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Customer Reference Manager Jobs in Emmaus, PA (NOW HIRING)

Hobby Lobby

Customer Service Manager

Easton, PA · On-site

$15.75 - $16.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Previous Work References If you meet these requirements and are interested in being a vital part of our management team, then we are interested in talking to you. Full-Time Benefits include:

Synergis Technologies

Customer Success Agent

Quakertown, PA · On-site

$15 - $20/hr

The CSA partners closely with Customer Success Managers (CSMs), Quality Assurance, Product ... Following established troubleshooting procedures while documenting resolutions for future reference.

Harbortouch

Customer Service Representative

Allentown, PA

$15.75 - $21.50/hr

Must be organized and able to manage multiple priorities * Proficient in relevant computer ... and references. Disclaimer: The above statements are intended to describe the general nature and ...

Harbortouch

Customer Service Representative

Allentown, PA · On-site

$15.75 - $21.50/hr

Must be organized and able to manage multiple priorities * Proficient in relevant computer ... and references. Disclaimer: The above statements are intended to describe the general nature and ...

Pencor Services

Billing Clerk

Palmerton, PA · On-site

$13.75 - $17.75/hr

Communicating with partners in reference to accounts * Working with other PTD departments to resolve customer issues * Other duties as assigned by manager or director Qualifications: * H.S. Diploma ...

Pencor Services, Inc.

Billing Clerk

Palmerton, PA · On-site

$13.75 - $17.75/hr

Communicating with partners in reference to accounts * Working with other PTD departments to resolve customer issues * Other duties as assigned by manager or director Qualifications: * H.S. Diploma ...

Brenntag AG

Fluid Management Site Manager

Pottstown, PA · On-site

  • Medical

  • Retirement

We help our customers with the manufacturing of Jet Engines, Helicopters, Airplane Landing Gear ... reference your race, religion, age, sex, genetic, veteran status, disability or any other status ...

Brenntag

Fluid Management Site Manager

Pottstown, PA

  • Medical

  • Retirement

We help our customers with the manufacturing of Jet Engines, Helicopters, Airplane Landing Gear ... reference your race, religion, age, sex, genetic, veteran status, disability or any other status ...

Victaulic

Process Controls Manager

Easton, PA · On-site

Create role-based training materials-including quick reference guides, e-learning modules, video ... Represent Sales Operations in enterprise change advisory boards, ERP/CRM steering committees, and ...

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Showing results 1-20

All JobsCustomer Reference JobsCustomer Reference Manager JobsCustomer Reference Manager Jobs in Emmaus, PA

Customer Reference Manager information

See Emmaus, PA salary details

$22.1K

$59K

$98.5K

How much do customer reference manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for customer reference manager in Emmaus, PA is $58,958.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,300.00 and $66,300.00 per year, depending on experience, location, and employer.

How does a Customer Reference Manager typically collaborate with sales and marketing teams?

A Customer Reference Manager frequently works closely with both sales and marketing teams to identify, nurture, and showcase satisfied customers who can serve as references. This involves coordinating interviews, case studies, and reference calls, as well as ensuring that reference assets align with current campaign goals. Regular communication and cross-functional meetings are common to keep all stakeholders informed and to maximize the impact of customer advocacy programs. This collaborative approach helps ensure that the right customer stories are leveraged at the right stages of the sales cycle.

What are the key skills and qualifications needed to thrive as a Customer Reference Manager, and why are they important?

To thrive as a Customer Reference Manager, you need expertise in customer relationship management, project coordination, and strong written and verbal communication skills, often supported by a bachelor’s degree in business or marketing. Familiarity with CRM platforms like Salesforce, content management systems, and customer advocacy tools is typically required. Outstanding interpersonal skills, attention to detail, and the ability to influence and collaborate across departments set top performers apart. These abilities are crucial for building trust with customers, capturing compelling success stories, and supporting sales and marketing initiatives.

What is the difference between Customer Reference Manager vs Customer Success Manager?

AspectCustomer Reference ManagerCustomer Success Manager
Primary FocusManaging customer references and case studiesEnsuring customer satisfaction and retention
Key ResponsibilitiesCollecting and maintaining customer references, coordinating reference activitiesOnboarding, supporting, and growing customer accounts
Required SkillsCommunication, relationship management, project coordinationCustomer relationship management, problem-solving, strategic planning
Work EnvironmentCollaborates with sales and marketing teamsWorks closely with sales, support, and product teams

The Customer Reference Manager primarily focuses on managing and leveraging customer references to support sales and marketing efforts. In contrast, the Customer Success Manager concentrates on ensuring ongoing customer satisfaction and retention. While both roles require strong communication skills and customer relationship expertise, their core objectives differ, with the Reference Manager emphasizing reference activities and the Success Manager focusing on customer success and growth.

What cities near Emmaus, PA are hiring for Customer Reference Manager jobs?

Cities near Emmaus, PA with the most Customer Reference Manager job openings:

Customer Reference Manager jobs near you
Infographic showing various Customer Reference Manager job openings in Emmaus, PA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $58,958 per year, or $28.3 per hour.

Customer Service Manager

Hobby Lobby

Easton, PA • On-site

$15.75 - $16.75/hr

Full-time, Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 14 hours ago

Hobby Lobby rating

6.2

Company rating: 6.2 out of 10

Based on 885 frontline employees who took The Breakroom Quiz

21st of 39 rated national retailers

Job description

Job Description - Overview
New opportunity available for a Customer Service Manager.
The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are closed on SUNDAY.
Responsibilities:
  • Perform duties as front-end manager
  • Assist customers with returns
  • Manage registers
  • Assist customers as needed
  • Provide excellent customer service

Starting part-time range - $15.75 - $16.75 per hour
Job Description - Requirements
  • Excellent Customer Service Skills
  • Basic Computer Skills
  • Desire To Learn
  • Trustworthy And Dependable
  • Super Friendly
  • Previous Work References
If you meet these requirements and are interested in being a vital part of our management team, then we are interested in talking to you.
Full-Time Benefits include:
  • Competitive Wages
  • Medical, Dental, Vision and Prescription Benefits
  • 401(k) Program with Company Match
  • Paid Vacation
  • Sick / Personal Pay (SPP)
  • Employee Discount
  • Life Insurance and Long Term Disability Insurance (LTD)
  • Flexible Spending Plan
  • Holiday Pay

Hobby Lobby Stores, Inc., is an Equal Opportunity Employer.
For reasonable accommodation of disability during the hiring process call (800) 200-1494.

What Hobby Lobby employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Hobby Lobby logo

About Hobby Lobby

Sourced by ZipRecruiter

Hobby Lobby is Primarily an Arts and Crafts store but also includes Hobbies, Picture framing, Jewelry making, Fabrics, Floral and Wedding supplies, Cards and Party ware, Baskets, Wearable art, Home decor and Holiday Merchandise. Corporate headquarters include over 12 million square feet of manufacturing, distribution and an office complex in Oklahoma City. What began as a $600 start up, Continues to grow and expand enabling customers across the Nation to Live a Creative Life.

Industry

Retail and manufacturing

Company size

10,000+ Employees

Headquarters location

Oklahoma City, OK, US

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