Partner Customer Reference & Success Story Manager The Sage Groups' Client is seeking a Partner Customer Reference & Success Story Manager that turns real-world enterprise deployments into powerful ...
Partner Customer Reference & Success Story Manager The Sage Groups' Client is seeking a Partner Customer Reference & Success Story Manager that turns real-world enterprise deployments into powerful ...
Customer Advocacy Manager
Wausau, WI · Remote
What You'll Do Customer Reference Program Management Own end-to-end reference program operations: manage a high-volume customer reference program -- matching prospects to the right references ...
Customer Advocacy Manager
Wausau, WI · Remote
What You'll Do Customer Reference Program Management Own end-to-end reference program operations: manage a high-volume customer reference program -- matching prospects to the right references ...
Customer Advocacy Manager
Wausau, WI · Remote
What You'll Do Customer Reference Program Management Own end-to-end reference program operations: manage a high-volume customer reference program -- matching prospects to the right references ...
Customer Advocacy Manager
Wausau, WI · Remote
What You'll Do Customer Reference Program Management Own end-to-end reference program operations: manage a high-volume customer reference program -- matching prospects to the right references ...
Customer Reference Program Management * Own end-to-end reference program operations: Manage a high-volume customer reference program - matching prospects to the right references, coordinating ...
Customer Reference Program Management * Own end-to-end reference program operations: Manage a high-volume customer reference program - matching prospects to the right references, coordinating ...
Our client is customer reference management technology and services company - a kind of "Swiss Army knife" of customer reference programs, including customer content development services ...
Our client is customer reference management technology and services company - a kind of "Swiss Army knife" of customer reference programs, including customer content development services ...
Customer Marketing Manager
San Francisco, CA · Hybrid
$131K - $164K/yr
You'll build an efficient and effective customer reference program that helps Sales find references ... Manage customer logo rights approvals and upkeep a database of approved logos for use in marketing ...
Customer Marketing Manager
San Francisco, CA · Hybrid
$131K - $164K/yr
You'll build an efficient and effective customer reference program that helps Sales find references ... Manage customer logo rights approvals and upkeep a database of approved logos for use in marketing ...
Customer Marketing Manager
New York, NY · Hybrid
$131K - $164K/yr
You'll build an efficient and effective customer reference program that helps Sales find references ... Manage customer logo rights approvals and upkeep a database of approved logos for use in marketing ...
Customer Marketing Manager
New York, NY · Hybrid
$131K - $164K/yr
You'll build an efficient and effective customer reference program that helps Sales find references ... Manage customer logo rights approvals and upkeep a database of approved logos for use in marketing ...
Customer Advocacy Manager
Campbell, CA · On-site
... testimonials, references, reviews, and events) Manage customer reference programs to support sales and marketing initiatives Collaborate with marketing to create compelling customer stories ...
Customer Advocacy Manager
Campbell, CA · On-site
... testimonials, references, reviews, and events) Manage customer reference programs to support sales and marketing initiatives Collaborate with marketing to create compelling customer stories ...
Define the vision and strategy for Appian's global customer advocacy and reference program in support of Sales and Marketing objectives. * Manage and grow a strong pipeline of customer champions who ...
Define the vision and strategy for Appian's global customer advocacy and reference program in support of Sales and Marketing objectives. * Manage and grow a strong pipeline of customer champions who ...
... testimonials, references, reviews, and events) Manage customer reference programs to support sales and marketing initiatives Collaborate with marketing to create compelling customer stories ...
... testimonials, references, reviews, and events) Manage customer reference programs to support sales and marketing initiatives Collaborate with marketing to create compelling customer stories ...
Customer Marketing Manager
New York, NY · On-site
$131K - $164K/yr
You'll build an efficient and effective customer reference program that helps Sales find references ... Manage customer logo rights approvals and upkeep a database of approved logos for use in marketing ...
Customer Marketing Manager
New York, NY · On-site
$131K - $164K/yr
You'll build an efficient and effective customer reference program that helps Sales find references ... Manage customer logo rights approvals and upkeep a database of approved logos for use in marketing ...
Customer Marketing Manager
San Francisco, CA · On-site
$131K - $164K/yr
You'll build an efficient and effective customer reference program that helps Sales find references ... Manage customer logo rights approvals and upkeep a database of approved logos for use in marketing ...
Customer Marketing Manager
San Francisco, CA · On-site
$131K - $164K/yr
You'll build an efficient and effective customer reference program that helps Sales find references ... Manage customer logo rights approvals and upkeep a database of approved logos for use in marketing ...
