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Customer Reference Jobs (NOW HIRING)

Howard University

Reference Librarian

Washington, DC · On-site

$48K - $58K/yr

... basic reference questions and escalate more complex inquiries to senior librarians as needed. o ... CORE COMPETENCIES: • Strong analytical, problem-solving, and communication skills. • A customer ...

Howard

Reference Librarian

Library, PA · On-site

$48K - $58K/yr

... basic reference questions and escalate more complex inquiries to senior librarians as needed. o ... A customer service-oriented approach with the ability to interact professionally with a diverse ...

Avoca AI

Customer Marketing Manager

New York, NY · On-site

$130K - $160K/yr

Own the customer reference program end-to-end: identify advocates, manage capacity, log activity, and become Sales's most trusted partner during enterprise late-stage deals. * Build and run content ...

shu

Library - Reference Librarian PT

Fairfield, CT

Strong interpersonal, communication, and customer service skills. * Ability to work independently ... Experience providing reference assistance in an academic library preferred. Unusual Working ...

DOCUmation

Customer Care Rep

San Antonio, TX

$14.50 - $19.50/hr

Compile customer reference letters and coordinate Google/social media reviews * Prepare and distribute reports, including service histories, average monthly volumes, and upgrade lists * Plan internal ...

Cribl

Customer Advocacy Intern

San Francisco, CA · On-site +1

$25 - $30/hr

You'll support projects that make customer proof more usable and reusable across the business, including improving customer reference data and preparing content for AI and LLM consumption.

Cribl

Customer Advocacy Intern

$25 - $30/hr

You'll support projects that make customer proof more usable and reusable across the business, including improving customer reference data and preparing content for AI and LLM consumption.

DOCUmation of San Antonio LLC

Customer Care Rep

San Antonio, TX · On-site

$14.50 - $19.50/hr

Compile customer reference letters and coordinate Google/social media reviews * Prepare and distribute reports, including service histories, average monthly volumes, and upgrade lists * Plan internal ...

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Customer Reference information

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How much do customer reference jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for customer reference in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a customer reference?

Customer references are existing clients or customers who are willing to share their experiences with a company's products or services to help potential clients make informed purchasing decisions. These references may participate in activities such as providing testimonials, case studies, or speaking directly with prospective customers. Many businesses use customer references as a way to build trust and credibility, demonstrating real-world success and satisfaction. Managing customer reference programs is often an important part of sales and marketing strategies.

What skills and qualifications are needed to thrive as a customer reference manager?

To thrive as a Customer Reference Manager, you need a background in customer relationship management, strong organizational skills, and experience in marketing or sales support. Familiarity with CRM systems, reference management platforms, and data analysis tools is typically required. Exceptional communication, relationship-building, and project management abilities help you identify and cultivate strong customer advocates. These skills are vital for driving effective reference programs that support sales, enhance credibility, and foster long-term customer loyalty.

How does a customer reference professional typically collaborate with sales and marketing teams?

Customer Reference professionals play a vital role in bridging the gap between satisfied clients and internal teams. They frequently work with sales and marketing to identify happy customers who are willing to share their success stories, participate in case studies, or act as references for prospective clients. This collaboration involves coordinating interviews, gathering feedback, and ensuring the customer's experience is accurately represented while aligning with company messaging. Effective communication and project management skills are essential, as the role often requires balancing multiple requests and timelines across teams.

What is the difference between Customer Reference vs Customer Service Representative?

AspectCustomer ReferenceCustomer Service Representative
Required CredentialsTypically requires sales or marketing experience, familiarity with CRM toolsRequires communication skills, customer service training, sometimes certifications
Work EnvironmentOffice-based, client-facing, often in sales or marketing teamsCall centers, retail, or office settings, interacting directly with customers
Employer & Industry UsageUsed in sales, marketing, and client management to gather testimonials and referralsUsed across industries to handle customer inquiries, complaints, and support

While both roles involve customer interaction, a Customer Reference focuses on building relationships to gather testimonials and referrals, often within sales or marketing teams. A Customer Service Representative handles day-to-day customer inquiries and support. Understanding these differences helps clarify career paths and employer expectations.

More about Customer Reference jobs

What are the most commonly searched types of Customer Reference jobs?

The most popular types of Customer Reference jobs are:

What job categories do people searching Customer Reference jobs look for?

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Customer Reference jobs near you
Infographic showing various Customer Reference job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Part-time Reference Librarian

Loyola-Notre Dame Library Inc

Baltimore, MD • On-site

$23.61/hr

Part-time

Posted 7 days ago

Job description

Description:

The LNDL Part-Time Reference Librarian will provide reference assistance for students, staff, faculty, and community on Sunday afternoons, as well as Tuesday and Thursday evenings. This position may include additional evening and weekend hours, in a substitute capacity when available. Review begins immediately and continues until the position is filled.


Supervisor Responsibilities: None


Position Responsibilities:

  • Responds to faculty, student, staff, or community requests for information in person at the Help Desk, via phone, email, or chat
  • Assists patrons in finding materials and information using print and non-print sources with the online catalog, databases, related software, and internet use
  • Provides excellent customer service to patrons and establishes good working relationships with colleagues, students, and faculty
  • Assists Access Services staff with patrons as needed
  • Performs other duties as assigned
Requirements:
  • Excellent verbal and written communication skills
  • Strong interpersonal communication skills
  • Strong public service orientation
  • Experience delivering excellent customer service

Education and Experience:

  • ALA-accredited master's degree
  • Familiarity with reference services practices and procedures in multiple formats