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Senior Technical Customer Success Manager Jobs (NOW HIRING)

BlinkOps

Customer Success Manager

$100K - $170K/yr

A Customer Success Manager lead the technical and business discussions with security teams and leaders. The goal is to help our customers to become successful and enthusiastic champions. The main ...

YozmaTech

Senior Customer Success Manager

Boston, MA · On-site

Senior Customer Success Manager Boston, Massachusetts, United States About the Job Senior Customer ... Provide timely technical and product support * Increase customer renewals and expansion.

Port

Technical Success Manager

Palo Alto, CA · On-site +1

In this pivotal role, you'll be instrumental in ensuring our customers fully leverage our Agentic ... technical depth with strategic account management to drive customer success, we'd love to have you ...

Port

Technical Success Manager

Austin, TX · On-site +1

In this pivotal role, you'll be instrumental in ensuring our customers fully leverage our Agentic ... technical depth with strategic account management to drive customer success, we'd love to have you ...

Port

Technical Success Manager

Boston, MA · On-site +1

In this pivotal role, you'll be instrumental in ensuring our customers fully leverage our Agentic ... technical depth with strategic account management to drive customer success, we'd love to have you ...

TytoCare

Senior Customer Success Manager

Manhattan, NY · On-site

$165 - $180/hr

We're looking for a Senior Customer Success Manager to join our New York City or San Francisco ... As a Senior CSM, you act as both a strategic advisor and a technical partner to your customers ...

Lumana

Founding Senior Customer Success Manager

$20K/mo

Senior Customer Success Manager (CSM) Lumana is on a mission to empower organizations by unlocking ... Technical implementation and advanced configuration * Support: Issue resolution and ticket trends

New

LoanPro

Sr. Customer Success Manager

Farmington, UT · On-site

Sr. Customer Success Manager - Farmington, UT (Preferred) Why LoanPro: "We want to change how the ... Technical Capabilities * Demonstrates strong technical understanding of software/SaaS, and LoanPro.

Authorium, Inc

Customer Success Manager

Washington, DC · On-site

ABOUT THE CUSTOMER SUCCESS MANAGER ROLE We are hiring a Customer Success Manager who is outcomes ... Translate the product roadmap, new capabilities, and platform direction into language non-technical ...

TechnoMile

Senior Customer Success Manager

Mclean, VA · On-site

Senior Customer Success Manager Location: Tysons Corner- Hybrid | In-Office Options About the Role ... Act as POC for technical inquiries, issues or escalations from assigned customers and work with ...

NetSPI

Senior Customer Success Manager

Senior Customer Success Manager NetSPI ® pioneered Penetration Testing as a Service (PTaaS) and ... Translate technical findings and program activity into clear business value, risk-reduction ...

New

SimpliGov

Customer Success Manager

Senior Manager, Customer Success Location: US - Remote SimpliGov is the government forms and ... Being a CSM requires a balance of strategic consulting, technical acumen, and program management.

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Senior Technical Customer Success Manager information

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$50.5K

$135.6K

$196K

How much do senior technical customer success manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for senior technical customer success manager in the United States is $135,610.00, according to ZipRecruiter salary data. Most workers in this role earn between $113,500.00 and $156,500.00 per year, depending on experience, location, and employer.

What is the difference between Senior Technical Customer Success Manager vs Technical Customer Success Manager?

AspectSenior Technical Customer Success ManagerTechnical Customer Success Manager
Required CredentialsTypically requires 5+ years of experience, industry-specific certifications, and advanced technical knowledgeUsually requires 2-4 years of experience and relevant technical certifications
Work EnvironmentLeads complex customer accounts, mentors junior staff, and collaborates with cross-functional teamsManages customer relationships, provides technical support, and ensures product adoption
Employer & Industry UsageCommon in SaaS, cloud services, and enterprise software companiesWidely used across tech, software, and IT service providers

The Senior Technical Customer Success Manager typically has more experience, handles complex accounts, and mentors others, whereas the Technical Customer Success Manager focuses on supporting customers and ensuring product success. Both roles require technical expertise but differ in scope and seniority.

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Senior Technical Customer Success Manager jobs near you
Infographic showing various Senior Technical Customer Success Manager job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $135,610 per year, or $65.2 per hour.

Customer Success Manager

BlinkOps

Remote

$100K - $170K/yr

Other

Posted 16 days ago

Job description

Description
About us
The industry's only Agentic Security Automation Platform - Blink enables you to automate all aspects of your security operations by combining AI security agents with deterministic workflows. Retain full control as you deploy your own custom army of virtual security employees - each tasked and responsible for managing specific jobs and capable of taking autonomous decisions. These AI agents leverage the deterministic security workflows assigned to them or by calling upon peer agents as required. Blink empowers security teams to rapidly operationalize response to zero-day and emerging threats by automating detection ingestion, cross-environment hunting, containment, and coordination with human stakeholders.
About this Role
Customer Success Manager at Blinkops serve as the trusted technical and business advisor for our customers being a critical intersection of technical and business expertise with a focus on customer's business value. They create value, offer advice, and grow accounts. A Customer Success Manager lead the technical and business discussions with security teams and leaders.
The goal is to help our customers to become successful and enthusiastic champions.
The main responsibility of a success Manager is to provide value, understand customer needs, share best practices, onboard, Training and resolve technical challenged that our customers are facing.
Success Managers proactively find new opportunities build plans to achieve them and follow through it.
In addition, Success Managers proactively identify risks and mitigate them. All of which in partnership with our internal Sales, Marketing, Field Engineering and Product Management.
If you are passionate about customer success, have a strong technical background in security, Understand customer business and thrive in a fast-paced startup environment, we'd love to hear from youAbout this Role
Your responsibilities
The impact you will have
  • Manage the onboarding process for new customers, adopting a proactive approach to drive customer satisfaction and enhance their experience.
  • Drive customer adoption, loyalty, and expansion by ensuring customers receive maximum value and ROI from our product.
  • Implement and improve internal processes for the Customer Success Team, building methodologies to enhance team efficiency and customer management.
  • Conduct growth initiatives and Executive Business Reviews (EBRs) with customers and leaders, presenting value to executives and buyers.
  • Maintain customer health by introducing new, valuable features as they become relevant in the customer journey.
  • Educate champions and their teams on the value of our product, helping uncover use cases before they become urgent needs.
  • Showcase and present value to executives and buyers, engaging key stakeholders beyond nurturing champions.
  • Build relationships with executive decision-makers, generating trust and credibility at multiple levels within existing customer accounts.
  • Advocate for customer needs internally, collaborating with cross-functional teams to ensure customer value is delivered.
  • Work cross-functionally with product, sales, and support teams to foster a strong sense of community and information sharing.
  • Ensure accountability for customer success, taking responsibility for delivering value and achieving customer goals.
Requirements
Musts:
  • At least 4 years of experience in Enterprise CSM or Enterprise Account Management
  • At least 3 years of experience in Security/SecOps
  • Must communicate well in English in (writing, talking and presenting)
  • At least 4 years of experience working in Startups
  • Experience in managing Upselling, renewals, and cross-selling
  • Experience working with Technical customers
  • Experience working with Executives
  • Ability to effectively communicate technical concepts and identify patterns in customer experience
  • Ability to effectively communicate business value and generate growth opportunities
Nice to have
  • 1+ years Experience in MSSP
  • Working with REST API, JSON
  • 1+ years experience with code in Python, Bash, etc

Additional Information:
The annual base salary range for this position is $100,000 - $170,000 USD + Variable Compensation (where applicable)
Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level.

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