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Customer Reference Manager Jobs in Utah (NOW HIRING)

Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and ... Team leadership experience with valid references will be required. * Experience in Service ...

Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and ... Team leadership experience with valid references will be required. * Experience in Service ...

Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and ... Team leadership experience with valid references will be required. * Experience in Service ...

Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and ... Team leadership experience with valid references will be required. * Experience in Service ...

Managing critical customer escalations to successful outcomes that enable credible reference ability and build trusted customer relationships. * Gathering results, analysis, quality control metrics ...

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Customer Reference Manager information

See Utah salary details

$20.9K

$55.9K

$93.3K

How much do customer reference manager jobs pay per year?

As of Jun 8, 2026, the average yearly pay for customer reference manager in Utah is $55,852.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,100.00 and $62,800.00 per year, depending on experience, location, and employer.

What is a Customer Reference Manager?

A Customer Reference Manager is a professional responsible for managing and coordinating customer advocacy programs within a company. Their main duties include identifying satisfied customers who can share their positive experiences, organizing case studies and testimonials, and facilitating customer participation in marketing activities such as events or reference calls. By leveraging customer success stories, they help build credibility and trust for the company's products or services, supporting sales and marketing efforts. Customer Reference Managers often work closely with sales, marketing, and customer success teams to ensure effective communication and smooth execution of reference programs.

What is the difference between Customer Reference Manager vs Customer Success Manager?

AspectCustomer Reference ManagerCustomer Success Manager
Primary FocusManaging customer references and case studiesEnsuring customer satisfaction and retention
Key ResponsibilitiesCollecting and maintaining customer references, coordinating reference activitiesOnboarding, supporting, and growing customer accounts
Required SkillsCommunication, relationship management, project coordinationCustomer relationship management, problem-solving, strategic planning
Work EnvironmentCollaborates with sales and marketing teamsWorks closely with sales, support, and product teams

The Customer Reference Manager primarily focuses on managing and leveraging customer references to support sales and marketing efforts. In contrast, the Customer Success Manager concentrates on ensuring ongoing customer satisfaction and retention. While both roles require strong communication skills and customer relationship expertise, their core objectives differ, with the Reference Manager emphasizing reference activities and the Success Manager focusing on customer success and growth.

What are the key skills and qualifications needed to thrive as a Customer Reference Manager, and why are they important?

To thrive as a Customer Reference Manager, you need expertise in customer relationship management, project coordination, and strong written and verbal communication skills, often supported by a bachelor’s degree in business or marketing. Familiarity with CRM platforms like Salesforce, content management systems, and customer advocacy tools is typically required. Outstanding interpersonal skills, attention to detail, and the ability to influence and collaborate across departments set top performers apart. These abilities are crucial for building trust with customers, capturing compelling success stories, and supporting sales and marketing initiatives.

How does a Customer Reference Manager typically collaborate with sales and marketing teams?

A Customer Reference Manager frequently works closely with both sales and marketing teams to identify, nurture, and showcase satisfied customers who can serve as references. This involves coordinating interviews, case studies, and reference calls, as well as ensuring that reference assets align with current campaign goals. Regular communication and cross-functional meetings are common to keep all stakeholders informed and to maximize the impact of customer advocacy programs. This collaborative approach helps ensure that the right customer stories are leveraged at the right stages of the sales cycle.
What are popular job titles related to Customer Reference Manager jobs in Utah? For Customer Reference Manager jobs in Utah, the most frequently searched job titles are:
What cities in Utah are hiring for Customer Reference Manager jobs? Cities in Utah with the most Customer Reference Manager job openings:
Infographic showing various Customer Reference Manager job openings in Utah as of May 2026, with employment types broken down into 4% As Needed, 73% Full Time, and 23% Part Time. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $55,852 per year, or $26.9 per hour.

Territory Account Manager- Signals Software Solutions, NA-West Region

Revvity

Salt Lake City, UT • Remote

Full-time, Part-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.


