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Account Executive Manager Customer Success Jobs

Vertexinc

Sr. Manager, Customer Success

... Customer Success Account Managers aligned to a specific sales region. This leader is accountable ... Partner with Regional Sales Directors and Account Executives to develop and execute account ...

Trintech

Manager, Customer Success

Norway, MI · On-site

Coach Customer Success Managers to deliver high-value Success Reviews and Executive Business ... Who you are*** 5+ years' experience in Customer Success, Account Management, or a customer-facing ...

EnrollHere, Inc.

As an Account Executive within the Customer Success Team, you'll own post-sale growth and ... This is a hybrid role blending strategic account management, consultative selling, and client ...

Jobgether

Manager, Customer Success - Upmarket

$100K - $500K/yr

Coach Customer Success Managers on account strategy, executive stakeholder engagement, success planning, renewal strategy, risk mitigation, and value delivery. * Ensure customer risks are proactively ...

MasterCard

Manager, Customer Success

Holladay, UT · On-site

This role is responsible for driving executive level engagement with strategic clients, ensuring ... accounts Identify upsell and expansion opportunities by uncovering new use cases and evolving ...

New

Dynamic Yield

Manager, Customer Success

Salt Lake City, UT · On-site

$118K - $171K/yr

Own and manage executive level relationships across assigned FI clients, acting as a trusted ... Create and execute strategic account plans with measurable objectives and success metrics * Monitor ...

New

Trimble, Inc.

Manager, Customer Success

Westminster, CO · On-site

Drive Transformation and Growth as Manager, Customer Success - Strategic Accounts! Are you ready to ... Cultivate strong executive relationships and partner with cross-functional leadership across Sales ...

Infor

Customer Success Executive

Atlanta, GA · On-site

Prior experience in Customer Success, Account Management, or related enterprise Healthcare SaaS/software * Demonstrated experience managing executive-level relationships and commercial renewal ...

WP Engine

Manager, Customer Success

Manager Of Customer Success We engage the most inspired minds to do their best work wherever they ... mitigation of at-risk accounts, ensuring timely activation of executive engagement and ...

6sense

Manager, Customer Success - Upmarket

$100K - $500K/yr

Coach Customer Success Managers on account strategy, executive stakeholder engagement, success planning, renewal strategy, risk mitigation, and value delivery, ensuring they understand and own the ...

ArcSpan

Manager, Customer Success

Manhattan, NY · On-site

Customer Success Manager Location: New York, NY (Hybrid) Experience: 4-6+ Years About ArcSpan ... Prepare executive-level reporting and account status updates. * Contribute to customer success ...

NinjaOne

Manager, Customer Success

Austin, TX · Hybrid

You will play a pivotal role in shaping our account management strategies and fostering a customer ... Establish and maintain executive-level relationships with key customers, acting as a trusted ...

Relay Commerce

Manager, Customer Success

Manage your own portfolio of customer accounts while supporting the overall Customer Success team ... You communicate clearly and effectively with customers, team members, executives, and cross ...

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How much do account executive manager customer success jobs pay per year?

As of Sep 13, 2026, the average yearly pay for account executive manager customer success in the United States is $80,657.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,000.00 and $101,000.00 per year, depending on experience, location, and employer.

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Infographic showing various Account Executive Manager Customer Success job openings in the United States as of September 2026, with employment types broken down into 80% Full Time, and 20% Contract. Highlights an 60% In-person, and 40% Remote job distribution, with an average salary of $80,657 per year, or $38.8 per hour.

Sr. Manager, Customer Success

Remote

Vertexinc
See more jobs at Vertexincexternal

Full-time

Posted 18 days ago

Job description

Job Description:

The Senior Manager, Customer Successis responsible forleading a team of Customer SuccessManagersand Customer Success Account Managers aligned to a specific sales region. This leader is accountable for driving customer adoption, value realization, retention, expansion readiness, and executive engagement across a portfolio of strategic customer relationships.
Working closely with Sales, Support, Professional Services, Product Management, Education Services, and Partner teams, the Senior Manager ensures customers achieve measurable business outcomes while maximizing the value of their investment.
This role serves as the primary Customer Success leader for the region, partnering with sales leadership to execute account strategies, mitigate customer risk,identifygrowth opportunities, and improve overall customer health.
The Senior Manager leverages AI-poweredtools, customer intelligence platforms, predictive analytics, and digital success technologies to improve operational efficiency, surface customer insights, drive proactive engagement, and scale Customer Success best practices.

