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Customer Reference Manager Jobs (NOW HIRING)

HR Acuity LLC

Customer Marketing & Advocacy Manager

NJ · Remote

$140K - $155K/yr

Build and manage a referenceable customer pool to support the sales process -- reference calls, case studies, and peer review platforms * Drive G2 review and Gartner Peer Insights strategy and ...

Howard

Reference Librarian

Library, PA

$48K - $58K/yr

... manage the library's website, social media, or digital collections. o Familiarity with library ... A customer service-oriented approach with the ability to interact professionally with a diverse ...

Tread Corp

Strategic Customer Success Manager

Turn your strongest relationships into references, case studies, and champions -- customers who ... Strong project management instincts: you can hold multiple high-stakes relationships and open ...

Tread

Strategic Customer Success Manager

San Francisco, CA · On-site

$120K - $150K/yr

Turn your strongest relationships into references, case studies, and champions - customers who tell ... Strong project management instincts: you can hold multiple high-stakes relationships and open ...

Texas Western Hospitality

FOOD MANAGER

Grapevine, TX · On-site

... of customer feedback and financial reports. Initiate corrective action when necessary. Work with ... reference Manager's Walk Through Checklist). Assures proper cleanliness of the dining room and ...

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Customer Reference Manager information

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$23K

$61.4K

$102.5K

How much do customer reference manager jobs pay per year?

As of Jul 2, 2026, the average yearly pay for customer reference manager in the United States is $61,351.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,000.00 and $69,000.00 per year, depending on experience, location, and employer.

What is a customer reference manager?

A customer reference manager is responsible for coordinating and maintaining relationships with satisfied customers to serve as references for sales and marketing efforts. They gather testimonials, manage reference requests, and ensure positive customer experiences are communicated effectively, often using CRM tools. Strong communication and relationship management skills are essential in this role.

What is the difference between Customer Reference Manager vs Customer Success Manager?

AspectCustomer Reference ManagerCustomer Success Manager
Primary FocusManaging customer references and case studiesEnsuring customer satisfaction and retention
Key ResponsibilitiesCollecting and maintaining customer references, coordinating reference activitiesOnboarding, supporting, and growing customer accounts
Required SkillsCommunication, relationship management, project coordinationCustomer relationship management, problem-solving, strategic planning
Work EnvironmentCollaborates with sales and marketing teamsWorks closely with sales, support, and product teams

The Customer Reference Manager primarily focuses on managing and leveraging customer references to support sales and marketing efforts. In contrast, the Customer Success Manager concentrates on ensuring ongoing customer satisfaction and retention. While both roles require strong communication skills and customer relationship expertise, their core objectives differ, with the Reference Manager emphasizing reference activities and the Success Manager focusing on customer success and growth.

What are the key skills and qualifications needed to thrive as a Customer Reference Manager, and why are they important?

To thrive as a Customer Reference Manager, you need expertise in customer relationship management, project coordination, and strong written and verbal communication skills, often supported by a bachelor’s degree in business or marketing. Familiarity with CRM platforms like Salesforce, content management systems, and customer advocacy tools is typically required. Outstanding interpersonal skills, attention to detail, and the ability to influence and collaborate across departments set top performers apart. These abilities are crucial for building trust with customers, capturing compelling success stories, and supporting sales and marketing initiatives.

What is the role of a CSM?

A Customer Reference Manager (CSM) is responsible for managing and maintaining relationships with key customer references to support sales and marketing efforts. They coordinate customer testimonials, case studies, and references to showcase product success and ensure customer satisfaction. Strong communication and organization skills are essential for this role.

Can I put my boyfriend as a reference for a job?

As a Customer Reference Manager, using a personal relationship like a boyfriend as a professional reference is generally discouraged. Employers prefer references from previous employers, colleagues, or clients who can objectively assess your skills and work ethic. Personal references may not carry the same credibility in a professional context and could impact your application negatively.

What is the highest paying job in customer service?

The highest paying roles in customer service include Customer Service Director, Customer Experience Executive, and Customer Support Operations Manager, often earning six-figure salaries. These positions typically require extensive experience, leadership skills, and knowledge of customer relationship management (CRM) tools.

How does a Customer Reference Manager typically collaborate with sales and marketing teams?

A Customer Reference Manager frequently works closely with both sales and marketing teams to identify, nurture, and showcase satisfied customers who can serve as references. This involves coordinating interviews, case studies, and reference calls, as well as ensuring that reference assets align with current campaign goals. Regular communication and cross-functional meetings are common to keep all stakeholders informed and to maximize the impact of customer advocacy programs. This collaborative approach helps ensure that the right customer stories are leveraged at the right stages of the sales cycle.
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Customer Reference Manager jobs near you

Customer Service Representative

Tyler Distribution Centers LLC

Richmond Hill, GA • On-site

$21 - $23/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 19 days ago

Job description

The Customer Service Representative (CSR) serves as the primary point of contact between our customers and the warehouse. This role is responsible for ensuring orders are processed accurately and efficiently, billing and invoicing are handled correctly, and customers receive clear, timely communication. The CSR works closely with operations, transportation, and other teams to deliver a smooth end-to-end customer experience.
Essential Functions
Customer Interaction & Communication
  • Respond promptly and professionally to customer inquiries by phone or email.
  • Provide proactive updates on order status, shipment activity, and issue resolution.
  • Act as the internal advocate for the customer, ensuring their needs are communicated and met.
Order Processing & Documentation
  • Accurately enter and process customer orders into the Warehouse Management System (WMS).
  • Generate and review all related paperwork for customer orders, ensuring compliance with customer requirements and special instructions.
  • Coordinate with Transportation and Operations to schedule and expedite shipments as needed.
  • Keep and verify records of all incoming and outgoing shipments, maintaining complete and accurate documentation.
Billing & Invoicing
  • Verify accuracy of computer-generated invoices and ensure proper billing of customer accounts.
  • Review supporting documentation to confirm charges align with services provided.
  • Partner with accounting and operations teams to resolve discrepancies quickly and professionally.
  • Maintain organized billing records for customer reference and internal audits.
Qualifications
  • Previous customer service experience in a logistics, distribution, or warehouse environment preferred.
  • Strong organizational skills with the ability to manage multiple priorities under time pressure.
  • Effective written and verbal communication skills.
  • Proficiency with Microsoft Office Suite, WMS/TMS systems, and customer portals a plus.
  • Detail-oriented with a focus on accuracy and timeliness.
The anticipated rate for this position is between $19.00 to $20.00 per hour. In addition to competitive pay, Port Jersey Logistics Network offers a robust benefits package including health, dental, and vision coverage, a 401(k) retirement plan, and paid time off.


Port Jersey Logistics Network provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.