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Customer Reference Manager Jobs (NOW HIRING)

asrcfh

Research and Reference Librarian

Washington, DC · On-site

Experience with reference managers (specifically EndNote) and other library tools (CMS, Alma, PrimoVE, etc.) and skills (cataloging, collection management SharePoint management). * Customer service ...

asrcfh

Research and Reference Librarian

Washington, DC · On-site

Experience with reference managers (specifically EndNote) and other library tools (CMS, Alma, PrimoVE, etc.) and skills (cataloging, collection management SharePoint management). * Customer service ...

Tread

Strategic Customer Success Manager

San Francisco, CA · On-site

$120K - $150K/yr

Turn your strongest relationships into references, case studies, and champions - customers who tell ... Strong project management instincts: you can hold multiple high-stakes relationships and open ...

New

Howard

Reference Librarian

Library, PA

... manage the library's website, social media, or digital collections. o Familiarity with library ... A customer service-oriented approach with the ability to interact professionally with a diverse ...

New

DOCUmation

Customer Care Rep

San Antonio, TX

$14.50 - $19.50/hr

Branch Manager Salary grade: DOE FLSA Status: Full Time / Exempt/ Salary Location: San Antonio ... Compile customer reference letters and coordinate Google/social media reviews * Prepare and ...

Texas Western Hospitality

FOOD MANAGER

Grapevine, TX · On-site

... of customer feedback and financial reports. Initiate corrective action when necessary. Work with ... reference Manager's Walk Through Checklist). Assures proper cleanliness of the dining room and ...

Ridgeline

Senior Customer Success Manager

Reno, NV · On-site +1

Coordinate customer reference programs, case studies, and community participation to support ... Experience managing customer relationships and driving product adoption in a B2B SaaS environment

DOCUmation

Customer Care Rep

San Antonio, TX

$14.50 - $19.75/hr

Branch Manager Salary grade: DOE FLSA Status: Full Time / Exempt/ Salary Location: San Antonio ... Compile customer reference letters and coordinate Google/social media reviews * Prepare and ...

Ridgeline

Senior Customer Success Manager

Reno, NV · On-site

Coordinate customer reference programs, case studies, and community participation to support ... Experience managing customer relationships and driving product adoption in a B2B SaaS environment

Ridgeline

Senior Customer Success Manager

Reno, NV · On-site

Coordinate customer reference programs, case studies, and community participation to support ... Experience managing customer relationships and driving product adoption in a B2B SaaS environment

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All JobsCustomer Reference Manager Jobs

Customer Reference Manager information

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$23K

$61.4K

$102.5K

How much do customer reference manager jobs pay per year?

As of Jun 4, 2026, the average yearly pay for customer reference manager in the United States is $61,351.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,000.00 and $69,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Reference Manager, and why are they important?

To thrive as a Customer Reference Manager, you need expertise in customer relationship management, project coordination, and strong written and verbal communication skills, often supported by a bachelor’s degree in business or marketing. Familiarity with CRM platforms like Salesforce, content management systems, and customer advocacy tools is typically required. Outstanding interpersonal skills, attention to detail, and the ability to influence and collaborate across departments set top performers apart. These abilities are crucial for building trust with customers, capturing compelling success stories, and supporting sales and marketing initiatives.

How does a Customer Reference Manager typically collaborate with sales and marketing teams?

A Customer Reference Manager frequently works closely with both sales and marketing teams to identify, nurture, and showcase satisfied customers who can serve as references. This involves coordinating interviews, case studies, and reference calls, as well as ensuring that reference assets align with current campaign goals. Regular communication and cross-functional meetings are common to keep all stakeholders informed and to maximize the impact of customer advocacy programs. This collaborative approach helps ensure that the right customer stories are leveraged at the right stages of the sales cycle.

What is a Customer Reference Manager?

