Customer Reference Manager Jobs in Indiana (NOW HIRING)

At Saab in West Lafayette, IN, you have the opportunity to join a team that manufactures the rear section of the T-7A Redhawk military trainer aircraft for the United States Air Force. This flagship facility utilizes advanced manufacturing techniques and leverages research and development to support Saab's broad product portfolio. As Saab continues to expand their team in West Lafayette, IN, we are seeking aQuality Coordinator to support the operation. This position will be primarily responsible for providing customer service support through the coordination and cataloging of shipments for Ad-Hoc orders and CRO returns. The coordinator will be responsible for coordinating part inspection and the preparation, transmission, and maintenance of required shipping documentation.

Responsibilities include:

• Provides customer service support through the coordination and cataloging of shipments for Ad-Hoc orders and CRO returns - logging part shipments to customer(s), providing documentation for shipping and status reports to internal and external customers

• Coordinates quality inspection schedule, collaborating with inspectors to ensure inspections are complete and inspection photos are properly labeled for external reference

• Electronically logs loose part shipments for mail merge into presentation deck and submits to external customer(s)

• Organizes and manages photograph files to support customer document needs and for future reference

• Provides timely transfers of shipment documentation to customer(s)

• Maintains operation of MRB inventory/cage - responsible for implementing and maintaining a visual management process as well as systemically tracking inventory, material status and maintaining incoming / outgoing material log for internal and external customer reference

• Maintains non-flyaway documentation including photographs, labeling, documenting and compiling data into a format for the Acceptance Data Package (ADP) for each aft shipment

• Coordinates additional ADP elements, including but not limited to test documentation, as-built configuration, nameplate, shipper and Certificate of Conformance

• Manages electronic format and provides documents to be included with each aft shipment, including copies of all open NCRs for the aft

• Maintains documentation compliance within QMS

• Holds or must obtain TXX100 Authorization for knowledge base in administrative role

• Supports the training and transfer of knowledge to new employees

• Contributes to a positive and productive work environment aligned with our Company values: Trust, Drive, Expertise and Support

• Other administrative tasks and support functions as assigned

Compensation: Anticipated hourly rate of $25 - $27 per hour, contingent upon experience

The compensation range provided is a general guideline. When extending an offer, Saab, Inc. considers factors including (but not limited to) the role and associated responsibilities, location, and market and business considerations, as well as the candidate's work experience, key skills, and education/training.

• High school degree or equivalent required

• 1+ years previous inventory control or relevant customer service experience

• Prior experience creating and maintaining detailed reports and/or compliancedocumentation

• Proficient with Microsoft Excel and Power Point platforms, including creation of spreadsheets

• Must be detail-oriented, demonstrating a high standard for accuracy and integrity

• Must be highly reliable, demonstrating a strong dedication to exceeding customer expectations

• Demonstration of strong, professional communication skills (written and verbal), with proven customer service focus

• Ability to multi-task and drive task completion, which will be dependent collaboration and support from other functions

• Experience pro-actively coordinating customer service initiatives, anticipating customer needs and mitigating delays

• As this role is critical in facilitating shipment of urgent ad-hoc parts, expected to support extended or off-schedule hours on occasion, when needed

• Able to work proficiently at a computer work-station as well as stand for long periods of time as needed when working in the MRB cage

• Qualified internal candidates must be in good standing and meeting performance expectations in current role (Interested internal applicants should submit an up-to-date resume for consideration)

Citizenship Requirements:

Must be a U.S. citizen, Permanent Resident (green card holder), or protected individual as defined by 8 U.S.C. 1324b(a)(3).

Drug-Free Workplaces:

Saab is a federal government contractor and adheres to policies and programs necessary for sustaining drug-free workplaces. As a condition of employment, candidates will be required to pass a pre-employment drug screen.

Saab provides an excellent working environment offering professional growth opportunities, competitive wages, work-life balance, a business casual atmosphere and comprehensive benefits.

Highlights include:

• Medical, vision, and dental insurance for employees and dependents

• Generous paid time off, including 8 designated holidays

• 401(k) with employer contributions

• Tuition assistance and student loan assistance

• Wellness and employee assistance resources

• Employee stock purchase opportunities

• Short-term and long-term disability coverage

Saab is a leading defense and security company with an enduring purpose, to help nations keep their people and society safe. Empowered by its 28,000 talented people, Saab constantly pushes the boundaries of technology to create a safer and more sustainable world. In the U.S., Saab delivers advanced technology and systems, supporting the U.S. Armed Forces and the Federal Aviation Administration, as well as international and commercial partners. Headquartered in Syracuse, New York, the company has business units and local employees in ten U.S. locations.

Saab is a company where we see diversity as an asset and offer unlimited opportunities for advancing in your career. We are also a company that respects each person's needs and encourage employees to lead a balanced, rewarding life beyond work. Saab values diversity and is an Affirmative Action employer for protected veterans and individuals with disabilities. Saab is an Equal Employment Opportunity employer, all qualified individuals are encouraged to apply and will be considered for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, age, veteran, disability status, or any other federal, state, or locally protected category.