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Customer Reference Manager Jobs in Indiana (NOW HIRING)

Indy Leasing dba Aarons

Customer Service Technician

Jasper, IN · On-site

$15.50 - $20.75/hr

Team partnership with both Sales Manager to drive revenue and to meet and exceed daily, weekly and ... Process order forms and references * Maintain the appearance and organization of the customer ...

Indy Leasing dba Aarons

Customer Service Technician

Jasper, IN · On-site

$15.50 - $20.75/hr

Team partnership with both Sales Manager to drive revenue and to meet and exceed daily, weekly and ... Process order forms and references * Maintain the appearance and organization of the customer ...

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$21.9K

$58.4K

$97.5K

How much do customer reference manager jobs pay per year?

As of Jun 5, 2026, the average yearly pay for customer reference manager in Indiana is $58,379.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,900.00 and $65,700.00 per year, depending on experience, location, and employer.

What is a Customer Reference Manager?

A Customer Reference Manager is a professional responsible for managing and coordinating customer advocacy programs within a company. Their main duties include identifying satisfied customers who can share their positive experiences, organizing case studies and testimonials, and facilitating customer participation in marketing activities such as events or reference calls. By leveraging customer success stories, they help build credibility and trust for the company's products or services, supporting sales and marketing efforts. Customer Reference Managers often work closely with sales, marketing, and customer success teams to ensure effective communication and smooth execution of reference programs.

What is the difference between Customer Reference Manager vs Customer Success Manager?

AspectCustomer Reference ManagerCustomer Success Manager
Primary FocusManaging customer references and case studiesEnsuring customer satisfaction and retention
Key ResponsibilitiesCollecting and maintaining customer references, coordinating reference activitiesOnboarding, supporting, and growing customer accounts
Required SkillsCommunication, relationship management, project coordinationCustomer relationship management, problem-solving, strategic planning
Work EnvironmentCollaborates with sales and marketing teamsWorks closely with sales, support, and product teams

The Customer Reference Manager primarily focuses on managing and leveraging customer references to support sales and marketing efforts. In contrast, the Customer Success Manager concentrates on ensuring ongoing customer satisfaction and retention. While both roles require strong communication skills and customer relationship expertise, their core objectives differ, with the Reference Manager emphasizing reference activities and the Success Manager focusing on customer success and growth.

What are the key skills and qualifications needed to thrive as a Customer Reference Manager, and why are they important?

To thrive as a Customer Reference Manager, you need expertise in customer relationship management, project coordination, and strong written and verbal communication skills, often supported by a bachelor’s degree in business or marketing. Familiarity with CRM platforms like Salesforce, content management systems, and customer advocacy tools is typically required. Outstanding interpersonal skills, attention to detail, and the ability to influence and collaborate across departments set top performers apart. These abilities are crucial for building trust with customers, capturing compelling success stories, and supporting sales and marketing initiatives.

How does a Customer Reference Manager typically collaborate with sales and marketing teams?

A Customer Reference Manager frequently works closely with both sales and marketing teams to identify, nurture, and showcase satisfied customers who can serve as references. This involves coordinating interviews, case studies, and reference calls, as well as ensuring that reference assets align with current campaign goals. Regular communication and cross-functional meetings are common to keep all stakeholders informed and to maximize the impact of customer advocacy programs. This collaborative approach helps ensure that the right customer stories are leveraged at the right stages of the sales cycle.
What are popular job titles related to Customer Reference Manager jobs in Indiana? For Customer Reference Manager jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Customer Reference Manager jobs in Indiana look for? The top searched job categories for Customer Reference Manager jobs in Indiana are:
Customer Reference Manager jobs near you
Infographic showing various Customer Reference Manager job openings in Indiana as of May 2026, with employment types broken down into 4% As Needed, 92% Full Time, and 4% Part Time. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $58,379 per year, or $28.1 per hour.
Global Customer Marketing Discovery, Analyst

Global Customer Marketing Discovery, Analyst

Salesforce, Inc.

Indianapolis, IN • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 12 days ago

Salesforce rating

7.8

Company rating: 7.8 out of 10

Based on 48 frontline employees who took The Breakroom Quiz

99th of 186 rated software companies

Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Marketing & Communications
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Role Overview
We're looking for an organized, detail-oriented Analyst to join our Customer Advocacy team. In this role, you'll support the programs that bring our customers' success stories to life - helping identify strong advocates, coordinate content development, and keep our reference pipeline running smoothly. This is a great opportunity for someone who loves operational work, wants exposure to marketing and customer engagement, and is ready to learn in a fast-paced environment.
Responsibilities
  • Pipeline Support: Help identify potential customer advocates by researching account health data and success milestones. Assist in maintaining an up-to-date pipeline of customers available for advocacy opportunities.
  • Reference Program Coordination: Support 1:1 reference requests by matching customer advocates to sales and marketing needs. Help keep reference data accurate and track usage to avoid over-tapping the same customers.
  • Content Coordination: Assist in managing the workflow for customer success stories - from initial outreach through publication. You'll coordinate across teams to keep projects on track.
  • Reporting & Operations: Build and maintain reports and dashboards in Salesforce to track program activity and impact. Help document processes to improve team efficiency and scalability.

Your Background
  • Experience: 1-2 years in marketing, customer success, project coordination, or a related field. Internship experience welcome.
  • Technical Skills: Comfortable working in Salesforce and MS Office/Google Workspace. Familiarity with marketing or reference tools is a plus.
  • Project Coordination: Able to manage multiple tasks and timelines, stay organized, and follow projects through to completion.
  • Communication: Clear, professional communicator who can work effectively with both internal teams and external customers.
  • Detail Orientation: You catch things others miss and enjoy building tidy, reliable processes.

Unleash Your Potential
When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

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