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Customer Reference Manager Jobs in Arizona (NOW HIRING)

EDB

Principal Customer Success Manager

Phoenix, AZ · On-site

... references * Prepare and present Executive Business Reviews (EBRs) to show progress, value ... Nurture and manage customer relationships to ensure high customer satisfaction that results in ...

Talent Pros Recruiting Specialists

Territory Manager

Phoenix, AZ · On-site

$130K - $135K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Territory Manager Medical Aesthetics Location: Phoenix, AZ Position Summary The Territory Manager ... Leverage clinical specialists, customer references, and internal resources to maximize territory ...

OnAV LLC

Administrative Assistant

Chandler, AZ · On-site

$18.50 - $24.75/hr

  • Retirement

  • PTO

... and respond to emails Contact customer references and vendors as needed Maintain organized ... manage multiple tasks Full-Time | Monday-Friday

Yuma County

Branch Librarian-San Luis (Grade 13)

Yuma, AZ

$27.14 - $33.93/hr

... customer service and reference service as needed, responds to inquiries from the public that come ... manages adult public library programs and services; may assist with programming for other ages ...

Yuma County, AZ

Branch Librarian-San Luis (Grade 13)

Yuma, AZ · On-site

$27.14 - $33.93/hr

  • Medical

  • Dental

... customer service and reference service as needed, responds to inquiries from the public that come ... manages adult public library programs and services; may assist with programming for other ages ...

iCIMS

Customer Success Manager

Phoenix, AZ · On-site

$70K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Foster advocacy through references, testimonials, and participation in customer community programs. Qualifications * 2-5+ years in Customer Success, Account Management, Implementation, Consulting, or ...

Alorica

Talent Acquisition Manager

Tucson, AZ · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

We're a global leader in customer service and experience, serving the world's biggest brands with ... Review opportunities for leveraging resumes with other recruiters (cross references)  * Manage ...

Alorica

Talent Acquisition Manager

Tucson, AZ · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

We're a global leader in customer service and experience, serving the world's biggest brands with ... Review opportunities for leveraging resumes with other recruiters (cross references) * Manage ...

Alorica

Talent Acquisition Manager

Tucson, AZ · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

We're a global leader in customer service and experience, serving the world's biggest brands with ... Review opportunities for leveraging resumes with other recruiters (cross references) * Manage ...

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All JobsCustomer Reference JobsCustomer Reference Manager JobsCustomer Reference Manager Jobs in Arizona

Customer Reference Manager information

See Arizona salary details

$21.4K

$57.2K

$95.5K

How much do customer reference manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for customer reference manager in Arizona is $57,172.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $64,300.00 per year, depending on experience, location, and employer.

How does a Customer Reference Manager typically collaborate with sales and marketing teams?

A Customer Reference Manager frequently works closely with both sales and marketing teams to identify, nurture, and showcase satisfied customers who can serve as references. This involves coordinating interviews, case studies, and reference calls, as well as ensuring that reference assets align with current campaign goals. Regular communication and cross-functional meetings are common to keep all stakeholders informed and to maximize the impact of customer advocacy programs. This collaborative approach helps ensure that the right customer stories are leveraged at the right stages of the sales cycle.

What are the key skills and qualifications needed to thrive as a Customer Reference Manager, and why are they important?

To thrive as a Customer Reference Manager, you need expertise in customer relationship management, project coordination, and strong written and verbal communication skills, often supported by a bachelor’s degree in business or marketing. Familiarity with CRM platforms like Salesforce, content management systems, and customer advocacy tools is typically required. Outstanding interpersonal skills, attention to detail, and the ability to influence and collaborate across departments set top performers apart. These abilities are crucial for building trust with customers, capturing compelling success stories, and supporting sales and marketing initiatives.

What is the difference between Customer Reference Manager vs Customer Success Manager?

