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Customer Reference Manager Jobs in California (NOW HIRING)

Brex

Customer Marketing Manager

San Francisco, CA · Hybrid

$131K - $164K/yr

You'll build an efficient and effective customer reference program that helps Sales find references ... Manage customer logo rights approvals and upkeep a database of approved logos for use in marketing ...

Acceldata

Customer Advocacy Manager

Campbell, CA

Manage customer reference programs to support sales and marketing initiatives * Collaborate with marketing to create compelling customer stories, including case studies, videos, and social proof

Apply Early

Brex

Customer Marketing Manager

San Francisco, CA · On-site

$131K - $164K/yr

You'll build an efficient and effective customer reference program that helps Sales find references ... Manage customer logo rights approvals and upkeep a database of approved logos for use in marketing ...

Acceldata

Customer Advocacy Manager

Campbell, CA · On-site

$120K - $160K/yr

Manage customer reference programs to support sales and marketing initiatives * Collaborate with marketing to create compelling customer stories, including case studies, videos, and social proof

Acceldata

Customer Advocacy Manager

San Jose, CA

Manage customer reference programs to support sales and marketing initiatives * Collaborate with marketing to create compelling customer stories, including case studies, videos, and social proof

Apply Early

Acceldata

Customer Advocacy Manager

San Jose, CA · On-site

$120K - $160K/yr

Manage customer reference programs to support sales and marketing initiatives * Collaborate with marketing to create compelling customer stories, including case studies, videos, and social proof

Acceldata

Customer Advocacy Manager

Campbell, CA

$120K - $160K/yr

Manage customer reference programs to support sales and marketing initiatives * Collaborate with marketing to create compelling customer stories, including case studies, videos, and social proof

Westcliff University

Reference Librarian

Irvine, CA · On-site

$70K - $80K/yr

Managing all aspects of the interlibrary loan system * Supervising the Reserve Desk and student ... Strong customer service orientation * Excellent oral and written communication skills * Ability to ...

Apply Early

Westcliff University

Reference Librarian

Irvine, CA · On-site

$70K - $80K/yr

Managing all aspects of the interlibrary loan system * Supervising the Reserve Desk and student ... Strong customer service orientation * Excellent oral and written communication skills * Ability to ...

Westcliff University

Reference Librarian

Irvine, CA

$70K - $80K/yr

Managing all aspects of the interlibrary loan system * Supervising the Reserve Desk and student ... Strong customer service orientation * Excellent oral and written communication skills * Ability to ...

Tread

Strategic Customer Success Manager

San Francisco, CA · On-site

$120K - $150K/yr

Turn your strongest relationships into references, case studies, and champions - customers who tell ... Strong project management instincts: you can hold multiple high-stakes relationships and open ...

Illumio

Customer Marketing Manager

Sunnyvale, CA · On-site

$148K - $178K/yr

Manage and scale customer reference and speaker programs * Support customer participation in webinars, events, analyst engagements, and media opportunities * Drive and expand Illumio's presence on ...

Viewics Inc

Client Success Manager

San Jose, CA · On-site

Maintain a knowledge base of customer reference data for use by entire sales organization Customer ... Manage risks to the customer achieving their stated business goals by developing a risk mitigation ...

Baseten

Customer Marketing Manager

San Francisco, CA · On-site

$150K - $190K/yr

THE ROLE We're looking for a Customer Marketing Manager who can own the full customer evidence ... Build a structured customer reference program REQUIREMENTS * 6+ years in customer marketing ...

Viewics Inc

Client Success Manager

San Jose, CA

Maintain a knowledge base of customer reference data for use by entire sales organization Customer ... Manage risks to the customer achieving their stated business goals by developing a risk mitigation ...

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All JobsCustomer Reference Manager JobsCustomer Reference Manager Jobs in California

Customer Reference Manager information

See California salary details

$22.7K

$60.5K

$101.2K

How much do customer reference manager jobs pay per year?

As of Jul 2, 2026, the average yearly pay for customer reference manager in California is $60,548.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,400.00 and $68,100.00 per year, depending on experience, location, and employer.

What is a customer reference manager?

A customer reference manager is responsible for coordinating and maintaining relationships with satisfied customers to serve as references for sales and marketing efforts. They gather testimonials, manage reference requests, and ensure positive customer experiences are communicated effectively, often using CRM tools. Strong communication and relationship management skills are essential in this role.

What is the difference between Customer Reference Manager vs Customer Success Manager?

AspectCustomer Reference ManagerCustomer Success Manager
Primary FocusManaging customer references and case studiesEnsuring customer satisfaction and retention
Key ResponsibilitiesCollecting and maintaining customer references, coordinating reference activitiesOnboarding, supporting, and growing customer accounts
Required SkillsCommunication, relationship management, project coordinationCustomer relationship management, problem-solving, strategic planning
Work EnvironmentCollaborates with sales and marketing teamsWorks closely with sales, support, and product teams

The Customer Reference Manager primarily focuses on managing and leveraging customer references to support sales and marketing efforts. In contrast, the Customer Success Manager concentrates on ensuring ongoing customer satisfaction and retention. While both roles require strong communication skills and customer relationship expertise, their core objectives differ, with the Reference Manager emphasizing reference activities and the Success Manager focusing on customer success and growth.

