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Customer Reference Jobs (NOW HIRING)

Redwood Software

OR · On-site

Build and manage a robust customer reference program, identifying, recruiting, and nurturing customer advocates. * Oversee the creation of compelling customer success stories, case studies ...

DOCUmation

Customer Care Rep

San Antonio, TX

$14.50 - $19.75/hr

Compile customer reference letters and coordinate Google/social media reviews * Prepare and distribute reports, including service histories, average monthly volumes, and upgrade lists * Plan internal ...

DOCUmation

Customer Care Rep

San Antonio, TX · On-site

$14.50 - $19.50/hr

Compile customer reference letters and coordinate Google/social media reviews * Prepare and distribute reports, including service histories, average monthly volumes, and upgrade lists * Plan internal ...

Labcorp

Reference Test Clerk

San Diego, CA

$17.75 - $23/hr

Labcorp is seeking a Reference Test Clerk to join our team in San Diego, CA . Work Schedule ... Research, troubleshoot and resolve customer and specimen problems * Send test requests to proper ...

Labcorp

Reference Test Clerk

Phoenix, AZ

$37K - $40K/yr

Labcorpis seeking a Reference Test Clerk to join our teamin Phoenix AZ Work Schedule: Tuesday ... Research, troubleshoot and resolve customer and specimen problems * Send test requests to proper ...

Labcorp

Reference Test Clerk

Winston Salem, NC

$34K - $37K/yr

Onsite Lab and Customer Support Clerk Labcorp is seeking a Onsite Lab Support Clerk to join our ... The Hospital Reference Test Clerk will be responsible for performing clinical specimen accessioning ...

Labcorp

Hospital Reference Clerk

Minneapolis, MN · On-site

$17.75 - $20.25/hr

Labcorp is seeking a Reference Test Clerk to join our team in Minneapolis, MN . 2800 10th Avenue S ... Research, troubleshoot and resolve customer and specimen problems * Send test requests to proper ...

Labcorp

Reference Test Clerk

Durham, NC

$34K - $37K/yr

Research, troubleshoot and resolve customer and specimen problems * Meet department activity and ... The Hospital Reference Test Clerk will be responsible for performing clinical specimen accessioning ...

Nerdio

Senior Customer Advocacy Specialist

$90K - $110K/yr

Build and manage Nerdio's customer advocacy program end-to-end, including reference management, case study production, testimonial collection, and peer review site presence. * Identify and develop ...

Labcorp

Reference Test Clerk

San Diego, CA

$17.75 - $23/hr

Labcorp is seeking a Reference Test Clerk to join our team in San Diego, CA . Work Schedule ... Research, troubleshoot and resolve customer and specimen problems * Send test requests to proper ...

Labcorp

Reference Test Clerk

Washington, DC · On-site

$18 - $26/hr

Research, troubleshoot and resolve customer and specimen problems * Meet department activity and ... The position, Hospital Reference Test Clerk, will be responsible for performing clinical specimen ...

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All JobsCustomer Reference Jobs

Customer Reference information

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How much do customer reference jobs pay per hour?

As of Jun 19, 2026, the average hourly pay for customer reference in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Reference Manager, and why are they important?

To thrive as a Customer Reference Manager, you need a background in customer relationship management, strong organizational skills, and experience in marketing or sales support. Familiarity with CRM systems, reference management platforms, and data analysis tools is typically required. Exceptional communication, relationship-building, and project management abilities help you identify and cultivate strong customer advocates. These skills are vital for driving effective reference programs that support sales, enhance credibility, and foster long-term customer loyalty.

What is the highest paying customer service job?

The highest paying customer service roles are often in management or specialized fields such as customer success managers or technical support managers, with salaries reaching six figures in some industries. These positions typically require extensive experience, strong communication skills, and industry-specific knowledge or certifications.

What are an example of a career customer relations job?

A customer relations job involves managing interactions with clients to ensure satisfaction and loyalty. Examples include Customer Service Representative, Client Relations Specialist, and Customer Support Manager, which often require strong communication skills and familiarity with customer management software.

What are Customer References?

Customer references are existing clients or customers who are willing to share their experiences with a company's products or services to help potential clients make informed purchasing decisions. These references may participate in activities such as providing testimonials, case studies, or speaking directly with prospective customers. Many businesses use customer references as a way to build trust and credibility, demonstrating real-world success and satisfaction. Managing customer reference programs is often an important part of sales and marketing strategies.

What is an example of a job reference?

A job reference for a Customer Reference role is typically a former employer, supervisor, or client who can verify the candidate's skills, work ethic, and experience. These references are often contacted during the hiring process to confirm the candidate's qualifications and performance in customer service or related tasks.

How does a Customer Reference professional typically collaborate with sales and marketing teams?