Senior Director, Customer Advocacy
Mclean, VA · On-site
Medical
Dental
Vision
Life
Retirement
Define the vision and strategy for Appian's global customer advocacy and reference program in support of Sales and Marketing objectives. * Manage and grow a strong pipeline of customer champions who ...
Senior Director, Customer Advocacy
Mclean, VA · On-site
Medical
Dental
Vision
Life
Retirement
Define the vision and strategy for Appian's global customer advocacy and reference program in support of Sales and Marketing objectives. * Manage and grow a strong pipeline of customer champions who ...
Define the vision and strategy for Appian's global customer advocacy and reference program in support of Sales and Marketing objectives. * Manage and grow a strong pipeline of customer champions who ...
Quick apply
Define the vision and strategy for Appian's global customer advocacy and reference program in support of Sales and Marketing objectives. * Manage and grow a strong pipeline of customer champions who ...
Define the vision and strategy for Appian's global customer advocacy and reference program in support of Sales and Marketing objectives. * Manage and grow a strong pipeline of customer champions who ...
Quick apply
Define the vision and strategy for Appian's global customer advocacy and reference program in support of Sales and Marketing objectives. * Manage and grow a strong pipeline of customer champions who ...
Senior Director, Customer Advocacy
Mclean, VA · On-site
Define the vision and strategy for Appian's global customer advocacy and reference program in support of Sales and Marketing objectives. * Manage and grow a strong pipeline of customer champions who ...
Quick apply
Senior Director, Customer Advocacy
Mclean, VA · On-site
Define the vision and strategy for Appian's global customer advocacy and reference program in support of Sales and Marketing objectives. * Manage and grow a strong pipeline of customer champions who ...
Principal Product Marketing Manager
Dover, DE · On-site
$180 - $260/hr
Focus on determining what key reference customers want, problem solve, deliver the key features ... Manage strategic engagement with the field to help grow our international footprint, take market ...
Principal Product Marketing Manager
Dover, DE · On-site
$180 - $260/hr
Focus on determining what key reference customers want, problem solve, deliver the key features ... Manage strategic engagement with the field to help grow our international footprint, take market ...
Customer Marketing Manager
New York, NY · On-site
$130K - $160K/yr
Medical
Dental
Vision
Retirement
PTO
Own the customer reference program end-to-end: identify advocates, manage capacity, log activity, and become Sales's most trusted partner during enterprise late-stage deals. * Build and run content ...
Customer Marketing Manager
New York, NY · On-site
$130K - $160K/yr
Medical
Dental
Vision
Retirement
PTO
Own the customer reference program end-to-end: identify advocates, manage capacity, log activity, and become Sales's most trusted partner during enterprise late-stage deals. * Build and run content ...
Assistant Manager (Bradenton)
$17.50 - $20/hr
Reference manager for assistance. * If necessary, help customers with other department purchases, or lead them to employees in other departments * Always try to sell corresponding accessories with ...
Quick apply
Assistant Manager (Bradenton)
$17.50 - $20/hr
Reference manager for assistance. * If necessary, help customers with other department purchases, or lead them to employees in other departments * Always try to sell corresponding accessories with ...
Senior Director, Customer Marketing - Santa Clara, CA - Hybrid
Santa Clara, CA · Hybrid
Medical
Life
Retirement
PTO
... online reference programs, executive and advisory councils, local user groups, and other initiatives that build a community of vocal customer champions. * Manage a mix of strategic and tactical ...
Senior Director, Customer Marketing - Santa Clara, CA - Hybrid
Santa Clara, CA · Hybrid
Medical
Life
Retirement
PTO
... online reference programs, executive and advisory councils, local user groups, and other initiatives that build a community of vocal customer champions. * Manage a mix of strategic and tactical ...
Customer Reference Manager information
See salary details
$23K - $30.2K
4% of jobs
$30.2K - $37.5K
10% of jobs
$43.3K is the 25th percentile. Wages below this are outliers.
$37.5K - $44.7K
14% of jobs
$44.7K - $51.9K
16% of jobs
The median wage is $58.1K / yr.
$51.9K - $59.1K
7% of jobs
$59.1K - $66.4K
10% of jobs
$70K is the 75th percentile. Wages above this are outliers.
$66.4K - $73.6K
29% of jobs
$73.6K - $80.8K
4% of jobs
$80.8K - $88K
3% of jobs
$88K - $95.3K
1% of jobs
$95.3K - $102.5K
2% of jobs
$23K
$61.4K
$102.5K
How much do customer reference manager jobs pay per year?
