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Customer Reference Manager Jobs in Texas (NOW HIRING)

DOCUmation

Customer Care Rep

San Antonio, TX

Branch Manager Salary grade: DOE FLSA Status: Full Time / Exempt/ Salary Location: San Antonio ... Compile customer reference letters and coordinate Google/social media reviews * Prepare and ...

Texas Western Hospitality

FOOD MANAGER

Grapevine, TX · On-site

... of customer feedback and financial reports. Initiate corrective action when necessary. Work with ... reference Manager's Walk Through Checklist). Assures proper cleanliness of the dining room and ...

DOCUmation

Customer Care Rep

San Antonio, TX

$14.50 - $19.75/hr

Branch Manager Salary grade: DOE FLSA Status: Full Time / Exempt/ Salary Location: San Antonio ... Compile customer reference letters and coordinate Google/social media reviews Prepare and ...

Texas Western Hospitality

FOOD MANAGER

Waco, TX · On-site

... of customer feedback and financial reports. Initiate corrective action when necessary. Work with ... reference Manager's Walk Through Checklist). Assures proper cleanliness of the dining room and ...

Texas Western Hospitality Group

FOOD MANAGER

Waco, TX · On-site

... of customer feedback and financial reports. Initiate corrective action when necessary. Work with ... reference Manager's Walk Through Checklist). Assures proper cleanliness of the dining room and ...

DOCUmation

Customer Care Rep

San Antonio, TX · On-site

$14.50 - $19.50/hr

Branch Manager Salary grade: DOE FLSA Status: Full Time / Exempt/ Salary Location: San Antonio ... Compile customer reference letters and coordinate Google/social media reviews * Prepare and ...

NTT DATA Services

SAP Project Manager

Plano, TX · Remote

Achieve customer reference collateral and customer satisfaction responses * Deliver best through ... Protect and grow engagement scope and manage commercial change requests * Participate in team ...

NTT DATA Services

SAP Project Manager

Plano, TX · On-site

We manage a variety of customer engagements in HANA Enterprise Cloud, other SAP Cloud Offerings ... Achieve customer reference collateral and customer satisfaction responses * Deliver best through ...

NTT DATA Services

SAP Project Manager

Plano, TX · On-site

We manage a variety of customer engagements in HANA Enterprise Cloud, other SAP Cloud Offerings ... Achieve customer reference collateral and customer satisfaction responses * Deliver best through ...

NTT DATA Services

SAP Project Manager

Plano, TX · On-site

We manage a variety of customer engagements in HANA Enterprise Cloud, other SAP Cloud Offerings ... Achieve customer reference collateral and customer satisfaction responses * Deliver best through ...

NTT DATA Services

SAP Project Manager

Plano, TX · On-site

We manage a variety of customer engagements in HANA Enterprise Cloud, other SAP Cloud Offerings ... Achieve customer reference collateral and customer satisfaction responses * Deliver best through ...

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All JobsCustomer Reference JobsCustomer Reference Manager JobsCustomer Reference Manager Jobs in Texas

Customer Reference Manager information

See Texas salary details

$21.4K

$57.2K

$95.5K

How much do customer reference manager jobs pay per year?

As of Jul 28, 2026, the average yearly pay for customer reference manager in Texas is $57,158.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $64,300.00 per year, depending on experience, location, and employer.

What is a customer reference manager?

A customer reference manager is responsible for coordinating and maintaining relationships with satisfied customers to serve as references for sales and marketing efforts. They gather testimonials, manage reference requests, and ensure positive customer experiences are communicated effectively, often using CRM tools. Strong communication and relationship management skills are essential in this role.

What is the difference between Customer Reference Manager vs Customer Success Manager?

AspectCustomer Reference ManagerCustomer Success Manager
Primary FocusManaging customer references and case studiesEnsuring customer satisfaction and retention
Key ResponsibilitiesCollecting and maintaining customer references, coordinating reference activitiesOnboarding, supporting, and growing customer accounts
Required SkillsCommunication, relationship management, project coordinationCustomer relationship management, problem-solving, strategic planning
Work EnvironmentCollaborates with sales and marketing teamsWorks closely with sales, support, and product teams

The Customer Reference Manager primarily focuses on managing and leveraging customer references to support sales and marketing efforts. In contrast, the Customer Success Manager concentrates on ensuring ongoing customer satisfaction and retention. While both roles require strong communication skills and customer relationship expertise, their core objectives differ, with the Reference Manager emphasizing reference activities and the Success Manager focusing on customer success and growth.

What are the key skills and qualifications needed to thrive as a Customer Reference Manager, and why are they important?