Customer Reference professionals play a vital role in bridging the gap between satisfied clients and internal teams. They frequently work with sales and marketing to identify happy customers who are willing to share their success stories, participate in case studies, or act as references for prospective clients. This collaboration involves coordinating interviews, gathering feedback, and ensuring the customer's experience is accurately represented while aligning with company messaging. Effective communication and project management skills are essential, as the role often requires balancing multiple requests and timelines across teams.

What is the difference between Customer Reference vs Customer Service Representative?

AspectCustomer ReferenceCustomer Service Representative
Required CredentialsTypically requires sales or marketing experience, familiarity with CRM toolsRequires communication skills, customer service training, sometimes certifications
Work EnvironmentOffice-based, client-facing, often in sales or marketing teamsCall centers, retail, or office settings, interacting directly with customers
Employer & Industry UsageUsed in sales, marketing, and client management to gather testimonials and referralsUsed across industries to handle customer inquiries, complaints, and support

While both roles involve customer interaction, a Customer Reference focuses on building relationships to gather testimonials and referrals, often within sales or marketing teams. A Customer Service Representative handles day-to-day customer inquiries and support. Understanding these differences helps clarify career paths and employer expectations.

What job makes $10,000 a month without a degree?

A customer reference role typically does not pay $10,000 a month without specialized skills or experience. High-paying jobs that can reach this level without a degree often include sales, real estate, or entrepreneurship, where success depends on performance, networking, and industry knowledge rather than formal education.
More about Customer Reference jobs
What are the most commonly searched types of Customer Reference jobs? The most popular types of Customer Reference jobs are:
What job categories do people searching Customer Reference jobs look for? The top searched job categories for Customer Reference jobs are:
Customer Reference jobs near you
Infographic showing various Customer Reference job openings in the United States as of June 2026, with employment types broken down into 95% Full Time, 1% Part Time, 1% Temporary, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Advocacy Marketing Manager

Redwood Software

OR • On-site

Other

Posted 18 days ago

Job description

OUR MISSION

At Redwood Software, we unleash human potential. We empower our customers with lights-out automation for their mission-critical business processes.

Redwood Software is the leader in full stack automation for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, we believe in the transformative power of automation. Our unparalleled solutions empower organizations to orchestrate, manage, and monitor their workflows across any application, service, or server - in the cloud or on-premise - with confidence and control.

CORE VALUES

One Team. One Redwood

Make Your Own Weather

Obsess over Customer Success

Work the Problem

Be Curious

Own the Outcome

Respect Each Other

YOUR IMPACT

Redwood Software is seeking a passionate and results-driven Customer Advocacy Marketing Manager to build and lead a world-class customer advocacy program from the ground up.  This role is pivotal in amplifying the voice of our customers, driving brand loyalty, and fueling business growth. You will be responsible for developing and executing a comprehensive strategy encompassing customer references, case studies, content creation, speaking opportunities, awards programs and user community engagement. This is a highly visible and impactful role that requires strategic thinking, creative execution, and a deep understanding of customer engagement. If you are a self-starter with a passion for building programs from scratch and a proven track record of success in customer advocacy, we want to hear from you!

  • Develop and implement a comprehensive customer advocacy program strategy, including goals, objectives, and key performance indicators (KPIs).
  • Build and manage a robust customer reference program, identifying, recruiting, and nurturing customer advocates.
  • Oversee the creation of compelling customer success stories, case studies, testimonials, and other advocacy content across various formats (written, video, etc.).
  • Identify and secure customer speakers for webinars, conferences, and other events, providing them with the necessary support and resources.
  • Design and execute a customer awards and recognition program to celebrate customer achievements and foster a sense of community.
  • Partner with the customer education team to develop and manage a thriving online user community, facilitating peer-to-peer interaction and knowledge sharing.
  • Spearhead the planning and execution of an annual in-person user conference, creating a valuable experience for customers and showcasing Redwood's solutions.
  • Collaborate with sales, marketing, product, and customer success teams to align on advocacy initiatives and maximize program impact.
  • Track and report on program performance, demonstrating the value of customer advocacy to the organization.
  • Stay up-to-date on industry best practices and emerging trends in customer advocacy marketing.

YOUR EXPERIENCE

  • 5+ years of experience in B2B marketing or customer success, with a focus on customer advocacy, customer marketing, or related areas.
  • Proven track record of building and managing successful customer advocacy programs from scratch.
  • Experience in developing and executing various types of customer content (case studies, testimonials, videos, etc.).
  • Strong understanding of customer engagement strategies and best practices.
  • Excellent communication, interpersonal, and presentation skills, with the ability to build relationships with customers and internal stakeholders.
  • Experience managing customer communities and user conferences is a plus.
  • Ability to work independently and as part of a team, with strong project management and organizational skills.
  • Data-driven approach with experience in tracking and reporting on program performance.
  • Experience in the software industry, particularly in the automation or managed file transfer space, preferred..
  • Bachelor's degree in Marketing, Communications, or a related field; advanced degrees or certifications are a plus.

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