Customer Reference Manager Jobs in Texas (NOW HIRING)

About Us:
We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.
This role is open to candidates based in or near Austin, TX. Our Austin office is based in the vibrant San Jacinto Center downtown with breathtaking views of Lady Bird Lake. At LogicMonitor, we hire within our Centers of Energy-vibrant locations where our teams connect, collaborate, and innovate.
To learn more about life at LogicMonitor, check out our Careers Page.
What You'll Do:
LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise.
Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the seventh year in a row!
As a Customer Marketing Specialist, Advocacy & References, you will play a key supporting role in building and executing LogicMonitor's customer advocacy strategy. You will work across several high-impact areas, including customer references, advocacy program development, customer reviews, and customer story coordination.
You will collaborate closely with Customer Success, Sales, Product Marketing, and Demand Generation teams to identify and activate customer champions who can support pipeline creation, deal acceleration, and market credibility.
This role is ideal for someone looking to build a strong foundation in customer marketing, advocacy program management, and cross-functional execution in a fast-paced, high-performing SaaS environment.
Here's a closer look at this key role:

• Support execution of customer advocacy programs, including references, reviews, and storytelling
• Manage intake and coordination of customer reference requests across Sales and Customer Success
• Help identify, recruit, and nurture customer advocates
• Maintain advocacy systems, trackers, and internal resources
• Assist in driving customer reviews on key platforms
• Coordinate logistics for customer story development
• Partner with cross-functional teams to align advocacy efforts with business priorities
• Track and report on advocacy performance and engagement
• Proactively learn and develop expertise in customer marketing best practices

What You'll Need:

• 4+ years of experience in marketing, customer success, or related roles (internships acceptable)
• Strong organizational and project management skills with high attention to detail
• Excellent written and verbal communication skills
• Interest in customer engagement, relationship-building, and storytelling
• Ability to manage multiple priorities and deadlines in a fast-paced environment
• Highly organized, proactive, and collaborative
• Familiarity with tools such as Google Workspace and CRM systems (e.g., Salesforce) preferred
• Openness to leveraging AI tools to improve workflows and productivity
• Bachelor's degree in Marketing, Communications, Business, or related field

Residents of California, click Here to view our California Applicant Privacy Notice.
Anticipated Application Close Date: 07/06/26
LogicMonitor is an Equal Opportunity EmployerAt LogicMonitor, we believe that innovation thrives when every voice is heard and each individual is empowered to bring their unique perspective. We're committed to creating a workplace where diversity is celebrated, and all employees feel inspired and supported to contribute their best.
For us, equal opportunity means fostering a truly inclusive culture where everyone has the chance to grow and succeed. We don't just open doors; we invite you to step through and be part of something bigger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Work Authorization:
At this time, we are able to consider candidates who are authorized to work in the United States on a full-time, permanent basis without requiring new or initial employer-sponsored work authorization.
Candidates who currently hold valid U.S. work authorization that can be transferred to a new employer (such as certain H-1B statuses) may be considered on a case-by-case basis.
We are not able to provide new sponsorship for employment-based visas that require an initial petition or application by the employer.
#LI-CB1 #LI-Hybrid #BI-Hybrid
LogicMonitor is dedicated to fostering a culture of transparency and fairness, including our commitment to pay transparency. We provide the base salary ranges for all positions posted within the United States.
Compensation packages at LogicMonitor for eligible roles include base salary, a variable plan depending on role, along with comprehensive benefits. The range displayed on each job posting reflects the minimum and maximum base salary target for new hires in the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. As part of our holistic compensation philosophy, your package will also include, but is not limited to: Comprehensive health, dental and vision coverage, generous parental leave policies, access to our Employee Assistance Program and various Wellness programs, a 401K with company matching, a Lifestyle Spending Account, and an unlimited vacation policy. For more information on our benefits, see our careers page.
The Base Salary range for this role is:
$69,615-$95,760 USD
Our goal is to ensure an accessible and inclusive experience for every candidate.
If you need a reasonable accommodation during the application or interview process under applicable local law, please submit a request via this Accommodation Request Form.
Know your rights: workplace discrimination is illegal. Please click here to review LogicMonitor's U.S. Pay Transparency Nondiscrimination Provision.