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Customer Reference Jobs (NOW HIRING)

Peoria Public Library

Reference Assistant

Peoria, IL · On-site

$20.50/hr

Grade 9 JOB SUMMARY Provides excellent customer service by responding to patron reference and reader's advisory requests; develops and assists with programming; assists with collection maintenance ...

Plaid Inc

Customer Marketing Associate

New York, NY · On-site

$104K - $136K/yr

Maintain the customer logo library and reference database, keeping everything current, permissioned, and organized * Produce advocacy assets - written stories, video, testimonials - in formats that ...

Peoria Public Library

Reference Assistant

Peoria, IL

$20.50/hr

Grade 9 _____ JOB SUMMARY Provides excellent customer service by responding to patron reference and reader's advisory requests; develops and assists with programming; assists with collection ...

Peoria Public Library

Reference Assistant

Peoria, IL · On-site

$20.50/hr

Grade 9 JOB SUMMARY Provides excellent customer service by responding to patron reference and reader's advisory requests; develops and assists with programming; assists with collection maintenance ...

Peoria Public Library

Reference Assistant

Peoria, IL

$20.50/hr

Grade 9 _____ JOB SUMMARY Provides excellent customer service by responding to patron reference and reader's advisory requests; develops and assists with programming; assists with collection ...

Howard

Reference Librarian

Library, PA

$48K - $58K/yr

... basic reference questions and escalate more complex inquiries to senior librarians as needed. o ... A customer service-oriented approach with the ability to interact professionally with a diverse ...

Howard University

Reference Librarian

Washington, DC · On-site

$48K - $58K/yr

... basic reference questions and escalate more complex inquiries to senior librarians as needed. o ... CORE COMPETENCIES: • Strong analytical, problem-solving, and communication skills. • A customer ...

DOCUmation

Customer Care Rep

San Antonio, TX · On-site

$14.50 - $19.50/hr

Compile customer reference letters and coordinate Google/social media reviews * Prepare and distribute reports, including service histories, average monthly volumes, and upgrade lists * Plan internal ...

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Customer Reference information

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How much do customer reference jobs pay per hour?

As of Jun 19, 2026, the average hourly pay for customer reference in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Reference Manager, and why are they important?

To thrive as a Customer Reference Manager, you need a background in customer relationship management, strong organizational skills, and experience in marketing or sales support. Familiarity with CRM systems, reference management platforms, and data analysis tools is typically required. Exceptional communication, relationship-building, and project management abilities help you identify and cultivate strong customer advocates. These skills are vital for driving effective reference programs that support sales, enhance credibility, and foster long-term customer loyalty.

What is the highest paying customer service job?

The highest paying customer service roles are often in management or specialized fields such as customer success managers or technical support managers, with salaries reaching six figures in some industries. These positions typically require extensive experience, strong communication skills, and industry-specific knowledge or certifications.

What are an example of a career customer relations job?

A customer relations job involves managing interactions with clients to ensure satisfaction and loyalty. Examples include Customer Service Representative, Client Relations Specialist, and Customer Support Manager, which often require strong communication skills and familiarity with customer management software.

What are Customer References?

Customer references are existing clients or customers who are willing to share their experiences with a company's products or services to help potential clients make informed purchasing decisions. These references may participate in activities such as providing testimonials, case studies, or speaking directly with prospective customers. Many businesses use customer references as a way to build trust and credibility, demonstrating real-world success and satisfaction. Managing customer reference programs is often an important part of sales and marketing strategies.

What is an example of a job reference?

A job reference for a Customer Reference role is typically a former employer, supervisor, or client who can verify the candidate's skills, work ethic, and experience. These references are often contacted during the hiring process to confirm the candidate's qualifications and performance in customer service or related tasks.

How does a Customer Reference professional typically collaborate with sales and marketing teams?

Customer Reference professionals play a vital role in bridging the gap between satisfied clients and internal teams. They frequently work with sales and marketing to identify happy customers who are willing to share their success stories, participate in case studies, or act as references for prospective clients. This collaboration involves coordinating interviews, gathering feedback, and ensuring the customer's experience is accurately represented while aligning with company messaging. Effective communication and project management skills are essential, as the role often requires balancing multiple requests and timelines across teams.

What is the difference between Customer Reference vs Customer Service Representative?

AspectCustomer ReferenceCustomer Service Representative
Required CredentialsTypically requires sales or marketing experience, familiarity with CRM toolsRequires communication skills, customer service training, sometimes certifications
Work EnvironmentOffice-based, client-facing, often in sales or marketing teamsCall centers, retail, or office settings, interacting directly with customers
Employer & Industry UsageUsed in sales, marketing, and client management to gather testimonials and referralsUsed across industries to handle customer inquiries, complaints, and support

While both roles involve customer interaction, a Customer Reference focuses on building relationships to gather testimonials and referrals, often within sales or marketing teams. A Customer Service Representative handles day-to-day customer inquiries and support. Understanding these differences helps clarify career paths and employer expectations.

