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Customer Reference Jobs (NOW HIRING)

asrcfh

Reference Librarian

Ann Arbor, MI · On-site

Deliver in-depth reference and research support services to EPA researchers and staff, including ... Customer service skills and strong organizational skills with attention to detail as well as the ...

Zimmerman Associates, Inc.

$62K - $64K/yr

Excellent customer service and interpersonal skills. * Strong organizational and multitasking ... Reference Librarian Task Order: National Library of Medicine (NLM) Reference Desk Services Location:

Secretary of State

Reference Archivist

Sacramento, CA · On-site

$5.5K - $6.9K/mo

Providing excellent customer service to researchers and assisting them with identifying and accessing historical records and collections materials. * Monitoring and responding to reference inquiries ...

Westcliff University

Reference Librarian

Irvine, CA · On-site

$70K - $80K/yr

The Reference librarian reports to the Director of the Law Library. Requirements Key ... Strong customer service orientation * Excellent oral and written communication skills * Ability to ...

Peoria Public Library

Reference Assistant

Peoria, IL · On-site

$20.50/hr

Grade 9 _____ JOB SUMMARY Provides excellent customer service by responding to patron reference and reader's advisory requests; develops and assists with programming; assists with collection ...

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Customer Reference information

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How much do customer reference jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for customer reference in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a customer reference?

Customer references are existing clients or customers who are willing to share their experiences with a company's products or services to help potential clients make informed purchasing decisions. These references may participate in activities such as providing testimonials, case studies, or speaking directly with prospective customers. Many businesses use customer references as a way to build trust and credibility, demonstrating real-world success and satisfaction. Managing customer reference programs is often an important part of sales and marketing strategies.

What skills and qualifications are needed to thrive as a customer reference manager?

To thrive as a Customer Reference Manager, you need a background in customer relationship management, strong organizational skills, and experience in marketing or sales support. Familiarity with CRM systems, reference management platforms, and data analysis tools is typically required. Exceptional communication, relationship-building, and project management abilities help you identify and cultivate strong customer advocates. These skills are vital for driving effective reference programs that support sales, enhance credibility, and foster long-term customer loyalty.

How does a customer reference professional typically collaborate with sales and marketing teams?

Customer Reference professionals play a vital role in bridging the gap between satisfied clients and internal teams. They frequently work with sales and marketing to identify happy customers who are willing to share their success stories, participate in case studies, or act as references for prospective clients. This collaboration involves coordinating interviews, gathering feedback, and ensuring the customer's experience is accurately represented while aligning with company messaging. Effective communication and project management skills are essential, as the role often requires balancing multiple requests and timelines across teams.

What is the difference between Customer Reference vs Customer Service Representative?

AspectCustomer ReferenceCustomer Service Representative
Required CredentialsTypically requires sales or marketing experience, familiarity with CRM toolsRequires communication skills, customer service training, sometimes certifications
Work EnvironmentOffice-based, client-facing, often in sales or marketing teamsCall centers, retail, or office settings, interacting directly with customers
Employer & Industry UsageUsed in sales, marketing, and client management to gather testimonials and referralsUsed across industries to handle customer inquiries, complaints, and support

While both roles involve customer interaction, a Customer Reference focuses on building relationships to gather testimonials and referrals, often within sales or marketing teams. A Customer Service Representative handles day-to-day customer inquiries and support. Understanding these differences helps clarify career paths and employer expectations.

More about Customer Reference jobs

What are the most commonly searched types of Customer Reference jobs?

The most popular types of Customer Reference jobs are:

What job categories do people searching Customer Reference jobs look for?

The top searched job categories for Customer Reference jobs are:

Customer Reference jobs near you
Infographic showing various Customer Reference job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Reference Librarian

asrcfh

Ann Arbor, MI • On-site

Full-time

Posted 14 days ago

Job description

Agile Decision Sciences (ADS,) a subsidiary of ASRC Federal, is seeking a Reference Librarian to support our nationwide contract providing library and records management services to the US Environmental Protection Agency (EPA).  We offer a culture that provides professional development and team collaboration. 

Responsibilities:

  • Deliver in-depth reference and research support services to EPA researchers and staff, including daily provision of virtual reference services and interlibrary loan.
  • Contribute to other library programs and services including research impact, library instruction, marketing and outreach, knowledge management projects, or cataloging.
  • Participate in the development of innovative library services (research impact analysis, data visualization, systematic reviews, machine learning, artificial intelligence, and other potential new areas of service).
  • Complete reporting duties, departmental statistics, and documentation as required by the contract and library operating procedures.

Requirements:

  • MS in Library Science, Information Science, or related field.
  • Minimum 2-4 years of professional experience in a library which includes three (3) years of providing reference and research services.  Candidates should have experience  in scientific research settings; prefer experience with special libraries and/or federal government special library experience.
  • Experience with commonly used research tools and databases in those fields (PubMed, Web of Science, D&B Finance Analytics, etc.).
  • Experience with Alma, EndNote, and other library tools and skills (scholarly publishing, programming, SharePoint management, data visualization, collection management, etc.).
  • Experience formatting documents and checking for 508 compliance.
  • Customer service skills and strong organizational skills with attention to detail as well as the ability to work independently and on teams, communicate effectively with colleagues and customers, prioritize and manage multiple on-going projects, quickly adapt to change, and meet deadlines.
  • Ability to pass a government background investigation which requires Permanent Residency or US Citizenship.

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