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Customer Reference Jobs (NOW HIRING)

DOCUmation of San Antonio LLC

Customer Care Rep

San Antonio, TX · On-site

$14.50 - $19.50/hr

Compile customer reference letters and coordinate Google/social media reviews * Prepare and distribute reports, including service histories, average monthly volumes, and upgrade lists * Plan internal ...

DOCUmation

Customer Care Rep

San Antonio, TX

$14.50 - $19.75/hr

Compile customer reference letters and coordinate Google/social media reviews * Prepare and distribute reports, including service histories, average monthly volumes, and upgrade lists * Plan internal ...

Redwood Software

OR

Build and manage a robust customer reference program, identifying, recruiting, and nurturing customer advocates. * Oversee the creation of compelling customer success stories, case studies ...

DOCUmation

Customer Care Rep

San Antonio, TX · On-site

$14.50 - $19.50/hr

Compile customer reference letters and coordinate Google/social media reviews * Prepare and distribute reports, including service histories, average monthly volumes, and upgrade lists * Plan internal ...

Labcorp

Reference Test Clerk

Charlotte, NC · On-site

$36.60K - $40K/yr

LabCorp is seeking a Reference Test Clerk to join our team in Charlotte, NC . Work Schedule: 4:30pm ... Research, troubleshoot and resolve customer and specimen problems * Send test requests to proper ...

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Customer Reference information

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How much do customer reference jobs pay per hour?

As of May 29, 2026, the average hourly pay for customer reference in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Reference Manager, and why are they important?

To thrive as a Customer Reference Manager, you need a background in customer relationship management, strong organizational skills, and experience in marketing or sales support. Familiarity with CRM systems, reference management platforms, and data analysis tools is typically required. Exceptional communication, relationship-building, and project management abilities help you identify and cultivate strong customer advocates. These skills are vital for driving effective reference programs that support sales, enhance credibility, and foster long-term customer loyalty.

How does a Customer Reference professional typically collaborate with sales and marketing teams?

Customer Reference professionals play a vital role in bridging the gap between satisfied clients and internal teams. They frequently work with sales and marketing to identify happy customers who are willing to share their success stories, participate in case studies, or act as references for prospective clients. This collaboration involves coordinating interviews, gathering feedback, and ensuring the customer's experience is accurately represented while aligning with company messaging. Effective communication and project management skills are essential, as the role often requires balancing multiple requests and timelines across teams.

What are Customer References?

Customer references are existing clients or customers who are willing to share their experiences with a company's products or services to help potential clients make informed purchasing decisions. These references may participate in activities such as providing testimonials, case studies, or speaking directly with prospective customers. Many businesses use customer references as a way to build trust and credibility, demonstrating real-world success and satisfaction. Managing customer reference programs is often an important part of sales and marketing strategies.

What is the difference between Customer Reference vs Customer Service Representative?

AspectCustomer ReferenceCustomer Service Representative
Required CredentialsTypically requires sales or marketing experience, familiarity with CRM toolsRequires communication skills, customer service training, sometimes certifications
Work EnvironmentOffice-based, client-facing, often in sales or marketing teamsCall centers, retail, or office settings, interacting directly with customers
Employer & Industry UsageUsed in sales, marketing, and client management to gather testimonials and referralsUsed across industries to handle customer inquiries, complaints, and support

While both roles involve customer interaction, a Customer Reference focuses on building relationships to gather testimonials and referrals, often within sales or marketing teams. A Customer Service Representative handles day-to-day customer inquiries and support. Understanding these differences helps clarify career paths and employer expectations.

More about Customer Reference jobs
What are the most commonly searched types of Customer Reference jobs? The most popular types of Customer Reference jobs are:
What job categories do people searching Customer Reference jobs look for? The top searched job categories for Customer Reference jobs are:
Customer Reference jobs near you
Infographic showing various Customer Reference job openings in the United States as of May 2026, with employment types broken down into 12% Full Time, 79% Part Time, and 9% Contract. Highlights an 100% Physical job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Reference Librarian, Davies

Reference Librarian, Davies

Arapahoe Libraries

Deer Trail, CO

Full-time

Posted 10 days ago

Job description

Reference Librarian, Davies Library

Empower Rural Communities and Programs Through Service and Support

Are you a community-focused librarian who enjoys connecting people with ideas, resources, and one another? Do you love working with all ages and creating welcoming spaces that reflect and serve the local community?
Arapahoe Libraries is hiring a Reference Librarian to support the Davies branch. In this role, you will help ensure our services are responsive, inclusive, and rooted in connection.
This is a people-centered position that focuses on relationships, service, teamwork, and creating meaningful experiences in our libraries.

