA · On-site

$60K - $70K/yr

We're looking for an experienced Customer Success Manager to join in helping to build and scale our Customer Success function. In this role, you'll engage with Safety Plus customers at every level of ...

NPHub

Customer Success Manager

Atlanta, GA · On-site

Customer Success Manager Location: Vinings, GA (Hybrid, 2-3 days Per Week) Compensation: OTE $120,000 (Base $90k + Target Incentives $30k) Reporting to: Head of Sales & Success This isn't your ...

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All JobsCustomer Success Manager Americas JobsCustomer Success Manager Americas Jobs in Decatur, GA

Customer Success Manager Americas information

See Decatur, GA salary details

$31.7K

$81.1K

$136.7K

How much do customer success manager americas jobs pay per year?

As of Jun 12, 2026, the average yearly pay for customer success manager americas in Decatur, GA is $81,098.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,100.00 and $96,700.00 per year, depending on experience, location, and employer.

What is a Customer Success Manager Americas?

A Customer Success Manager Americas is a professional dedicated to ensuring that customers across North, Central, and South America achieve their desired outcomes while using a company’s products or services. They act as a bridge between the company and its clients, helping with onboarding, addressing concerns, and providing ongoing support to maximize customer satisfaction and retention. By understanding regional needs and business goals, they drive product adoption and long-term relationships. Their role often involves collaborating with sales, support, and product teams to deliver a seamless customer experience.

What are the key skills and qualifications needed to thrive as a Customer Success Manager Americas, and why are they important?

To excel as a Customer Success Manager Americas, you need strong client relationship management skills, a solid understanding of account management, and experience with SaaS or technology products, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer onboarding tools, and data analytics systems is typically required. Exceptional communication, problem-solving, and cross-cultural collaboration skills help build trust and drive customer adoption. These capabilities are vital for ensuring customer satisfaction, retention, and long-term business growth across diverse markets in the Americas.

How does a Customer Success Manager in the Americas typically collaborate with cross-functional teams to ensure customer satisfaction?

Customer Success Managers in the Americas often work closely with sales, product, and support teams to address customer needs and drive retention. They act as the primary point of contact, relaying customer feedback to internal stakeholders and coordinating solutions to complex issues. Regular meetings, shared project management tools, and clear communication channels are commonly used to streamline these collaborations. This cross-functional approach not only enhances customer satisfaction but also promotes continuous improvement across the organization.
What are popular job titles related to Customer Success Manager Americas jobs in Decatur, GA? For Customer Success Manager Americas jobs in Decatur, GA, the most frequently searched job titles are:
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Customer Success Manager Americas jobs near you

Customer Success Manager

GBG

Atlanta, GA • On-site

Full-time

Posted 25 days ago

Job description

Enabling safe and rewarding digital lives for genuine people, everywhere
We make it our mission to ensure more genuine people have digital access to opportunities, and businesses have access to more genuine people. Our technology draws on diverse and reliable data to create a single point of truth for identity and address verification.
With over 30 years of experience behind us our team and technology are focused on enabling safe and rewarding digital lives for everyone. Regardless of age, location or background, genuine people everywhere should be able to digitally prove who they are and where they live.
Customer Success Team
At GBG, we go beyond delivering products, we partner with our customers to help them grow with confidence. Our Customer Success team sits at the heart of that mission, acting as the connective tissue between our customers, our solutions, and our internal teams.
This is an exciting opportunity to join Customer Success at a formative stage and help shape how GBG scales customer engagement, value realization, and long-term partnerships. We believe that healthy customers are growing customers, and achieving that means:
  • Deeply understanding our customers' goals and quantifying how GBG helps them succeed
  • Bringing curiosity to customer challenges and business strategies
  • Building trusted relationships across multiple levels within customer organizations
  • Partnering cross-functionally at GBG to advocate for customer needs
  • Challenging both customers and ourselves to innovate and drive meaningful growth

You'll be part of a collaborative, forward-thinking team that values ownership, curiosity, and customer advocacy.
The Role - Customer Success Managers
We are hiring two Customer Success Managers to support our highest-value customers across two distinct portfolios:
Customer Success Manager - Enterprise
  • Manage a portfolio of 25-30 enterprise accounts
  • Focus on scalable engagement, retention, and expansion
  • Balance strategic conversations with operational execution

Customer Success Manager - Strategic
  • Manage a small portfolio of 5-7 strategic accounts
  • Work with high-volume, high-complexity customers
  • Deliver deeply consultative, high-touch engagement with significant executive visibility

In both roles, you will serve as a strategic partner from contract signature through onboarding, adoption, value realization, renewal, and growth. You will collaborate closely with Sales, Customer Growth, Onboarding, Product, and Support to ensure customers achieve their business objectives through GBG's solutions.
These roles are ideal for customer-centric leaders who thrive in complex environments, enjoy influencing outcomes, and want to play a meaningful role in long-term customer and company growth.
What you will do
  • Own base revenue retention across your assigned portfolio, proactively managing renewals and long-term account health
  • Build and maintain trusted relationships with stakeholders across operational, technical, and executive levels
  • Measure and monitor customer health, usage, and risk signals; create and execute success or recovery plans as needed
  • Lead high-impact customer engagements, including executive business reviews, account planning, and renewal discussions
  • Identify and articulate new customer challenges and collaborate with Customer Growth and Sales teams to surface expansion opportunities (CSQLs)
  • Develop deep expertise in GBG's solutions and clearly demonstrate how they support customer business outcomes
  • Guide customers through best-practice product adoption aligned with their goals and regulatory requirements
  • Analyze usage trends, volumes, and performance data to identify anomalies, risks, or optimization opportunities
  • Partner closely with Support and Product teams to resolve issues, surface trends, and influence roadmap priorities
  • Operate cross-functionally to advocate for customers and drive alignment across GBG
  • Continuously identify opportunities to improve efficiency, scalability, and the overall customer experience
  • Leverage emerging technologies, including AI and automation, to enhance engagement and value delivery

Note: Strategic CSMs will spend more time in executive-level engagement, complex escalations, and high-volume operational oversight, while Enterprise CSMs will focus on portfolio-level impact, scalability, and growth across a broader customer set.
Requirements
Skills we are looking for
  • Proven experience in customer-facing roles supporting enterprise and/or strategic accounts
  • Strong ability to manage senior-level and executive customer relationships
  • Track record of driving customer retention, adoption, and long-term value realization
  • Experience leading executive business reviews, renewal discussions, and account planning
  • Strong analytical skills with the ability to translate data into clear, compelling success stories
  • Comfort working cross-functionally in a fast-paced, matrixed organization
  • Proactive, solutions-oriented mindset with strong ownership and follow-through
  • Deep curiosity about product capabilities and applying them to complex customer challenges
  • Ability to operate effectively in ambiguity with an entrepreneurial, adaptable approach
  • Interest in leveraging automation, AI, and scalable processes to improve customer outcomes
  • Familiarity with tools such as Salesforce, Microsoft Office, Power BI or Tableau, Gong, and Customer Success platforms
  • Experience in identity verification, fraud prevention, or related industries such as fintech, banking, gaming, lending, insurance, retail, or technology is a strong plus

Benefits
To find out more
As an equal opportunity employer, we are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process.
To chat to the Talent Attraction team and find out more about our benefits and why we're a great place to work, drop an email to behired@gbgplc.com and we'll be in touch. You can also find out more about careers at GBG and check out our current opportunities at gbgplc.com/careers.

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