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Customer Reference Jobs (NOW HIRING)

Plaid Inc

Customer Marketing Associate

New York, NY · On-site

$104K - $136K/yr

Maintain the customer logo library and reference database, keeping everything current, permissioned, and organized * Produce advocacy assets - written stories, video, testimonials - in formats that ...

Westcliff University

Reference Librarian

Irvine, CA · On-site

$70K - $80K/yr

The Reference librarian reports to the Director of the Law Library. Requirements Key ... Strong customer service orientation * Excellent oral and written communication skills * Ability to ...

Skillsoft

Senior Customer Advocacy Manager

Build and manage a scalable customer reference program, including intake, advocate matching, approval workflows, tracking, governance, and guardrails to protect customer relationships and prevent ...

City of Pharr

Reference Assistant (PT)

Pharr, TX · On-site

$12/hr

Required knowledge and skills: - Strong attention, listening, and clear reasoning for reference interactions - Customer service mindset with an active-help approach - Familiarity with administrative ...

Howard University

Reference Librarian

Washington, DC · On-site

$48K - $58K/yr

... basic reference questions and escalate more complex inquiries to senior librarians as needed. o ... CORE COMPETENCIES: • Strong analytical, problem-solving, and communication skills. • A customer ...

City of Pharr

Reference Assistant (PT)

Pharr, TX

Required knowledge and skills: - Strong attention, listening, and clear reasoning for reference interactions - Customer service mindset with an active-help approach - Familiarity with administrative ...

City of Pharr

Reference Assistant (PT)

Pharr, TX · On-site

$12/hr

Required knowledge and skills: - Strong attention, listening, and clear reasoning for reference interactions - Customer service mindset with an active-help approach - Familiarity with administrative ...

Howard

Reference Librarian

Library, PA

$48K - $58K/yr

... basic reference questions and escalate more complex inquiries to senior librarians as needed. o ... A customer service-oriented approach with the ability to interact professionally with a diverse ...

DOCUmation

Customer Care Rep

San Antonio, TX

$14.50 - $19.50/hr

Compile customer reference letters and coordinate Google/social media reviews * Prepare and distribute reports, including service histories, average monthly volumes, and upgrade lists * Plan internal ...

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How much do customer reference jobs pay per hour?

As of Jul 10, 2026, the average hourly pay for customer reference in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Reference Manager, and why are they important?

To thrive as a Customer Reference Manager, you need a background in customer relationship management, strong organizational skills, and experience in marketing or sales support. Familiarity with CRM systems, reference management platforms, and data analysis tools is typically required. Exceptional communication, relationship-building, and project management abilities help you identify and cultivate strong customer advocates. These skills are vital for driving effective reference programs that support sales, enhance credibility, and foster long-term customer loyalty.

What are Customer References?

Customer references are existing clients or customers who are willing to share their experiences with a company's products or services to help potential clients make informed purchasing decisions. These references may participate in activities such as providing testimonials, case studies, or speaking directly with prospective customers. Many businesses use customer references as a way to build trust and credibility, demonstrating real-world success and satisfaction. Managing customer reference programs is often an important part of sales and marketing strategies.

How does a Customer Reference professional typically collaborate with sales and marketing teams?

Customer Reference professionals play a vital role in bridging the gap between satisfied clients and internal teams. They frequently work with sales and marketing to identify happy customers who are willing to share their success stories, participate in case studies, or act as references for prospective clients. This collaboration involves coordinating interviews, gathering feedback, and ensuring the customer's experience is accurately represented while aligning with company messaging. Effective communication and project management skills are essential, as the role often requires balancing multiple requests and timelines across teams.

What is the difference between Customer Reference vs Customer Service Representative?

AspectCustomer ReferenceCustomer Service Representative
Required CredentialsTypically requires sales or marketing experience, familiarity with CRM toolsRequires communication skills, customer service training, sometimes certifications
Work EnvironmentOffice-based, client-facing, often in sales or marketing teamsCall centers, retail, or office settings, interacting directly with customers
Employer & Industry UsageUsed in sales, marketing, and client management to gather testimonials and referralsUsed across industries to handle customer inquiries, complaints, and support

While both roles involve customer interaction, a Customer Reference focuses on building relationships to gather testimonials and referrals, often within sales or marketing teams. A Customer Service Representative handles day-to-day customer inquiries and support. Understanding these differences helps clarify career paths and employer expectations.