What are the key skills and qualifications needed to thrive as a Customer Reference Manager, and why are they important?

To thrive as a Customer Reference Manager, you need expertise in customer relationship management, project coordination, and strong written and verbal communication skills, often supported by a bachelor’s degree in business or marketing. Familiarity with CRM platforms like Salesforce, content management systems, and customer advocacy tools is typically required. Outstanding interpersonal skills, attention to detail, and the ability to influence and collaborate across departments set top performers apart. These abilities are crucial for building trust with customers, capturing compelling success stories, and supporting sales and marketing initiatives.

What is the role of a CSM?

A Customer Reference Manager (CSM) is responsible for managing and maintaining relationships with key customer references to support sales and marketing efforts. They coordinate customer testimonials, case studies, and references to showcase product success and ensure customer satisfaction. Strong communication and organization skills are essential for this role.

Can I put my boyfriend as a reference for a job?

As a Customer Reference Manager, using a personal relationship like a boyfriend as a professional reference is generally discouraged. Employers prefer references from previous employers, colleagues, or clients who can objectively assess your skills and work ethic. Personal references may not carry the same credibility in a professional context and could impact your application negatively.

What is the highest paying job in customer service?

The highest paying roles in customer service include Customer Service Director, Customer Experience Executive, and Customer Support Operations Manager, often earning six-figure salaries. These positions typically require extensive experience, leadership skills, and knowledge of customer relationship management (CRM) tools.

How does a Customer Reference Manager typically collaborate with sales and marketing teams?

A Customer Reference Manager frequently works closely with both sales and marketing teams to identify, nurture, and showcase satisfied customers who can serve as references. This involves coordinating interviews, case studies, and reference calls, as well as ensuring that reference assets align with current campaign goals. Regular communication and cross-functional meetings are common to keep all stakeholders informed and to maximize the impact of customer advocacy programs. This collaborative approach helps ensure that the right customer stories are leveraged at the right stages of the sales cycle.
What are popular job titles related to Customer Reference Manager jobs in California? For Customer Reference Manager jobs in California, the most frequently searched job titles are:
What job categories do people searching Customer Reference Manager jobs in California look for? The top searched job categories for Customer Reference Manager jobs in California are:
What cities in California are hiring for Customer Reference Manager jobs? Cities in California with the most Customer Reference Manager job openings:
Customer Reference Manager jobs near you
Customer Marketing Manager

Customer Marketing Manager

Brex

San Francisco, CA • Hybrid

$131K - $164K/yr

Other

Posted 26 days ago

Job description

Marketing at Brex
Marketing tells the story of Brex to the world. From acquisition to activation, we translate product value into business results. Our team spans Revenue, Product, and Brand Marketing, and works closely with nearly every function at Brex. We move fast, experiment often, and think deeply about customer behavior. If you want your creativity to drive growth and shape perception, this is the place.

What You'll Do

Brex is looking for a strategic and creative Customer Marketing Manager to design scalable, efficient customer marketing programs that drive acquisition, retention, and expansion. You will identify and tell powerful customer stories that provide fuel for the Marketing and Sales teams. You'll build an efficient and effective customer reference program that helps Sales find references to close deals. And you'll help ensure a high volume of high-performing case studies, customer videos, event panels, and more, as well as manage customer logo rights that help Brex show strong social proof in marketing.
Where you'll work
This role will be based in our San Francisco office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of three coordinated days in the office per week, Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work!

Responsibilities

  • Build and maintain a customer reference program with a robust roster of customer references who can support reference calls with prospects
  • Identify strategic customer advocates and lead development of customer content, including case studies, videos, panel participation, and testimonials
  • Maintain a scalable library of customer proof points that support PR and thought leadership programs, campaigns, executive storytelling, and global industry events
  • Lead content development for customer speaker presentations for major events, webinars, and conferences, from sourcing speakers to speaker prep and execution
  • Track, analyze, and report on the performance of customer marketing campaigns and programs
  • Manage customer logo rights approvals and upkeep a database of approved logos for use in marketing and sales collateral
  • Serve as a trusted advisor to cross-functional stakeholders on how to leverage customer content and references for maximum impact

Requirements

  • 5+ years of experience in customer marketing (B2B experience preferred; finance or tech a plus)
  • Proven ability to build trusted relationships with customers and cross-functional stakeholders, including sales enablement and customer success teams
  • Exceptional storytelling and writing skills across multiple formats and channels
  • Strong organizational skills with the ability to manage multiple programs simultaneously
  • Data-driven mindset with experience measuring engagement and program impact
  • Strong understanding of the customer lifecycle and the role customer marketing plays across acquisition, expansion, and retention

Compensation

The expected salary range for this role is USD $131,984 - $164,980.  However, the starting base pay will depend on a number of factors including the candidate's location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.

Brex LLC is a wholly owned subsidiary of Capital One, N.A.

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