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Customer Reference Manager Jobs in Atlanta, GA (NOW HIRING)

Atosa USA, Inc.

Customer Support Technician

Flowery Branch, GA · On-site

$16.75 - $22.75/hr

... reference. * Stay updated on Atosa's product portfolio, technical specifications, and warranty policies. * Offer feedback to management regarding prevalent customer issues and potential process ...

Hobby Lobby

Customer Service Manager

Duluth, GA · On-site

$20.15 - $21.15/hr

Previous Work References If you meet these requirements and are interested in being a vital part of our management team, then we are interested in talking to you. Full-Time Benefits include:

Hobby Lobby

Customer Service Manager

Canton, GA · On-site

$15.75 - $16.75/hr

Previous Work References If you meet these requirements and are interested in being a vital part of our management team, then we are interested in talking to you. Full-Time Benefits include:

Cyxtera

Customer Success Manager

Lithia Springs, GA · Hybrid

Leverage customer relationships as needed for prospect references Experience and Qualifications * 5+ years of experience in a customer facing role in data center colocation and/or managed hosting ...

Steer

Strategic Customer Success Manager

Atlanta, GA · Remote

Fast forward to today, Steer has launched a complete Customer Relationship Management (CRM) ... Reference Checks *We also require completion of the Wonderlic Assessment before the end of the ...

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Customer Reference Manager information

See Atlanta, GA salary details

$21.9K

$58.3K

$97.4K

How much do customer reference manager jobs pay per year?

As of Jul 28, 2026, the average yearly pay for customer reference manager in Atlanta, GA is $58,296.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,800.00 and $65,600.00 per year, depending on experience, location, and employer.

What is a customer reference manager?

A customer reference manager is responsible for coordinating and maintaining relationships with satisfied customers to serve as references for sales and marketing efforts. They gather testimonials, manage reference requests, and ensure positive customer experiences are communicated effectively, often using CRM tools. Strong communication and relationship management skills are essential in this role.

What is the difference between Customer Reference Manager vs Customer Success Manager?

AspectCustomer Reference ManagerCustomer Success Manager
Primary FocusManaging customer references and case studiesEnsuring customer satisfaction and retention
Key ResponsibilitiesCollecting and maintaining customer references, coordinating reference activitiesOnboarding, supporting, and growing customer accounts
Required SkillsCommunication, relationship management, project coordinationCustomer relationship management, problem-solving, strategic planning
Work EnvironmentCollaborates with sales and marketing teamsWorks closely with sales, support, and product teams

The Customer Reference Manager primarily focuses on managing and leveraging customer references to support sales and marketing efforts. In contrast, the Customer Success Manager concentrates on ensuring ongoing customer satisfaction and retention. While both roles require strong communication skills and customer relationship expertise, their core objectives differ, with the Reference Manager emphasizing reference activities and the Success Manager focusing on customer success and growth.

What are the key skills and qualifications needed to thrive as a Customer Reference Manager, and why are they important?

To thrive as a Customer Reference Manager, you need expertise in customer relationship management, project coordination, and strong written and verbal communication skills, often supported by a bachelor’s degree in business or marketing. Familiarity with CRM platforms like Salesforce, content management systems, and customer advocacy tools is typically required. Outstanding interpersonal skills, attention to detail, and the ability to influence and collaborate across departments set top performers apart. These abilities are crucial for building trust with customers, capturing compelling success stories, and supporting sales and marketing initiatives.

What is the role of a CSM?

A Customer Reference Manager (CSM) is responsible for managing and maintaining relationships with key customer references to support sales and marketing efforts. They coordinate customer testimonials, case studies, and references to showcase product success and ensure customer satisfaction. Strong communication and organization skills are essential for this role.

Can I put my boyfriend as a reference for a job?

As a Customer Reference Manager, using a personal relationship like a boyfriend as a professional reference is generally discouraged. Employers prefer references from previous employers, colleagues, or clients who can objectively assess your skills and work ethic. Personal references may not carry the same credibility in a professional context and could impact your application negatively.

What is the highest paying job in customer service?

The highest paying roles in customer service include Customer Service Director, Customer Experience Executive, and Customer Support Operations Manager, often earning six-figure salaries. These positions typically require extensive experience, leadership skills, and knowledge of customer relationship management (CRM) tools.

How does a Customer Reference Manager typically collaborate with sales and marketing teams?

