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Customer Reference Jobs (NOW HIRING)

Thatch

Customer Advocacy Manager

$130K - $170K/yr

You'll own the program end to end: a formal sales reference process that connects the right customer to the right prospect at the right time, and a customer advocacy motion that turns our strongest ...

Zimmerman Associates, Inc.

$62K - $64K/yr

Excellent customer service and interpersonal skills. * Strong organizational and multitasking ... Reference Librarian Task Order: National Library of Medicine (NLM) Reference Desk Services Location:

Capella University

Librarian, Reference Associate

This position is highly customer focused and is often the first point of contact with the library staff. This position reports to the Supervisor - Reference Services and works cooperatively with ...

Strategic Education

Librarian, Reference Associate

This position is highly customer focused and is often the first point of contact with the library staff. This position reports to the Supervisor - Reference Services and works cooperatively with ...

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Customer Reference information

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How much do customer reference jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for customer reference in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a customer reference?

Customer references are existing clients or customers who are willing to share their experiences with a company's products or services to help potential clients make informed purchasing decisions. These references may participate in activities such as providing testimonials, case studies, or speaking directly with prospective customers. Many businesses use customer references as a way to build trust and credibility, demonstrating real-world success and satisfaction. Managing customer reference programs is often an important part of sales and marketing strategies.

What skills and qualifications are needed to thrive as a customer reference manager?

To thrive as a Customer Reference Manager, you need a background in customer relationship management, strong organizational skills, and experience in marketing or sales support. Familiarity with CRM systems, reference management platforms, and data analysis tools is typically required. Exceptional communication, relationship-building, and project management abilities help you identify and cultivate strong customer advocates. These skills are vital for driving effective reference programs that support sales, enhance credibility, and foster long-term customer loyalty.

How does a customer reference professional typically collaborate with sales and marketing teams?

Customer Reference professionals play a vital role in bridging the gap between satisfied clients and internal teams. They frequently work with sales and marketing to identify happy customers who are willing to share their success stories, participate in case studies, or act as references for prospective clients. This collaboration involves coordinating interviews, gathering feedback, and ensuring the customer's experience is accurately represented while aligning with company messaging. Effective communication and project management skills are essential, as the role often requires balancing multiple requests and timelines across teams.

What is the difference between Customer Reference vs Customer Service Representative?

AspectCustomer ReferenceCustomer Service Representative
Required CredentialsTypically requires sales or marketing experience, familiarity with CRM toolsRequires communication skills, customer service training, sometimes certifications
Work EnvironmentOffice-based, client-facing, often in sales or marketing teamsCall centers, retail, or office settings, interacting directly with customers
Employer & Industry UsageUsed in sales, marketing, and client management to gather testimonials and referralsUsed across industries to handle customer inquiries, complaints, and support

While both roles involve customer interaction, a Customer Reference focuses on building relationships to gather testimonials and referrals, often within sales or marketing teams. A Customer Service Representative handles day-to-day customer inquiries and support. Understanding these differences helps clarify career paths and employer expectations.

More about Customer Reference jobs

What are the most commonly searched types of Customer Reference jobs?

The most popular types of Customer Reference jobs are:

What job categories do people searching Customer Reference jobs look for?

The top searched job categories for Customer Reference jobs are:

Customer Reference jobs near you
Infographic showing various Customer Reference job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Reference Librarian

Bethesda, MD • On-site

Zimmerman Associates, Inc.
See more jobs at Zimmerman Associates, Inc.external

$62K - $64K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Job description

Reference Librarian
Location: Bethesda, MD
Schedule: Full-Time, Monday-Friday, 8:30 AM-5:00 PM (except Federal Holidays)
Salary Range: $62,000-$64,000 annually
Work Arrangement: Onsite up to four days per week with one to two days of telework
Join Our Team Supporting the National Library of Medicine
DBG in collaboration with Zimmerman Associates Inc. is seeking a Reference Librarian to support the National Library of Medicine (NLM) in Bethesda, Maryland. This full-time position is an exciting opportunity to contribute to NLM's mission of advancing biomedical research, supporting healthcare and public health, and providing access to high-quality health information nationwide through its partnership with the more than 6,000-member National Network of Libraries of Medicine (NNLM).
As a member of our onsite team, you will assist researchers, librarians, scientists, healthcare professionals, and members of the public by providing authoritative health information, expert reference services, and guidance on NLM resources and databases.
Key Responsibilities
In this role, you will:
  • Respond to email and telephone reference inquiries from researchers, librarians, scientists, healthcare professionals, and the general public regarding medical and consumer health topics.
  • Provide expert assistance using National Library of Medicine resources and databases.
  • Evaluate, develop, edit, and maintain:
    • Frequently Asked Questions (FAQs)
    • Fact sheets
    • Standard response templates
    • Wiki triage instructions
    • Subject guides
  • Provide reference desk coverage for the NLM Reading Room and assist visitors in accessing NLM collections and conducting database searches.
  • Collaborate closely with team members and leadership to ensure exceptional customer service and information support.
  • Perform additional related duties as assigned to support project objectives.

Note: The NLM Reading Room is currently open to the public by appointment only due to ongoing renovations.
Required Qualifications
Education
  • Master of Library Science (MLS) or Master of Library and Information Science (MLIS) from a college or university accredited by the American Library Association (ALA), or
  • Recent graduate of an ALA-accredited MLS or MLIS program.
Skills & Abilities
  • Strong written and verbal communication skills.
  • Excellent customer service and interpersonal skills.
  • Strong organizational and multitasking abilities.
  • Ability to work independently with minimal supervision.
  • Ability to lift and carry up to 25 pounds on a frequent basis.
  • Ability to work onsite up to four days per week and telework one to two days per week.
Preferred Qualifications
  • Knowledge of National Library of Medicine resources and services.
  • Professional library experience, internship experience, or library assistant experience providing reference, circulation, or customer service support.
  • Experience in a medical, health sciences, hospital, or academic library environment.
  • One or more years of experience working with or supporting the National Institutes of Health (NIH), preferably the National Library of Medicine.
Position Details
Labor Classification: Reference Librarian
Task Order: National Library of Medicine (NLM) Reference Desk Services
Location: Bethesda, Maryland
Compensation & Benefits
DBG offers a competitive salary and comprehensive benefits package, including:
  • Salary range of $62,000-$64,000
  • Medical, dental, and vision insurance
  • Life insurance
  • Accidental Death & Dismemberment (AD&D) insurance
  • Short-term and long-term disability insurance
  • 401(k) retirement plan
  • Paid vacation accrual (10 days annually)
  • Sick leave
Diversity, Equity & Inclusion
At DBG, we believe that diverse perspectives and experiences drive innovation and success. Even if you do not meet every qualification listed, we encourage you to apply if you are excited about this opportunity and our mission.
We particularly encourage applications from women, minorities, veterans, individuals with disabilities, and candidates from historically underrepresented communities. Your unique background and experiences may make you an excellent fit for this role in ways not fully reflected in the qualifications listed above.

Apply