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Account Manager Customer Success Jobs in Indiana

United Parcel Service (UPS)

$70K - $123K/yr

Qualifications * 0-4 years in customer success, support, or related customer-facing roles. * SMB account management experience. * Ability to manage multiple customer engagements through strong ...

CMA CGM

Customer Success Professional II

Plainfield, IN · On-site

$75K - $79K/yr

Key Responsibilities Customer Engagement & Account Management • Serve as a primary day-to-day ... success, account management, logistics operations, or a related commercial support role. • ...

SGI

Account Manager, Customer Engagement

Indianapolis, IN · On-site

$50K - $60K/yr

KEY RESPONSIBILITIES Customer Service Delivery: * Exercise ongoing judgement, time management, and ... for account success. * Actively participate and/or lead internal team meetings. Client Sales:

Kendall Group

Customer Success Advocate

Fort Wayne, IN · On-site

$65 - $90/hr

Manage customer account escalations and advocate for the customer cross-departmentally* Work closely with the customer to define and monitor success criteria metrics while maintaining overall ...

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Account Manager Customer Success information

What does an account manager customer success do?

An Account Manager in Customer Success is responsible for building and maintaining strong relationships with clients, ensuring that they are satisfied with a company's products or services. They act as the main point of contact for clients, addressing their needs, resolving issues, and identifying opportunities for growth or upselling. Their goal is to help clients achieve their desired outcomes while driving customer retention and loyalty. Account Managers often collaborate with internal teams to deliver value and support clients' long-term success.

What are the key skills and qualifications needed to thrive as an account manager customer success?

To thrive as an Account Manager Customer Success, you need strong relationship-building skills, account management experience, and a deep understanding of customer needs, often supported by a relevant degree. Familiarity with CRM platforms like Salesforce, customer success software, and data analytics tools is typically required. Exceptional communication, problem-solving, and proactive collaboration set top performers apart in this role. These skills are crucial for ensuring customer satisfaction, retention, and long-term business growth.

How does an account manager customer success typically collaborate with other departments to ensure client satisfaction?

Account Managers in Customer Success work closely with teams such as Sales, Product, and Support to resolve client issues and identify growth opportunities. They often serve as the main point of contact for clients, relaying feedback and coordinating cross-functional efforts to address client needs. Regular communication and alignment with internal teams help ensure that client expectations are met and that any concerns are addressed promptly. This collaborative approach is essential for fostering long-term client relationships and achieving high satisfaction rates.

What is the difference between Account Manager Customer Success vs Account Executive?

AspectAccount Manager Customer SuccessAccount Executive
Primary FocusRetaining clients, ensuring satisfaction, and fostering long-term relationshipsGenerating new business, closing sales, and acquiring new clients
Work EnvironmentPost-sales, ongoing client management, collaborative with customer success teamsSales meetings, prospecting, and presenting to potential clients
Required SkillsCustomer relationship management, communication, problem-solvingSales techniques, negotiation, persuasion
Common CertificationsCRM certifications, customer service trainingSales certifications, product knowledge courses

While both roles involve client interaction, Account Manager Customer Success focuses on maintaining existing client relationships and ensuring satisfaction, whereas Account Executives primarily aim to acquire new clients and close sales. Understanding these differences helps in choosing the right career path or job focus within the industry.

What are popular job titles related to Account Manager Customer Success jobs in Indiana?

For Account Manager Customer Success jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Account Manager Customer Success jobs in Indiana look for?

The top searched job categories for Account Manager Customer Success jobs in Indiana are:

What cities in Indiana are hiring for Account Manager Customer Success jobs?

Cities in Indiana with the most Account Manager Customer Success job openings:

Account Manager Customer Success jobs near you
Infographic showing various Account Manager Customer Success job openings in Indiana as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Manager, Customer Success (6)

NRT Technology Corp.

Indianapolis, IN • On-site

Full-time

Medical, Dental, Vision, PTO

This job post has expired today. Applications are no longer accepted.

Key responsibilities

  • Manage all customer initiatives for NRT's major corporate accounts and single customers.

  • Conduct calls and follow up on issues with top accounts, engaging appropriate internal departments.

  • Build and maintain successful customer relationships through meetings, presentations, and teleconferences.

Job description

Manager, Customer Success
About NRT
At NRT, we build more than solutions: we build up each other.
NRT is a worldwide leader in future-ready FinTech and Information Technology designed to elevate and enhance the enterprise gaming industry. Our next-generation solutions encompass every aspect of the modern integrated resort, including secure payment systems, AML compliance and reporting tools, credit information and electronic marker services to intelligent and engaging table game platforms, dynamic financial and marketing kiosks, and our completely customizable digital gamification and mobile experiences. NRT has acquired JOINGO®, a revolutionary resort app engagement platform dedicated to unifying guest experiences, offering a seamless experience from booking to checkout through App Builder, which has more than 100 third-party integrations which are unmatched in the industry.
Our strategic partnerships have resulted in the most convenient, reliable, and secure omni-channel payment ecosystem in the industry. Our collective solutions are used by casinos, race and sports operators, lotteries, banks, and retailers-- globally-- to dazzle their guests.
We believe in the value of connection and community. Our diversity in skills and background make us a unique and formidable culture. We encourage the growth of individual development and recognize that our success depends on developing each other. To stand firm is to stand together.
Our combined innovation and success is rewarded through competitive salaries, paid time off, individual growth plans, community sharing, collaboration, Health Benefits (including medical, vision, dental, EAP, etc) and more. We provide training, product knowledge demos, tiered-lever skill building, development workshops, teambuilding exercises, webinars, and more. Joining NRT is more than a job-- it's an opportunity to grow and discover.
To learn more about who we are and what we do, visit our website at www.nrttech.com.
Reporting to the Director, Customer Success, the Manager, Customer Success's primary mandate is to manage all customer initiatives the incumbent's focus will be customer account management.
Core Competencies
• Communication
• Achievement/Results Oriented
• Teamwork
• Initiative
• Customer service
• Flexibility/Adaptability
• Problem Solving
• Building relationships
Responsibilities include the following, but are not limited to:
Customer Account Management - Major Accounts
• Accountable for all customer initiatives for NRT's major corporate accounts and single customers.
• Conduct calls to all NRT top accounts and follow up on issues by engaging appropriate internal departments.
• Prepare Initiatives Review(s) with customer management (may include Service Reports where applicable).
• Build and maintain successful customer relationships through meetings, presentations, teleconferences (i.e., Quarterly Executive Teleconferences), between customer and NRT.
• Administer and manage Boarding forms for all new customers.
• Support development of specific plans to ensure revenue growth and quota.
• Other responsibilities as required by the EVP, Customer Success, or President/CEO.
• Up to 50% travel is required.
Qualifications
• At least 3 years of experience in account/relationship management, business development or client-facing role
• Experience in working with multi-geographical customers, providing timely support remotely and in-person.
• Excellent communication and presentation skill
• Experience in managing ATM accounts is an asset.
• Bachelor's Degree in business related discipline is required, MBA/Master's degree is an asset.
NRT is an equal opportunity employer and does not use AI within its hiring process in most cases. In a case where AI is utilized to assess a candidate during the process, an advanced notice will be provided. It is NRT's policy to recruit and select applicants for employment solely on the basis of their qualifications, with emphasis on selecting the best-qualified person for the job. NRT does not discriminate against applicants based on race, color, religion, sex, sexual orientation, national origin, or disability or any other status or condition protected by applicable law. NRT welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
NRT would like to thank all applicants for applying, but only those applicants best suited for the position will be contacted.

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