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Customer Reference Manager Jobs (NOW HIRING)

Arize AI

Customer Marketing Manager

San Francisco, CA · On-site

Customer Reference Program * Own and scale Arize's customer reference program end-to-end--identifying advocates, managing relationships, and matching the right reference to the right opportunity.

Runpod, Inc.

Customer Marketing Manager

Runpod is hiring a Customer Marketing Manager to own the full lifecycle of customer storytelling, reference management, and vertical-focused marketing programs. This is an early-to-mid career role ...

New

Westcliff University

Reference Librarian

Irvine, CA · On-site

$70K - $80K/yr

Managing all aspects of the interlibrary loan system * Supervising the Reserve Desk and student ... Strong customer service orientation * Excellent oral and written communication skills * Ability to ...

Redwood Software

OR

Build and manage a robust customer reference program, identifying, recruiting, and nurturing customer advocates. * Oversee the creation of compelling customer success stories, case studies ...

Nerdio

Senior Customer Advocacy Specialist

$90K - $110K/yr

Build and manage Nerdio's customer advocacy program end-to-end, including reference management, case study production, testimonial collection, and peer review site presence. * Identify and develop ...

Outreach

Customer Advocacy Specialist

$81K - $95K/yr

The Role At Outreach, our customers are our strongest advocates and one of our most valuable assets ... Experience with gifting platforms, reference management tools, and AI tools that help streamline ...

Westcliff University

Reference Librarian

Irvine, CA · On-site

$70K - $80K/yr

Managing all aspects of the interlibrary loan system * Supervising the Reserve Desk and student ... Strong customer service orientation * Excellent oral and written communication skills * Ability to ...

Westcliff University

Reference Librarian

Irvine, CA · On-site

$70K - $80K/yr

Managing all aspects of the interlibrary loan system * Supervising the Reserve Desk and student ... Strong customer service orientation * Excellent oral and written communication skills * Ability to ...

Fit2Run FL

Assistant Manager (Bradenton)

Bradenton, FL · On-site

$17.50 - $20/hr

Reference manager for assistance. * If necessary, help customers with other department purchases, or lead them to employees in other departments * Always try to sell corresponding accessories with ...

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Customer Reference Manager information

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$23K

$61.4K

$102.5K

How much do customer reference manager jobs pay per year?

As of Jun 4, 2026, the average yearly pay for customer reference manager in the United States is $61,351.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,000.00 and $69,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Reference Manager, and why are they important?

To thrive as a Customer Reference Manager, you need expertise in customer relationship management, project coordination, and strong written and verbal communication skills, often supported by a bachelor’s degree in business or marketing. Familiarity with CRM platforms like Salesforce, content management systems, and customer advocacy tools is typically required. Outstanding interpersonal skills, attention to detail, and the ability to influence and collaborate across departments set top performers apart. These abilities are crucial for building trust with customers, capturing compelling success stories, and supporting sales and marketing initiatives.

How does a Customer Reference Manager typically collaborate with sales and marketing teams?

A Customer Reference Manager frequently works closely with both sales and marketing teams to identify, nurture, and showcase satisfied customers who can serve as references. This involves coordinating interviews, case studies, and reference calls, as well as ensuring that reference assets align with current campaign goals. Regular communication and cross-functional meetings are common to keep all stakeholders informed and to maximize the impact of customer advocacy programs. This collaborative approach helps ensure that the right customer stories are leveraged at the right stages of the sales cycle.

What is a Customer Reference Manager?

A Customer Reference Manager is a professional responsible for managing and coordinating customer advocacy programs within a company. Their main duties include identifying satisfied customers who can share their positive experiences, organizing case studies and testimonials, and facilitating customer participation in marketing activities such as events or reference calls. By leveraging customer success stories, they help build credibility and trust for the company's products or services, supporting sales and marketing efforts. Customer Reference Managers often work closely with sales, marketing, and customer success teams to ensure effective communication and smooth execution of reference programs.

What is the difference between Customer Reference Manager vs Customer Success Manager?

AspectCustomer Reference ManagerCustomer Success Manager
Primary FocusManaging customer references and case studiesEnsuring customer satisfaction and retention
Key ResponsibilitiesCollecting and maintaining customer references, coordinating reference activitiesOnboarding, supporting, and growing customer accounts
Required SkillsCommunication, relationship management, project coordinationCustomer relationship management, problem-solving, strategic planning
Work EnvironmentCollaborates with sales and marketing teamsWorks closely with sales, support, and product teams

The Customer Reference Manager primarily focuses on managing and leveraging customer references to support sales and marketing efforts. In contrast, the Customer Success Manager concentrates on ensuring ongoing customer satisfaction and retention. While both roles require strong communication skills and customer relationship expertise, their core objectives differ, with the Reference Manager emphasizing reference activities and the Success Manager focusing on customer success and growth.

More about Customer Reference Manager jobs
What cities are hiring for Customer Reference Manager jobs? Cities with the most Customer Reference Manager job openings:
What states have the most Customer Reference Manager jobs? States with the most job openings for Customer Reference Manager jobs include:
What job categories do people searching Customer Reference Manager jobs look for? The top searched job categories for Customer Reference Manager jobs are:
Customer Reference Manager jobs near you
Infographic showing various Customer Reference Manager job openings in the United States as of May 2026, with employment types broken down into 14% As Needed, 72% Full Time, and 14% Part Time. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $61,351 per year, or $29.5 per hour.
Customer Marketing Manager

Customer Marketing Manager

Arize AI

San Francisco, CA • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Customer Marketing Manager

San Francisco

About Arize

AI is rapidly transforming the world. As generative AI reshapes industries, teams need powerful ways to monitor, troubleshoot, and optimize their AI systems. That's where we come in. Arize AI is the leading AI & Agent Engineering observability and evaluation platform, empowering AI engineers to ship high-performing, reliable agents and applications. From first prototype to production scale, Arize AX unifies build, test, and run in a single workspace—so teams can ship faster with confidence.

