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Customer Reference Manager Jobs in Georgia (NOW HIRING)

Atosa USA, Inc.

Customer Support Technician

Flowery Branch, GA · On-site

$16.75 - $22.75/hr

... reference. * Stay updated on Atosa's product portfolio, technical specifications, and warranty policies. * Offer feedback to management regarding prevalent customer issues and potential process ...

Apply Early

EDB

Principal Customer Success Manager

Atlanta, GA · On-site

... references * Prepare and present Executive Business Reviews (EBRs) to show progress, value ... Nurture and manage customer relationships to ensure high customer satisfaction that results in ...

Hobby Lobby

Customer Service Manager

Duluth, GA · On-site

$20.15 - $21.15/hr

Previous Work References If you meet these requirements and are interested in being a vital part of our management team, then we are interested in talking to you. Full-Time Benefits include:

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See Georgia salary details

$19.4K

$51.8K

$86.5K

How much do customer reference manager jobs pay per year?

As of Jul 2, 2026, the average yearly pay for customer reference manager in Georgia is $51,804.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,200.00 and $58,300.00 per year, depending on experience, location, and employer.

What is a customer reference manager?

A customer reference manager is responsible for coordinating and maintaining relationships with satisfied customers to serve as references for sales and marketing efforts. They gather testimonials, manage reference requests, and ensure positive customer experiences are communicated effectively, often using CRM tools. Strong communication and relationship management skills are essential in this role.

What is the difference between Customer Reference Manager vs Customer Success Manager?

AspectCustomer Reference ManagerCustomer Success Manager
Primary FocusManaging customer references and case studiesEnsuring customer satisfaction and retention
Key ResponsibilitiesCollecting and maintaining customer references, coordinating reference activitiesOnboarding, supporting, and growing customer accounts
Required SkillsCommunication, relationship management, project coordinationCustomer relationship management, problem-solving, strategic planning
Work EnvironmentCollaborates with sales and marketing teamsWorks closely with sales, support, and product teams

The Customer Reference Manager primarily focuses on managing and leveraging customer references to support sales and marketing efforts. In contrast, the Customer Success Manager concentrates on ensuring ongoing customer satisfaction and retention. While both roles require strong communication skills and customer relationship expertise, their core objectives differ, with the Reference Manager emphasizing reference activities and the Success Manager focusing on customer success and growth.

What are the key skills and qualifications needed to thrive as a Customer Reference Manager, and why are they important?

To thrive as a Customer Reference Manager, you need expertise in customer relationship management, project coordination, and strong written and verbal communication skills, often supported by a bachelor’s degree in business or marketing. Familiarity with CRM platforms like Salesforce, content management systems, and customer advocacy tools is typically required. Outstanding interpersonal skills, attention to detail, and the ability to influence and collaborate across departments set top performers apart. These abilities are crucial for building trust with customers, capturing compelling success stories, and supporting sales and marketing initiatives.

What is the role of a CSM?

A Customer Reference Manager (CSM) is responsible for managing and maintaining relationships with key customer references to support sales and marketing efforts. They coordinate customer testimonials, case studies, and references to showcase product success and ensure customer satisfaction. Strong communication and organization skills are essential for this role.

Can I put my boyfriend as a reference for a job?

As a Customer Reference Manager, using a personal relationship like a boyfriend as a professional reference is generally discouraged. Employers prefer references from previous employers, colleagues, or clients who can objectively assess your skills and work ethic. Personal references may not carry the same credibility in a professional context and could impact your application negatively.

What is the highest paying job in customer service?

The highest paying roles in customer service include Customer Service Director, Customer Experience Executive, and Customer Support Operations Manager, often earning six-figure salaries. These positions typically require extensive experience, leadership skills, and knowledge of customer relationship management (CRM) tools.

How does a Customer Reference Manager typically collaborate with sales and marketing teams?

A Customer Reference Manager frequently works closely with both sales and marketing teams to identify, nurture, and showcase satisfied customers who can serve as references. This involves coordinating interviews, case studies, and reference calls, as well as ensuring that reference assets align with current campaign goals. Regular communication and cross-functional meetings are common to keep all stakeholders informed and to maximize the impact of customer advocacy programs. This collaborative approach helps ensure that the right customer stories are leveraged at the right stages of the sales cycle.
What are popular job titles related to Customer Reference Manager jobs in Georgia? For Customer Reference Manager jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Customer Reference Manager jobs in Georgia look for? The top searched job categories for Customer Reference Manager jobs in Georgia are:
What cities in Georgia are hiring for Customer Reference Manager jobs? Cities in Georgia with the most Customer Reference Manager job openings:
Customer Reference Manager jobs near you
Commercial Customer Marketing Manager

Commercial Customer Marketing Manager

Broadcom

Atlanta, GA

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 8 days ago

Broadcom rating

8.7

Company rating: 8.7 out of 10

Based on 23 frontline employees who took The Breakroom Quiz

11th of 141 rated electronics manufacturers

Job description

Please Note:

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Job Description:

We are seeking a strategic, outcome-focused Commercial Customer Marketing Manager to design and execute a comprehensive global engagement strategy for our commercial customer base. Operating at the unique intersection of customer lifecycle marketing and partner collaboration, you will drive product adoption, expand add-on sales, and secure long-term renewals. You will architect integrated quarterly campaigns that provide comprehensive market visibility and demand generation for our direct commercial sales teams (Account Directors) and global partner network (distributors, resellers, and services partners).

