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Customer Reference Manager Jobs in Utah (NOW HIRING)

Sky Ford of Provo

Service Manager

Provo, UT

Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and ... Team leadership experience with valid references will be required. * Experience in Service ...

Sky Ford of Provo

Service Manager

Provo, UT · On-site

Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and ... Team leadership experience with valid references will be required. * Experience in Service ...

Sky Ford of Provo

Service Manager

Provo, UT

Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and ... Team leadership experience with valid references will be required. * Experience in Service ...

Sky Ford of Provo

Service Manager

Provo, UT

Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and ... Team leadership experience with valid references will be required. * Experience in Service ...

Tekmetric

Manager, Product Support

Provo, UT · Hybrid

Managing critical customer escalations to successful outcomes that enable credible reference ability and build trusted customer relationships. * Gathering results, analysis, quality control metrics ...

Elior North America

Warehouse Manager

Salt Lake City, UT · On-site

$70K - $75K/yr

Warehouse Manager Job Reference Number: 39465 Employment Type: Full-Time , Onsite Segment ... Strong customer service skills. Nice-to-haves: * Associate's degree or Bachelor's degree. Pay- $70 ...

Summit

Warehouse Manager

Salt Lake City, UT · On-site

$70K - $75K/yr

Warehouse Manager Job Reference Number: 39465 Employment Type: Full-Time , Onsite Segment ... Strong customer service skills. Nice-to-haves: * Associate's degree or Bachelor's degree. Pay- $70 ...

Gibby Floral

Floral Shop Manager

Roy, UT

$42K/yr

Are you passionate about flowers, customer service, and leading a team? Gibby Floral, a family ... references . Important: Resumes submitted through Facebook or Instagram Messenger will not be ...

US Foods, Inc.

Territory Sales Manager

Provo, UT · On-site

Customers, vendors, prospective customers. WORK ENVIRONMENT • Frequently outside the office ... referencing the key below. STAND - FREQUENTLY WALK - FREQUENTLY DRIVE VEHICLE - FREQUENTLY SIT ...

Aligneddc

Training Manager

Salt Lake City, UT

Customer support * Employee safety * Maintenance management * Alarm and control systems * Security ... references. * Prepare training materials for various modes of training, including web based ...

ESA Management, LLC

General Manager-203100

Midvale, UT · On-site

Ensures the proper recruiting, interviewing, screening, reference checking, and hiring procedures ... Customer experience required. Must have a valid driver's license and successfully pass a motor ...

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All JobsCustomer Reference Manager JobsCustomer Reference Manager Jobs in Utah

Customer Reference Manager information

See Utah salary details

$20.9K

$55.9K

$93.3K

How much do customer reference manager jobs pay per year?

As of Jun 13, 2026, the average yearly pay for customer reference manager in Utah is $55,852.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,100.00 and $62,800.00 per year, depending on experience, location, and employer.

What is a customer reference manager?

A customer reference manager is responsible for coordinating and maintaining relationships with satisfied customers to serve as references for sales and marketing efforts. They gather customer success stories, facilitate communication between clients and sales teams, and often use customer relationship management (CRM) tools to track interactions. Strong communication and organizational skills are essential for this role.

What is the difference between Customer Reference Manager vs Customer Success Manager?

AspectCustomer Reference ManagerCustomer Success Manager
Primary FocusManaging customer references and case studiesEnsuring customer satisfaction and retention
Key ResponsibilitiesCollecting and maintaining customer references, coordinating reference activitiesOnboarding, supporting, and growing customer accounts
Required SkillsCommunication, relationship management, project coordinationCustomer relationship management, problem-solving, strategic planning
Work EnvironmentCollaborates with sales and marketing teamsWorks closely with sales, support, and product teams

The Customer Reference Manager primarily focuses on managing and leveraging customer references to support sales and marketing efforts. In contrast, the Customer Success Manager concentrates on ensuring ongoing customer satisfaction and retention. While both roles require strong communication skills and customer relationship expertise, their core objectives differ, with the Reference Manager emphasizing reference activities and the Success Manager focusing on customer success and growth.

What are the key skills and qualifications needed to thrive as a Customer Reference Manager, and why are they important?

To thrive as a Customer Reference Manager, you need expertise in customer relationship management, project coordination, and strong written and verbal communication skills, often supported by a bachelor’s degree in business or marketing. Familiarity with CRM platforms like Salesforce, content management systems, and customer advocacy tools is typically required. Outstanding interpersonal skills, attention to detail, and the ability to influence and collaborate across departments set top performers apart. These abilities are crucial for building trust with customers, capturing compelling success stories, and supporting sales and marketing initiatives.

What is the role of a CSM?

A Customer Reference Manager (CSM) is responsible for managing and leveraging customer references, case studies, and testimonials to support sales and marketing efforts. They build strong relationships with satisfied clients, coordinate reference programs, and ensure customer success stories are effectively communicated. The role often requires excellent communication skills and familiarity with CRM tools.

What is the highest paying job in customer service?