More about Customer Reference jobs
What are the most commonly searched types of Customer Reference jobs? The most popular types of Customer Reference jobs are:
What job categories do people searching Customer Reference jobs look for? The top searched job categories for Customer Reference jobs are:
Customer Reference jobs near you
Reference Librarian

Reference Librarian

Illinois Mathematics and Science Academy

Aurora, IL

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 11 days ago

Job description

The selected candidate will be responsible for handling all of the electronic resources, reference, and collection development inquiries and acquisitions. This position is a full-time academic year position.

The Illinois Mathematics and Science Academy (IMSA) is committed to an equitable, diverse, and inclusive teaching and learning environment. Through a model of Equity and Excellence, IMSA has committed to advancing equity in STEM education and representation and creating a diverse, inclusive community of global citizens who can realize their full potential and execute our mission to advance the human condition.

This Equity and Excellence Work is the intentional integration of Cultural Competence, Diversity, Equity, Equity-Minded Frame, Excellence and Inclusion into every facet of the Academy, with the understanding that it is an active and ongoing process involving structures, processes and people and not an isolated initiative.

This position will support IMSA's Equity and Excellence work by ensuring the delivery of quality, equitable, and inclusive support while promoting and maintaining an inclusive work environment and culture that embraces the diversity of people and perspectives collaborating at IMSA to ignite and nurture creative, ethical, scientific minds that advance the human condition.


ESSENTIAL DUTIES AND RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. 

Collection Development

  • Regularly review key selection resources to identify potential additions to the collection, both print and electronic, pertinent to the IMSA curriculum, teaching and research practices, residential programs, and general reading interests.
  • Develop and maintain proactive, working relationships with faculty, staff, and students to stay current with curriculum and teaching directions, subject area needs and interests.
  • Systematically assess the collection for balance, utility, timeliness, and format.
  • Identify and coordinate the withdrawal of outdated print and electronic titles.
  • Prioritize and coordinate the input of orders in an online system.
  • Promote collections and inform users of new acquisitions of potential interest to them.
  • Cultivate and implement policies and procedures that reflect the IRC’s values and goals.


Reference Services

  • Provide proactive, customer-oriented information, reference, and research assistance.
  • Develop, design, and deliver research skills classes in partnership with faculty and the IRC Supervisor
  • Create and update online research guides, research skills handouts, Web resources, and displays to leverage knowledge for the community.
  • Maintain and organize the content on the library’s webpage.
  • Work harmoniously with IRC team and IMSA community to maximize efficiency of operations and patron services.
  • Maintain professional knowledge of current trends, developments, standards, best practices, and technologies, especially in reference and collection development.
  • Conduct special projects in collection development and reference.
  • Assist in daily library operations and other duties as assigned.
  • Other duties as assigned.

QUALIFICATIONS

  • ALA-accredited Master's Degree in Library Science
  • Knowledge, experience, and proficiency in collection development, reference services, online searching, research strategies, and library instruction.
  • Experience and interest in academic/school environment.
  • Positive and strong customer focus.
  • Significant recent experience and proficiency with current information technologies and computer applications.
  • Knowledge of current and emerging trends, standards, and practices in collection development and reference.
  • Excellent verbal, written, and interpersonal communication skills.
  • Demonstrated ability to work independently and collegially in a changing and fast-paced environment.
  • Demonstrated ability to work well with a variety of individuals and diverse populations

PREFERRED QUALIFICATIONS

  • 5 years experience in research/school library
  • Experience in an academic setting

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS: 

Work is performed in office settings with minimal exposure to health or safety hazards.  Substantial time is spent working on a computer.  This role requires the following physical activities: speaking, hearing, visual acuity, and mobility within the workspace.


COMPENSATION:

This position is a full-time, exempt, 10-month, employment-at-will position. Salary regionally commensurate with training and experience in like-institutions with a range of $60,341 to 75,426. IMSA offers a comprehensive state benefits package (major medical, dental, vision, and prescription) with rates found here, a generous paid time off plan, and a retirement plan through the State University Retirement System (SURS). SURS is reciprocal with other Illinois public retirement systems such as the Teachers’ Retirement System of Illinois (TRS) and the Illinois Municipal Retirement Fund (IMRF).

The Illinois Mathematics and Science Academy is an Equal Employment Opportunity Employer providing equal employment opportunities without regard to race, color, sex, sexual orientation, age, religion, or national origin.  This policy also includes the handicapped and all disabled Vietnam era veterans.  IMSA utilizes only job-related criteria in making decisions concerning applicants and employees.

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