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Customer Reference Manager Jobs (NOW HIRING)

Avoca

Customer Marketing Manager

Niagara Falls, NY · On-site

$125 - $150/hr

Own the customer reference program end-to-end: identify advocates, manage capacity, log activity, and become Sales\'s most trusted partner during enterprise late-stage deals. * Build and run content ...

Fit2Run FL

Assistant Manager (Bradenton)

Bradenton, FL

$17.50 - $20/hr

Reference manager for assistance. * If necessary, help customers with other department purchases, or lead them to employees in other departments * Always try to sell corresponding accessories with ...

Peoria Public Library

Reference Assistant

Peoria, IL · On-site

$20.50/hr

Grade 9 _____ JOB SUMMARY Provides excellent customer service by responding to patron reference and ... Reports to Department or Branch Manager. ESSENTIAL FUNCTIONS (Functions listed are intended only as ...

Filevine

Customer Marketing Manager

San Francisco, CA · On-site

$105K - $120K/yr

Responsibilities Customer Advocacy & Reference Programs * Build the Bench: Scale a world-class ... You have managed customer programs for advisory boards, surprise & delight, or industry events.

Texas Western Hospitality

FOOD MANAGER

Grapevine, TX · On-site

... of customer feedback and financial reports. Initiate corrective action when necessary. Work with ... reference Manager's Walk Through Checklist). Assures proper cleanliness of the dining room and ...

Filevine

Customer Marketing Manager

Chicago, IL · On-site

$105K - $120K/yr

Responsibilities Customer Advocacy & Reference Programs * Build the Bench: Scale a world-class ... You have managed customer programs for advisory boards, surprise & delight, or industry events.

Filevine

Customer Marketing Manager

Chicago, IL · On-site

$105K - $120K/yr

Responsibilities Customer Advocacy & Reference Programs * Build the Bench: Scale a world-class ... You have managed customer programs for advisory boards, surprise & delight, or industry events.

Filevine

Customer Marketing Manager

Chicago, IL · On-site

$105K - $120K/yr

Responsibilities Customer Advocacy & Reference Programs * Build the Bench: Scale a world-class ... You have managed customer programs for advisory boards, surprise & delight, or industry events.

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Showing results 21-40

All JobsCustomer Reference JobsCustomer Reference Manager Jobs

Customer Reference Manager information

See salary details

$23K

$61.4K

$102.5K

How much do customer reference manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for customer reference manager in the United States is $61,351.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,000.00 and $69,000.00 per year, depending on experience, location, and employer.

How does a Customer Reference Manager typically collaborate with sales and marketing teams?

A Customer Reference Manager frequently works closely with both sales and marketing teams to identify, nurture, and showcase satisfied customers who can serve as references. This involves coordinating interviews, case studies, and reference calls, as well as ensuring that reference assets align with current campaign goals. Regular communication and cross-functional meetings are common to keep all stakeholders informed and to maximize the impact of customer advocacy programs. This collaborative approach helps ensure that the right customer stories are leveraged at the right stages of the sales cycle.

What are the key skills and qualifications needed to thrive as a Customer Reference Manager, and why are they important?

To thrive as a Customer Reference Manager, you need expertise in customer relationship management, project coordination, and strong written and verbal communication skills, often supported by a bachelor’s degree in business or marketing. Familiarity with CRM platforms like Salesforce, content management systems, and customer advocacy tools is typically required. Outstanding interpersonal skills, attention to detail, and the ability to influence and collaborate across departments set top performers apart. These abilities are crucial for building trust with customers, capturing compelling success stories, and supporting sales and marketing initiatives.

What is the difference between Customer Reference Manager vs Customer Success Manager?

AspectCustomer Reference ManagerCustomer Success Manager
Primary FocusManaging customer references and case studiesEnsuring customer satisfaction and retention
Key ResponsibilitiesCollecting and maintaining customer references, coordinating reference activitiesOnboarding, supporting, and growing customer accounts
Required SkillsCommunication, relationship management, project coordinationCustomer relationship management, problem-solving, strategic planning
Work EnvironmentCollaborates with sales and marketing teamsWorks closely with sales, support, and product teams

The Customer Reference Manager primarily focuses on managing and leveraging customer references to support sales and marketing efforts. In contrast, the Customer Success Manager concentrates on ensuring ongoing customer satisfaction and retention. While both roles require strong communication skills and customer relationship expertise, their core objectives differ, with the Reference Manager emphasizing reference activities and the Success Manager focusing on customer success and growth.

More about Customer Reference Manager jobs

What cities are hiring for Customer Reference Manager jobs?

Cities with the most Customer Reference Manager job openings:

What states have the most Customer Reference Manager jobs?

States with the most job openings for Customer Reference Manager jobs include:

What job categories do people searching Customer Reference Manager jobs look for?

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Customer Reference Manager jobs near you
Infographic showing various Customer Reference Manager job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $61,351 per year, or $29.5 per hour.

Reference Archivist

Utah Division of Human Resource Management

Salt Lake City, UT • On-site

Full-time

Posted 14 days ago

Job description

Typical duties for a Reference Archivist:

  • Provides core reference support, which includes triage of reference requests, responding to reference requests. 
  • Deliver high quality of customer service through multiple means, i.e., phone, email, in-person. 
  • Organizing and self management of assigned tasks.
  • Providing back up support in the collection repository, basic circulation functions and duties. 
  • Ability to provide in-person customer service to the public, researchers, and other government agencies.
  • Ability to conduct archival research in the State's permanent collections to facilitate access. 
  • Ability to create access and finding tools to help facilitate research and access. This also includes the ability to create outreach resources, i.e., blogs, social media posts. 
  • Understanding of Utah's history and records generally held by the State. Allowing for facilitated access to other repositories as needed. 

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