ZipRecruiter

Log In

1

Customer Reference Manager Jobs in Atlanta, GA (NOW HIRING)

Hapag-Lloyd AG

Coordinator Customer Service

Atlanta, GA · On-site

$17.25 - $22.50/hr

In close alignment with the Trade Management department, you will establish new business ... Use maps, atlases and other geographic reference materials. * Know the nearest ports and terminals ...

previous pagenext page

Showing results 21-40

All JobsCustomer Reference JobsCustomer Reference Manager JobsCustomer Reference Manager Jobs in Atlanta, GA

Customer Reference Manager information

See Atlanta, GA salary details

$22.1K

$59K

$98.6K

How much do customer reference manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for customer reference manager in Atlanta, GA is $58,999.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,300.00 and $66,400.00 per year, depending on experience, location, and employer.

How does a Customer Reference Manager typically collaborate with sales and marketing teams?

A Customer Reference Manager frequently works closely with both sales and marketing teams to identify, nurture, and showcase satisfied customers who can serve as references. This involves coordinating interviews, case studies, and reference calls, as well as ensuring that reference assets align with current campaign goals. Regular communication and cross-functional meetings are common to keep all stakeholders informed and to maximize the impact of customer advocacy programs. This collaborative approach helps ensure that the right customer stories are leveraged at the right stages of the sales cycle.

What are the key skills and qualifications needed to thrive as a Customer Reference Manager, and why are they important?

To thrive as a Customer Reference Manager, you need expertise in customer relationship management, project coordination, and strong written and verbal communication skills, often supported by a bachelor’s degree in business or marketing. Familiarity with CRM platforms like Salesforce, content management systems, and customer advocacy tools is typically required. Outstanding interpersonal skills, attention to detail, and the ability to influence and collaborate across departments set top performers apart. These abilities are crucial for building trust with customers, capturing compelling success stories, and supporting sales and marketing initiatives.

What is the difference between Customer Reference Manager vs Customer Success Manager?

AspectCustomer Reference ManagerCustomer Success Manager
Primary FocusManaging customer references and case studiesEnsuring customer satisfaction and retention
Key ResponsibilitiesCollecting and maintaining customer references, coordinating reference activitiesOnboarding, supporting, and growing customer accounts
Required SkillsCommunication, relationship management, project coordinationCustomer relationship management, problem-solving, strategic planning
Work EnvironmentCollaborates with sales and marketing teamsWorks closely with sales, support, and product teams

The Customer Reference Manager primarily focuses on managing and leveraging customer references to support sales and marketing efforts. In contrast, the Customer Success Manager concentrates on ensuring ongoing customer satisfaction and retention. While both roles require strong communication skills and customer relationship expertise, their core objectives differ, with the Reference Manager emphasizing reference activities and the Success Manager focusing on customer success and growth.

What are popular job titles related to Customer Reference Manager jobs in Atlanta, GA?

For Customer Reference Manager jobs in Atlanta, GA, the most frequently searched job titles are:

What job categories do people searching Customer Reference Manager jobs in Atlanta, GA look for?

The top searched job categories for Customer Reference Manager jobs in Atlanta, GA are:

Customer Reference Manager jobs near you
Infographic showing various Customer Reference Manager job openings in Atlanta, GA as of August 2026, with employment types broken down into 80% Full Time, 17% Part Time, and 3% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $58,999 per year, or $28.4 per hour.

Associate Customer Success Manager (US)

AutoRABIT Holding Inc.

Atlanta, GA • Remote

Full-time

Posted 19 days ago

Job description

AutoRABIT Profile:
AutoRABIT was founded in 2015 to help organizations in regulated industries regain control of their Salesforce development processes and move toward continuous delivery of value to their customers and employees. Today, AutoRABIT’s suite of release management tools is the most comprehensive and secure on the market, and our customers are realizing the benefits of faster, more secure deployments in their Salesforce environments.
Position Summary:

AutoRABIT is seeking an Associate Customer Success Manager to help customers maximize the value of the AutoRABIT platform. In this role, you will partner with customers and cross-functional teams to drive product adoption, maximize customer value, and contribute to customer retention and long-term success. The ideal candidate has a customer-first mindset, strong communication skills, and experience with the Salesforce development ecosystem.

Key Responsibilities: 
  • Develop a foundational understanding of customers' business and technical objectives, working alongside senior team members to contribute to the creation of strategic joint success plans with clear objectives, milestones, and measurable KPIs.
  • Partner with customers and internal technical teams to understand development, deployment, integration, and DevOps workflows and help translate technical needs into successful product outcomes.
  • Contribute to the customer's P2V (Purchase to Value) journey, assisting in protecting recurring renewal revenue, and exploring opportunities to enhance Net Retention Rate (NRR).
  • Ensure customers realize value from their AutoRABIT products, promote license utilization, and collaborate with cross-functional teams to encourage adoption and successful renewals.
  • Assist in monitoring product adoption, customer satisfaction, and overall health scores, contributing to the enhancement of future lifetime value.
  • Support efforts to drive new business growth by cultivating customer advocacy and reference-ability.
  • Collaborate with customer support services, aiding in effective handling of enhancement requests and escalations.
  • Participate in guiding customers through significant service milestones, such as upgrades, new releases, and new features.
  • Collaborate with customer-facing account teams and executives from various departments (sales, support, professional services, engineering, renewal, and partners) to contribute to overall platform success.
  • Contribute to utilizing customer surveys for product and service feedback, assisting in shaping the product roadmap, and promoting continuous performance improvements.
  • Responsibility to adhere to set internal controls.

Knowledge & Skills:
  • Exposure to customer-facing roles involving cloud-based/SaaS technology, ideally in a technical environment, with a willingness to collaborate with senior stakeholders.
  • 2–5 years of hands-on experience with the Salesforce development ecosystem, including Salesforce development.
  • Developing presentation skills, and cultivating a personable, positive, and approachable demeanor.
  • Eagerness to quickly grasp and clearly articulate technical and business concepts, including software development and release-management workflows.
  • Developing verbal and written communication skills.
  • Demonstrated empathy for customers and a passion for contributing to revenue and growth.
  • Developing collaborative, persistent, and self-directed work habits.
  • Basic proficiency using tools such as Salesforce, JIRA, GIT, Zoho, and/or similar Customer Service Portals.
  • Experience with software deployments, release management, CI/CD, or DevOps practices.
  • Experience with nCino is an additional plus.

Qualifications:
  • A bachelor's degree in a relevant field or equivalent practical experience.
     
The Job Description is intended to be a general representation of the responsibilities and requirements of the job.  However, the description may not be all-inclusive, and responsibilities and requirements are subject to change. This role reports to the Associate Director of Customer Success.
Must be a US citizen/permanent resident, and capable of obtaining a Government Security clearance if required and live in and work from the US. Green card holders qualify, but H1B or other work visa holders do not qualify for this role.
THIS IS A 100% REMOTE JOB, but requires 10% travel and an in-person component to the interview process.
The annual salary for this role is $80,000 - $90,000, depending on experience.
 

Powered by JazzHR

iO3oIvZL2i