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Customer Reference Manager Jobs in Massachusetts

Threat Stack by F5

Customer Success Manager

Boston, MA · On-site

Own the customer on-boarding process and operationally drive customer references and case studies. Requirements: * Relevant work experience in a customer-facing customer success, account management ...

F5

Customer Success Manager

Boston, MA · On-site

Own the customer on-boarding process and operationally drive customer references and case studies. Requirements: * Relevant work experience in a customer-facing customer success, account management ...

Threat Stack

Customer Success Manager

Boston, MA · On-site

Own the customer on-boarding process and operationally drive customer references and case studies. Requirements: * Relevant work experience in a customer-facing customer success, account management ...

EDB

Principal Customer Success Manager

Boston, MA · On-site

... references * Prepare and present Executive Business Reviews (EBRs) to show progress, value ... Nurture and manage customer relationships to ensure high customer satisfaction that results in ...

Vrtx

Associate Director, Customer Master Lead

Boston, MA · On-site

$41K - $49K/yr

... management, and integration patterns with enterprise systems * Hands-on experience with modern MDM platforms such as Reltio or Informatica IDMC MDM * Strong knowledge of healthcare customer reference ...

Nasuni

Customer Success Manager

Boston, MA · Hybrid

Promote customer advocacy opportunities including references, case studies, advisory participation, and community engagement. Risk Management & Customer Health Proactively monitor customer health ...

Nasuni

Customer Success Manager

Boston, MA · On-site

Customer Success Manager Location: Boston Seaport: 3 Days onsite, 2 days remote. About Nasuni ... Experience contributing to customer advocacy initiatives such as references, case studies, or ...

Nasuni

Customer Success Manager

Boston, MA · On-site

Customer Success Manager Location: Boston Seaport: 3 Days onsite, 2 days remote. About Nasuni ... Experience contributing to customer advocacy initiatives such as references, case studies, or ...

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All JobsCustomer Reference JobsCustomer Reference Manager JobsCustomer Reference Manager Jobs in Massachusetts

Customer Reference Manager information

See Massachusetts salary details

$25.1K

$67K

$111.9K

How much do customer reference manager jobs pay per year?

As of Aug 26, 2026, the average yearly pay for customer reference manager in Massachusetts is $67,003.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,100.00 and $75,400.00 per year, depending on experience, location, and employer.

How does a Customer Reference Manager typically collaborate with sales and marketing teams?

A Customer Reference Manager frequently works closely with both sales and marketing teams to identify, nurture, and showcase satisfied customers who can serve as references. This involves coordinating interviews, case studies, and reference calls, as well as ensuring that reference assets align with current campaign goals. Regular communication and cross-functional meetings are common to keep all stakeholders informed and to maximize the impact of customer advocacy programs. This collaborative approach helps ensure that the right customer stories are leveraged at the right stages of the sales cycle.

What are the key skills and qualifications needed to thrive as a Customer Reference Manager, and why are they important?

To thrive as a Customer Reference Manager, you need expertise in customer relationship management, project coordination, and strong written and verbal communication skills, often supported by a bachelor’s degree in business or marketing. Familiarity with CRM platforms like Salesforce, content management systems, and customer advocacy tools is typically required. Outstanding interpersonal skills, attention to detail, and the ability to influence and collaborate across departments set top performers apart. These abilities are crucial for building trust with customers, capturing compelling success stories, and supporting sales and marketing initiatives.

What is the difference between Customer Reference Manager vs Customer Success Manager?

AspectCustomer Reference ManagerCustomer Success Manager
Primary FocusManaging customer references and case studiesEnsuring customer satisfaction and retention
Key ResponsibilitiesCollecting and maintaining customer references, coordinating reference activitiesOnboarding, supporting, and growing customer accounts
Required SkillsCommunication, relationship management, project coordinationCustomer relationship management, problem-solving, strategic planning
Work EnvironmentCollaborates with sales and marketing teamsWorks closely with sales, support, and product teams

The Customer Reference Manager primarily focuses on managing and leveraging customer references to support sales and marketing efforts. In contrast, the Customer Success Manager concentrates on ensuring ongoing customer satisfaction and retention. While both roles require strong communication skills and customer relationship expertise, their core objectives differ, with the Reference Manager emphasizing reference activities and the Success Manager focusing on customer success and growth.

What are popular job titles related to Customer Reference Manager jobs in Massachusetts?

For Customer Reference Manager jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Customer Reference Manager jobs in Massachusetts look for?

The top searched job categories for Customer Reference Manager jobs in Massachusetts are:

What cities in Massachusetts are hiring for Customer Reference Manager jobs?

Cities in Massachusetts with the most Customer Reference Manager job openings:

Customer Reference Manager jobs near you
Infographic showing various Customer Reference Manager job openings in Massachusetts as of August 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $67,003 per year, or $32.2 per hour.

Customer Success Manager

Threat Stack by F5

Boston, MA • On-site

Other

Re-posted 21 days ago

Job description

Customer Success Manager

Threat Stack is in the exciting business of protecting the cloud-based businesses and applications you use every day. Do you use apps to get things done in your day-to-day life? We secure them.

Primary Responsibilities:

  • Ensure our customers are happy and are getting value out of our product.
  • Empathize with every aspect of the customer experience, putting customers' needs first.
  • Guide and coach customers and internal stakeholders with proactive customer success processes.
  • Own renewals and expands in the account. Have a knack for account strategy, account mapping, and upselling value into accounts.
  • Maintain high levels of customer engagement and satisfaction by focusing on customer loyalty and by introducing new features to the customer.
  • Own the customer on-boarding process and operationally drive customer references and case studies.

Requirements:

  • Relevant work experience in a customer-facing customer success, account management, or strategic consulting organization. SaaS experience a benefit. Having worked as an account sales rep would be a benefit.
  • Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption.
  • Strong interpersonal skills and experience building strong internal and external relationships.
  • Bachelor's Degree.

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