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Customer Reference Manager Jobs in Arizona (NOW HIRING)

EDB

Principal Customer Success Manager

Phoenix, AZ · On-site

... references * Prepare and present Executive Business Reviews (EBRs) to show progress, value ... Nurture and manage customer relationships to ensure high customer satisfaction that results in ...

JDA

Mobility & Automation Account Manager

Scottsdale, AZ · Remote

$105K - $120K/yr

The Account Manager will be responsible for certain verticals (Example T&L, Life Sciences ... Serve as a resource for customer references and provides strategic customer insight including ...

Lincare Holdings, Inc.

Customer Service Rep

Phoenix, AZ · On-site

$15 - $20.50/hr

... forth by management within the Enteral business. Job Responsibilities: * Calls patients for ... Calculate figures and amounts in reference to frequency and doses dispensed * Apply common sense ...

Lincare Holdings

Customer Service Rep

Phoenix, AZ · On-site

$16 - $21.50/hr

... forth by management within the Enteral business. Job Responsibilities: * Calls patients for ... Calculate figures and amounts in reference to frequency and doses dispensed * Apply common sense ...

Pearson

Lead Specialist, Customer Success

Phoenix, AZ · On-site

Implementation Manager, Career Ready - K12 Customer Success | Remote (U.S.) | Full-Time Why Join ... materials, reference documentation, and support resources that will define how every future ...

TeemaGroup

Customer Service Representative

Surprise, AZ · On-site

$15 - $16/hr

Interview availability: * if offered when can you start: * 2 references: * Home address ... Document interactions and update CRM to maintain a complete customer history. * Identify upsell and ...

TeemaGroup

Customer Service Representative

Phoenix, AZ · On-site

$15 - $16/hr

Interview availability: * if offered when can you start: * 2 references: * Home address ... Document interactions and update CRM to maintain a complete customer history. * Identify upsell and ...

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Customer Reference Manager information

See Arizona salary details

$21.4K

$57.2K

$95.5K

How much do customer reference manager jobs pay per year?

As of Jul 3, 2026, the average yearly pay for customer reference manager in Arizona is $57,172.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $64,300.00 per year, depending on experience, location, and employer.

What is a customer reference manager?

A customer reference manager is responsible for coordinating and maintaining relationships with satisfied customers to serve as references for sales and marketing efforts. They gather testimonials, manage reference requests, and ensure positive customer experiences are communicated effectively, often using CRM tools. Strong communication and relationship management skills are essential in this role.

What is the difference between Customer Reference Manager vs Customer Success Manager?

AspectCustomer Reference ManagerCustomer Success Manager
Primary FocusManaging customer references and case studiesEnsuring customer satisfaction and retention
Key ResponsibilitiesCollecting and maintaining customer references, coordinating reference activitiesOnboarding, supporting, and growing customer accounts
Required SkillsCommunication, relationship management, project coordinationCustomer relationship management, problem-solving, strategic planning
Work EnvironmentCollaborates with sales and marketing teamsWorks closely with sales, support, and product teams

The Customer Reference Manager primarily focuses on managing and leveraging customer references to support sales and marketing efforts. In contrast, the Customer Success Manager concentrates on ensuring ongoing customer satisfaction and retention. While both roles require strong communication skills and customer relationship expertise, their core objectives differ, with the Reference Manager emphasizing reference activities and the Success Manager focusing on customer success and growth.

What are the key skills and qualifications needed to thrive as a Customer Reference Manager, and why are they important?

To thrive as a Customer Reference Manager, you need expertise in customer relationship management, project coordination, and strong written and verbal communication skills, often supported by a bachelor’s degree in business or marketing. Familiarity with CRM platforms like Salesforce, content management systems, and customer advocacy tools is typically required. Outstanding interpersonal skills, attention to detail, and the ability to influence and collaborate across departments set top performers apart. These abilities are crucial for building trust with customers, capturing compelling success stories, and supporting sales and marketing initiatives.

What is the role of a CSM?

A Customer Reference Manager (CSM) is responsible for managing and maintaining relationships with key customer references to support sales and marketing efforts. They coordinate customer testimonials, case studies, and references to showcase product success and ensure customer satisfaction. Strong communication and organization skills are essential for this role.

Can I put my boyfriend as a reference for a job?

As a Customer Reference Manager, using a personal relationship like a boyfriend as a professional reference is generally discouraged. Employers prefer references from previous employers, colleagues, or clients who can objectively assess your skills and work ethic. Personal references may not carry the same credibility in a professional context and could impact your application negatively.

What is the highest paying job in customer service?

The highest paying roles in customer service include Customer Service Director, Customer Experience Executive, and Customer Support Operations Manager, often earning six-figure salaries. These positions typically require extensive experience, leadership skills, and knowledge of customer relationship management (CRM) tools.

How does a Customer Reference Manager typically collaborate with sales and marketing teams?

