ZipRecruiter

Log In

1

Customer Reference Manager Jobs in Texas (NOW HIRING)

Broadcom

We are seeking a strategic, outcome-focused Commercial Customer Marketing Manager to design and ... Partner Alignment & Reference Scaling * Collaborate closely with Regional Marketing Managers (RMMs ...

DOCUmation

Customer Care Rep

San Antonio, TX

$14.50 - $19.50/hr

Branch Manager Salary grade: DOE FLSA Status: Full Time / Exempt/ Salary Location: San Antonio ... Compile customer reference letters and coordinate Google/social media reviews * Prepare and ...

Texas Western Hospitality

FOOD MANAGER

Grapevine, TX · On-site

... of customer feedback and financial reports. Initiate corrective action when necessary. Work with ... reference Manager's Walk Through Checklist). Assures proper cleanliness of the dining room and ...

Imprivata

Strategic Customer Success Manager

Austin, TX · On-site

$103K - $130K/yr

Document customer success stories and use cases for marketing, advocacy, and customer reference ... Experience with Privileged Access Management (PAM), Identity and Access Management (IAM ...

DOCUmation

Customer Care Rep

San Antonio, TX · On-site

$14.50 - $19.75/hr

Branch Manager Salary grade: DOE FLSA Status: Full Time / Exempt/ Salary Location: San Antonio ... Compile customer reference letters and coordinate Google/social media reviews * Prepare and ...

DOCUmation

Customer Care Rep

San Antonio, TX · On-site

$14.50 - $19.50/hr

Branch Manager Salary grade: DOE FLSA Status: Full Time / Exempt/ Salary Location: San Antonio ... Compile customer reference letters and coordinate Google/social media reviews * Prepare and ...

Texas Western Hospitality Group

FOOD MANAGER

Waco, TX · On-site

... of customer feedback and financial reports. Initiate corrective action when necessary. Work with ... reference Manager's Walk Through Checklist). Assures proper cleanliness of the dining room and ...

New

Imprivata

Strategic Customer Success Manager

Austin, TX · On-site

$103K - $130K/yr

Document customer success stories and use cases for marketing, advocacy, and customer reference ... Experience with Privileged Access Management (PAM), Identity and Access Management (IAM ...

Texas Western Hospitality

FOOD MANAGER

Waco, TX · On-site

... of customer feedback and financial reports. Initiate corrective action when necessary. Work with ... reference Manager's Walk Through Checklist). Assures proper cleanliness of the dining room and ...

New

next page

Showing results 1-20

All JobsCustomer Reference Manager JobsCustomer Reference Manager Jobs in Texas

Customer Reference Manager information

See Texas salary details

$21.4K

$57.2K

$95.5K

How much do customer reference manager jobs pay per year?

As of Jul 2, 2026, the average yearly pay for customer reference manager in Texas is $57,158.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $64,300.00 per year, depending on experience, location, and employer.

What is a customer reference manager?

A customer reference manager is responsible for coordinating and maintaining relationships with satisfied customers to serve as references for sales and marketing efforts. They gather testimonials, manage reference requests, and ensure positive customer experiences are communicated effectively, often using CRM tools. Strong communication and relationship management skills are essential in this role.

What is the difference between Customer Reference Manager vs Customer Success Manager?

AspectCustomer Reference ManagerCustomer Success Manager
Primary FocusManaging customer references and case studiesEnsuring customer satisfaction and retention
Key ResponsibilitiesCollecting and maintaining customer references, coordinating reference activitiesOnboarding, supporting, and growing customer accounts
Required SkillsCommunication, relationship management, project coordinationCustomer relationship management, problem-solving, strategic planning
Work EnvironmentCollaborates with sales and marketing teamsWorks closely with sales, support, and product teams

The Customer Reference Manager primarily focuses on managing and leveraging customer references to support sales and marketing efforts. In contrast, the Customer Success Manager concentrates on ensuring ongoing customer satisfaction and retention. While both roles require strong communication skills and customer relationship expertise, their core objectives differ, with the Reference Manager emphasizing reference activities and the Success Manager focusing on customer success and growth.

What are the key skills and qualifications needed to thrive as a Customer Reference Manager, and why are they important?

To thrive as a Customer Reference Manager, you need expertise in customer relationship management, project coordination, and strong written and verbal communication skills, often supported by a bachelor’s degree in business or marketing. Familiarity with CRM platforms like Salesforce, content management systems, and customer advocacy tools is typically required. Outstanding interpersonal skills, attention to detail, and the ability to influence and collaborate across departments set top performers apart. These abilities are crucial for building trust with customers, capturing compelling success stories, and supporting sales and marketing initiatives.

