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Customer Reference Manager Jobs in New York (NOW HIRING)

Brex

Customer Marketing Manager

New York, NY · Hybrid

$131K - $164K/yr

You'll build an efficient and effective customer reference program that helps Sales find references ... Manage customer logo rights approvals and upkeep a database of approved logos for use in marketing ...

Brex

Customer Marketing Manager

New York, NY · On-site

$131K - $164K/yr

You'll build an efficient and effective customer reference program that helps Sales find references ... Manage customer logo rights approvals and upkeep a database of approved logos for use in marketing ...

Avoca AI

Customer Marketing Manager

New York, NY · On-site

$130K - $160K/yr

Own the customer reference program end-to-end: identify advocates, manage capacity, log activity, and become Sales's most trusted partner during enterprise late-stage deals. * Build and run content ...

Latent

Senior Customer-Led Growth Manager

New York, NY · On-site

$200K - $220K/yr

Define the story formats: case study, video, data, exec testimonial, peer reference. * Make the ... Equally comfortable in CRM, paid platforms, and analytics. * You use AI to produce more, faster.

Listen Labs

Head of Customer Marketing

New York, NY · On-site

Partner with Sales to build and manage a customer reference program that brings the right customer voices into the right enterprise conversations. * Work closely with Sales, Customer Success, and ...

Listen Labs, Inc

Head of Customer Marketing

Manhattan, NY · On-site

$150 - $210/hr

Partner with Sales to build and manage a customer reference program that brings the right customer voices into the right enterprise conversations. * Work closely with Sales, Customer Success, and ...

Spring Health

Customer Success Manager

New York, NY · Remote

$86K - $98K/yr

We are looking for a Customer Success Manager to join our team. You will play a key role in ... customer references as needed. What success looks like in this role: * Meet or exceed goals for ...

Distyl AI

Product Marketing Manager

New York, NY · On-site

$168K/yr

Establish and manage a customer reference program * Create customer proof points that can be leveraged across sales, marketing, and PR Content & Thought Leadership * Write white papers, POVs, and ...

Hobby Lobby

Customer Service Manager

Englishtown, NJ · On-site

$20.15 - $21.15/hr

Previous Work References If you meet these requirements and are interested in being a vital part of our management team, then we are interested in talking to you. Full-Time Benefits include:

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All JobsCustomer Reference JobsCustomer Reference Manager JobsCustomer Reference Manager Jobs in New York

Customer Reference Manager information

See New York salary details

$25.2K

$67.1K

$112.1K

How much do customer reference manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for customer reference manager in New York is $67,120.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,100.00 and $75,500.00 per year, depending on experience, location, and employer.

What is the difference between Customer Reference Manager vs Customer Success Manager?

AspectCustomer Reference ManagerCustomer Success Manager
Primary FocusManaging customer references and case studiesEnsuring customer satisfaction and retention
Key ResponsibilitiesCollecting and maintaining customer references, coordinating reference activitiesOnboarding, supporting, and growing customer accounts
Required SkillsCommunication, relationship management, project coordinationCustomer relationship management, problem-solving, strategic planning
Work EnvironmentCollaborates with sales and marketing teamsWorks closely with sales, support, and product teams

The Customer Reference Manager primarily focuses on managing and leveraging customer references to support sales and marketing efforts. In contrast, the Customer Success Manager concentrates on ensuring ongoing customer satisfaction and retention. While both roles require strong communication skills and customer relationship expertise, their core objectives differ, with the Reference Manager emphasizing reference activities and the Success Manager focusing on customer success and growth.

What are the key skills and qualifications needed to thrive as a Customer Reference Manager, and why are they important?

To thrive as a Customer Reference Manager, you need expertise in customer relationship management, project coordination, and strong written and verbal communication skills, often supported by a bachelor’s degree in business or marketing. Familiarity with CRM platforms like Salesforce, content management systems, and customer advocacy tools is typically required. Outstanding interpersonal skills, attention to detail, and the ability to influence and collaborate across departments set top performers apart. These abilities are crucial for building trust with customers, capturing compelling success stories, and supporting sales and marketing initiatives.

How does a Customer Reference Manager typically collaborate with sales and marketing teams?

A Customer Reference Manager frequently works closely with both sales and marketing teams to identify, nurture, and showcase satisfied customers who can serve as references. This involves coordinating interviews, case studies, and reference calls, as well as ensuring that reference assets align with current campaign goals. Regular communication and cross-functional meetings are common to keep all stakeholders informed and to maximize the impact of customer advocacy programs. This collaborative approach helps ensure that the right customer stories are leveraged at the right stages of the sales cycle.
What are popular job titles related to Customer Reference Manager jobs in New York? For Customer Reference Manager jobs in New York, the most frequently searched job titles are:
What job categories do people searching Customer Reference Manager jobs in New York look for? The top searched job categories for Customer Reference Manager jobs in New York are:
What cities in New York are hiring for Customer Reference Manager jobs? Cities in New York with the most Customer Reference Manager job openings:
Customer Reference Manager jobs near you
Infographic showing various Customer Reference Manager job openings in New York as of August 2026, with employment types broken down into 77% Full Time, 20% Part Time, 1% Temporary, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $67,120 per year, or $32.3 per hour.

Customer Marketing Manager

Brex

New York, NY • Hybrid

$131K - $164K/yr

Full-time

Re-posted 5 days ago

Job description

Marketing at Brex
Marketing tells the story of Brex to the world. From acquisition to activation, we translate product value into business results. Our team spans Revenue, Product, and Brand Marketing, and works closely with nearly every function at Brex. We move fast, experiment often, and think deeply about customer behavior. If you want your creativity to drive growth and shape perception, this is the place.

What You'll Do

Brex is looking for a strategic and creative Customer Marketing Manager to design scalable, efficient customer marketing programs that drive acquisition, retention, and expansion. You will identify and tell powerful customer stories that provide fuel for the Marketing and Sales teams. You'll build an efficient and effective customer reference program that helps Sales find references to close deals. And you'll help ensure a high volume of high-performing case studies, customer videos, event panels, and more, as well as manage customer logo rights that help Brex show strong social proof in marketing.
Where you'll work
This role will be based in our New York City office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of three coordinated days in the office per week, Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work!

Responsibilities

  • Build and maintain a customer reference program with a robust roster of customer references who can support reference calls with prospects
  • Identify strategic customer advocates and lead development of customer content, including case studies, videos, panel participation, and testimonials
  • Maintain a scalable library of customer proof points that support PR and thought leadership programs, campaigns, executive storytelling, and global industry events
  • Lead content development for customer speaker presentations for major events, webinars, and conferences, from sourcing speakers to speaker prep and execution
  • Track, analyze, and report on the performance of customer marketing campaigns and programs
  • Manage customer logo rights approvals and upkeep a database of approved logos for use in marketing and sales collateral
  • Serve as a trusted advisor to cross-functional stakeholders on how to leverage customer content and references for maximum impact

Requirements

  • 5+ years of experience in customer marketing (B2B experience preferred; finance or tech a plus)
  • Proven ability to build trusted relationships with customers and cross-functional stakeholders, including sales enablement and customer success teams
  • Exceptional storytelling and writing skills across multiple formats and channels
  • Strong organizational skills with the ability to manage multiple programs simultaneously
  • Data-driven mindset with experience measuring engagement and program impact
  • Strong understanding of the customer lifecycle and the role customer marketing plays across acquisition, expansion, and retention

Compensation

The expected salary range for this role is USD $131,984 - $164,980.  However, the starting base pay will depend on a number of factors including the candidate's location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.

Brex LLC is a wholly owned subsidiary of Capital One, N.A.

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