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Customer Reference Jobs (NOW HIRING)

Howard University

Reference Librarian

Washington, DC · On-site

$48K - $58K/yr

... basic reference questions and escalate more complex inquiries to senior librarians as needed. o ... CORE COMPETENCIES: • Strong analytical, problem-solving, and communication skills. • A customer ...

Howard

Reference Librarian

Library, PA

$48K - $58K/yr

... basic reference questions and escalate more complex inquiries to senior librarians as needed. o ... A customer service-oriented approach with the ability to interact professionally with a diverse ...

Cellebrite

Customer Advocacy Manager

Tysons, VA · On-site +1

Experience running a customer reference or advocacy program * Bachelor's degree in communications, marketing or a related field Required Skills * Customer obsession: genuine passion for the customer ...

NorthEastern

Reference Librarian SEIU

Oakland, CA · On-site

$83K/yr

Manage reference activities, including staffing the Reference Desk. * Guide students, faculty, and ... Ability to contribute to a positive work culture that supports customer service and teamwork.

New

Avoca

Customer Marketing Manager

Niagara Falls, NY · On-site

You will own the case study library, the customer reference program, the customer advisory board, and the customer presence at our marquee industry conference. The work you ship will be the proof ...

DOCUmation

Customer Care Rep

San Antonio, TX · On-site

$14.50 - $19.50/hr

Compile customer reference letters and coordinate Google/social media reviews * Prepare and distribute reports, including service histories, average monthly volumes, and upgrade lists * Plan internal ...

ORBCOMM

Enterprise Customer Value Manager, VIACHAIN

IL · Remote

The CVM will focus on operational discovery, customer value realization, measurable ROI, solution adoption, reference readiness, revenue expansion, and strategic account health. This role will be ...

DOCUmation of San Antonio LLC

Customer Care Rep

San Antonio, TX · On-site

$14.50 - $19.50/hr

Compile customer reference letters and coordinate Google/social media reviews * Prepare and distribute reports, including service histories, average monthly volumes, and upgrade lists * Plan internal ...

DOCUmation

Customer Care Rep

San Antonio, TX · On-site

$14.50 - $19.75/hr

Compile customer reference letters and coordinate Google/social media reviews * Prepare and distribute reports, including service histories, average monthly volumes, and upgrade lists * Plan internal ...

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Customer Reference information

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How much do customer reference jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for customer reference in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a customer reference?

Customer references are existing clients or customers who are willing to share their experiences with a company's products or services to help potential clients make informed purchasing decisions. These references may participate in activities such as providing testimonials, case studies, or speaking directly with prospective customers. Many businesses use customer references as a way to build trust and credibility, demonstrating real-world success and satisfaction. Managing customer reference programs is often an important part of sales and marketing strategies.

What skills and qualifications are needed to thrive as a customer reference manager?

To thrive as a Customer Reference Manager, you need a background in customer relationship management, strong organizational skills, and experience in marketing or sales support. Familiarity with CRM systems, reference management platforms, and data analysis tools is typically required. Exceptional communication, relationship-building, and project management abilities help you identify and cultivate strong customer advocates. These skills are vital for driving effective reference programs that support sales, enhance credibility, and foster long-term customer loyalty.

How does a customer reference professional typically collaborate with sales and marketing teams?

Customer Reference professionals play a vital role in bridging the gap between satisfied clients and internal teams. They frequently work with sales and marketing to identify happy customers who are willing to share their success stories, participate in case studies, or act as references for prospective clients. This collaboration involves coordinating interviews, gathering feedback, and ensuring the customer's experience is accurately represented while aligning with company messaging. Effective communication and project management skills are essential, as the role often requires balancing multiple requests and timelines across teams.

What is the difference between Customer Reference vs Customer Service Representative?

AspectCustomer ReferenceCustomer Service Representative
Required CredentialsTypically requires sales or marketing experience, familiarity with CRM toolsRequires communication skills, customer service training, sometimes certifications
Work EnvironmentOffice-based, client-facing, often in sales or marketing teamsCall centers, retail, or office settings, interacting directly with customers
Employer & Industry UsageUsed in sales, marketing, and client management to gather testimonials and referralsUsed across industries to handle customer inquiries, complaints, and support

While both roles involve customer interaction, a Customer Reference focuses on building relationships to gather testimonials and referrals, often within sales or marketing teams. A Customer Service Representative handles day-to-day customer inquiries and support. Understanding these differences helps clarify career paths and employer expectations.

More about Customer Reference jobs

What are the most commonly searched types of Customer Reference jobs?

The most popular types of Customer Reference jobs are:

What job categories do people searching Customer Reference jobs look for?

