ZipRecruiter

Log In

1

Customer Reference Manager Jobs (NOW HIRING)

Acceldata

Customer Advocacy Manager

Encino, CA · On-site

Manage customer reference programs to support sales and marketing initiatives * Collaborate with marketing to create compelling customer stories, including case studies, videos, and social proof

Acceldata

Customer Advocacy Manager

Campbell, CA

Manage customer reference programs to support sales and marketing initiatives * Collaborate with marketing to create compelling customer stories, including case studies, videos, and social proof

Acceldata

Customer Advocacy Manager

San Jose, CA

Manage customer reference programs to support sales and marketing initiatives * Collaborate with marketing to create compelling customer stories, including case studies, videos, and social proof

Acceldata

Customer Advocacy Manager

Campbell, CA · On-site

Manage customer reference programs to support sales and marketing initiatives * Collaborate with marketing to create compelling customer stories, including case studies, videos, and social proof

Acceldata

Customer Advocacy Manager

Campbell, CA · On-site

Manage customer reference programs to support sales and marketing initiatives * Collaborate with marketing to create compelling customer stories, including case studies, videos, and social proof

Acceldata

Customer Advocacy Manager

San Jose, CA · On-site

$100K - $120K/yr

Manage customer reference programs to support sales and marketing initiatives * Collaborate with marketing to create compelling customer stories, including case studies, videos, and social proof

New Relic

Customer Marketing Manager

Atlanta, GA · On-site

Manage a variety of customer marketing projects in various stages of development. Track and measure ... Responsible for expanding our customer reference roster and developing customer advocacy and ...

Acceldata

Customer Advocacy Manager

Campbell, CA · On-site

$100K - $120K/yr

Manage customer reference programs to support sales and marketing initiatives * Collaborate with marketing to create compelling customer stories, including case studies, videos, and social proof

Arize AI

Customer Marketing Manager

San Francisco, CA · On-site

$140K - $175K/yr

Customer Reference Program * Own and scale Arize's customer reference program end-to-end - identifying advocates, managing relationships, and matching the right reference to the right opportunity.

next page

Showing results 1-20

People also search for

All JobsCustomer Reference Manager Jobs

Customer Reference Manager information

See salary details

$23K

$61.4K

$102.5K

How much do customer reference manager jobs pay per year?

As of Jun 3, 2026, the average yearly pay for customer reference manager in the United States is $61,351.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,000.00 and $69,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Reference Manager, and why are they important?

To thrive as a Customer Reference Manager, you need expertise in customer relationship management, project coordination, and strong written and verbal communication skills, often supported by a bachelor’s degree in business or marketing. Familiarity with CRM platforms like Salesforce, content management systems, and customer advocacy tools is typically required. Outstanding interpersonal skills, attention to detail, and the ability to influence and collaborate across departments set top performers apart. These abilities are crucial for building trust with customers, capturing compelling success stories, and supporting sales and marketing initiatives.

How does a Customer Reference Manager typically collaborate with sales and marketing teams?

A Customer Reference Manager frequently works closely with both sales and marketing teams to identify, nurture, and showcase satisfied customers who can serve as references. This involves coordinating interviews, case studies, and reference calls, as well as ensuring that reference assets align with current campaign goals. Regular communication and cross-functional meetings are common to keep all stakeholders informed and to maximize the impact of customer advocacy programs. This collaborative approach helps ensure that the right customer stories are leveraged at the right stages of the sales cycle.

What is a Customer Reference Manager?

A Customer Reference Manager is a professional responsible for managing and coordinating customer advocacy programs within a company. Their main duties include identifying satisfied customers who can share their positive experiences, organizing case studies and testimonials, and facilitating customer participation in marketing activities such as events or reference calls. By leveraging customer success stories, they help build credibility and trust for the company's products or services, supporting sales and marketing efforts. Customer Reference Managers often work closely with sales, marketing, and customer success teams to ensure effective communication and smooth execution of reference programs.

What is the difference between Customer Reference Manager vs Customer Success Manager?

AspectCustomer Reference ManagerCustomer Success Manager
Primary FocusManaging customer references and case studiesEnsuring customer satisfaction and retention
Key ResponsibilitiesCollecting and maintaining customer references, coordinating reference activitiesOnboarding, supporting, and growing customer accounts
Required SkillsCommunication, relationship management, project coordinationCustomer relationship management, problem-solving, strategic planning
Work EnvironmentCollaborates with sales and marketing teamsWorks closely with sales, support, and product teams

The Customer Reference Manager primarily focuses on managing and leveraging customer references to support sales and marketing efforts. In contrast, the Customer Success Manager concentrates on ensuring ongoing customer satisfaction and retention. While both roles require strong communication skills and customer relationship expertise, their core objectives differ, with the Reference Manager emphasizing reference activities and the Success Manager focusing on customer success and growth.

More about Customer Reference Manager jobs
What cities are hiring for Customer Reference Manager jobs? Cities with the most Customer Reference Manager job openings:
What states have the most Customer Reference Manager jobs? States with the most job openings for Customer Reference Manager jobs include:
What job categories do people searching Customer Reference Manager jobs look for? The top searched job categories for Customer Reference Manager jobs are:
Customer Reference Manager jobs near you
Infographic showing various Customer Reference Manager job openings in the United States as of May 2026, with employment types broken down into 14% As Needed, 72% Full Time, and 14% Part Time. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $61,351 per year, or $29.5 per hour.
Customer Reference & Advocacy Manager

Customer Reference & Advocacy Manager

Rackspace Technology

Manhattan, NY • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

An innovative cloud solutions provider is seeking a Customer Reference Manager to lead marketing initiatives that highlight customer success stories. The ideal candidate will have strong experience in customer reference programs and exceptional communication skills, with a technical background in Cloud and AI. This role promotes collaboration with cross-functional teams to enhance brand trust and drive growth.

#J-18808-Ljbffr

Apply