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Senior Technical Customer Success Manager Jobs (NOW HIRING)

AppsFlyer

Technical Success Manager

New York, NY · On-site

Working closely with Customer Success, Product, Engineering, and Partnerships, you'll help ... Strong track record of engaging with and influencing executive stakeholders, senior technical ...

RSA

Customer Success Manager

$140K - $160K/yr

Customer Success Manager RSA provides trusted identity and access management for 12,000 ... This role combines customer-centric thinking with technical curiosity, partnering closely with ...

Lawyer.com

Customer Success Manager

Basking Ridge, NJ · On-site

Customer Success Managers are the bridge between sales and customer success. You will provide ... Technical skills required, as they relate to the use of the product or service * Accountability and ...

RSA

Customer Success Manager

$140K - $160K/yr

Customer Success Manager RSA provides trusted identity and access management for 12,000 ... This role combines customer-centric thinking with technical curiosity, partnering closely with ...

Lawyer.com

Customer Success Manager

Basking Ridge, NJ · On-site

Customer Success Managers are the bridge between sales and customer success. You will provide ... Technical skills required, as they relate to the use of the product or service * Accountability and ...

Navigate Search

NJ · On-site

The ideal candidate combines strong technical aptitude with excellent relationship management ... Experience in customer success, technical account management, customer support, engineering, or a ...

KWI

Sr Customer Success Manager

Melville, NY · On-site

$110K/yr

Sr Customer Success Manager Department: Customer Experience Employment Type: Full Time Location: Melville, NY Compensation: $110,000 / year Description The Opportunity KWI is seeking a results-driven ...

CB Insights

Senior Customer Success Manager

New York, NY · On-site

$115K - $125K/yr

Senior Customer Success Manager Drive CB Insights' growth as part of our Customer Success team. The role you'll play: The CB Insights Senior Customer Success Manager (or as known at CB Insights, a ...

Snyk

$119K - $148K/yr

As a Senior Technical Success Manager, you will be the strategic heartbeat for our top-tier enterprise customers. You won't just support software adoption; you will architect the vision for how ...

Nasuni

Senior Customer Success Manager

Boston, MA · Hybrid

Senior Customer Success Manager Location: Boston Seaport: 3 Days onsite, 2 days remote. About ... Experience partnering cross-functionally with Sales, Technical Account Managers, Solutions ...

Smartly

Senior Customer Success Manager

New York, NY · On-site

$110K - $130K/yr

As a Senior Customer Success Manager at Smartly, you'll take ownership of your own customers from ... Are comfortable addressing technical challenges and collaborating with technical teams when needed

Subtext

Customer Success Manager

Process campaign setup requests, including content approval workflows and technical configurations ... Comfortable presenting to and onboarding senior executives and stakeholders across client ...

Selr LLC

Customer Success Manager

New York, NY

$150K/yr

Customer Success Manager Location: New York, NY (Onsite) Compensation: $150,000 base salary, $220 ... non-technical stakeholders Proven track record of renewals, retention, and expansion Highly ...

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Senior Technical Customer Success Manager information

See salary details

$50.5K

$135.6K

$196K

How much do senior technical customer success manager jobs pay per year?

As of Jul 31, 2026, the average yearly pay for senior technical customer success manager in the United States is $135,610.00, according to ZipRecruiter salary data. Most workers in this role earn between $113,500.00 and $156,500.00 per year, depending on experience, location, and employer.

What is the difference between Senior Technical Customer Success Manager vs Technical Customer Success Manager?

AspectSenior Technical Customer Success ManagerTechnical Customer Success Manager
Required CredentialsTypically requires 5+ years of experience, industry-specific certifications, and advanced technical knowledgeUsually requires 2-4 years of experience and relevant technical certifications
Work EnvironmentLeads complex customer accounts, mentors junior staff, and collaborates with cross-functional teamsManages customer relationships, provides technical support, and ensures product adoption
Employer & Industry UsageCommon in SaaS, cloud services, and enterprise software companiesWidely used across tech, software, and IT service providers

The Senior Technical Customer Success Manager typically has more experience, handles complex accounts, and mentors others, whereas the Technical Customer Success Manager focuses on supporting customers and ensuring product success. Both roles require technical expertise but differ in scope and seniority.

What does a senior Customer Success Manager do?

A senior Customer Success Manager oversees client relationships to ensure satisfaction and retention, often leading onboarding, training, and support efforts. They analyze customer data, coordinate with sales and product teams, and develop strategies to maximize customer value and reduce churn. Strong communication, problem-solving skills, and familiarity with customer success tools are essential for this role.

What is a typical CSM salary?

A Senior Technical Customer Success Manager typically earns between $80,000 and $130,000 annually, depending on experience, location, and company size. Salaries may also include bonuses, stock options, and benefits, with higher compensation often associated with technical skills and certifications in customer success tools.

Will AI replace CSM?

AI is unlikely to fully replace Senior Technical Customer Success Managers, as their role involves complex problem-solving, relationship building, and understanding customer needs that require human judgment. AI tools can assist CSMs by automating routine tasks and providing data insights, allowing them to focus on strategic and personalized support. The role may evolve to include more technical skills and familiarity with AI-driven platforms, but human expertise remains essential for customer success.

How much does a senior Customer Success Manager earn?