In customer service, roles such as Customer Service Director or Customer Experience Executive tend to have the highest salaries, often exceeding six figures with extensive experience and leadership responsibilities. These positions typically require strong management skills, strategic planning, and industry knowledge.

How does a Customer Reference Manager typically collaborate with sales and marketing teams?

A Customer Reference Manager frequently works closely with both sales and marketing teams to identify, nurture, and showcase satisfied customers who can serve as references. This involves coordinating interviews, case studies, and reference calls, as well as ensuring that reference assets align with current campaign goals. Regular communication and cross-functional meetings are common to keep all stakeholders informed and to maximize the impact of customer advocacy programs. This collaborative approach helps ensure that the right customer stories are leveraged at the right stages of the sales cycle.

What jobs pay 2000 a day?

In the context of a Customer Reference Manager, earning $2,000 a day is uncommon and typically associated with high-level executive roles, specialized consultants, or freelance professionals with extensive experience and unique expertise. Such earnings often require advanced skills, certifications, and a strong professional reputation, and are usually achieved through consulting, contract work, or senior management positions. Most customer management roles offer salaries or daily rates significantly below this figure.
What are popular job titles related to Customer Reference Manager jobs in Utah? For Customer Reference Manager jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Customer Reference Manager jobs in Utah look for? The top searched job categories for Customer Reference Manager jobs in Utah are:
What cities in Utah are hiring for Customer Reference Manager jobs? Cities in Utah with the most Customer Reference Manager job openings:
Customer Reference Manager jobs near you
Customer Service Representative - June 2026 New Hire Class

Customer Service Representative - June 2026 New Hire Class

PrePass

West Valley City, UT • On-site

$21/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 19 days ago

Job description

Position Summary
We’re excited to welcome full-time Call Center Representatives to our New Hire Class beginning June 22nd, 2026! If you enjoy helping others and want to join a supportive, team-oriented environment, this role is a great fit.

This position is based at our West Valley City, Utah office, where you’ll be part of a fun, energetic, and collaborative call center team. Your journey begins with a highly interactive five-week onsite training program designed to set you up for success. You’ll get hands-on coaching, connect with your peers, and participate in engaging activities—including snacks, raffle prizes, and team-building exercises.

Training Schedule:

  • Six weeks onsite: Monday - Friday, 8:00 AM - 4:30 PM

Work Schedule Post-Training:

  • Onsite: Monday - Friday, 9:30 AM - 6:00 PM

Pay and Incentives:

  • Base Pay: $21.00/hour
  • Bilingual Bonus: Additional pay available each pay period for employees who demonstrate Spanish/English proficiency
  • Generous incentive opportunities after training completion
What You’ll Do
  • Provide exceptional service to customers by handling inbound calls, gathering information, and resolving inquiries.
  • Document all customer interactions in our CRM system.
  • Identify and address customers' needs to achieve satisfaction.
  • Communicate professionally and accurately with customers.
  • Spanish language support may be provided for customers when applicable.
  • Build strong relationships with customers through open and interactive communication.
  • Collaborate with team members via Microsoft Teams for support and camaraderie.
  • Reference online manuals and resources to resolve customer questions effectively.

Requirements

About You
  • Spanish/English bilingual skills preferred but not required.
  • High School Diploma or GED.
  • 1 year of customer service or call center experience.
  • Available to start June 22nd, 2026.
  • Organized, multitasking skills, and a personable, customer-focused attitude.

Benefits

How We Will Take Care of You
  • Robust benefit package that includes medical, dental, and vision that start on date of hire.
  • Paid Time Off, to include vacation, sick, holidays, and floating holidays.
  • Paid parental leave.
  • 401(k) plan with employer match.
  • Company-funded “lifestyle account” upon date of hire for you to apply toward your physical and mental well-being (i.e., ski passes, retreats, gym memberships).
  • Tuition Reimbursement Program.
  • Voluntary benefits, to include but not limited to Legal and Pet Discounts.
  • Employee Assistance Program (available at no cost to you).
  • Company-sponsored and funded “Culture Team” that focuses on the Physical, Mental, and Professional well-being of employees.
  • Community Give-Back initiatives.
  • Culture that focuses on employee development initiatives.
  • Company-wide bonus and commission plans.
About PrePass

PrePass® is North America's most trusted weigh station bypass and toll management platform. We’re transforming how the transportation industry operates—creating solutions that keep trucks moving safely, efficiently, and compliantly. This means making bold decisions and building systems that support not only fleets but the broader economy. It all starts with enabling commercial vehicles to keep rolling with seamless toll management, weigh station bypass, and safety solutions. It’s what we do best, and we do it to meet the demands of the road every day.

That’s why people join us: our solutions are implemented in real-time, on highways and interstates across the nation, helping fleets go farther, faster. This work challenges and rewards, presenting complex problems that need ambitious answers. We hire bold thinkers with a heart for impact, a passion for progress, and the optimism to shape the future of transportation.

Join Us

At PrePass, our mission drives us.

We invest in relationships. We challenge ourselves to innovate and improve. We win together. Simply put, we live our Core Values.

Ready to help move the transportation industry forward? Join us and let’s drive progress—together.