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Customer Reference Manager Jobs in Texas (NOW HIRING)

Socket.dev

Customer Success Manager

Austin, TX · On-site

$60 - $80/hr

... customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any ... Proactively manage account health, risk, and renewal readiness * Lead business reviews and value ...

NTT DATA Services

SAP Project Manager

Plano, TX

We manage a variety of customer engagements in HANA Enterprise Cloud, other SAP Cloud Offerings ... Achieve customer reference collateral and customer satisfaction responses * Deliver best through ...

PGA TOUR Superstore

$13 - $14.25/hr

Position Summary Reporting to the Sales and Service Manager, a Club Services Associate will execute ... Customer reference through the Golf & Tennis Services App. * Stay up to date on upcoming ...

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All JobsCustomer Reference JobsCustomer Reference Manager JobsCustomer Reference Manager Jobs in Texas

Customer Reference Manager information

See Texas salary details

$21.4K

$57.2K

$95.5K

How much do customer reference manager jobs pay per year?

As of Sep 9, 2026, the average yearly pay for customer reference manager in Texas is $57,158.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $64,300.00 per year, depending on experience, location, and employer.

How does a Customer Reference Manager typically collaborate with sales and marketing teams?

A Customer Reference Manager frequently works closely with both sales and marketing teams to identify, nurture, and showcase satisfied customers who can serve as references. This involves coordinating interviews, case studies, and reference calls, as well as ensuring that reference assets align with current campaign goals. Regular communication and cross-functional meetings are common to keep all stakeholders informed and to maximize the impact of customer advocacy programs. This collaborative approach helps ensure that the right customer stories are leveraged at the right stages of the sales cycle.

What are the key skills and qualifications needed to thrive as a Customer Reference Manager, and why are they important?

To thrive as a Customer Reference Manager, you need expertise in customer relationship management, project coordination, and strong written and verbal communication skills, often supported by a bachelor’s degree in business or marketing. Familiarity with CRM platforms like Salesforce, content management systems, and customer advocacy tools is typically required. Outstanding interpersonal skills, attention to detail, and the ability to influence and collaborate across departments set top performers apart. These abilities are crucial for building trust with customers, capturing compelling success stories, and supporting sales and marketing initiatives.

What is the difference between Customer Reference Manager vs Customer Success Manager?

AspectCustomer Reference ManagerCustomer Success Manager
Primary FocusManaging customer references and case studiesEnsuring customer satisfaction and retention
Key ResponsibilitiesCollecting and maintaining customer references, coordinating reference activitiesOnboarding, supporting, and growing customer accounts
Required SkillsCommunication, relationship management, project coordinationCustomer relationship management, problem-solving, strategic planning
Work EnvironmentCollaborates with sales and marketing teamsWorks closely with sales, support, and product teams

The Customer Reference Manager primarily focuses on managing and leveraging customer references to support sales and marketing efforts. In contrast, the Customer Success Manager concentrates on ensuring ongoing customer satisfaction and retention. While both roles require strong communication skills and customer relationship expertise, their core objectives differ, with the Reference Manager emphasizing reference activities and the Success Manager focusing on customer success and growth.

What are popular job titles related to Customer Reference Manager jobs in Texas?

For Customer Reference Manager jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Customer Reference Manager jobs in Texas look for?

The top searched job categories for Customer Reference Manager jobs in Texas are:

What cities in Texas are hiring for Customer Reference Manager jobs?

Cities in Texas with the most Customer Reference Manager job openings:

Customer Reference Manager jobs near you
Infographic showing various Customer Reference Manager job openings in Texas as of August 2026, with employment types broken down into 82% Full Time, 16% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $57,158 per year, or $27.5 per hour.

Customer Success Manager

Austin, TX • On-site

Socket.dev
Network Security • 1 - 10 employees
Learn more about Socket.devexternal

$60 - $80/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 8 days ago

Job description

About Us:

We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.

This role is open to candidates based in or near Austin, TX.

Our Austin office is based in the vibrant San Jacinto Center downtown with breathtaking views of Lady Bird Lake. At LogicMonitor, we hire within our Centers of Energy—vibrant locations where our teams connect, collaborate, and innovate. To learn more about life at LogicMonitor, check out our Careers Page.

What You'll Do:

LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise.

Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the seventh year in a row!

Here’s a closer look at this key role:
  • Own the end-to-end customer relationship for assigned accounts
  • Lead adoption and ongoing value delivery
  • Build and maintain relationships with senior and executive stakeholders
  • Proactively manage account health, risk, and renewal readiness
  • Lead business reviews and value-based conversations
  • Partner with Account Executives to identify and support growth opportunities
  • Act as the escalation point for complex customer issues
  • Advocate for the customer internally across Product, Support, and Services teams
What You'll Need:
  • Bachelor's Degree preferred, with a preference for technical degrees such as computer science or computer information systems
  • 3+ years’ experience in Customer Success, Account Management, or a related SaaS role
  • An understanding of IT infrastructure, cloud, or observability concepts
  • Proven ability to engage and influence senior and executive stakeholders
  • Commercial awareness and renewal experience
  • Excellent communication, organisation, and prioritisation skills

Anticipated Application Close Date: 10/12/26

LogicMonitor is an Equal Opportunity Employer. At LogicMonitor, we believe that innovation thrives when every voice is heard and each individual is empowered to bring their unique perspective. We’re committed to creating a workplace where diversity is celebrated, and all employees feel inspired and supported to contribute their best. For us, equal opportunity means fostering a truly inclusive culture where everyone has the chance to grow and succeed. We don’t just open doors; we invite you to step through and be part of something bigger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Work Authorization: At this time, we are able to consider candidates who are authorized to work in the United States on a full-time, permanent basis without requiring new or initial employer-sponsored work authorization. Candidates who currently hold valid U.S. work authorization that can be transferred to a new employer (such as certain H-1B statuses) may be considered on a case-by-case basis. We are not able to provide new sponsorship for employment-based visas that require an initial petition or application by the employer.

LogicMonitor is dedicated to fostering a culture of transparency and fairness, including our commitment to pay transparency. We provide the base salary ranges for all positions posted within the United States.

Compensation packages at LogicMonitor for eligible roles include base salary, a variable plan depending on role, along with comprehensive benefits. The range displayed on each job posting reflects the minimum and maximum base salary target for new hires in the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. As part of our holistic compensation philosophy, your package will also include, but is not limited to: Comprehensive health, dental and vision coverage, generous parental leave policies, access to our Employee Assistance Program and various Wellness programs, a 401K with company matching, a Lifestyle Spending Account, and an unlimited vacation policy. For more information on our benefits, see our careers page.

The Base Salary range for this role is: $69,615 — $85,000 USD

Our goal is to ensure an accessible and inclusive experience for every candidate.

If you need a reasonable accommodation during the application or interview process under applicable local law, please submit a request via this Accommodation Request Form.

Know your rights: workplace discrimination is illegal.

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