A Customer Reference Manager frequently works closely with both sales and marketing teams to identify, nurture, and showcase satisfied customers who can serve as references. This involves coordinating interviews, case studies, and reference calls, as well as ensuring that reference assets align with current campaign goals. Regular communication and cross-functional meetings are common to keep all stakeholders informed and to maximize the impact of customer advocacy programs. This collaborative approach helps ensure that the right customer stories are leveraged at the right stages of the sales cycle.
What are popular job titles related to Customer Reference Manager jobs in Atlanta, GA? For Customer Reference Manager jobs in Atlanta, GA, the most frequently searched job titles are:
What job categories do people searching Customer Reference Manager jobs in Atlanta, GA look for? The top searched job categories for Customer Reference Manager jobs in Atlanta, GA are:
Customer Reference Manager jobs near you
Infographic showing various Customer Reference Manager job openings in Atlanta, GA as of July 2026, with employment types broken down into 78% Full Time, 18% Part Time, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $58,296 per year, or $28 per hour.
Customer Support Technician

Customer Support Technician

Atosa USA, Inc.

Flowery Branch, GA

$16.75 - $22.75/hr

Other

Posted yesterday

Job description

Description

Atosa USA, Inc is a major manufacturer of commercial kitchen equipment, including everything from refrigeration, cooking equipment, to robotic fryers and more. For 10 years we have made a name for ourselves within the industry as a company that leads in innovation, in quality, and great service. Our company has an unyielding commitment to the society in which we operate and offers gratifying careers to self-motivated and talented individuals that can help us grow and set new standards in our field. We are actively recruiting the best and brightest candidates to join our company, and as a young and fast-growing company, we are presently searching for a new member to join our team.


Job Description

The Customer Support Technician is responsible for providing technical support and outstanding customer service to ensure a seamless experience for our valued customers. This role involves managing warranty claims, troubleshooting technical issues, and offering timely and accurate solutions. The ideal candidate will have a strong technical background, excellent communication skills, and a commitment to customer satisfaction. As a key member of the support team, the Customer Support Technician plays a vital role in maintaining customer trust and enhancing the overall service experience.


Responsibilities

  • Provide comprehensive technical support to customers, encompassing troubleshooting, installation guidance, preventative maintenance instructions, and HVAC service and installation diagnostics.
  • Thoroughly complete all necessary documentation for work requests, service reports, and related paperwork within prescribed timelines.
  • Precisely document and record data received from customers and technicians in service reports, maintaining accuracy and comprehensiveness.
  • Handle a significant volume of inbound calls from end users regarding warranty claims, delivering timely and helpful assistance.
  • Address customer inquiries promptly and courteously, delivering accurate technical support pertaining to warranty claims and product issues.
  • Assist customers in diagnosing equipment problems and guide them through potential solutions, including troubleshooting steps, part replacements, or service scheduling.
  • Streamline the efficient processing of warranty claims, ensuring accurate recording and submission of all required documentation.
  • Collaborate closely with various departments, including parts, sales, service dispatch, and technicians, to expedite the resolution of complex technical issues and customer concerns.
  • Maintain meticulous records of customer interactions, technical solutions provided, and warranty claims for future reference.
  • Educate customers on product knowledge and use best practices to optimize the longevity and performance of their equipment.
  • Identify patterns in warranty claims and customer feedback to inform product quality enhancements and elevate customer satisfaction.
  • Assist in the creation and maintenance of technical support documentation, manuals, and FAQs for customer reference.
  • Stay updated on Atosa's product portfolio, technical specifications, and warranty policies.
  • Offer feedback to management regarding prevalent customer issues and potential process improvements.
  • Perform additional duties as assigned by the hiring manager.

Requirements

Qualifications

  • High school diploma or equivalent required; technical certifications or relevant coursework preferred.
  • Proven experience in a technical support or customer service role, with a preference for experience within a warranty department or the food service equipment industry.
  • Strong technical aptitude and proficiency in troubleshooting complex commercial kitchen equipment, including HVAC service and installation knowledge.
  • Ability to interpret and review equipment diagrams and specifications.
  • Proficiency in Microsoft Office (Outlook, Excel, Word, SharePoint, and PowerPoint) or equivalent Mac software.
  • Exceptional interpersonal and communication skills, both written and verbal, with the ability to convey technical concepts to non-technical customers effectively.
  • Exceptional problem-solving and conflict resolution capabilities.
  • Strong organizational skills and keen attention to detail.
  • Customer-focused mindset, dedicated to delivering outstanding service.
  • Familiarity with dispatch software or equivalent FSM/CRM/ERP systems.
  • Ability to work independently and collaboratively within a team-oriented environment.
  • Adaptability to evolve customer demands and shifting priorities.
  • Effective time management skills, enabling efficient multitasking, prioritization, and meeting deadlines in a fast-paced, technology-driven service environment.


*This job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. *

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About Atosa USA

Sourced by ZipRecruiter

Industry

Commercial and service industry machinery manufacturing

Company size

51 - 200 Employees

Headquarters location

Brea, CA, US

Year founded

2012

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