As of Aug 18, 2026, the average yearly pay for customer reference manager in the United States is $61,351.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,000.00 and $69,000.00 per year, depending on experience, location, and employer.
How does a Customer Reference Manager typically collaborate with sales and marketing teams?
A Customer Reference Manager frequently works closely with both sales and marketing teams to identify, nurture, and showcase satisfied customers who can serve as references. This involves coordinating interviews, case studies, and reference calls, as well as ensuring that reference assets align with current campaign goals. Regular communication and cross-functional meetings are common to keep all stakeholders informed and to maximize the impact of customer advocacy programs. This collaborative approach helps ensure that the right customer stories are leveraged at the right stages of the sales cycle.
What are the key skills and qualifications needed to thrive as a Customer Reference Manager, and why are they important?
To thrive as a Customer Reference Manager, you need expertise in customer relationship management, project coordination, and strong written and verbal communication skills, often supported by a bachelor’s degree in business or marketing. Familiarity with CRM platforms like Salesforce, content management systems, and customer advocacy tools is typically required. Outstanding interpersonal skills, attention to detail, and the ability to influence and collaborate across departments set top performers apart. These abilities are crucial for building trust with customers, capturing compelling success stories, and supporting sales and marketing initiatives.
What is the difference between Customer Reference Manager vs Customer Success Manager?
| Aspect | Customer Reference Manager | Customer Success Manager |
|---|---|---|
| Primary Focus | Managing customer references and case studies | Ensuring customer satisfaction and retention |
| Key Responsibilities | Collecting and maintaining customer references, coordinating reference activities | Onboarding, supporting, and growing customer accounts |
| Required Skills | Communication, relationship management, project coordination | Customer relationship management, problem-solving, strategic planning |
| Work Environment | Collaborates with sales and marketing teams | Works closely with sales, support, and product teams |
The Customer Reference Manager primarily focuses on managing and leveraging customer references to support sales and marketing efforts. In contrast, the Customer Success Manager concentrates on ensuring ongoing customer satisfaction and retention. While both roles require strong communication skills and customer relationship expertise, their core objectives differ, with the Reference Manager emphasizing reference activities and the Success Manager focusing on customer success and growth.
More about Customer Reference Manager jobs
What cities are hiring for Customer Reference Manager jobs?
Cities with the most Customer Reference Manager job openings:
What states have the most Customer Reference Manager jobs?
States with the most job openings for Customer Reference Manager jobs include:
What job categories do people searching Customer Reference Manager jobs look for?
The top searched job categories for Customer Reference Manager jobs are:
$65/hr
Other
PTO
Posted 9 days ago
Job description
Partner Customer Reference & Success Story Manager
The Sage Groups' Client is seeking a Partner Customer Reference & Success Story Manager that turns real-world enterprise deployments into powerful, multi-channel co-marketing content. Working alongside external agencies who conduct raw customer and partner interviews, you will serve as the primary editorial lead and program owner—editing raw transcripts, shaping narrative arcs, and converting interviews into high-impact case studies, executive video scripts, and event spotlights.
Key Responsibilities
- Editorial Review & Narrative Shaping: Manage agency deliverables (interview transcripts, rough case study drafts) and polish them into compelling, Client-ready customer and partner success stories. Ensure all reference assets highlight technical transformation, joint partner value, and clear ROI metrics.
- Event & On-Site Reference Activation: Lead reference capture campaigns around major enterprise events, coordinating customer/partner interview tracks on-site and turning high-profile conversations into polished marketing collateral.
- Program & Stakeholder Coordination: Partner with Field Marketing, Partner Success Managers, and PR/Legal teams to secure proper customer approvals, consent forms, and co-branding permissions. Maintain the centralized library of partner customer references, making content easily accessible for sales enablement and global campaigns.
Essential Requirements & Qualifications
- Experience: 4–6+ years in Customer Advocacy, Reference Marketing, Editorial Content, or Customer Success communications within enterprise B2B tech.
- Strong Copyediting & Writing: Exceptional editorial skills with a sharp eye for narrative structure, tone, and technical accuracy when editing agency-produced copy.
- Agency Management: Proven track record of managing external creative/copywriting agencies, providing clear briefs, and maintaining strict quality standards.
- Event/Field Execution: Experience leveraging customer interviews at large-scale tech conferences to build post-event reference assets.
Duration: 1 year and ongoing
Remote anywhere: PST preferred but open to other time zones
Pay: $65.00 / W2 – 80 hours PTO