What is the role of a CSM?

A Customer Reference Manager (CSM) is responsible for managing and maintaining relationships with key customer references to support sales and marketing efforts. They coordinate customer testimonials, case studies, and references to showcase product success and ensure customer satisfaction. Strong communication and organization skills are essential for this role.

Can I put my boyfriend as a reference for a job?

As a Customer Reference Manager, using a personal relationship like a boyfriend as a professional reference is generally discouraged. Employers prefer references from previous employers, colleagues, or clients who can objectively assess your skills and work ethic. Personal references may not carry the same credibility in a professional context and could impact your application negatively.

What is the highest paying job in customer service?

The highest paying roles in customer service include Customer Service Director, Customer Experience Executive, and Customer Support Operations Manager, often earning six-figure salaries. These positions typically require extensive experience, leadership skills, and knowledge of customer relationship management (CRM) tools.

How does a Customer Reference Manager typically collaborate with sales and marketing teams?

A Customer Reference Manager frequently works closely with both sales and marketing teams to identify, nurture, and showcase satisfied customers who can serve as references. This involves coordinating interviews, case studies, and reference calls, as well as ensuring that reference assets align with current campaign goals. Regular communication and cross-functional meetings are common to keep all stakeholders informed and to maximize the impact of customer advocacy programs. This collaborative approach helps ensure that the right customer stories are leveraged at the right stages of the sales cycle.
What are popular job titles related to Customer Reference Manager jobs in Texas? For Customer Reference Manager jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Customer Reference Manager jobs in Texas look for? The top searched job categories for Customer Reference Manager jobs in Texas are:
What cities in Texas are hiring for Customer Reference Manager jobs? Cities in Texas with the most Customer Reference Manager job openings:
Customer Reference Manager jobs near you
Customer Marketing Manager, Advocacy & Engagement

Customer Marketing Manager, Advocacy & Engagement

Infogroup

Dallas, TX

Full-time

Posted 2 days ago

Job description

General Summary:

This position is responsible for strengthening customer relationships, amplifying the voice of the customer, and driving meaningful engagement across the full customer lifecycle.

The Customer Marketing Manager, Advocacy & Engagement, leads customer advocacy and community-building initiatives while supporting customer engagement, adoption, and retention programs. This role partners cross-functionally with Customer Success, Sales, Product Marketing, Product Management, Corporate Marketing, and Executive Leadership to build scalable programs that deepen customer engagement, elevate customer voices, and support long-term customer growth and retention.

Customer Advocacy and Community

  1. Develop and manage customer advocacy programs to identify, engage, and activate customer champions.
  2. Oversee creation of customer case studies, testimonials, video interviews, and customer-generated content.
  3. Build and maintain a scalable customer reference program to support Sales, Marketing, and business development initiatives.
  4. Create and execute strategies to foster customer engagement and community across digital and in-person channels.
  5. Maintain a centralized library of customer advocacy assets and proof points for enterprise use.
  6. Support review generation and online reputation initiatives to enhance brand credibility.
  7. Assist in planning and management of Customer Advisory Board programs, including recruitment, communications, meetings, and follow-up activities.
  8. Partner with executive stakeholders to incorporate customer insights into strategic planning.
  9. Collaborate with events and marketing teams to develop customer-focused event strategies and engagement experiences.
  10. Support customer events, executive roundtables, user groups, and appreciation initiatives.

Customer Engagement and Optimization

  1. Partner with Customer Success and Product Marketing to drive customer engagement, product awareness, and adoption programs.
  2. Support customer communications including nurture campaigns, webinars, newsletters, and educational content.
  3. Develop audience segmentation strategies and targeted engagement initiatives.
  4. Gather and communicate customer insights to inform marketing, product, and customer experience strategies.
  5. Identify opportunities to improve customer satisfaction, loyalty, and retention.
  6. Establish and track KPIs for advocacy, engagement, and customer experience initiatives.
  7. Measure program effectiveness and provide recommendations for optimization.
  8. Report program performance and business impact to leadership.

*Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.

Supportive Job Functions: *

  1. Perform other miscellaneous duties as assigned by management.

*These tasks do not meet the Americans with Disabilities Act definition of essential job functions but remain important to overall performance.

Apply