We're a Series C company backed by top-tier investors, with over $135M in funding and a rapidly growing customer base of 150+ leading enterprises and Fortune 500 companies. Customers like Booking.com, Uber, Siemens, and PepsiCo leverage Arize to deliver AI that works.

AI is moving fast—but most teams are still flying blind once their models hit production. Arize builds the infrastructure that changes that: observability, evaluation, and iteration tools that give AI engineers real visibility into what their systems are actually doing.

We're backed by $131M in funding—including the largest Series C ever raised in AI observability—with investors like Datadog, PagerDuty, and M12 (Microsoft's venture fund). Our customers include Uber, Wayfair, and Tripadvisor. And Phoenix, our open-source observability tool, has become the go-to starting point for serious AI engineering teams worldwide.

We're building the category. Now we need someone to help our customers tell that story.

The Role

Customer marketing at Arize isn't a relationship management job—it's a growth function. You'll work directly with some of the most sophisticated AI engineering teams in the world, turning their wins into content, their voices into pipeline, and their communities into a compounding advantage for Arize.

You'll sit at the intersection of product, sales, and customer success—owning the programs that help customers get more value from Arize while helping Arize grow through the customers we already have. That means building content, running programs, sourcing speakers, and creating campaigns—all with a technical audience in mind.

This is a high-visibility, high-ownership role on a lean team where what you build actually ships.

What You'll Do

Customer Content & Storytelling

  • Produce high-impact, customer-driven content across formats—video case studies, written success stories, social proof, and customer spotlights.
  • Interview customers and translate technical wins into narratives that resonate with AI engineers and executive buyers alike.
  • Build a library of proof points that sales, demand gen, and product can pull from.

Customer Reference Program

  • Own and scale Arize's customer reference program end-to-end—identifying advocates, managing relationships, and matching the right reference to the right opportunity.
  • Partner with Sales to ensure reference coverage across segments, use cases, and industries.

Events & Speaker Sourcing

  • Secure and prepare customer speakers for Arize events, webinars, conferences, and developer workshops.
  • Support customer-facing events including meetups, workshops, and roundtables—from logistics to content.

Community & Advisory Programs

  • Build and run programs like the Customer Advisory Board and power user groups that create tight feedback loops between customers and our product and GTM teams.
  • Partner with Customer Success to amplify educational resources, best practices, and product adoption milestones.

Expansion & Adoption Campaigns

  • Develop and execute campaigns that drive product adoption, increase engagement, and create upsell and expansion opportunities.
  • Work cross-functionally with CS, Sales, and Product to identify expansion signals and turn them into pipeline.

What We're Looking For

  • 5+ years of experience in customer marketing, product marketing, or a closely related field—ideally at a developer tools, data infrastructure, or AI/ML company.
  • Proven ability to identify customer stories and turn them into compelling content—you know how to find the narrative in a technical win.
  • Experience running reference or advocacy programs and building scalable processes around them.
  • Strong cross-functional collaborator—you've worked closely with Sales and Customer Success and understand how to support pipeline goals without losing the customer-first lens.
  • Excellent written communication; comfortable writing for technical audiences without losing the thread for business stakeholders.
  • Event and program management experience—you can run a webinar, coordinate a roundtable, and manage a speaker from ask to stage.
  • Actively using AI in your day-to-day work—not just aware of it. You're experimenting with AI tools to move faster, think more creatively, and do work that would have taken a team to do solo.

Nice to Have

  • Background in or strong familiarity with AI/ML, LLMs, or data infrastructure.
  • Experience with developer communities or open-source ecosystems.
  • Familiarity with tools like Salesforce, HubSpot, or similar CRM/marketing automation platforms.
  • Previous experience building CAB programs or structured executive engagement programs.

Why Arize

  • We're defining a category—and growing fast in it.
  • Your work will have a direct impact on revenue, product, and community.
  • You'll work alongside some of the sharpest minds in AI infrastructure.
  • Competitive salary, equity, and benefits.
  • Hybrid work out of our San Francisco office.

Salary range $140,000-$175,000 dependent on experience

More About Arize

Arize's mission is to make the world's AI work—and work for people. Our founders came together through a shared frustration: while investments in AI are growing rapidly across every industry, organizations face a critical challenge—understanding whether AI is performing and how to improve it at scale.

Learn more about what we're doing here:

https://techcrunch.com/2025/02/20/arize-ai-hopes-it-has-first-mover-advantage-in-ai-observability/

https://arize.com/blog/arize-ai-raises-70m-series-c-to-build-the-gold-standard-for-ai-evaluation-observability/

Diversity & Inclusion @ Arize

Our company's mission is to make AI work and make AI work for the people, we hope to make an impact in bias industry-wide and that's a big motivator for people who work here. We actively hope that individuals contribute to a good culture

  • Regularly have chats with industry experts, researchers, and ethicists across the ecosystem to advance the use of responsible AI
  • Culturally conscious events such as LGBTQ trivia during pride month
  • We have an active Lady Arizers subgroup

Apply