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Account Executive Manager Customer Success Jobs

Niural AI

Manager, Customer Success

Manhattan, NY · On-site

Support for building a consistent and scalable client experience across the customer portfolio What We're Looking For * 3+ years of experience managing a Customer Success, Client Services, Account ...

Shipfusion

Manager, Customer Success

Harrisburg, PA

$100K - $110K/yr

Be responsible for managing the day to day functions of accounts ranging from medium to high ... Develop and standardize Customer Success processes, playbooks, reporting, and best practices.

WinsAbove

Partner closely with Sales and the Partnerships organization to align on account strategy ... Strong executive presence and the ability to represent Anthropic with partner technical and ...

1Huddle

Manager, Customer Success

Newark, NJ · On-site

Manage customer relationships, beginning from onboarding, through account management to renewal. * Contributing to the success of our clients by helping them get the most out of our platform through ...

Vistra Corp.

Manager, Customer Success

Irving, TX · On-site

Job Summary The Customer Success Manager will lead a team that plays a substantial role in meeting ... Suite executives. • Act as a subject matter expert and make recommendations to other cross ...

Otterbrook

Sr. Manager, Customer Success

Alameda, CA · On-site

You'll coach and develop the team, work with the executive team to define high level goals, craft ... Partner with the Enterprise CSM on the largest accounts, personally overseeing enterprise customer ...

Sourgum

Customer Success Manager

Jersey City, NJ · On-site

Sourgum is seeking a dynamic and driven individual to join our team as a Customer Success Manager ... Collaborate with Account Executives to draft new contracts and renewals, ensuring accuracy and ...

Otterbrook

Sr. Manager, Customer Success

Sunnyvale, CA · On-site

You'll coach and develop the team, work with the executive team to define high level goals, craft ... Partner with the Enterprise CSM on the largest accounts, personally overseeing enterprise customer ...

Otterbrook

Sr. Manager, Customer Success

San Mateo, CA · On-site

You'll coach and develop the team, work with the executive team to define high level goals, craft ... Partner with the Enterprise CSM on the largest accounts, personally overseeing enterprise customer ...

Plaid Inc

Account Executive Manager, SMB

New York, NY · On-site

$266K - $360K/yr

Oversee both new customer acquisition and existing account management, creating tailored approaches ... Proven success working cross-functionally to drive business outcomes. * A track record of ...

insightsoftware

Senior Manager, Customer Success

Increase opportunities for expansion and up-sells by creating a bridge between Account Management ... Strong executive presence with the ability to present data clearly and concisely * Demonstrates a ...

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Account Executive Manager Customer Success information

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$34K

$80.7K

$154.5K

How much do account executive manager customer success jobs pay per year?

As of Sep 15, 2026, the average yearly pay for account executive manager customer success in the United States is $80,657.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,000.00 and $101,000.00 per year, depending on experience, location, and employer.

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Infographic showing various Account Executive Manager Customer Success job openings in the United States as of September 2026, with employment types broken down into 80% Full Time, and 20% Contract. Highlights an 60% In-person, and 40% Remote job distribution, with an average salary of $80,657 per year, or $38.8 per hour.

Manager, Customer Success

Manhattan, NY • On-site

Niural AI
See more jobs at Niural AIexternal

Other

Re-posted 13 days ago

Job description

Manager, Customer Success

Niural AI is looking for an experienced people manager to lead our Customer Success team. In this role, you will manage a client-facing team that supports payroll, benefits, and PEO relationships, ensuring clients receive consistent, timely, and high-quality service.

You will report directly to the Director, PEO Operations and serve as the first leadership layer for the Customer Success team. You will be responsible for team performance, coaching, client issue resolution, operational consistency, and helping build a high-accountability, service-driven culture as the team scales.

Niural AI operates at a fast pace. Priorities can shift, processes continue to evolve, and we need leaders who can make sound decisions, support their teams, and keep work moving without waiting for perfect information.

What You'll Own
  • Direct management of 4–6 Customer Success team members supporting benefits and payroll client relationships
  • Team performance, development, coaching, feedback, and accountability
  • Client issue triage and resolution, serving as the first leadership point of contact for complex client questions or service concerns
  • Consistent adherence to internal processes, SLAs, communication standards, and follow-through expectations
  • Cross-functional coordination with Benefits Operations, Payroll, Implementation, Tax, Invoicing, and Engineering teams
  • Visibility into client health, recurring service issues, operational risks, and recommended process improvements
  • Support for building a consistent and scalable client experience across the customer portfolio
What We're Looking For
  • 3+ years of experience managing a Customer Success, Client Services, Account Management, or Operations team in a B2B environment
  • Proven ability to coach, develop, and hold team members accountable in a structured and supportive way
  • Strong client judgment, including knowing when to resolve directly, involve internal partners, or escalate appropriately
  • Experience managing through systems, processes, metrics, and service standards — not just relationships
  • Comfort leading in a fast-moving environment where processes are still evolving
  • Experience in a Series A/B startup environment, particularly in fintech, HR tech, or SaaS, is strongly preferred
  • Strong cross-functional communication skills and the ability to work effectively with internal operations teams
  • Experience in payroll, benefits, HR tech, PEO, workforce management, SaaS, or professional services is strongly preferred
Why Niural AI

Niural AI is a modern global payroll and HR platform built for companies managing US and international workforces. We move fast, solve complex operational problems, and build infrastructure that matters.

This is an opportunity to lead a growing team, strengthen the client experience, and help build the next layer of operational leadership within Niural AI's PEO business.

Apply