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Customer Reference Manager Jobs in Indiana (NOW HIRING)

RNR Kentucky

Account Manager

Clarksville, IN · On-site

The Account Manager is responsible for contacting customers whose Rental Agreements have expired ... Navigating customer references to find a means of re-establishing communication with customers.

Fifth Third

TM Client Care Advisor I

Indianapolis, IN · On-site

... for reference. * Manages bank and client risk associated with High Risk Transactions (Wires ... customers, communities and each other. Our Total Rewards include comprehensive benefits and ...

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Customer Reference Manager information

See Indiana salary details

$21.9K

$58.4K

$97.5K

How much do customer reference manager jobs pay per year?

As of Jun 4, 2026, the average yearly pay for customer reference manager in Indiana is $58,379.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,900.00 and $65,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Reference Manager, and why are they important?

To thrive as a Customer Reference Manager, you need expertise in customer relationship management, project coordination, and strong written and verbal communication skills, often supported by a bachelor’s degree in business or marketing. Familiarity with CRM platforms like Salesforce, content management systems, and customer advocacy tools is typically required. Outstanding interpersonal skills, attention to detail, and the ability to influence and collaborate across departments set top performers apart. These abilities are crucial for building trust with customers, capturing compelling success stories, and supporting sales and marketing initiatives.

How does a Customer Reference Manager typically collaborate with sales and marketing teams?

A Customer Reference Manager frequently works closely with both sales and marketing teams to identify, nurture, and showcase satisfied customers who can serve as references. This involves coordinating interviews, case studies, and reference calls, as well as ensuring that reference assets align with current campaign goals. Regular communication and cross-functional meetings are common to keep all stakeholders informed and to maximize the impact of customer advocacy programs. This collaborative approach helps ensure that the right customer stories are leveraged at the right stages of the sales cycle.

What is a Customer Reference Manager?

A Customer Reference Manager is a professional responsible for managing and coordinating customer advocacy programs within a company. Their main duties include identifying satisfied customers who can share their positive experiences, organizing case studies and testimonials, and facilitating customer participation in marketing activities such as events or reference calls. By leveraging customer success stories, they help build credibility and trust for the company's products or services, supporting sales and marketing efforts. Customer Reference Managers often work closely with sales, marketing, and customer success teams to ensure effective communication and smooth execution of reference programs.

What is the difference between Customer Reference Manager vs Customer Success Manager?

AspectCustomer Reference ManagerCustomer Success Manager
Primary FocusManaging customer references and case studiesEnsuring customer satisfaction and retention
Key ResponsibilitiesCollecting and maintaining customer references, coordinating reference activitiesOnboarding, supporting, and growing customer accounts
Required SkillsCommunication, relationship management, project coordinationCustomer relationship management, problem-solving, strategic planning
Work EnvironmentCollaborates with sales and marketing teamsWorks closely with sales, support, and product teams

The Customer Reference Manager primarily focuses on managing and leveraging customer references to support sales and marketing efforts. In contrast, the Customer Success Manager concentrates on ensuring ongoing customer satisfaction and retention. While both roles require strong communication skills and customer relationship expertise, their core objectives differ, with the Reference Manager emphasizing reference activities and the Success Manager focusing on customer success and growth.

What are popular job titles related to Customer Reference Manager jobs in Indiana? For Customer Reference Manager jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Customer Reference Manager jobs in Indiana look for? The top searched job categories for Customer Reference Manager jobs in Indiana are:
Customer Reference Manager jobs near you
Infographic showing various Customer Reference Manager job openings in Indiana as of May 2026, with employment types broken down into 4% As Needed, 92% Full Time, and 4% Part Time. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $58,379 per year, or $28.1 per hour.

Customer Service Representative

Indy Leasing dba Aarons

Vincennes, IN

$13.75 - $18.75/hr

Other

Posted 23 days ago

Job description

CUSTOMER SERVICE REPRESENTATIVE 

Basic Function

Responsible for maintaining administrative organization, customer files, and processing customer transactions. Major emphasis on in-store sales, telephone sales, direct marketing, new customer growth and renewal payment processing in the store. Plays key role in the upkeep of the showroom floor as per the first up system.

Reporting

Reports directly to the General Manager (or Sales Manager with GM direction)

Primary Responsibilities

  • The Acquisition and Maintenance of Customers
  • Accept and process current customer payments
  • Process Order Forms and references
  • Input customer information into the store computer for new lease agreements
  • Update customer information and account status in the store’s computer system
  • Answer incoming telephone calls and route them to appropriate personas per the first up system
  • File and maintain customer folders and records
  • Assist customers on the showroom floor
  • Direct customer opportunities immediately to the Sales Managers it relates to sales and service
  • Maintain the appearance and organization of the customer transaction counter
  • Assist in the maintenance of the showroom through cleaning, organizing, merchandising, and pricing as per the first up system and as directed by management
  • Maintain regular mailing campaign
  • Other tasks as assigned by management

Position requires

  • Excellent interpersonal skills are required for daily customer contact
  • Professional appearance
  • Computer operations ability
  • Good communication skills
  • Excellent organizational skills
  • Excellent telephone etiquette
  • Strong sales skills (showroom and telephone)
  • High energy level
  • Able to lift 50 lbs.
  • Successful reference check and verification, drug screen, criminal background investigation and required

Apply