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Customer Reference Manager Jobs in Arizona (NOW HIRING)

Dunkin'

General Manager

Avondale, AZ · On-site

... customers. We value hardworking and enthusiastic employees and we make it a priority to ensure ... These references must be willing to speak with us to review your work history and performance.

SuperCare Health

Customer Care Specialist

Surprise, AZ · On-site

$14.45 - $24.10/hr

Previous Management/Supervisor or Lead experience * Proficiency in Microsoft Word, Outlook, and ... Background Check, Reference Check(s), Driving Record (if applicable), Pre-employment Drug and TB ...

SuperCare Health

Customer Care Specialist

Buckeye, AZ · On-site +1

$14.45 - $24.10/hr

Previous Management/Supervisor or Lead experience * Proficiency in Microsoft Word, Outlook, and ... Background Check, Reference Check(s), Driving Record (if applicable), Pre-employment Drug and TB ...

SuperCare Health

Customer Care Specialist

Surprise, AZ · On-site

$14.45 - $24.10/hr

Previous Management/Supervisor or Lead experience * Proficiency in Microsoft Word, Outlook, and ... Background Check, Reference Check(s), Driving Record (if applicable), Pre-employment Drug and TB ...

SuperCare Health

Customer Care Specialist

Surprise, AZ · On-site

$14.45 - $24.10/hr

Previous Management/Supervisor or Lead experience * Proficiency in Microsoft Word, Outlook, and ... Background Check, Reference Check(s), Driving Record (if applicable), Pre-employment Drug and TB ...

SuperCare Health

Customer Care Specialist

Phoenix, AZ · On-site

$15.30 - $25.52/hr

Previous Management/Supervisor or Lead experience * Proficiency in Microsoft Word, Outlook, and ... Background Check, Reference Check(s), Driving Record (if applicable), Pre-employment Drug and TB ...

SuperCare Health

Customer Care Specialist

Phoenix, AZ · Hybrid

$15.30 - $25.52/hr

Previous Management/Supervisor or Lead experience * Proficiency in Microsoft Word, Outlook, and ... Background Check, Reference Check(s), Driving Record (if applicable), Pre-employment Drug and TB ...

SuperCare Health

Customer Care Specialist

Surprise, AZ

$16.25 - $21.50/hr

Previous Management/Supervisor or Lead experience * Proficiency in Microsoft Word, Outlook, and ... Background Check, Reference Check(s), Driving Record (if applicable), Pre-employment Drug and TB ...

SuperCare Health

Customer Care Specialist

Buckeye, AZ · On-site

$14.45 - $24.10/hr

Previous Management/Supervisor or Lead experience * Proficiency in Microsoft Word, Outlook, and ... Background Check, Reference Check(s), Driving Record (if applicable), Pre-employment Drug and TB ...

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All JobsCustomer Reference Manager JobsCustomer Reference Manager Jobs in Arizona

Customer Reference Manager information

See Arizona salary details

$21.4K

$57.2K

$95.5K

How much do customer reference manager jobs pay per year?

As of Jun 16, 2026, the average yearly pay for customer reference manager in Arizona is $57,172.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $64,300.00 per year, depending on experience, location, and employer.

What is a customer reference manager?

A customer reference manager is responsible for coordinating and maintaining relationships with satisfied customers to serve as references for sales and marketing efforts. They gather customer success stories, facilitate communication between clients and sales teams, and often use customer relationship management (CRM) tools to track interactions. Strong communication and organizational skills are essential for this role.

What is the difference between Customer Reference Manager vs Customer Success Manager?

AspectCustomer Reference ManagerCustomer Success Manager
Primary FocusManaging customer references and case studiesEnsuring customer satisfaction and retention
Key ResponsibilitiesCollecting and maintaining customer references, coordinating reference activitiesOnboarding, supporting, and growing customer accounts
Required SkillsCommunication, relationship management, project coordinationCustomer relationship management, problem-solving, strategic planning
Work EnvironmentCollaborates with sales and marketing teamsWorks closely with sales, support, and product teams

The Customer Reference Manager primarily focuses on managing and leveraging customer references to support sales and marketing efforts. In contrast, the Customer Success Manager concentrates on ensuring ongoing customer satisfaction and retention. While both roles require strong communication skills and customer relationship expertise, their core objectives differ, with the Reference Manager emphasizing reference activities and the Success Manager focusing on customer success and growth.

What are the key skills and qualifications needed to thrive as a Customer Reference Manager, and why are they important?

To thrive as a Customer Reference Manager, you need expertise in customer relationship management, project coordination, and strong written and verbal communication skills, often supported by a bachelor’s degree in business or marketing. Familiarity with CRM platforms like Salesforce, content management systems, and customer advocacy tools is typically required. Outstanding interpersonal skills, attention to detail, and the ability to influence and collaborate across departments set top performers apart. These abilities are crucial for building trust with customers, capturing compelling success stories, and supporting sales and marketing initiatives.

What is the role of a CSM?

A Customer Reference Manager (CSM) is responsible for managing and leveraging customer references, case studies, and testimonials to support sales and marketing efforts. They build strong relationships with satisfied clients, coordinate reference programs, and ensure customer success stories are effectively communicated. The role often requires excellent communication skills and familiarity with CRM tools.

What is the highest paying job in customer service?

