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Customer Reference Manager Jobs in Arizona (NOW HIRING)

Dunkin

General Manager

Avondale, AZ · On-site

... customers. We value hardworking and enthusiastic employees and we make it a priority to ensure ... These references must be willing to speak with us to review your work history and performance.

Dunkin

General Manager

Glendale, AZ · On-site

... customers. We value hardworking and enthusiastic employees and we make it a priority to ensure ... These references must be willing to speak with us to review your work history and performance.

Wyyerd Fiber

Customer Service & Activation Rep I

Gilbert, AZ · On-site

$16 - $21.75/hr

Therefore, this individual must be diligent and assertive when referencing the latest products and ... Manage customer concerns while meeting company goals * Suggest products and services for customer ...

Dunkin'

General Manager

Glendale, AZ · On-site

... customers. We value hardworking and enthusiastic employees and we make it a priority to ensure ... These references must be willing to speak with us to review your work history and performance.

Dunkin'

General Manager

Avondale, AZ · On-site

... customers. We value hardworking and enthusiastic employees and we make it a priority to ensure ... These references must be willing to speak with us to review your work history and performance.

Brenntag AG

Customer Service Representative

Chandler, AZ · On-site

$15.75 - $21.50/hr

Experience with Microsoft Office Suite, ERP/CRM systems, and team collaboration tools. Our Offer ... reference your race, religion, age, sex, genetic, veteran status, disability or any other status ...

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Customer Reference Manager information

See Arizona salary details

$21.4K

$57.2K

$95.5K

How much do customer reference manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for customer reference manager in Arizona is $57,172.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $64,300.00 per year, depending on experience, location, and employer.

How does a Customer Reference Manager typically collaborate with sales and marketing teams?

A Customer Reference Manager frequently works closely with both sales and marketing teams to identify, nurture, and showcase satisfied customers who can serve as references. This involves coordinating interviews, case studies, and reference calls, as well as ensuring that reference assets align with current campaign goals. Regular communication and cross-functional meetings are common to keep all stakeholders informed and to maximize the impact of customer advocacy programs. This collaborative approach helps ensure that the right customer stories are leveraged at the right stages of the sales cycle.

What are the key skills and qualifications needed to thrive as a Customer Reference Manager, and why are they important?

To thrive as a Customer Reference Manager, you need expertise in customer relationship management, project coordination, and strong written and verbal communication skills, often supported by a bachelor’s degree in business or marketing. Familiarity with CRM platforms like Salesforce, content management systems, and customer advocacy tools is typically required. Outstanding interpersonal skills, attention to detail, and the ability to influence and collaborate across departments set top performers apart. These abilities are crucial for building trust with customers, capturing compelling success stories, and supporting sales and marketing initiatives.

What is the difference between Customer Reference Manager vs Customer Success Manager?

AspectCustomer Reference ManagerCustomer Success Manager
Primary FocusManaging customer references and case studiesEnsuring customer satisfaction and retention
Key ResponsibilitiesCollecting and maintaining customer references, coordinating reference activitiesOnboarding, supporting, and growing customer accounts
Required SkillsCommunication, relationship management, project coordinationCustomer relationship management, problem-solving, strategic planning
Work EnvironmentCollaborates with sales and marketing teamsWorks closely with sales, support, and product teams

The Customer Reference Manager primarily focuses on managing and leveraging customer references to support sales and marketing efforts. In contrast, the Customer Success Manager concentrates on ensuring ongoing customer satisfaction and retention. While both roles require strong communication skills and customer relationship expertise, their core objectives differ, with the Reference Manager emphasizing reference activities and the Success Manager focusing on customer success and growth.

What are popular job titles related to Customer Reference Manager jobs in Arizona?

For Customer Reference Manager jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Customer Reference Manager jobs in Arizona look for?

The top searched job categories for Customer Reference Manager jobs in Arizona are:

Customer Reference Manager jobs near you
Infographic showing various Customer Reference Manager job openings in Arizona as of August 2026, with employment types broken down into 80% Full Time, 16% Part Time, 2% Temporary, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $57,172 per year, or $27.5 per hour.

Customer Advocate (Hybrid)

Arizona City, AZ • On-site

Ultimate LLC
Software Development • 1 - 5K employees
Learn more about Ultimate LLCexternal

$30/hr

Other

Posted 25 days ago

Job description

Job Description
Customer Advocate (Hybrid | Mesa, AZ)
Pay: $30/hour
A growing organization in the homebuilding industry is seeking an Associate Customer Advocate to support homeowners and customers throughout the homeownership and construction process.
The ideal candidate combines excellent customer service skills with a basic understanding of residential construction (e.g., load-bearing walls, structural vs. non-structural components, home maintenance priorities). We are looking for a personable, adaptable professional who can evaluate situations, think critically, and provide solutions with confidence.
Responsibilities:
Handle homeowner and customer inquiries via phone, email, and online channels
Process service requests and warranty-related concerns
Support customers throughout the home construction and ownership journey
Monitor and respond to customer communications and online interactions
Partner with internal teams to resolve issues and ensure a positive customer experience
Qualifications:
Customer service experience required (banking, hospitality, property management, or similar backgrounds encouraged)
Basic residential construction/home systems knowledge required
Strong communication, problem-solving, and critical-thinking skills
Friendly, empathetic, and team-oriented personality
Ability to work independently and adapt to changing situations
Schedule: Hybrid (1-3 days in office weekly)
Hours: 6:00 AM-3:00 PM or 7:00 AM-4:00 PM
If you enjoy helping customers, solving problems, and have a passion for homes, we'd love to hear from you. Apply today!
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.
Job Reference: JN -082026-428308

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