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Inbound Call Center Jobs in Dallas, TX (NOW HIRING)

APCO Holdings

Inbound Call Center Agent

Dallas, TX

We are looking for a Business Development Call Center Agent to join our team. In this role, you'll engage with customers through inbound and outbound phone campaigns, help resolve questions and ...

APCO Holdings

Inbound Call Center Agent

Dallas, TX · On-site

We are looking for a Business Development Call Center Agent to join our team. In this role, you'll engage with customers through inbound and outbound phone campaigns, help resolve questions and ...

SmithRx

Inbound Call Center Representative

Plano, TX · On-site

$21/hr

We're seeking dedicated individuals to join our call center team, providing top-tier service to our ... What will you do: * Answer inbound calls and make outbound phone calls to and from members ...

SmithRx

Inbound Call Center Representative

Plano, TX · On-site

$21/hr

We're seeking dedicated individuals to join our call center team, providing top-tier service to our ... What will you do: * Answer inbound calls and make outbound phone calls to and from members ...

SmithRx

Inbound Call Center Representative

Plano, TX

$21/hr

We're seeking dedicated individuals to join our call center team, providing top-tier service to our ... What will you do: * Answer inbound calls and make outbound phone calls to and from members ...

APCO Holdings

Bilingual Inbound Call Center Agent

Dallas, TX · On-site

$15.25 - $19.75/hr

We are looking for a Business Development Call Center Agent to join our team. In this role, you'll engage with customers through inbound and outbound phone campaigns, help resolve questions and ...

Firehouse Roofing

Be Seen First

Call Center Manager

Rockwall, TX · On-site

$65K - $75K/yr (+ commission)

Treat every inbound call as an opportunity to turn the company's marketing investment into revenue, ensuring leads are handled with urgency and converted into booked, completed jobs * Supervise ...

New

Firehouse Roofing

Be Seen First

Call Center Manager

Rockwall, TX · On-site

$65K - $75K/yr (+ commission)

Treat every inbound call as an opportunity to turn the company's marketing investment into revenue, ensuring leads are handled with urgency and converted into booked, completed jobs * Supervise ...

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Inbound Call Center information

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How much do inbound call center jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for inbound call center in Dallas, TX is $16.20, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $17.07 per hour, depending on experience, location, and employer.

What is an inbound call center representative?

Inbound call center jobs involve handling incoming calls from customers or clients. Employees in these roles typically answer questions, provide support, resolve issues, and may process orders or requests. They act as the first point of contact for a company, so strong communication and problem-solving skills are important. Inbound call centers differ from outbound centers, where the primary task is making outgoing calls, often for sales or surveys. These positions are common in industries like telecommunications, banking, retail, and healthcare.

What skills and qualifications are needed to thrive as an inbound call center representative?

To thrive as an Inbound Call Center Representative, you need excellent verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephone systems, and ticketing platforms is commonly required. Patience, resilience, and a customer-focused attitude help individuals excel in handling diverse customer inquiries and challenges. These skills ensure efficient issue resolution, high customer satisfaction, and contribute to overall organizational success.

What are common challenges faced by inbound call center representatives, and how can they be managed effectively?

Inbound call center agents often encounter high call volumes, managing difficult customer interactions, and meeting strict performance metrics. To manage these challenges, agents benefit from strong communication skills, stress management techniques, and ongoing training. Support from supervisors, clear escalation procedures, and teamwork within the call center environment also play a crucial role in maintaining job satisfaction and delivering excellent customer service.

What is the difference between Inbound Call Center vs Customer Service Representative?

AspectInbound Call CenterCustomer Service Representative
Primary RoleHandle incoming calls, assist customers, process ordersAssist customers, answer inquiries, resolve issues
Work EnvironmentCall centers, office settingsOffice, retail, or remote environments
Required SkillsCommunication, problem-solving, product knowledgeCommunication, patience, problem-solving
Common CertificationsNone required but beneficialNone required but beneficial

While both roles involve assisting customers via phone, an Inbound Call Center primarily focuses on handling incoming calls related to orders or support, often within a call center environment. Customer Service Representatives may work in various settings and handle a broader range of customer inquiries. Both roles require strong communication skills and may benefit from similar certifications, but their work scope and environment differ slightly.

What skills are needed for inbound call center?

Inbound call center agents need strong communication skills, active listening, patience, and problem-solving abilities. They should be proficient in using call center software and have good time management to handle high call volumes efficiently.

What are the most commonly searched types of Inbound Call Center jobs in Dallas, TX?

The most popular types of Inbound Call Center jobs in Dallas, TX are:

What are popular job titles related to Inbound Call Center jobs in Dallas, TX?

For Inbound Call Center jobs in Dallas, TX, the most frequently searched job titles are:

What job categories do people searching Inbound Call Center jobs in Dallas, TX look for?

The top searched job categories for Inbound Call Center jobs in Dallas, TX are:

What cities near Dallas, TX are hiring for Inbound Call Center jobs?