The top searched job categories for Customer Reference jobs are:

Customer Reference jobs near you
Infographic showing various Customer Reference job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Biomedical Reference Librarian

Bethesda, MD • On-site

Library Systems & Services LLC
Libraries and Archives • 1 - 5K employees
Learn more about Library Systems & Services LLCexternal

$65K - $85K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 20 days ago

Job description

Job Type
Full-time
Description
LAC Federal is seeking a knowledgeable and service-oriented Biomedical Reference Librarian to provide general and specialized reference, research, and information services within a federal biomedical research library environment in Bethesda, Maryland. This position supports the advancement and dissemination of biomedical knowledge by delivering expert research assistance, literature searching, instructional support, and outreach services across a wide range of biomedical and health sciences disciplines.
The ideal candidate will possess strong reference and customer service skills, expertise with biomedical research resources, and the ability to work effectively in a dynamic, research-focused environment supporting scientists, clinicians, researchers, federal staff, students, and public users.
Duties and Responsibilities
  • Provide general and specialized reference and research assistance to NLM patrons including researchers, clinicians, scientists, students, federal staff, and public users.
  • Conduct advanced literature searches using biomedical and scientific databases such as PubMed/MEDLINE, Embase, Scopus, Web of Science, and Cochrane Library.
  • Respond to reference inquiries received in person, by email, telephone, chat, or virtual reference platforms.
  • Assist users with locating, accessing, and utilizing print and electronic biomedical information resources.
  • Provide instruction and training on biomedical databases, citation management tools, research strategies, and information literacy topics.
  • Develop research guides, instructional materials, FAQs, and outreach content to support user engagement and education.
  • Support systematic reviews, evidence synthesis projects, and complex research inquiries as assigned.
  • Maintain awareness of emerging biomedical information resources, research tools, and scholarly communications trends.
  • Assist with collection maintenance, resource evaluation, and usage tracking activities.
  • Participate in outreach initiatives, workshops, exhibits, and educational programming supporting NLM services and resources.
  • Document reference transactions, service metrics, and project activities and prepare periodic reports as required.
  • Collaborate with librarians, researchers, technical staff, and program stakeholders on special projects and service improvements.

Requirements
  • Master's degree in Library and Information Science (MLIS/MLS) from an ALA-accredited institution.
  • Minimum of two (2) years of professional experience providing reference, research, or information services in a biomedical, academic, research, or federal library environment.
  • Demonstrated experience conducting literature searches using biomedical and scientific research databases including PubMed/MEDLINE.
  • Strong customer service and interpersonal communication skills.
  • Experience providing instruction, training, or user support related to library resources and research tools.
  • Proficiency using electronic information resources, integrated library systems, and online research platforms.
  • Ability to communicate effectively with scientific, technical, and general audiences.
  • Strong organizational skills and ability to manage multiple assignments in a fast-paced environment.
  • Proficiency with Microsoft Office Suite including Outlook, Word, Excel, PowerPoint, and Teams.
  • Ability to obtain and maintain a Public Trust clearance and NIH badge.

Preferred Qualifications
  • Experience working in a biomedical, health sciences, or federal research library environment.
  • Familiarity with NIH, NLM, or federal scientific research programs and information resources.
  • Experience supporting systematic reviews, evidence-based medicine, or clinical research activities.
  • Knowledge of citation management tools such as EndNote, RefWorks, Zotero, or Mendeley.
  • Experience developing online tutorials, LibGuides, webinars, or instructional materials.
  • Familiarity with bibliometric, research impact, or scholarly communications support services.
  • Undergraduate or graduate coursework in biology, medicine, public health, chemistry, or another scientific discipline.
  • Experience providing virtual reference or online user support services.
  • Membership in the Medical Library Association (MLA) or Academy of Health Information Professionals (AHIP).
  • Reading knowledge of one or more foreign languages relevant to biomedical or historical collections.

Physical Requirements
  • Ability to sit or stand for extended periods while conducting research, providing reference assistance, preparing instructional materials, and working with computer-based library and research systems.
  • Ability to perform repetitive hand and wrist movements associated with prolonged computer use, including literature searching, data entry, report preparation, and virtual reference support.
  • Ability to occasionally lift, carry, and transport library materials, presentation equipment, or office supplies weighing up to 20 pounds within a library or research environment.

Benefits
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Short Term & Long-Term Disability
  • Training & Development

EEO Statement
The company and its subsidiaries are an equal opportunity employer and celebrate the population of differences and does not discriminate in its hiring/hiring practices, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.
Nothing in this job specification restricts management's right to assign or reassign duties and responsibilities to this job at any time.
Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of employees in this position.
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.
To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently.
Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.
Salary Description
$65,000 - $85,000 annually

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