As a key driver of growth, you will champion our customer voice by scaling success stories globally and building thriving, persona-led peer communities across core technical and executive cohorts (Infrastructure, CIO/Executive, Security, and Developer). This global role requires a rare blend of strategic vision and a hands-on execution mindset.

Core Responsibilities

Customer Lifecycle & Campaign Strategy

  • Design and execute a comprehensive global marketing strategy to drive deep engagement, increase product adoption, stimulate add-on sales, and protect renewals within the commercial customer base.
  • Build and optimize an "always-on nurture" program featuring continuous, highly targeted email cadences that educate customers and maximize platform utility.
  • Architect integrated quarterly campaigns that align with commercial-specific sales plays, generating high-quality demand, leads, and meetings for direct sales and channel partners.

Partner Alignment & Reference Scaling

  • Collaborate closely with Regional Marketing Managers (RMMs) within the partner marketing team to activate our global distributor and reseller community.
  • Leverage the partner ecosystem to systematically source, scale, and capture customer success stories and references within the commercial segment.
  • Establish and maintain a robust, easily accessible library of customer reference materials to support global sales enablement.

Persona Community Building

  • Define, build, and nurture highly engaged peer communities tailored to core commercial personas: Infrastructure, CIO/Executive, Security, and Developer.
  • Establish and maintain, persona-based database segments specific to the commercial sector to guarantee highly targeted and relevant campaign orchestration.
  • Develop segment-specific content and initiatives that position our brand as a trusted authority and peer network leader for these critical technical and executive cohorts.

Cross-Functional Execution

  • Manage relationships with external agencies, copywriters, and internal subject matter experts (SMEs) to produce top-tier campaign assets, while remaining ready to personally draft copy and execute tactics when necessary.
  • Partner with internal marketing operations teams to streamline campaign setup, tracking, and execution within core automation platforms.

Qualifications

  • Experience: 12+ years of proven success in B2B customer marketing, growth marketing, or campaign strategy, preferably within a global enterprise technology or SaaS company.
  • Partner Marketing Savvy: Demonstrated experience working effectively alongside channel partner marketing teams, distributors, resellers, and systems integrators.
  • Community Architecture: Proven track record of building, launching, and managing persona-based communities or user groups targeting technical and executive stakeholders.
  • Tech Stack Context: Familiarity with enterprise marketing automation and CRM ecosystems; specific preference for experience or familiarity with Eloqua and Oracle Engagement Cloud (OEC).
  • Global Execution: Strong program management skills with the ability to lead cross-functional initiatives across corporate, regional, and sales organizations.
  • Education: Bachelor's degree in Marketing, Communications, Business, or a related field (or equivalent practical experience).

Success Metrics (What Good Looks Like)

  • Pipeline Generation: Measurable increase in add-on and expansion pipeline within the commercial customer segment through quarterly integrated campaigns.
  • Adoption & Utility: Demonstrated lift in product adoption, feature usage, and overall platform utility across targeted commercial accounts.
  • Reference Pipeline: Quarterly targets achieved for net-new customer success stories and reference materials sourced via the partner network.
  • Community Health: Established baseline growth, engagement, and retention metrics for the newly formed persona communities (Infrastructure, CIO, Security, Developer).

Leadership & Interpersonal Skills

  • Strategic Agility & Execution: A proactive project manager who thrives in a fast-paced global environment, balancing long-term strategy with an urgent willingness to execute tactics hands-on.
  • Cross-Functional Influence: Exceptional ability to drive alignment and build consensus across corporate, regional, sales, and partner marketing organizations.
  • Compelling Communication: A gifted storyteller with a keen understanding of what resonates with highly technical and executive audiences.
  • Outcome-Obsessed Mindset: A data-driven marketer committed to leveraging analytics to continuously test, learn, and optimize campaign performance.

Additional Job Description:

Compensation and Benefits

The On Target Earnings (OTE) range for this position is$129,400 - $207,000

OTE includes Sales Incentive Commission in accordance with relevant plan documents and salary.In addition, as a valued member of our team, you'll be eligible to receive a competitive new hire equity grant and annual equity awards, directly connecting your success to the company's growth. All subject to relevant plan documents and award agreements.

Broadcom offers a competitive and comprehensive benefits package: Medical, dental and vision plans, 401(K) participation including company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company paid holidays, paid sick leave and vacation time. The company follows all applicable laws for Paid Family Leave and other leaves of absence.

Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law.

If you are located outside USA, please be sure to fill out a home address as this will be used for future correspondence.

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