Cities near Dallas, TX with the most Inbound Call Center job openings:

Inbound Call Center jobs near you
Infographic showing various Inbound Call Center job openings in Dallas, TX as of August 2026, with employment types broken down into 2% As Needed, 81% Full Time, 14% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $35,814 per year, or $17.2 per hour.

Inbound Call Center Agent

APCO Holdings

Dallas, TX

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 9 days ago

Key responsibilities

  • Respond to inbound customer inquiries and conduct outbound calls to support customer outreach campaigns.

  • Build rapport with customers, identify their needs, and provide accurate information and support to create positive customer experiences.

  • Accurately document customer conversations and account information, and support team performance and customer satisfaction goals.

APCO Holdings rating

8.0

Company rating: 8.0 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

172nd of 315 rated insurance

Job description

APCO Holdings partners with dealerships across North America to deliver innovative vehicle protection products and services that enhance the ownership experience for customers and drive growth for our partners. Through our family of brands, we bring together industry expertise, technology, and data-driven insights to help dealers strengthen their finance and insurance performance and build lasting relationships with their customers.

Our teams work collaboratively across operations, technology, risk, finance, marketing, and sales to deliver solutions that create measurable value and support the continued growth of APCO and the partners we serve.

We are looking for a Business Development Call Center Agent to join our team. In this role, you'll engage with customers through inbound and outbound phone campaigns, help resolve questions and concerns, and create positive customer experiences that strengthen loyalty and support our clients' success. Whether you're beginning your career or building on previous customer service experience, this role offers an opportunity to develop valuable communication, sales, and customer engagement skills in a fast-paced environment.

What You'll Do

Customer Engagement

  • Respond to inbound customer inquiries with professionalism and enthusiasm
  • Conduct outbound calls to support customer outreach campaigns
  • Build rapport and strengthen customer relationships through positive interactions
  • Identify customer needs and provide accurate information and support
  • Deliver an exceptional customer experience during every interaction

Call Center Performance

  • Accurately document customer conversations and account information
  • Maintain engagement and active listening throughout customer interactions
  • Meet quality assurance, productivity, and customer satisfaction standards
  • Consistently achieve individual and team performance goals
  • Follow established processes and procedures while maintaining attention to detail

Team Collaboration

  • Support a positive and collaborative team environment
  • Share knowledge and best practices with teammates
  • Contribute to team success and customer satisfaction goals
  • Participate in training, coaching, and development opportunities
What Makes You Successful

You enjoy talking with people and creating positive experiences. You're naturally friendly, professional, and patient, and you know how to make customers feel heard and valued.

You're also dependable, coachable, and motivated to achieve goals while working in a fast-paced environment. Whether you're helping a customer solve a problem or participating in an outbound campaign, you take pride in delivering excellent service and representing the brand professionally.

Basic Qualifications
  • High school diploma or GED
  • Strong verbal and written communication skills in English and Spanish
  • Basic computer and data entry skills
  • Strong attention to detail and follow-through
  • Ability to multitask and work in a structured, performance-driven environment
Preferred Qualifications
  • Previous call center experience
  • Previous customer service experience
  • Previous sales or customer engagement experience
  • Experience working in automotive, dealership, or contact center environments
This Role Might Be a Great Fit If You…
  • Enjoy talking with people and building relationships
  • Thrive in a team-oriented environment
  • Are motivated by goals and performance metrics
  • Want to develop customer service, communication, and sales skills
  • Are looking for a company that offers opportunities for growth and development
What We Offer
  • Comprehensive medical, dental, and vision benefits
  • 401(k) with company match
  • Paid time off and company holidays
  • Training and development opportunities
  • Career growth opportunities
  • Supportive team environment
Schedule & Training
We believe in setting our team members up for success from day one. New hires will participate in a structured training program designed to help them build confidence, learn our systems, and develop the skills needed to excel in the role.
 
Training Schedule
  • Monday through Friday
  • 9:30 AM - 6:00 PM
Regular Work Schedule (Following Training)
  • Monday through Friday: 9:30 AM - 6:00 PM
  • Saturday: 8:30 AM - 5:00 PM
  • Team members will receive on weekday off, typically Tuesday, Wednesday, or Thursday, to maintain a consistent five-day workweek.
At APCO, the way we work matters just as much as the results we deliver. Our values guide how we work, how we partner, and how we deliver results.
 
We C.A.R.E.
Committed – We build strong, high-trust relationships with our partners and each other.
Accountable – We take ownership of outcomes and hold ourselves to the highest standards of performance and integrity.
Results-Driven – We focus on delivering measurable outcomes that create value for our partners and our business.
Excellent – We strive for excellence in everything we do while balancing short-term performance with long-term success.
 
If you're excited about joining a team that values collaboration, accountability, and continuous improvement, we'd love to hear from you.
 
 
By submitting your application, you acknowledge that you have read and understand our Privacy Policy and Terms & Conditions. APCO Holdings may collect personal information (such as name, contact details, and employment history) to evaluate your candidacy. We may share this data with our subsidiaries, affiliates, and service providers. We retain applicant data only as long as necessary for the hiring process or as required by law.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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