What job makes $10,000 a month without a degree?

A customer reference role typically does not pay $10,000 a month without specialized skills or experience. High-paying jobs that can reach this level without a degree often include sales, real estate, or entrepreneurship, where success depends on performance, networking, and industry knowledge rather than formal education.
More about Customer Reference jobs
What are the most commonly searched types of Customer Reference jobs? The most popular types of Customer Reference jobs are:
What job categories do people searching Customer Reference jobs look for? The top searched job categories for Customer Reference jobs are:
Customer Reference jobs near you
Infographic showing various Customer Reference job openings in the United States as of June 2026, with employment types broken down into 95% Full Time, 1% Part Time, 1% Temporary, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Reference Assistant

Reference Assistant

Peoria Public Library

Peoria, IL • On-site

$20.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 8 days ago

Job description

FULL-TIME REFERENCE ASSISTANT - Currently assigned to North Branch
Include a cover letter and resume as part of the application documents.
The application deadline is 12 PM, Friday, June 26, 2026.
Benefits include medical, dental, vision, paid vacation, sick time & holidays, IMRF pension plan, Employee Assistance Program and optional deferred compensation plan.
Grade 9
JOB SUMMARY
Provides excellent customer service by responding to patron reference and reader's advisory requests; develops and assists with programming; assists with collection maintenance; performs other duties as assigned. Reports to Department or Branch Manager.
ESSENTIAL FUNCTIONS
(Functions listed are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.)
  • Staffs the Information Desk; provides reference and readers advisory service to customers in person, online or over the phone, consistently providing high level customer service;
  • Helps customers successfully use the library;
  • Provides formal and informal instruction regarding the use of the library, materials, equipment and databases to customers and staff;
  • Assists in collection maintenance under supervision from the department head by placing orders as requested, processing new materials, weeding, mending or shelving, etc.;
  • Performs circulation duties, checks library materials in; issues library cards; collects fines, etc.; may empty book drops during regular library hours;
  • Assists in developing and presenting programs such as teen programming, Summer Reading, story hours, tours and class visits;
  • Assists with day-to-day department duties such as shelving, weeding, and mounting displays;
  • Prepares content for library newsletters or brochures; develops bibliographies and finding aides as assigned;
  • Performs outreach and represents the library in the community and at appropriate professional organizations; ensures that community groups are kept informed of library programs and services; may assist in developing outreach materials;
  • May be assigned to maintain one of the library's file systems or information such as the vertical files, question files, visitor files, program files, collection shelf list, local history scrapbooks, interlibrary loan information, etc.;
  • May maintain one of the library's collections such as genealogy materials, magazines, etc.;
  • May assist with the maintenance of library materials and item record codes;
  • Assists customers and staff with basic troubleshooting for library computers;
  • Participates in opening and closing procedures, including starting up computers, completing pick lists and preparing deliveries at opening; powering down computers, checking bathrooms and setting alarms at closing;
  • Prepares daily statistical reports;
  • May be required to work in multiple locations and on any of the 7 days of the workweek (Sunday - Saturday);
  • Attends meetings and participates in committees and organizations that further the library's mission and goals; and
  • Keeps abreast of library developments by attending workshops and educational programs and reading periodicals and specialized literature; attends staff meetings.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
The employee is expected to perform or possess the following:
  1. Ability to gain thorough knowledge of Peoria Public Library's policies and procedures;
  2. Ability to act as a representative of Peoria Public Library to the public;
  3. General knowledge of the principles, practices, and procedures for public library service and the ability to interpret them to the staff and the public;
  4. Knowledge of reference services, practices and procedures in specialty area (adult or children's);
  5. Ability to establish priorities and organize workload;
  6. Ability to maintain a pleasant and productive working atmosphere;
  7. Ability to keep all relevant parties informed of all major issues and to recommend changes as appropriate;
  8. Ability to work and communicate effectively with diverse individuals (customers and staff) in order to accomplish library and department goals and objectives;
  9. Ability to effectively communicate and present information to others;
  10. Ability to establish and maintain effective working relationships with other professionals;
  11. Knowledge of electronic resources, including the Internet and database information retrieval;
  12. Ability to operate relevant computer systems, including hardware and software, and office machines; and
  13. Ability to obtain a valid IL driver's

EDUCATION AND EXPERIENCE
  1. Bachelor's Degree;
  2. Previous library experience

PHYSICAL AND ENVIRONMENTAL CONDITIONS
Work requires light physical effort in the handling of moderately light materials in non-strenuous work positions up to 40 pounds.
Work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, libraries, classrooms or meeting and training rooms, e.g., use of safe work place practices with office equipment, avoidance of trips and falls and observance of fire and building safety regulations and traffic signals when driving.
The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.

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