ESSENTIAL JOB FUNCTIONS & RESPONSIBILITIES:

Regional Customer Success Leadership

  • Lead a regional Customer Success organization responsible for customer retention, adoption, business outcomes, and customer satisfaction.
  • Partner with Regional Sales Directors and Account Executives to develop and execute account strategies.
  • Ensure consistent execution of customer lifecycle motions including onboarding, adoption, value realization, business reviews, renewal readiness, executive engagement, and risk management.

Customer Growth & Retention

  • Own regional retention and renewal performance.
  • Lead proactive identification and mitigation of customer risks.
  • Support expansion and cross-sell motions aligned to customer business objectives.

AI-Enabled Customer Success

  • Drive adoption and effective use of AI-enabled Customer Success tools and platforms.
  • Leveragepredictive health models, telemetry, usage analytics, and AI-generated insights.
  • Guide teams inutilizingAI copilots, automation, and digital success capabilities.
  • Measure and improve AI impact on retention, productivity, andcustomer experience.

Executive Customer Engagement

  • Build relationships with customer executives and strategic stakeholders.
  • Sponsor Customer Business Reviews and Executive Business Reviews.
  • Support Executive Sponsor Program activities.

Operational Excellence

  • Monitorcustomer health, retention trends, and portfolio performance.
  • Drive forecasting, reporting, and continuous improvement initiatives.

People Leadership

  • Lead a regional team of Customer Success Managers, Customer Success Account Managers, and related customer-facing professionals.
  • Manage employee development, succession planning, territory alignment, operational performance, and employee engagement.
  • Recruit, develop, andretainhigh-performing Customer Success talent.
  • Coach managers and individual contributors on executive engagement, adoption, and risk management.

REQUIRED QUALIFICATIONS:

  • Deep understanding of Customer Success methodologies and subscription business models.
  • Strong business acumen with experience managing retention and customer outcomes.
  • Experience partnering with Sales, Services, Support, Product, and Executive Leadership.
  • Strong executive presence and communication skills.
  • ExperienceleveragingAI, analytics, customer intelligence platforms, and automation technologies.
  • Proven ability to lead geographically dispersed teams.

PREFERRED QUALIFICATIONS:

  • Bachelor's degree in Business, Technology, Accounting, Taxation, or related discipline.
  • Master's degree preferred.
  • 10+ years of Customer Success, Strategic Account Management, Professional Services, or Consulting experience.
  • 5+ years leading managers and customer-facing teams.
  • Experience leading AI-enabled transformation initiatives preferred.

    COMMENTS:

    The above statements are intended to describe the general nature and level of work being performed by individuals in this position. Other functions may be assigned, and management retains the right to add or change the duties at any time.


    Vertex Values: Together We Win

    We're building a team of people who are passionate about making an impact for our customers and committed to how that impact is achieved. Our values define the behaviors, mindset, and culture that make Vertex a great place to grow and do meaningful work.


    Play to Win or We Don't Play - If we choose to do something, we're choosing to do it because we plan to win. That mindset raises our bar on product quality, customer outcomes, and how we show up for one another.


    Work As a Team, Putting the Customer At the Core - Our customers are our true north. Whatever your role, ask: how will this help a customer succeed today? We earn trust through outcomes, not promises.


    Achieve Excellence With Integrity, Speed, and Agility - The market isn't slowing down. We'll move faster, adapt quickly, and never compromise on doing things the right way - for teammates, customers, and partners.


    Innovate Boldly With a Growth Mindset - Progress demands smart risk. We'll try new approaches, learn fast, and keep pushing the boundaries - especially where AI can remove friction and unlock value.


    Communicate with Care, Candor and Transparency - Honest, constructive conversations make us better. Let's speak plainly about what's working and what isn't and help each other improve.

    Pay Transparency Statement:

    US Base Salary Range: $131,600.00 - $171,100.00

    Base pay offered to new hires may vary based upon factors including relevant industry and job-related skills and experience, geographic location, and business needs.* The range displayed does not encompass the full potential of the role, which allows for further growth and career progression.

    In addition, as a part of our total compensation package, this role may be eligible for the Vertex Bonus Plan (VOB), a role-specific sales commission/bonus, and/or equity grants.

    Learn more about Life at Vertex and connect with your recruiter for more details regarding Vertex's compensation and benefit programs.

    *In no case will your pay fall below applicable local minimum wage requirements.

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