A Customer Reference Manager frequently works closely with both sales and marketing teams to identify, nurture, and showcase satisfied customers who can serve as references. This involves coordinating interviews, case studies, and reference calls, as well as ensuring that reference assets align with current campaign goals. Regular communication and cross-functional meetings are common to keep all stakeholders informed and to maximize the impact of customer advocacy programs. This collaborative approach helps ensure that the right customer stories are leveraged at the right stages of the sales cycle.
What are popular job titles related to Customer Reference Manager jobs in Arizona? For Customer Reference Manager jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Customer Reference Manager jobs in Arizona look for? The top searched job categories for Customer Reference Manager jobs in Arizona are:
Customer Reference Manager jobs near you
Principal Customer Success Manager

Principal Customer Success Manager

EDB

Phoenix, AZ • On-site

Other

Posted 7 days ago

Job description

A Little About Us

EDB provides a data and AI platform that enables organizations to harness the full power of Postgres for transactional, analytical, and AI workloads across any cloud, anywhere. EDB empowers enterprises to control risk, manage costs and scale efficiently for a data and AI led world. Serving more than 1,500 customers globally and as the leading contributor to the vibrant and fast-growing PostgreSQL community, EDB supports major government organizations, financial services, media and information technology companies. EDB's data-driven solutions enable customers to modernize legacy systems and break data silos while leveraging enterprise-grade open source technologies. EDB delivers the confidence of up to 99.999% high availability with mission critical capabilities built in such as security, compliance controls, and observability. For more information, visit www.enterprisedb.com

As EDB Principal Customer Success Manager (CSM), you will be at the forefront of our customer-centric strategy, ensuring our customers are achieving their goals and attaining sustainable value from our solutions. As a member of the CSM team, you will collaborate across all functions of the EDB organization to drive adoption, growth, and retention to your accounts while ensuring a positive customer experience.

WHO Your passion as a professional CSM is being a champion for your accounts. You will develop, prioritize, and execute customer success plans to nurture and guide your

customers along their journey with EDB, leveraging insights from data and engagement. Working in a dynamic environment, you are able to successfully manage multiple accounts as you deliver an exemplary experience by advocating on your customers' behalf. You can drive synergy across internal and customer teams to bring solid results and issue resolution. You will serve as your customers' EDB trusted advisor.

EXPECT to collaborate with other EDB functional teams to provide outstanding customer outcomes. You will be your customers' advocate with key EDB stakeholders including Sales, Services, Support, Product, and Marketing teams, as well as other members of the Customer Success team.

What your impact will be

  • Deliver a world-class customer experience as a trusted advisor that achieves success in deployment, adoption, and value realization of EDB offerings.

  • Create and implement individual Customer Success Plans by assessing, identifying, measuring, and defining customer goals and objectives using data analytics and customer knowledge

  • Proactive management of customers to optimize account health, mitigate risk, and reduce churn

  • Nurture accounts to identify opportunities for expansion and growth

  • Utilize consultative motions to drive outcomes throughout the customer lifecycle

  • Oversee and lead the coordination of EDB resources and escalate account issues for successful resolution

  • Cultivate customer relationships to build strong advocates that generate insightful case studies and customer references

  • Prepare and present Executive Business Reviews (EBRs) to show progress, value realization, and stakeholder management

  • Consult with customers on benefits and value of EDB portfolio and related technologies

What you will bring

  • 5+ years of account management experience in Customer Success, Sales, Consulting, Customer Advocacy, or relevant experience

  • Highly skilled experience in successfully managing multiple high value accounts and customers in a dynamic environment

  • Establishes effective working relationships with stakeholders across functional areas and levels of a customer's organization up to C-level executives

  • Direct experience working with globally distributed and remote customer and internal teams

  • Nurture and manage customer relationships to ensure high customer satisfaction that results in adoption, growth, retention, and references

  • Strong professional presence; can effectively deliver presentations and demos, have clear communications and interpersonal skills

  • Proactive and creative problem solving mindset

  • Passionate and high empathy for customer experience

  • Strong discipline in using CS Management tools to derive insights, and optimize account health

  • Commitment to continuous learning and improvement

  • Consistently contributes to CS team initiatives and projects

  • English Language Skills and appropriate academic achievements, preferably Degree or equivalent

What will give you an edge

  • Experience with Partner relationship management

  • Knowledge of PostgreSQL, Linux, RedHat Linux, HPE Open Source, cloud service providers

EDB is committed to supporting our employees' overall well being by offering a range of benefits and resources to promote a healthy work-life balance and wellness. We provide access to CuraLinc to aid employees in health and wellness tips and practices, as well as Wellness Fridays extending to December 2026! Check out our career site for more information on perks and benefits and reach out to our Talent Acquisition team for region specific benefits.

We know it takes a unique mix of people and skills to help us in our mission to supercharge Postgres, and we understand that not everyone will check every box. We'd love to hear from you and we want you to apply!

EDB is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. EDB was built on a commitment to trust and respect each other and to embrace an array of people and ideas. These values remain at the center of our culture and are key to our company's integrity.

EDB does not seek or accept unsolicited resumes or CVs from recruitment agencies. EDB and its affiliates are not responsible for, and will not pay, any fees, commissions, or any other similar payment related to unsolicited resumes or CVs except as required in a written signed agreement between EDB and the recruitment agency or party requesting payment of a fee.

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