Revvity rating

9.5

Company rating: 9.5 out of 10

Based on 8 frontline employees who took The Breakroom Quiz


Job description

Revvity | About Us

Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the worlds greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime leader. Our team of 11,000+ colleagues from around the globe are vital to our success and the reason were able to push boundaries in pursuit of better human health.

Find your future at Revvity.

Territory Account Manager- Signals Software Solutions, NA-West Region

Desired Location:West

Job Overview

The Account Executive position will be responsible for identifying new opportunities and selling Signals Software Solutions to the Life Science & Non-Life Science (Specialty Chemical, Food, etc.) markets.We are looking for someone who understands how to find, manage and close complex software and service sales cycles. We are looking for someone with drive, passion and a competitive spirit. Our ideal candidate will have experience in selling software, with a strong understanding of business intelligence/analytics and the Life Science industries. We are looking for a team player, with customer relationship building skills, who is hardworking, smart and loves to win. This position will be responsible for both new and existing customers.

Why should you join us?

  • You want to be a part of proven company, with tremendous additional growth potential

  • You want to be significantly rewarded for your abilities and contributions

  • You want to work hard within a fun-loving environment that encourages a work-life balance

Job Duties (include but not limited to):

  • Understand the general state of the Life Science and/or Non-Life Science (Specialty Chemical, Food, etc.) industries

  • Identify mid-market accounts in your territory who would benefits from our solutions

  • HUNTER skill set account planning, prospecting, lead qualification and development of new business.

  • Understand your accounts critical business opportunities and challenges as they relate to our solutions

  • Identify key decision makers and build strong relationships within your client base

  • Create and perform sales presentations that helps clients understand the business and economic value of our solutions

  • Develop a sufficient sales pipeline

  • Manage the software sales cycle from opportunity identification to contract completion

  • Negotiate complex software and service contracts

  • Prepare accurate sales forecasts and sales cycle reporting

  • Ability to prepare, organize and guide pre sales and consulting resources

Basic Requirements:

  • 5+ years of experience selling enterprise software into enterprise accounts

  • 5 + years of experience selling to both business users and IT

  • Bachelor's degree

Preferred Requirement:

  • General knowledge of the Life Science Industry (desired, not required)

  • General knowledge of business intelligence or analytics (desired, not required)

  • Successful experience in business development, and the ability to manage complex enterprise sales cycles

  • Proven track record of consistently exceeding quota

  • Strong organizational skills

  • Ability to present solutions from a business benefit perspective

  • Excellent communication, presentation and negotiation skills

  • Previous sales methodology training with strong customer references

Logistics

  • Must be legally able to work in the US

  • Will work out of their home office or a Revvity office (depending upon location)

  • Must be able to travel as the position dictates

The base salary range for this full-time position is 120,000.00 130,000.00. This range reflects the minimum and maximum target for a new hire in this position. The base pay actually offered to the successful candidate will take into account internal equity, work location, and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that base pay is only one part of our total compensation package and is determined within a range. This range allows for the successful candidate to have an opportunity to progress within the position and develop at our company. This base pay range does not take into account bonuses, equity, or other benefits which may be applicable and are dependent on the level and position offered.

#LI-MB1


What do we offer?

We provide competitive and comprehensive benefits to our employees. Below are some highlights of our benefits:

  • Medical, Dental, and Vision Insurance Options
  • Life and Disability Insurance
  • Paid Time-Off
  • Parental Benefits
  • Compassionate Care Leave
  • 401k with Company Match
  • Employee Stock Purchase Plan

Learn more about Revvitys benefits by visiting our Bswift page. Log-In instructions are provided towards the bottom of the Bswift page.

For benefit-eligible roles only. Part-time and temporary roles may not be eligible for all benefits listed. Please reach out to your recruiter for more information.

Apply Now

About Revvity

Sourced by ZipRecruiter

Industry

Biotechnology research and development

Company size

10,000+ Employees

Headquarters location

Waltham, MA, US

Year founded

2023