AspectCustomer Reference ManagerCustomer Success Manager
Primary FocusManaging customer references and case studiesEnsuring customer satisfaction and retention
Key ResponsibilitiesCollecting and maintaining customer references, coordinating reference activitiesOnboarding, supporting, and growing customer accounts
Required SkillsCommunication, relationship management, project coordinationCustomer relationship management, problem-solving, strategic planning
Work EnvironmentCollaborates with sales and marketing teamsWorks closely with sales, support, and product teams

The Customer Reference Manager primarily focuses on managing and leveraging customer references to support sales and marketing efforts. In contrast, the Customer Success Manager concentrates on ensuring ongoing customer satisfaction and retention. While both roles require strong communication skills and customer relationship expertise, their core objectives differ, with the Reference Manager emphasizing reference activities and the Success Manager focusing on customer success and growth.

What are popular job titles related to Customer Reference Manager jobs in Arizona?

For Customer Reference Manager jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Customer Reference Manager jobs in Arizona look for?

The top searched job categories for Customer Reference Manager jobs in Arizona are:

Customer Reference Manager jobs near you
Infographic showing various Customer Reference Manager job openings in Arizona as of August 2026, with employment types broken down into 80% Full Time, 16% Part Time, 2% Temporary, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $57,172 per year, or $27.5 per hour.

Manager of Lean and Continuous Improvement

The Home Depot

Gilbert, AZ

$94K - $126K/yr

Full-time

Posted 4 days ago

Home Depot rating

7.4

Company rating: 7.4 out of 10

Based on 6,434 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers

Job description

Silent-Aire USA, Inc. seeks Manager of Lean and Continuous Improvement at its facility located at 280 E Germann Road, Building #280, Gilbert, AZ, 85297.

JOB DESCRIPTION:

Lead Continuous Improvement (CI) initiatives across manufacturing operations using Lean principles and Johnson Controls Growth System (JCGS) (15%). Drive Kaizen events, Value Stream Mapping (VSM), and structured problem-solving to eliminate waste and improve safety, quality, delivery, and cost (10%). Collaborate with Operations, Engineering, Quality, Supply Chain, and EHS teams to implement process improvements and standard work (15%). Develop and maintain visual management systems (daily management boards, KPIs, tiered accountability) to ensure operational transparency (10%). Oversee MES/SAP alignment, ensuring accurate routings, BOMs, and work instructions for production processes (5%). Facilitate workshops, prepare charters, define objectives, track actions, and report progress to leadership (10%). Create dashboards and reports using Power BI and other analytics tools to monitor performance and sustain improvements (10%). Coach supervisors and frontline teams on Lean tools, problem-solving, and continuous improvement culture (25%). Will supervise two (2) direct reports - Process Improvement Specialists. Travel: Up to 20% domestic travel to other company facilities or customer sites for workshops and CI projects. Telecommuting: Occasional remote work may be permitted.

REQUIREMENTS:

This position requires a bachelor's degree or foreign equivalent in Manufacturing Engineering, Industrial Engineering, Mechanical Engineering, Operations Management, or a related field. Plus five (5) years of experience as a Continuous Improvement Engineer, Lean Engineer, or related occupation in the manufacturing operations, Lean/Continuous Improvement, or process engineering field. Additionally, the applicant must have employment experience with:( 1) Utilizing Lean tools (Kaizen, VSM, 5S, SMED, A3/PDCA, and root cause analysis); (2) ERP/MES systems; (3) Data analysis and visualization utilizing (Excel or Power BI); (4) Implementing visual management systems, 5S and tiered daily management; and (5) Facilitating and coaching Kaizen workshops and team development.

Applicants who are interested in this position should apply by emailing their resume to michael.2.carroll@jci.com Must Reference Manager of Lean and Continuous Improvement. Reference Job Code: #MLC-CHA.

*This position is eligible for benefits under the Silent-Aire USA, Inc Employee Referral Program, which includes specific incentives for referring employees.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.

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About Home Depot

Sourced by ZipRecruiter

The Home Depot is the world’s largest home improvement specialty retailer, operating a vast network of warehouse-format stores across the United States, Canada, and Mexico. Founded in 1978, the company has established itself as the primary resource for building materials, lawn and garden products, and home décor. Its business model caters to two distinct customer bases: Do-It-Yourself (DIY) homeowners and "Pro" customers, such as professional contractors and tradespeople. Beyond product sales, the company offers an extensive suite of services, including professional installation and one of the largest tool rental operations in North America.

Industry

Retail and manufacturing

Company size

10,000+ Employees

Headquarters location

Atlanta, GA, US

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