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Customer Reference Manager Jobs in Atlanta, GA (NOW HIRING)

Sunset Finance

CUSTOMER SERVICE REPRESENTATIVE

Conyers, GA · On-site

$55K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Customer Service Representative is expected to PREPARE FOR MANAGEMENT. The company views all ... references to inquiring creditors, and credit bureaus. v. Completes loan documents and closes ...

Sunset Finance

CUSTOMER SERVICE REPRESENTATIVE

Stockbridge, GA · On-site

$55K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Customer Service Representative is expected to PREPARE FOR MANAGEMENT. The company views all ... references to inquiring creditors, and credit bureaus. v. Completes loan documents and closes ...

Trustpilot

CUSTOMER SERVICE REPRESENTATIVE

Stockbridge, GA · On-site

$55K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Customer Service Representative is expected to PREPARE FOR MANAGEMENT. The company views all ... references to inquiring creditors, and credit bureaus. v. Completes loan documents and closes ...

Sunset Finance

CUSTOMER SERVICE REPRESENTATIVE

Mcdonough, GA · On-site

$55K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Customer Service Representative is expected to PREPARE FOR MANAGEMENT. The company views all ... references to inquiring creditors, and credit bureaus. v. Completes loan documents and closes ...

Sunset Finance

CUSTOMER SERVICE REPRESENTATIVE

Mcdonough, GA · On-site

$55K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Customer Service Representative is expected to PREPARE FOR MANAGEMENT. The company views all ... references to inquiring creditors, and credit bureaus.v. Completes loan documents and closes ...

Trustpilot

CUSTOMER SERVICE REPRESENTATIVE

Mcdonough, GA · On-site

$55K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Customer Service Representative is expected to PREPARE FOR MANAGEMENT. The company views all ... references to inquiring creditors, and credit bureaus. v. Completes loan documents and closes ...

Sunset Finance

CUSTOMER SERVICE REPRESENTATIVE

Stockbridge, GA · On-site

$55K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Customer Service Representative is expected to PREPARE FOR MANAGEMENT. The company views all ... references to inquiring creditors, and credit bureaus.v. Completes loan documents and closes ...

Sunset Finance

CUSTOMER SERVICE REPRESENTATIVE

Jonesboro, GA · On-site

$55K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Customer Service Representative is expected to PREPARE FOR MANAGEMENT. The company views all ... references to inquiring creditors, and credit bureaus. v. Completes loan documents and closes ...

Sunset Finance

CUSTOMER SERVICE REPRESENTATIVE

Conyers, GA · On-site

$18/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Customer Service Representative is expected to PREPARE FOR MANAGEMENT. The company views all ... references to inquiring creditors, and credit bureaus. v. Completes loan documents and closes ...

Trustpilot

CUSTOMER SERVICE REPRESENTATIVE

Jonesboro, GA · On-site

$55K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Customer Service Representative is expected to PREPARE FOR MANAGEMENT. The company views all ... references to inquiring creditors, and credit bureaus. v. Completes loan documents and closes ...

Sunset Finance

CUSTOMER SERVICE REPRESENTATIVE

Jonesboro, GA · On-site

$18/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Customer Service Representative is expected to PREPARE FOR MANAGEMENT. The company views all ... references to inquiring creditors, and credit bureaus. v. Completes loan documents and closes ...

Sunset Finance

CUSTOMER SERVICE REPRESENTATIVE

Jonesboro, GA · On-site

$55K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Customer Service Representative is expected to PREPARE FOR MANAGEMENT. The company views all ... references to inquiring creditors, and credit bureaus. v. Completes loan documents and closes ...

Sunset Finance

CUSTOMER SERVICE REPRESENTATIVE

Stockbridge, GA · On-site

$55K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Customer Service Representative is expected to PREPARE FOR MANAGEMENT. The company views all ... references to inquiring creditors, and credit bureaus. v. Completes loan documents and closes ...

Sunset Finance

CUSTOMER SERVICE REPRESENTATIVE

Mcdonough, GA

$55K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Customer Service Representative is expected to PREPARE FOR MANAGEMENT. The company views all ... references to inquiring creditors, and credit bureaus. v. Completes loan documents and closes ...

Trustpilot

CUSTOMER SERVICE REPRESENTATIVE

Conyers, GA · On-site

$55K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Customer Service Representative is expected to PREPARE FOR MANAGEMENT. The company views all ... references to inquiring creditors, and credit bureaus. v. Completes loan documents and closes ...

Sunset Finance

CUSTOMER SERVICE REPRESENTATIVE

Conyers, GA · On-site

$55K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Customer Service Representative is expected to PREPARE FOR MANAGEMENT. The company views all ... references to inquiring creditors, and credit bureaus.v. Completes loan documents and closes ...

Sunset Finance

CUSTOMER SERVICE REPRESENTATIVE

Conyers, GA · On-site

$55K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Customer Service Representative is expected to PREPARE FOR MANAGEMENT. The company views all ... references to inquiring creditors, and credit bureaus. v. Completes loan documents and closes ...

Sunset Finance

CUSTOMER SERVICE REPRESENTATIVE

Mcdonough, GA · On-site

$18/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Customer Service Representative is expected to PREPARE FOR MANAGEMENT. The company views all ... references to inquiring creditors, and credit bureaus. v. Completes loan documents and closes ...

