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Customer Reference Manager Jobs in Georgia (NOW HIRING)

Atosa USA, Inc.

Customer Support Technician

Flowery Branch, GA · On-site

$16.75 - $22.75/hr

... reference. * Stay updated on Atosa's product portfolio, technical specifications, and warranty policies. * Offer feedback to management regarding prevalent customer issues and potential process ...

Atosa USA, Inc.

Customer Support Technician

Flowery Branch, GA · On-site

$16.75 - $22.75/hr

... reference. * Stay updated on Atosa's product portfolio, technical specifications, and warranty policies. * Offer feedback to management regarding prevalent customer issues and potential process ...

Hobby Lobby

Customer Service Manager

Brunswick, GA · On-site

$15.75 - $16.75/hr

Previous Work References If you meet these requirements and are interested in being a vital part of our management team, then we are interested in talking to you. Full-Time Benefits include:

Cyxtera

Customer Success Manager

Lithia Springs, GA · Hybrid

Leverage customer relationships as needed for prospect references Experience and Qualifications * 5+ years of experience in a customer facing role in data center colocation and/or managed hosting ...

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All JobsCustomer Reference Manager JobsCustomer Reference Manager Jobs in Georgia

Customer Reference Manager information

See Georgia salary details

$19.4K

$51.8K

$86.5K

How much do customer reference manager jobs pay per year?

As of Jun 9, 2026, the average yearly pay for customer reference manager in Georgia is $51,804.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,200.00 and $58,300.00 per year, depending on experience, location, and employer.

What is a Customer Reference Manager?

A Customer Reference Manager is a professional responsible for managing and coordinating customer advocacy programs within a company. Their main duties include identifying satisfied customers who can share their positive experiences, organizing case studies and testimonials, and facilitating customer participation in marketing activities such as events or reference calls. By leveraging customer success stories, they help build credibility and trust for the company's products or services, supporting sales and marketing efforts. Customer Reference Managers often work closely with sales, marketing, and customer success teams to ensure effective communication and smooth execution of reference programs.

What is the difference between Customer Reference Manager vs Customer Success Manager?

AspectCustomer Reference ManagerCustomer Success Manager
Primary FocusManaging customer references and case studiesEnsuring customer satisfaction and retention
Key ResponsibilitiesCollecting and maintaining customer references, coordinating reference activitiesOnboarding, supporting, and growing customer accounts
Required SkillsCommunication, relationship management, project coordinationCustomer relationship management, problem-solving, strategic planning
Work EnvironmentCollaborates with sales and marketing teamsWorks closely with sales, support, and product teams

The Customer Reference Manager primarily focuses on managing and leveraging customer references to support sales and marketing efforts. In contrast, the Customer Success Manager concentrates on ensuring ongoing customer satisfaction and retention. While both roles require strong communication skills and customer relationship expertise, their core objectives differ, with the Reference Manager emphasizing reference activities and the Success Manager focusing on customer success and growth.

What are the key skills and qualifications needed to thrive as a Customer Reference Manager, and why are they important?

To thrive as a Customer Reference Manager, you need expertise in customer relationship management, project coordination, and strong written and verbal communication skills, often supported by a bachelor’s degree in business or marketing. Familiarity with CRM platforms like Salesforce, content management systems, and customer advocacy tools is typically required. Outstanding interpersonal skills, attention to detail, and the ability to influence and collaborate across departments set top performers apart. These abilities are crucial for building trust with customers, capturing compelling success stories, and supporting sales and marketing initiatives.

How does a Customer Reference Manager typically collaborate with sales and marketing teams?

A Customer Reference Manager frequently works closely with both sales and marketing teams to identify, nurture, and showcase satisfied customers who can serve as references. This involves coordinating interviews, case studies, and reference calls, as well as ensuring that reference assets align with current campaign goals. Regular communication and cross-functional meetings are common to keep all stakeholders informed and to maximize the impact of customer advocacy programs. This collaborative approach helps ensure that the right customer stories are leveraged at the right stages of the sales cycle.
What are popular job titles related to Customer Reference Manager jobs in Georgia? For Customer Reference Manager jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Customer Reference Manager jobs in Georgia look for? The top searched job categories for Customer Reference Manager jobs in Georgia are:
What cities in Georgia are hiring for Customer Reference Manager jobs? Cities in Georgia with the most Customer Reference Manager job openings:
Customer Reference Manager jobs near you
Infographic showing various Customer Reference Manager job openings in Georgia as of May 2026, with employment types broken down into 4% As Needed, 80% Full Time, 12% Part Time, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $51,804 per year, or $24.9 per hour.

Customer Service Representative

Tyler Distribution Centers LLC

Richmond Hill, GA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 26 days ago

Job description

The Customer Service Representative (CSR) serves as the primary point of contact between our customers and the warehouse. This role is responsible for ensuring orders are processed accurately and efficiently, billing and invoicing are handled correctly, and customers receive clear, timely communication. The CSR works closely with operations, transportation, and other teams to deliver a smooth end-to-end customer experience.
Essential Functions
Customer Interaction & Communication
  • Respond promptly and professionally to customer inquiries by phone or email.
  • Provide proactive updates on order status, shipment activity, and issue resolution.
  • Act as the internal advocate for the customer, ensuring their needs are communicated and met.
Order Processing & Documentation
  • Accurately enter and process customer orders into the Warehouse Management System (WMS).
  • Generate and review all related paperwork for customer orders, ensuring compliance with customer requirements and special instructions.
  • Coordinate with Transportation and Operations to schedule and expedite shipments as needed.
  • Keep and verify records of all incoming and outgoing shipments, maintaining complete and accurate documentation.
Billing & Invoicing
  • Verify accuracy of computer-generated invoices and ensure proper billing of customer accounts.
  • Review supporting documentation to confirm charges align with services provided.
  • Partner with accounting and operations teams to resolve discrepancies quickly and professionally.
  • Maintain organized billing records for customer reference and internal audits.
Qualifications
  • Previous customer service experience in a logistics, distribution, or warehouse environment preferred.
  • Strong organizational skills with the ability to manage multiple priorities under time pressure.
  • Effective written and verbal communication skills.
  • Proficiency with Microsoft Office Suite, WMS/TMS systems, and customer portals a plus.
  • Detail-oriented with a focus on accuracy and timeliness.
The anticipated rate for this position is between $19.00 to $20.00 per hour. In addition to competitive pay, Port Jersey Logistics Network offers a robust benefits package including health, dental, and vision coverage, a 401(k) retirement plan, and paid time off.


Port Jersey Logistics Network provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.