A Customer Reference Manager is a professional responsible for managing and coordinating customer advocacy programs within a company. Their main duties include identifying satisfied customers who can share their positive experiences, organizing case studies and testimonials, and facilitating customer participation in marketing activities such as events or reference calls. By leveraging customer success stories, they help build credibility and trust for the company's products or services, supporting sales and marketing efforts. Customer Reference Managers often work closely with sales, marketing, and customer success teams to ensure effective communication and smooth execution of reference programs.

What is the difference between Customer Reference Manager vs Customer Success Manager?

AspectCustomer Reference ManagerCustomer Success Manager
Primary FocusManaging customer references and case studiesEnsuring customer satisfaction and retention
Key ResponsibilitiesCollecting and maintaining customer references, coordinating reference activitiesOnboarding, supporting, and growing customer accounts
Required SkillsCommunication, relationship management, project coordinationCustomer relationship management, problem-solving, strategic planning
Work EnvironmentCollaborates with sales and marketing teamsWorks closely with sales, support, and product teams

The Customer Reference Manager primarily focuses on managing and leveraging customer references to support sales and marketing efforts. In contrast, the Customer Success Manager concentrates on ensuring ongoing customer satisfaction and retention. While both roles require strong communication skills and customer relationship expertise, their core objectives differ, with the Reference Manager emphasizing reference activities and the Success Manager focusing on customer success and growth.

More about Customer Reference Manager jobs
What cities are hiring for Customer Reference Manager jobs? Cities with the most Customer Reference Manager job openings:
What states have the most Customer Reference Manager jobs? States with the most job openings for Customer Reference Manager jobs include:
What job categories do people searching Customer Reference Manager jobs look for? The top searched job categories for Customer Reference Manager jobs are:
Customer Reference Manager jobs near you
Infographic showing various Customer Reference Manager job openings in the United States as of May 2026, with employment types broken down into 14% As Needed, 72% Full Time, and 14% Part Time. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $61,351 per year, or $29.5 per hour.

Research and Reference Librarian

asrcfh

Washington, DC • On-site

Other

Posted 22 days ago

Job description

Agile Decision Sciences (ADS,) a subsidiary of ASRC Federal, is seeking a Reference and Research Librarian to support our nationwide contract to provide the U.S. Environmental Protection Agency (EPA) with library and records management services. We offer a culture that provides professional development and team collaboration. Find out why we were voted and certified as a "Great Place to Work." If you have experience as a Research/Reference Librarian (cataloging is a plus), let's talk about next steps.   Apply today!

Requirements:

  • MS in Library Science, Information Science, or related field.
  • Minimum two years of professional experience providing reference and research services, with preference given to scientific research settings or special libraries and a demonstrated commitment to public service
  • Minimum two years of professional experience crafting expert literature search strategies and conducting searches in scientific databases. Otherwise demonstrated science or technical subject knowledge (environmental, biomedical, chemical, etc.) and experience with commonly used research tools and databases in those fields (PubMed, Web of Science, etc.) may be considered.
  • Experience with reference managers (specifically EndNote) and other library tools (CMS, Alma, PrimoVE, etc.) and skills (cataloging, collection management SharePoint management).
  • Customer service skills and strong organizational skills with attention to detail as well as the ability to work independently and on teams, communicate effectively with colleagues and customers, prioritize and manage multiple on-going projects, quickly adapt to change, and meet deadlines.
  • Ability to pass a government background investigation which requires Permanent Residency or US Citizenship

Responsibilities:

  • Deliver in-depth reference and research support services to EPA researchers and staff, including staffing of in-person and virtual reference services.
  • Conduct expert-level literature searches on scientific and non-scientific topics using free and subscription databases.
  • Contribute to other library programs and services including library instruction, marketing and outreach, knowledge management projects, or cataloging.
  • Participate in the development of innovative library services (research impact analysis, data visualization, systematic reviews, machine learning, artificial intelligence, and other potential new areas of service).
  • Complete reporting duties, departmental statistics, and documentation as required by the contract and library operating procedures

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