Sunset Finance

CUSTOMER SERVICE REPRESENTATIVE

Douglasville, GA · On-site

$55K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Customer Service Representative is expected to PREPARE FOR MANAGEMENT. The company views all ... references to inquiring creditors, and credit bureaus.v. Completes loan documents and closes ...

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Showing results 41-60

All JobsCustomer Reference JobsCustomer Reference Manager JobsCustomer Reference Manager Jobs in Atlanta, GA

Customer Reference Manager information

See Atlanta, GA salary details

$22.1K

$59K

$98.6K

How much do customer reference manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for customer reference manager in Atlanta, GA is $58,999.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,300.00 and $66,400.00 per year, depending on experience, location, and employer.

How does a Customer Reference Manager typically collaborate with sales and marketing teams?

A Customer Reference Manager frequently works closely with both sales and marketing teams to identify, nurture, and showcase satisfied customers who can serve as references. This involves coordinating interviews, case studies, and reference calls, as well as ensuring that reference assets align with current campaign goals. Regular communication and cross-functional meetings are common to keep all stakeholders informed and to maximize the impact of customer advocacy programs. This collaborative approach helps ensure that the right customer stories are leveraged at the right stages of the sales cycle.

What are the key skills and qualifications needed to thrive as a Customer Reference Manager, and why are they important?

To thrive as a Customer Reference Manager, you need expertise in customer relationship management, project coordination, and strong written and verbal communication skills, often supported by a bachelor’s degree in business or marketing. Familiarity with CRM platforms like Salesforce, content management systems, and customer advocacy tools is typically required. Outstanding interpersonal skills, attention to detail, and the ability to influence and collaborate across departments set top performers apart. These abilities are crucial for building trust with customers, capturing compelling success stories, and supporting sales and marketing initiatives.

What is the difference between Customer Reference Manager vs Customer Success Manager?

AspectCustomer Reference ManagerCustomer Success Manager
Primary FocusManaging customer references and case studiesEnsuring customer satisfaction and retention
Key ResponsibilitiesCollecting and maintaining customer references, coordinating reference activitiesOnboarding, supporting, and growing customer accounts
Required SkillsCommunication, relationship management, project coordinationCustomer relationship management, problem-solving, strategic planning
Work EnvironmentCollaborates with sales and marketing teamsWorks closely with sales, support, and product teams

The Customer Reference Manager primarily focuses on managing and leveraging customer references to support sales and marketing efforts. In contrast, the Customer Success Manager concentrates on ensuring ongoing customer satisfaction and retention. While both roles require strong communication skills and customer relationship expertise, their core objectives differ, with the Reference Manager emphasizing reference activities and the Success Manager focusing on customer success and growth.

What are popular job titles related to Customer Reference Manager jobs in Atlanta, GA?

For Customer Reference Manager jobs in Atlanta, GA, the most frequently searched job titles are:

What job categories do people searching Customer Reference Manager jobs in Atlanta, GA look for?

The top searched job categories for Customer Reference Manager jobs in Atlanta, GA are:

Customer Reference Manager jobs near you
Infographic showing various Customer Reference Manager job openings in Atlanta, GA as of August 2026, with employment types broken down into 80% Full Time, 17% Part Time, and 3% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $58,999 per year, or $28.4 per hour.

Customer Service Specialist - Professional Environment

Quest Group Executive Search & Staffing Solutions

Duluth, GA • On-site

$18 - $19/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 18 days ago

Job description

The Opportunity: The Contract Customer Care Specialist is responsible for uncovering opportunities in our processes and offering expertise and advice in resolving customer concerns in an accurate and timely manner, identify processes that will create efficiencies in workflow that will increase customer satisfaction. This position will work cross functionally to effectively resolve any service-related issues, while balancing both the needs of the customer and the business. Additionally, you will support service recovery initiatives through three focus areas: research, service, and operations.

OFFERS HYBRID POSSIBILITIES AFTER TRAINING!

Job Duties:

  • Research, analyze and resolve customer issues via multiple work queues (including Social Media sites) in a courteous and timely manner
  • Analyze customer complaints and provide appropriate corrective actions
  • Serve as an liaison between the customer support team, management, and the customer to improve customer service and business productivity
  • Identify opportunities for improvement and work cross functionally to enhance business processes and the work environment
  • Assist in the development, testing, and communication of operational policies and procedures
  • Develop customer service programs and strategies to provide outstanding service
  • Prepare documentation and reports on routine customer correspondence for future reference purposes
  • Assist in training and mentoring peers on improving customer support service

Qualifications:

  • High school diploma
  • 3 - 5 years minimum experience in customer support/contact center or sales support
  • Advanced level computer skills with basic Microsoft programs (Excel, Word, Outlook)
  • Regular, consistent, and punctual attendance. Must be able to work variable schedule(s) and overtime as necessary
  • Customer focused with the ability to work effectively and professionally with customers
  • Resourceful and effective problem-solving skills with the ability to make decisions with strong attention to detail
  • Strong verbal and written communications skills
  • Ability to work independently in a high stress environment; managing stress in a professional manner and without disruption to the operation, employees, or customers
  • Team player with strong interpersonal skills possessing the ability to effectively work within the department and across the company
  • Relationship management experience, preferred