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Senior Technical Customer Success Manager Jobs (NOW HIRING)

Monaire

Customer Success Manager

Somerville, MA · On-site

... technical and outcome-driven. ROLE OVERVIEW Monaire is seeking an Enterprise Customer Success ... senior customer success, account management, or customer leadership roles as Monaire scales its ...

Snyk

$119K - $148K/yr

As a Senior Technical Success Manager, you will be the strategic heartbeat for our top-tier enterprise customers. You won't just support software adoption; you will architect the vision for how ...

SimpliGov LLC

Customer Success Manager

Washington, DC · Remote

Senior Manager, Customer Success Location: US Remote About Us: SimpliGov is the government forms ... Being a CSM requires a balance of strategic consulting, technical acumen, and program management.

Workato

Senior Customer Success Manager

Palo Alto, CA · On-site

Responsibilities We are looking for an exceptional Senior Customer Success Manager - Commercial to ... Provide technical Workato product expertise. * Be the expert in deployment models and governance ...

Stellix

Senior Customer Success Manager

Foxboro, MA · On-site

You will then partner cross-functionally with internal Sales, Consulting, and Technical Leadership ... The Senior Customer Success Manager will also help shape and strengthen our customer success ...

KWI

Sr Customer Success Manager

Melville, NY · On-site

$110K/yr

Sr Customer Success Manager Department: Customer Experience Employment Type: Full Time Location: Melville, NY Compensation: $110,000 / year Description The Opportunity KWI is seeking a results-driven ...

Evoplay

Customer Success Manager

Customer Success Manager , : , ' , B2B-. ': * B2B . * . * . * , . * support, product tech . * . * . : * 1+ Customer Success Manager, Technical/Product Support specialist , QA, Project/Product Manager ...

Rapid7

Senior Customer Success Manager

Boston, MA · On-site

$88K - $119K/yr

Senior Customer Success Manager (CSM) As a Rapid 7 Senior Customer Success Manager (CSM), you will ... Mastery of technical concepts and experience advising customers on how to best use and adopt the ...

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Senior Technical Customer Success Manager information

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$50.5K

$135.6K

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How much do senior technical customer success manager jobs pay per year?

As of Jun 12, 2026, the average yearly pay for senior technical customer success manager in the United States is $135,610.00, according to ZipRecruiter salary data. Most workers in this role earn between $113,500.00 and $156,500.00 per year, depending on experience, location, and employer.

How much does a senior customer success manager make in the US?

A senior customer success manager in the US typically earns between $80,000 and $130,000 annually, with the average around $100,000. Compensation varies based on experience, industry, company size, and location, and may include bonuses and stock options.

What is the highest salary in customer success?

The highest salaries for senior technical customer success managers can exceed $150,000 annually, especially in high-demand industries or large tech companies. Compensation often includes bonuses, stock options, and benefits, reflecting experience, location, and company size.

What is a CSM salary?

A Senior Technical Customer Success Manager (CSM) salary typically ranges from $80,000 to $130,000 annually, depending on experience, location, and company size. Many CSMs also receive performance bonuses and benefits, and the role often requires strong communication and technical skills.

What is the difference between Senior Technical Customer Success Manager vs Technical Customer Success Manager?

AspectSenior Technical Customer Success ManagerTechnical Customer Success Manager
Required CredentialsTypically requires 5+ years of experience, industry-specific certifications, and advanced technical knowledgeUsually requires 2-4 years of experience and relevant technical certifications
Work EnvironmentLeads complex customer accounts, mentors junior staff, and collaborates with cross-functional teamsManages customer relationships, provides technical support, and ensures product adoption
Employer & Industry UsageCommon in SaaS, cloud services, and enterprise software companiesWidely used across tech, software, and IT service providers

The Senior Technical Customer Success Manager typically has more experience, handles complex accounts, and mentors others, whereas the Technical Customer Success Manager focuses on supporting customers and ensuring product success. Both roles require technical expertise but differ in scope and seniority.

What does a senior customer success manager do?

A senior customer success manager oversees client relationships to ensure satisfaction and retention, often acting as a bridge between customers and technical teams. They analyze customer needs, provide strategic guidance, and help optimize product usage, frequently using CRM tools. This role requires strong communication skills and industry knowledge to proactively address issues and promote long-term success.
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Senior Technical Customer Success Manager jobs near you

Customer Success Manager

Monaire

Somerville, MA • On-site

Full-time

Medical, Dental, Vision, PTO

Posted 4 days ago

Job description

Job Description
ABOUT MONAIRE
Monaire builds intelligent HVAC optimization software that helps enterprise customers reduce energy costs, improve operational efficiency, and scale building performance. Our platform combines hardware, sensors, cloud software, and analytics, making customer success at Monaire deeply technical and outcome-driven.
ROLE OVERVIEW
Monaire is seeking an Enterprise Customer Success Manager to own the post-sale success of our largest and most strategic customers. This role is responsible for customer retention, adoption, renewals, and expansion, while serving as the primary point of contact for enterprise accounts.
This role works closely with Product, Engineering, and Support teams to ensure customers realize measurable business value from the Monaire platform.
KEY RESPONSIBILITIES
Enterprise Customer Ownership
• Manage a portfolio of 10-20 enterprise customer accounts
• Own customer health, retention, renewals, and expansion opportunities
• Build strong relationships with executive, operational, and technical stakeholders
• Ensure enterprise customers achieve measurable ROI from the Monaire platform
Customer Advocacy & Product Alignment
• Act as the Voice of the Customer internally by translating customer feedback into clear product and engineering requirements
• Partner with Product and Engineering teams to prioritize feature requests based on customer impact and business value
• Communicate product roadmap tradeoffs and timelines clearly to customers
Cross-Functional Execution
• Collaborate with Support to resolve high-priority issues and escalations
• Troubleshoot customer workflows and configurations when needed
• Provide hands-on guidance during complex deployments and implementations
Success Management & Expansion
• Lead Quarterly Business Reviews (QBRs) focused on adoption, outcomes, risks, and next steps
• Identify churn risk early and proactively drive mitigation plans
• Identify and support expansion opportunities grounded in customer usage and value
Requirements
REQUIRED QUALIFICATIONS
• 5+ years of experience in Enterprise Customer Success or Account Management
• Experience managing enterprise SaaS or technical customer accounts
• Strong understanding of SaaS metrics including retention, churn, adoption, and renewals
• Ability to work effectively with Product Managers and Engineers
• Excellent written and verbal communication skills
• High ownership mindset and comfort operating in fast-paced, ambiguous environments
PREFERRED QUALIFICATIONS
• Experience in HVAC, energy, IoT, or industrial software
• Experience with hardware and software integrated products
• Startup or high-growth company experience
Benefits
• Competitive salary and equity compensation
• Health, dental, and vision insurance
• Flexible paid time off (PTO)
• Opportunity to influence product roadmap and company direction
• Collaborative and execution-focused team culture
CAREER GROWTH
This role offers the opportunity to grow into senior customer success, account management, or customer leadership roles as Monaire scales its enterprise customer base.

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