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Customer Reference Manager Jobs (NOW HIRING)

ASRC Federal Holding

Reference Librarian

Ann Arbor, MI · On-site

Deliver in-depth reference and research support services to EPA researchers and staff, including ... customers, prioritize and manage multiple on-going projects, quickly adapt to change, and meet ...

Westcliff University

Reference Librarian

Irvine, CA · On-site

$70K - $80K/yr

Managing all aspects of the interlibrary loan system * Supervising the Reserve Desk and student ... Strong customer service orientation * Excellent oral and written communication skills * Ability to ...

Filevine

Customer Marketing Manager

Chicago, IL · On-site

$105K - $120K/yr

Responsibilities Customer Advocacy & Reference Programs * Build the Bench: Scale a world-class ... You have managed customer programs for advisory boards, surprise & delight, or industry events.

Filevine

Customer Marketing Manager

$105K - $120K/yr

Responsibilities Customer Advocacy & Reference Programs * Build the Bench: Scale a world-class ... You have managed customer programs for advisory boards, surprise & delight, or industry events.

Filevine

Customer Marketing Manager

San Francisco, CA · On-site

$105K - $120K/yr

Responsibilities Customer Advocacy & Reference Programs * Build the Bench: Scale a world-class ... You have managed customer programs for advisory boards, surprise & delight, or industry events.

Filevine

Customer Marketing Manager

Chicago, IL

$105K - $120K/yr

Responsibilities Customer Advocacy & Reference Programs * Build the Bench: Scale a world-class ... You have managed customer programs for advisory boards, surprise & delight, or industry events.

Filevine

Customer Marketing Manager

Chicago, IL · On-site

$105K - $120K/yr

Responsibilities Customer Advocacy & Reference Programs * Build the Bench: Scale a world-class ... You have managed customer programs for advisory boards, surprise & delight, or industry events.

Filevine

Customer Marketing Manager

Charleston, WV · Remote

$105K - $120K/yr

Responsibilities Customer Advocacy & Reference Programs * Build the Bench: Scale a world-class ... You have managed customer programs for advisory boards, surprise & delight, or industry events.

Texas Western Hospitality

FOOD MANAGER

Grapevine, TX · On-site

... of customer feedback and financial reports. Initiate corrective action when necessary. Work with ... reference Manager's Walk Through Checklist). Assures proper cleanliness of the dining room and ...

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Customer Reference Manager information

See salary details

$23K

$61.4K

$102.5K

How much do customer reference manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for customer reference manager in the United States is $61,351.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,000.00 and $69,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Reference Manager vs Customer Success Manager?

AspectCustomer Reference ManagerCustomer Success Manager
Primary FocusManaging customer references and case studiesEnsuring customer satisfaction and retention
Key ResponsibilitiesCollecting and maintaining customer references, coordinating reference activitiesOnboarding, supporting, and growing customer accounts
Required SkillsCommunication, relationship management, project coordinationCustomer relationship management, problem-solving, strategic planning
Work EnvironmentCollaborates with sales and marketing teamsWorks closely with sales, support, and product teams

The Customer Reference Manager primarily focuses on managing and leveraging customer references to support sales and marketing efforts. In contrast, the Customer Success Manager concentrates on ensuring ongoing customer satisfaction and retention. While both roles require strong communication skills and customer relationship expertise, their core objectives differ, with the Reference Manager emphasizing reference activities and the Success Manager focusing on customer success and growth.

What are the key skills and qualifications needed to thrive as a Customer Reference Manager, and why are they important?

To thrive as a Customer Reference Manager, you need expertise in customer relationship management, project coordination, and strong written and verbal communication skills, often supported by a bachelor’s degree in business or marketing. Familiarity with CRM platforms like Salesforce, content management systems, and customer advocacy tools is typically required. Outstanding interpersonal skills, attention to detail, and the ability to influence and collaborate across departments set top performers apart. These abilities are crucial for building trust with customers, capturing compelling success stories, and supporting sales and marketing initiatives.

How does a Customer Reference Manager typically collaborate with sales and marketing teams?

A Customer Reference Manager frequently works closely with both sales and marketing teams to identify, nurture, and showcase satisfied customers who can serve as references. This involves coordinating interviews, case studies, and reference calls, as well as ensuring that reference assets align with current campaign goals. Regular communication and cross-functional meetings are common to keep all stakeholders informed and to maximize the impact of customer advocacy programs. This collaborative approach helps ensure that the right customer stories are leveraged at the right stages of the sales cycle.
More about Customer Reference Manager jobs
What cities are hiring for Customer Reference Manager jobs? Cities with the most Customer Reference Manager job openings:
What states have the most Customer Reference Manager jobs? States with the most job openings for Customer Reference Manager jobs include:
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Customer Reference Manager jobs near you
Infographic showing various Customer Reference Manager job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $61,351 per year, or $29.5 per hour.

Reference Librarian

ASRC Federal Holding

Ann Arbor, MI • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

ASRC Federal rating

7.8

Company rating: 7.8 out of 10

Based on 28 frontline employees who took The Breakroom Quiz

241st of 446 rated engineering

Job description

ASRC Federal is a leading government contractor furthering missions in space, public health and defense. As an Alaska Native owned corporation, our work helps secure an enduring future for our shareholders. Join our team and discover why we are a top veteran employer and Certified Great Place to Work™
Agile Decision Sciences (ADS,) a subsidiary of ASRC Federal, is seeking a Reference Librarian to support our nationwide contract providing library and records management services to the US Environmental Protection Agency (EPA). We offer a culture that provides professional development and team collaboration.
Responsibilities:
  • Deliver in-depth reference and research support services to EPA researchers and staff, including daily provision of virtual reference services and interlibrary loan.
  • Contribute to other library programs and services including research impact, library instruction, marketing and outreach, knowledge management projects, or cataloging.
  • Participate in the development of innovative library services (research impact analysis, data visualization, systematic reviews, machine learning, artificial intelligence, and other potential new areas of service).
  • Complete reporting duties, departmental statistics, and documentation as required by the contract and library operating procedures.

Requirements:
  • MS in Library Science, Information Science, or related field.
  • Minimum 2-4 years of professional experience in a library which includes three (3) years of providing reference and research services. Candidates should have experience in scientific research settings; prefer experience with special libraries and/or federal government special library experience.
  • Experience with commonly used research tools and databases in those fields (PubMed, Web of Science, D&B Finance Analytics, etc.).
  • Experience with Alma, EndNote, and other library tools and skills (scholarly publishing, programming, SharePoint management, data visualization, collection management, etc.).
  • Experience formatting documents and checking for 508 compliance.
  • Customer service skills and strong organizational skills with attention to detail as well as the ability to work independently and on teams, communicate effectively with colleagues and customers, prioritize and manage multiple on-going projects, quickly adapt to change, and meet deadlines.
  • Ability to pass a government background investigation which requires Permanent Residency or US Citizenship.

We invest in the lives of our employees, both in and out of the workplace, by providing competitive pay and benefits packages. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law. The salary offered will depend on several factors including, but not limited to, relevant experience, skills, education, geographic location, internal equity, business needs, and other factors permitted by law. Posted pay ranges are a general guideline only and are not a guarantee of compensation or salary.
EEO Statement
ASRC Federal and its Subsidiaries are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, gender, color, age, sexual orientation, gender identification, national origin, religion, marital status, ancestry, citizenship, disability, protected veteran status, or any other factor prohibited by applicable law.

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