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Account Manager Customer Success Jobs in Indiana

Harris

$22 - $25/hr

Support Customer Success and account management activities such as preparing customer materials, tracking follow-up items, monitoring customer engagement, and helping coordinate internal and customer ...

Grote Industries

Customer Success Manager

Madison, IN · On-site

The Customer Success Manager will oversee the day-to-day customer interactions for our growing Grote Networks business unit. They'll contribute to a high-performing support team, create scalable ...

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Account Manager Customer Success information

What is the difference between Account Manager Customer Success vs Account Executive?

AspectAccount Manager Customer SuccessAccount Executive
Primary FocusRetaining clients, ensuring satisfaction, and fostering long-term relationshipsGenerating new business, closing sales, and acquiring new clients
Work EnvironmentPost-sales, ongoing client management, collaborative with customer success teamsSales meetings, prospecting, and presenting to potential clients
Required SkillsCustomer relationship management, communication, problem-solvingSales techniques, negotiation, persuasion
Common CertificationsCRM certifications, customer service trainingSales certifications, product knowledge courses

While both roles involve client interaction, Account Manager Customer Success focuses on maintaining existing client relationships and ensuring satisfaction, whereas Account Executives primarily aim to acquire new clients and close sales. Understanding these differences helps in choosing the right career path or job focus within the industry.

How does an account manager customer success typically collaborate with other departments to ensure client satisfaction?

Account Managers in Customer Success work closely with teams such as Sales, Product, and Support to resolve client issues and identify growth opportunities. They often serve as the main point of contact for clients, relaying feedback and coordinating cross-functional efforts to address client needs. Regular communication and alignment with internal teams help ensure that client expectations are met and that any concerns are addressed promptly. This collaborative approach is essential for fostering long-term client relationships and achieving high satisfaction rates.

What are the key skills and qualifications needed to thrive as an account manager customer success?

To thrive as an Account Manager Customer Success, you need strong relationship-building skills, account management experience, and a deep understanding of customer needs, often supported by a relevant degree. Familiarity with CRM platforms like Salesforce, customer success software, and data analytics tools is typically required. Exceptional communication, problem-solving, and proactive collaboration set top performers apart in this role. These skills are crucial for ensuring customer satisfaction, retention, and long-term business growth.

What does an account manager customer success do?

An Account Manager in Customer Success is responsible for building and maintaining strong relationships with clients, ensuring that they are satisfied with a company's products or services. They act as the main point of contact for clients, addressing their needs, resolving issues, and identifying opportunities for growth or upselling. Their goal is to help clients achieve their desired outcomes while driving customer retention and loyalty. Account Managers often collaborate with internal teams to deliver value and support clients' long-term success.
What are popular job titles related to Account Manager Customer Success jobs in Indiana? For Account Manager Customer Success jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Account Manager Customer Success jobs in Indiana look for? The top searched job categories for Account Manager Customer Success jobs in Indiana are:
What cities in Indiana are hiring for Account Manager Customer Success jobs? Cities in Indiana with the most Account Manager Customer Success job openings:
Account Manager Customer Success jobs near you
Infographic showing various Account Manager Customer Success job openings in Indiana as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Technical Account Manager

Scale Computing INC

Indianapolis, IN • On-site

Full-time

Medical, Dental, Vision, Retirement

Re-posted 4 days ago

Job description

Description

Location: Indianapolis, IN // Austin, TX

Job Type: Full-time, On-site

Department: Strategic Account Management


Who We Are

Scale Computing is a global leader in edge computing, hyperconverged infrastructure, and managed networking solutions. We deliver innovative, secure, and scalable technology that powers critical operations worldwide.


Who We're Looking For

The Technical Account Manager (TAM) serves as a trusted technical advisor and customer advocate for Scale Computing customers. This role combines technical expertise across hyperconverged infrastructure, managed networking, virtualization, and edge computing with strong relationship management skills. The ideal candidate will partner with customers to help ensure successful deployments, drive product adoption, and support ongoing customer success.


This role is assigned to customer accounts as part of the Strategic Account Management team to foster strong relationships between Scale Computing and our customers by providing deployment guidance, best practices, customer training, support escalation assistance, and proactive engagement to help customers achieve their business and technical goals.

Additionally, Technical Account Managers may support proof-of-concept engagements, pilot projects, customer rollouts, and special customer initiatives while serving as a technical resource across the organization.


Requirements & Attributes

Customer Success & Relationship Management

  • Build and maintain positive relationships with assigned customer accounts.
  • Serve as a primary technical point of contact for customers and help address questions, concerns, and technical challenges.
  • Assist customers in achieving desired business outcomes through product adoption and best-practice guidance.
  • Monitor customer health and identify potential risks or opportunities for improvement.
  • Document customer interactions, technical recommendations, and success milestones.

Technical Knowledge & Problem Solving

  • Working knowledge of managed networking, hyperconverged infrastructure, virtualization, storage, Linux, Windows, and related technologies.
  • Ability to troubleshoot technical issues and collaborate with internal teams to resolve customer concerns.
  • Understand and communicate technical concepts to both technical and non-technical audiences.
  • Familiarity with edge computing, distributed systems, and managed services environments.
  • Participate in technical discussions, deployments, and customer onboarding activities.

Customer Advocacy

  • Support customer adoption, onboarding, and ongoing success initiatives.
  • Gather customer feedback and share insights with Product, Engineering, Support, and Services teams.
  • Help identify opportunities for customers to maximize value from Scale Computing solutions.
  • Contribute to customer success plans and account reviews.

Cross-Functional Collaboration

  • Partner with Sales, Product Management, Engineering, Support, and Services teams to deliver a positive customer experience.
  • Participate in customer meetings, business reviews, and technical discussions.
  • Escalate issues appropriately and provide timely communication to stakeholders.
  • Adapt to changing priorities while maintaining a customer-focused approach.

Requirements

Preferred Qualifications, Education, and Experience

  • 3-5 years of experience in Technical Account Management, Customer Success, Technical Support, Professional Services, Systems Administration, or other customer-facing technical roles.
  • Experience supporting enterprise, mid-market, or multi-site customer environments.
  • Familiarity with CRM platforms such as Salesforce.
  • Exposure to virtualization, hyperconverged infrastructure, managed networking, or edge computing solutions.
  • Strong communication, presentation, and problem-solving skills.
  • Bachelor's degree in a technical or business-related field, or equivalent practical experience.

Perks of Scale Computing

  • Medical, Dental, Vision Insurance
  • 401(k) with company match, FSA, HSA
  • Casual dress code, flexible work environment
  • Fully stocked kitchen
  • Vibrant and Inclusive Workplace Atmosphere
  • Paid company holidays and discretionary time-off policy

Scale Computing is a global business with offices around the world, thousands of customers, and countless applications running on our industry-leading platforms. We enjoy this success because we have made a conscious effort to build this company by hiring amazing people. Scale was founded on the belief that transparency and collaboration create a culture of ownership, success, and empowerment. At Scale, we build empowerment through diversity and our core values of the V.O.I.C.E. of the Customer.


Scale Computing is an equal opportunity employer. The final candidates will be subject to a pre-employment background check.

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