About the Role

This position supports the Davies Library in Deer Trail and is collocated with the Deer Trail School district. Davies Library is a small footprint with a huge impact. With a robust after-school crowd, this position will facilitate youth and intergenerational programming and services, as well as build relationships, programming, and services with adult and older adult patrons. Davies Library serves as a vital hub for surrounding rural communities, acting as both the Deer Trail School District school library and a public library. You will collaborate with staff, volunteers, and local partners as a public librarian to deliver programs and services that reflect the community's needs. You will also help keep daily operations running smoothly, mentor staff, and step in as Person in Charge (PIC) when needed.

Key Responsibilities

Programming, Outreach, and Volunteer Support

  • Plan and lead programs that bring people together and reflect the interests of your community
  • Support evening and weekend events and help connect our library with schools and partner organizations
  • Work with staff to build strong relationships with teachers and school leaders
  • Help coordinate and support teen volunteers

Patron Services

  • Welcome visitors and offer helpful, friendly support at service desks and on the floor
  • Assist patrons with technology, research, and selecting materials
  • Pitch in on district-wide initiatives like Summer Reading and help your team deliver excellent day-to-day service
  • Easily transition between supporting the school library and leading the public library

Team Support and Mentoring

  • Serve as a steady presence at the branch by opening and closing the library and helping with scheduling and coverage
  • Offer guidance and support to your coworkers by sharing your knowledge and encouraging professional growth
  • Help create a positive team environment by modeling great service and supporting one another

Professional Development

  • Stay curious and connected by learning about new tools, trends, and ideas in the library world
  • Share what you learn with your team to help us all grow and improve

What You Will Bring

A Heart for Service: You enjoy working with people and making a difference in your community.

Flexibility and Professional Judgment: You adapt easily when plans change, respond calmly to unexpected situations, and continue delivering thoughtful, reliable service in a dynamic environment.

Respectful Service to All: You provide welcoming, unbiased service to people from all backgrounds and perspectives, supporting intellectual freedom and equitable access to information for everyone.

Tech Confidence: You are comfortable using and teaching everyday technology and open to learning new tools.

Curiosity and Care: You take initiative, stay organized, and are thoughtful about meeting the needs of others.

Connection to ALD Core Values: You believe in collaboration, equity, and innovation as part of your daily work.

Qualifications

Required:

  • Master's degree in library and information science, or at least two years of library-related experience and a plan to earn your MLIS within three years (application required within six months of hire)
  • Bachelor's degree
  • Experience providing great customer service and working with a variety of people and tasks
  • Intermediate skills using Microsoft 365 (Word, Excel, Outlook), familiarity with Microsoft Teams, and a willingness to learn and apply new technologies
  • Ability to work independently, manage time well, and support teams across the Arapahoe Library District

Preferred:

  • Experience offering reference, technology, or advisory services in a library setting
  • Spanish language skills

Who We Are
At Arapahoe Libraries, we are a welcoming, forward-thinking organization that believes in the power of curiosity and connection. Our values of collaboration, equity, and innovation shape everything we do. We believe libraries should reflect and uplift the people they serve, and we are always learning together. "Let's Find Out" is more than our motto. It is how we approach our work every day.

Let's Find Out Together
If you care about helping people, building strong relationships, and being part of a supportive and creative team, we would love to meet you. Join us in serving the Deer Trail and surrounding communities, where your work will make a real difference every single day. Apply today! **Please provide a cover letter with your application

Inclusion and diversity are part of our values at Arapahoe Libraries.

Qualified applicants who can support the communities we serve are encouraged to apply.


ARAPAHOE LIBRARIES logo

About ARAPAHOE LIBRARIES

Sourced by ZipRecruiter

Arapahoe Libraries was established in April 1966 to provide public library service to all residents of Arapahoe County, except those living in the cities of Littleton, Englewood and Aurora. Residents of these cities are served by libraries established prior to 1966 that are funded and maintained by their respective city governments. All Arapahoe County residents, however, are free to use any of the libraries in the county. Residents can also participate in the Colorado Library Card Program, which allows them to borrow items from any participating academic, school and public library in Colorado. Arapahoe Libraries serves a diverse and varied population covering the rural areas of Byers and Deer Trail, the cities of Bow Mar, Centennial, Cherry Hills Village, Columbine, Glendale, Greenwood Village and Sheridan, and the unincorporated areas of Arapahoe County. Arapahoe Libraries is also a major resource for elementary and high school students of the Littleton, Cherry Creek, Sheridan, Byers and Deer Trail School Districts, as well as for those receiving private and home schooling, and students attending local colleges and universities. This map of the Arapahoe Libraries legal service area provides exact boundaries. Funding is provided through a 4.9 property tax mill levy. Any increase in the mill levy must be approved by a vote of the people. Other revenue sources include income from specific ownership tax, grants and interest on investments. A non-profit Arapahoe Library Friends Foundation was established in 1990 to raise additional money from the private sector and to serve as an advocacy group for Arapahoe Libraries. The Foundation and its partner, The Friends of Arapahoe Libraries, which was established in 1995, support a variety of library programs and services.

Industry

Libraries and archives

Company size

201 - 500 Employees

Headquarters location

Englewood, CO, US

Year founded

1966

Social media

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