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Customer Reference Manager Jobs (NOW HIRING)

Thatch

Customer Advocacy Manager

You'll own the program end to end: a formal sales reference process that connects the right ... You'll work closely with Sales, Customer Success, and Marketing. What you'll do * Build and run a ...

Socket.dev

Product Manager - Embedded Platforms

Austin, TX · On-site

$150 - $200/hr

AMD is seeking a highly motivated Product Manager to lead the commercialization, go-to-market strategy, and market success of AMD Embedded x86 Customer Reference Boards (CRBs) and Developer Platforms.

Thatch

Customer Advocacy Manager

$130K - $170K/yr

You'll own the program end to end: a formal sales reference process that connects the right ... You'll work closely with Sales, Customer Success, and Marketing. What you'll do * Build and run a ...

Cellebrite

Customer Advocacy Manager

Tysons, VA · On-site +1

Experience running a customer reference or advocacy program * Bachelor's degree in communications ... Community management: a strong customer success background, with the ability to nurture and ...

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How much do customer reference manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for customer reference manager in the United States is $61,351.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,000.00 and $69,000.00 per year, depending on experience, location, and employer.

How does a Customer Reference Manager typically collaborate with sales and marketing teams?

A Customer Reference Manager frequently works closely with both sales and marketing teams to identify, nurture, and showcase satisfied customers who can serve as references. This involves coordinating interviews, case studies, and reference calls, as well as ensuring that reference assets align with current campaign goals. Regular communication and cross-functional meetings are common to keep all stakeholders informed and to maximize the impact of customer advocacy programs. This collaborative approach helps ensure that the right customer stories are leveraged at the right stages of the sales cycle.

What are the key skills and qualifications needed to thrive as a Customer Reference Manager, and why are they important?

To thrive as a Customer Reference Manager, you need expertise in customer relationship management, project coordination, and strong written and verbal communication skills, often supported by a bachelor’s degree in business or marketing. Familiarity with CRM platforms like Salesforce, content management systems, and customer advocacy tools is typically required. Outstanding interpersonal skills, attention to detail, and the ability to influence and collaborate across departments set top performers apart. These abilities are crucial for building trust with customers, capturing compelling success stories, and supporting sales and marketing initiatives.

What is the difference between Customer Reference Manager vs Customer Success Manager?

AspectCustomer Reference ManagerCustomer Success Manager
Primary FocusManaging customer references and case studiesEnsuring customer satisfaction and retention
Key ResponsibilitiesCollecting and maintaining customer references, coordinating reference activitiesOnboarding, supporting, and growing customer accounts
Required SkillsCommunication, relationship management, project coordinationCustomer relationship management, problem-solving, strategic planning
Work EnvironmentCollaborates with sales and marketing teamsWorks closely with sales, support, and product teams

The Customer Reference Manager primarily focuses on managing and leveraging customer references to support sales and marketing efforts. In contrast, the Customer Success Manager concentrates on ensuring ongoing customer satisfaction and retention. While both roles require strong communication skills and customer relationship expertise, their core objectives differ, with the Reference Manager emphasizing reference activities and the Success Manager focusing on customer success and growth.

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What states have the most Customer Reference Manager jobs?

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Customer Reference Manager jobs near you
Infographic showing various Customer Reference Manager job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $61,351 per year, or $29.5 per hour.

Partner Customer Reference & Success Story Manager

The Sage Group

Remote

$65/hr

Other

PTO

Re-posted 9 hours ago

Job description

Partner Customer Reference & Success Story Manager

The Sage Groups' Client is seeking a Partner Customer Reference & Success Story Manager that turns real-world enterprise deployments into powerful, multi-channel co-marketing content. Working alongside external agencies who conduct raw customer and partner interviews, you will serve as the primary editorial lead and program owner—editing raw transcripts, shaping narrative arcs, and converting interviews into high-impact case studies, executive video scripts, and event spotlights.

Key Responsibilities

  • Editorial Review & Narrative Shaping: Manage agency deliverables (interview transcripts, rough case study drafts) and polish them into compelling, Client-ready customer and partner success stories. Ensure all reference assets highlight technical transformation, joint partner value, and clear ROI metrics.
  • Event & On-Site Reference Activation: Lead reference capture campaigns around major enterprise events, coordinating customer/partner interview tracks on-site and turning high-profile conversations into polished marketing collateral.
  • Program & Stakeholder Coordination: Partner with Field Marketing, Partner Success Managers, and PR/Legal teams to secure proper customer approvals, consent forms, and co-branding permissions. Maintain the centralized library of partner customer references, making content easily accessible for sales enablement and global campaigns.

Essential Requirements & Qualifications

  • Experience: 4–6+ years in Customer Advocacy, Reference Marketing, Editorial Content, or Customer Success communications within enterprise B2B tech.
  • Strong Copyediting & Writing: Exceptional editorial skills with a sharp eye for narrative structure, tone, and technical accuracy when editing agency-produced copy.
  • Agency Management: Proven track record of managing external creative/copywriting agencies, providing clear briefs, and maintaining strict quality standards.
  • Event/Field Execution: Experience leveraging customer interviews at large-scale tech conferences to build post-event reference assets.

Duration: 1 year and ongoing

Remote anywhere: PST preferred but open to other time zones

Pay: $65.00 / W2 – 80 hours PTO

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