A senior Customer Success Manager typically earns between $80,000 and $130,000 annually, depending on experience, industry, and location. Compensation may also include bonuses, stock options, and benefits, especially in tech-focused companies that value customer retention and relationship management skills.
More about Senior Technical Customer Success Manager jobs
What cities are hiring for Senior Technical Customer Success Manager jobs? Cities with the most Senior Technical Customer Success Manager job openings:
What states have the most Senior Technical Customer Success Manager jobs? States with the most job openings for Senior Technical Customer Success Manager jobs include:
What job categories do people searching Senior Technical Customer Success Manager jobs look for? The top searched job categories for Senior Technical Customer Success Manager jobs are:
Senior Technical Customer Success Manager jobs near you
Infographic showing various Senior Technical Customer Success Manager job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $135,610 per year, or $65.2 per hour.

Sr. Customer Success Manager

Seattle Children's Hospital

Seattle, WA

$118K - $177K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday

New

Seattle Children's rating

8.5

Company rating: 8.5 out of 10

Based on 65 frontline employees who took The Breakroom Quiz

53rd of 1,054 rated hospitals

Job description

The Senior Customer Success Manager for the Epic Community Connect program serves as the primary advocate and strategic point of contact for both external community providers and internal SCPCG clinics. This position will lead implementations of the electronic health record (EHR) system for each affiliated clinic and ensure seamless adoption of Epic's EHR to drive long-term value. In this dual-representation role, the Senior Customer Success Manager serves as the primary Voice of the Customer within Seattle Children's while acting as a strategic ambassador to our partners. The role oversees the end-to-end lifecycle of requests—ensuring rigorous adherence to change control while proactively driving issues to resolution. As a trusted advisor, the Senior Customer Success Manager cultivates deep partnerships to ensure our customers achieve maximum value and optimal outcomes through the Community Connect Offering.
Beyond relationship management, the Senior Customer Success Manager provides financial and operational support for projects and ongoing delivery. This includes planning, tracking, and reporting on project spend, managing licensing and utilization reports, assessing customer health, tracking user provisioning, ensuring Customer adherence to policies & procedures/contract terms, and support of the invoicing and payment lifecycle. By delivering exceptional service, the Senior Customer Success Manager nurtures critical partnerships and drives the strategic growth of our primary care network.

Required Education and Experience
Bachelor’s Degree or equivalent combination of education and Experience that demonstrates technical competence. Seven (7) years experience in a lead role overseeing program/project management. Five (5) years experience working with multiple stakeholders, in information technology and operations. Current or past certification/proficiency in Epic (e.g., EpicCare Ambulatory, Cadence, Resolute PB modules) preferred or equivalent experience. Background in pediatric healthcare, primary care, or community health initiatives. Formal project management certification (e.g., PMP) or experience with methodologies like Agile OR Equivalent Experience/Education that demonstrates competency.
Required Credentials
Preferred
Epic Community Connect or similar program experience.

Compensation Range

$118,174.00 - $177,262.00 per year

Salary Information

This compensation range was calculated based on full-time employment (2080 hours worked per calendar year). Offers are determined by multiple factors including equity, skills, experience, and expertise, and may vary within the range provided.

Disclaimer for Out of State Applicants

This compensation range is specific to Seattle, positions located outside of Seattle may be compensated differently depending on various factors.

Benefits Information

Seattle Children’s offers a generous benefit package, including medical, dental, and vision plans, 403(b), life insurance, paid time off, tuition reimbursement, and more.  Additional details on our benefits can be found on our website www.seattlechildrens.org/careers/benefits.

About Us

Hope. Care. Cure. These three simple words capture what we do at Seattle Children’s – to help every child live the healthiest and most fulfilling life possible.  Are you ready to engage with a mission-driven organization that is life-changing to many, and touches the hearts of all? #HOPECARECURE

Our founding promise to the community is as valid today as it was over a century ago: we will care for all children in our region, regardless of the families’ ability to pay. Together, we deliver superior patient care, advance new discoveries and treatments through pediatric research, and serve as the pediatric and adolescent, academic medical center for Washington, Alaska, Montana and Idaho – the largest region of any children’s hospital in the country.
 
U.S. News & World Report consistently ranks Seattle Children’s among the nation’s best children’s hospitals. For more than a decade, Seattle Children’s has been nationally recognized in key specialty areas. We are honored to be one of the nation’s very best places to care for children and the top-ranked pediatric hospital in Washington and the Pacific Northwest.

As a Magnet designated institution, we recognize the importance of hiring and developing great talent to provide best-in-class care to the patients and families we serve. Our organizational DNA takes form in our core values: Compassion, Excellence, Integrity, Collaboration, Equity and Innovation. Whether it’s delivering frontline care to our patients in a kind and caring manner, practicing the highest standards of quality and safety, or being relentlessly curious as we work towards eradicating childhood diseases, these values are the fabric of our culture and community. The future starts here.

Our Commitment

Seattle Children’s welcomes people of all experiences, backgrounds, and thoughts as this is what drives our spirit of inquiry and allows us to better connect with our patients and families. Our organization recruits, employs, trains, compensates, and promotes based on merit without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

The people who work at Seattle Children’s are members of a community that seeks to respect and celebrate all the qualities that make each of us unique. Each of us is empowered to be ourselves.

Seattle Children’s is proud to be an Equal Opportunity Workplace and Affirmative Action Employer.

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About Seattle Children's

Sourced by ZipRecruiter

Based in Seattle, Washington, Seattle Children’s comprises a leading pediatric hospital, research institute, and foundation dedicated to the care and cure of childhood illness. The system is internationally recognized for cutting‑edge clinical care in cardiology, oncology, genetics, and rare disease, alongside world-class translational research in areas such as immunology, neuroscience, and infectious disease.

Industry

Hospitals

Company size

5,001 - 10,000 Employees

Headquarters location

Seattle, WA, US

Year founded

1907

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