In customer service, roles such as Customer Service Director or Customer Experience Executive tend to have the highest salaries, often exceeding six figures with extensive experience and leadership responsibilities. These positions typically require strong management skills, strategic planning, and industry knowledge.

How does a Customer Reference Manager typically collaborate with sales and marketing teams?

A Customer Reference Manager frequently works closely with both sales and marketing teams to identify, nurture, and showcase satisfied customers who can serve as references. This involves coordinating interviews, case studies, and reference calls, as well as ensuring that reference assets align with current campaign goals. Regular communication and cross-functional meetings are common to keep all stakeholders informed and to maximize the impact of customer advocacy programs. This collaborative approach helps ensure that the right customer stories are leveraged at the right stages of the sales cycle.

What jobs pay 2000 a day?

In the context of a Customer Reference Manager, earning $2,000 a day is uncommon and typically associated with high-level executive roles, specialized consultants, or freelance professionals with extensive experience and unique expertise. Such earnings often require advanced skills, certifications, and a strong professional reputation, and are usually achieved through consulting, contract work, or senior management positions. Most customer management roles offer salaries or daily rates significantly below this figure.
What are popular job titles related to Customer Reference Manager jobs in Arizona? For Customer Reference Manager jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Customer Reference Manager jobs in Arizona look for? The top searched job categories for Customer Reference Manager jobs in Arizona are:
Customer Reference Manager jobs near you
Infographic showing various Customer Reference Manager job openings in Arizona as of June 2026, with employment types broken down into 1% As Needed, 93% Full Time, 5% Part Time, and 1% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $57,172 per year, or $27.5 per hour.
Customer Service Representative

Customer Service Representative

Penske Automotive

Tempe, AZ

$15.50 - $21.25/hr

Other

Medical, Dental, Vision, Retirement

Posted 11 days ago

Penske Automotive Group rating

7.2

Company rating: 7.2 out of 10

Based on 73 frontline employees who took The Breakroom Quiz

172nd of 341 rated logistics

Job description

Tempe Honda, a part of Penske Automotive Group, is looking for an experienced Customer Representative to join our team and help deliver extraordinary customer experiences.

JOIN OUR TEAM

At Penske Automotive Group (PAG), we strive to create a positive and inclusive workplace that promotes excellence and teamwork as we aim to deliver the very best experience possible to our customers. We are looking for dedicated and motivated professionals who share that same passion to join our team.

Imagine working in a professionally and financially satisfying job where you have the opportunity to make a positive impact on our organization and customers every day. The Customer Service Representative supports the dealership by working alongside sales, service, production, and administrative departments to ensure overall customer satisfaction and increase sales.

WHAT WE HAVE TO OFFER

  • Consistently recognized by Automotive News as among the "Best Dealerships to Work For."

  • Proudly named to Glassdoor's Best Places to Work

  • Comprehensive benefits program, including health care options (medical, dental, and vision) and 401k savings and retirement plan with company match.

  • Training, resources, and opportunities for career growth and advancement, tailored to individual performance, experience, and interests.

  • Values-driven culture built on integrity, professionalism, excellence and teamwork.

WHAT WE ARE LOOKING FOR

  • Genuine interest in providing an exceptional customer experience.

  • Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.

  • Excellent communication, interpersonal and organizational skills.

  • Strong work ethic with the ability to work in a fast-paced, results-driven environment.

  • Exceptional attention to detail.

WHAT YOU CAN BRING TO THE TABLE

  • Commitment: Ensure our customers have a world-class car-buying experience at every step along their ownership journey.

  • Excellence: Provide an unparalleled level of technical expertise to help customers with comprehensive knowledge of available products and services.

  • Authenticity: Connect with customers about their vehicle questions in a professional manner that reflects understanding, clarity, accuracy, and courtesy.

  • Technical Expertise: Understand and use MS Office Suite, CRM and lead management tools to accurately manage inquiries, update customer files, track customer interest, and compile necessary reports and forms on a timely basis.

APPLY WITH US!

If you are ready for a rewarding career with competitive compensation and benefits, and opportunities to excel and advance, consider joining the Penske Automotive Group organization. Our interview process typically includes a phone interview, several in-person interviews, background check, reference check, driving record review, and a drug screen. Be a part of the best customer experience team in the automotive industry... apply with us today!

Compensation for this position is based upon production/sales. The wage ranges are not guaranteed and are estimates based on expected production/sales. The minimum for this position is Arizona state minimum wage.

Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.

Req Number: 36277

Position Code: 782801

Type: Full-time

Dealership: Penske Rapid Repair - Arizona

Location Address: 8030 South Autoplex Loop

EEO Statement

The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.

What Penske Automotive Group employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Penske Automotive

Sourced by ZipRecruiter

About Us Penske Automotive Group (PAG) is an industry leading transportation services company operating more than 350 automotive retail and service locations across the globe. With over $20 billion in annual revenue we are a proud member of Fortune's 150 largest companies. While we sell and service the best brands in our World-class facilities, our strength and continued growth is fueled by more than 24,000 employees and the values they share. The collective dedication to hard work, integrity and customer service -- our human capital -- has positioned us as the World's premier automotive retailer.

Industry

Automobile dealers

Company size

10,000+ Employees

Headquarters location

Bloomfield Hills, MI, US

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