To thrive as a Customer Reference Manager, you need expertise in customer relationship management, project coordination, and strong written and verbal communication skills, often supported by a bachelor’s degree in business or marketing. Familiarity with CRM platforms like Salesforce, content management systems, and customer advocacy tools is typically required. Outstanding interpersonal skills, attention to detail, and the ability to influence and collaborate across departments set top performers apart. These abilities are crucial for building trust with customers, capturing compelling success stories, and supporting sales and marketing initiatives.

What is the role of a CSM?

A Customer Reference Manager (CSM) is responsible for managing and maintaining relationships with key customer references to support sales and marketing efforts. They coordinate customer testimonials, case studies, and references to showcase product success and ensure customer satisfaction. Strong communication and organization skills are essential for this role.

Can I put my boyfriend as a reference for a job?

As a Customer Reference Manager, using a personal relationship like a boyfriend as a professional reference is generally discouraged. Employers prefer references from previous employers, colleagues, or clients who can objectively assess your skills and work ethic. Personal references may not carry the same credibility in a professional context and could impact your application negatively.

What is the highest paying job in customer service?

The highest paying roles in customer service include Customer Service Director, Customer Experience Executive, and Customer Support Operations Manager, often earning six-figure salaries. These positions typically require extensive experience, leadership skills, and knowledge of customer relationship management (CRM) tools.

How does a Customer Reference Manager typically collaborate with sales and marketing teams?

A Customer Reference Manager frequently works closely with both sales and marketing teams to identify, nurture, and showcase satisfied customers who can serve as references. This involves coordinating interviews, case studies, and reference calls, as well as ensuring that reference assets align with current campaign goals. Regular communication and cross-functional meetings are common to keep all stakeholders informed and to maximize the impact of customer advocacy programs. This collaborative approach helps ensure that the right customer stories are leveraged at the right stages of the sales cycle.
What are popular job titles related to Customer Reference Manager jobs in Texas? For Customer Reference Manager jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Customer Reference Manager jobs in Texas look for? The top searched job categories for Customer Reference Manager jobs in Texas are:
What cities in Texas are hiring for Customer Reference Manager jobs? Cities in Texas with the most Customer Reference Manager job openings:
Customer Reference Manager jobs near you
Infographic showing various Customer Reference Manager job openings in Texas as of July 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $57,158 per year, or $27.5 per hour.
Customer Care Rep

Customer Care Rep

DOCUmation

San Antonio, TX

Full-time

Posted 2 days ago

Job description

Position Announcement

Position: Customer Care Rep
Department: Sales
Reports To: Branch Manager 
Salary grade: DOE
FLSA Status:  Full Time / Exempt/ Salary
Location: San Antonio

Description 

DOCUmation is Texas’ largest privately held managed services provider, built on a culture of service that puts people first. Headquartered in San Antonio with offices statewide, we support thousands of organizations with IT, cybersecurity, print, process automation, and communications solutions—driving innovation and business growth across Texas. 

Responsibilities

  • Strengthen customer relationships as the “face” of the San Antonio office by conducting account reviews and ongoing client interactions alongside Sales Reps 
  • Serve as point of contact for deliveries and installations, coordinating across Sales, Service, and Delivery teams and keeping customers informed throughout the process 
  • Compile customer reference letters and coordinate Google/social media reviews 
  • Prepare and distribute reports, including service histories, average monthly volumes, and upgrade lists 
  • Plan internal events for the San Antonio branch, from ordering swag and coordinating with corporate marketing on materials to managing invitations and RSVP lists 
  • Manage and attend sponsorships and community impact initiatives, including donations, table assignments, and employee involvement at nonprofit and community events 
  • Work with corporate partners at the local level, serving as the point of contact for NBA teams, universities, and other organizations, with responsibilities ranging from ticket coordination to career fair support 
  • Participate in weekly sales meetings as needed 


Experience & Required Skills

  • Industry experience ideal 
  • Experience working in a sales support role preferred 
  • Strong working knowledge of MS Word, Excel, and E-Automate preferred 
  • Must be detail-oriented with the ability to multi-task in a fast-paced environment. 
  • Professional appearance and demeanor, with the ability to represent DOCUmation positively in client-facing and community settings 

Education & Certification

  • High School Diploma or equivalent


Physical Requirements

  • Ability to occasionally stand, stoop, bend, and kneel 
  • Manual dexterity to use hands and fingers to handle, control computer and telephone keyboard 
  • Visual acuity to read printed and electronic documents 
  • Ability to regularly speak clearly so listeners can understand 
  • Ability to understand the speech of others 
  • Occasionally lift 10-30 pounds


Special Requirements

  • None


Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice to meet the needs of the organization. 

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