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Call Center Representative Jobs in Dallas, TX (NOW HIRING)

Inceed

Call Center Representative

Irving, TX · On-site

$15.25 - $19.25/hr

Call Center Representative Compensation: $ 19/hour Location: Irving, TX Inceed has partnered with a great company to help find a skilled Call Center Representative to join their team! This is a great ...

ASCENSUS

Call Center Representative

Dallas, TX · Remote

$19/hr

Call Center Representatives handle requests provide explanations regarding benefits and plan provisions, review claims information and update account owner contacts using provided processes. The ...

New

MCI Careers

Call Center Representative

Dallas, TX · On-site

$7.25 - $14/hr

Join our team as a Call Center Representative. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre ...

MCI Careers

Call Center Representative

Dallas, TX · On-site

$15.75 - $19.75/hr

Join our team as a Call Center Representative. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre ...

ValorVIP

Call Center Representative

Dallas, TX · On-site

$15.75 - $19.75/hr

Join our team as a Call Center Representative. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre ...

SPECTRUM

Call Center Representative

Irving, TX · On-site

$20/hr

Customer Service Representatives on our billing team are vital to our mission, providing the ... call center * Technical Skills : MS Office, computer skills, typing * Skills : Communication ...

VRC Investigations

Call Center Representative

Denton, TX · On-site

$16 - $17/hr

VRC Investigations is currently expanding our Call Center Research Assistants Unit within our HOSPITAL CANVASS.COM division. Veracity Research Co. Investigations (VRC), is one of the nation's leading ...

VRC Investigations

Call Center Representative

Denton, TX · On-site

$16 - $17/hr

VRC Investigations is currently expanding our Call Center Research Assistants Unit within our HOSPITAL CANVASS.COM division. Veracity Research Co. Investigations (VRC), is one of the nation's leading ...

TEKsystems

Call Center Representative

Euless, TX

$23 - $25.50/hr

Entry‑Level Auto Finance Representative - Must have Bachelors Degree Onsite | Irving, TX | ... Bachelors Degree * 1+ year of customer service experience (call center experience a plus)

TEKsystems

Call Center Representative

Euless, TX

$23 - $25.50/hr

Entry‑Level Auto Finance Representative - Must have Bachelors Degree Onsite | Irving, TX | ... Bachelors Degree * 1+ year of customer service experience (call center experience a plus)

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Call Center Representative information

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$17

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How much do call center representative jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for call center representative in Dallas, TX is $17.73, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $19.04 per hour, depending on experience, location, and employer.

What is a call center representative?

Call Center Representatives are professionals who handle incoming and outgoing customer calls for a business or organization. Their primary responsibilities include assisting customers with inquiries, resolving issues, processing orders, and providing information about products or services. They are trained to communicate clearly, maintain a positive attitude, and use computer systems to track customer interactions and solutions. Effective call center representatives play a crucial role in ensuring customer satisfaction and loyalty.

What does a call center representative do?

Call center representatives take customer service calls for companies. Businesses employ call center representatives to handle a range of customer issues, including resolving complaints, processing transactions, and answering customer questions. They may also make cold calls or other outgoing calls for a company, usually following a set dialog script. Call center representatives often work remotely or in different call centers so that customer service lines may be open for more extended hours. This job requires strong verbal communication skills.

What are the key skills and qualifications needed to thrive as a call center representative, and why are they important?

To thrive as a Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing tools is highly valuable. Patience, active listening, and emotional resilience are crucial soft skills that help manage challenging customer interactions and maintain professionalism under pressure. These skills ensure efficient issue resolution, customer satisfaction, and high performance in a fast-paced support environment.

What are some common challenges faced by call center representatives, and how can they be managed?

Call Center Representatives often encounter challenges such as handling high call volumes, managing difficult customer interactions, and maintaining consistent performance metrics. Effective time management and resilience are key to staying productive and positive throughout the day. Many companies provide ongoing training, team support, and feedback to help representatives develop strong communication and problem-solving skills, which are essential for overcoming these challenges. Building rapport with teammates and supervisors can also provide valuable support and reduce stress in a fast-paced environment.

How do I become a call center representative with no experience?

To become a call center representative with no experience, focus on developing strong communication and customer service skills, which can be gained through volunteering or part-time work. Many employers offer on-the-job training, so having a high school diploma or equivalent and demonstrating a positive attitude can help you get started.
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The most popular types of Call Center Representative jobs in Dallas, TX are:

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For Call Center Representative jobs in Dallas, TX, the most frequently searched job titles are:

What job categories do people searching Call Center Representative jobs in Dallas, TX look for?

The top searched job categories for Call Center Representative jobs in Dallas, TX are:

What cities near Dallas, TX are hiring for Call Center Representative jobs?

Cities near Dallas, TX with the most Call Center Representative job openings:

Call Center Representative jobs near you
Infographic showing various Call Center Representative job openings in Dallas, TX as of August 2026, with employment types broken down into 85% Full Time, 5% Part Time, and 10% Contract. Highlights an 77% In-person, 3% Hybrid, and 20% Remote job distribution, with an average salary of $36,871 per year, or $17.7 per hour.

Call Center Representative

Inceed

Irving, TX • On-site

$15.25 - $19.25/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

Job description

Position: Call Center Representative

Compensation: $ 19/hour

Location: Irving, TX

Inceed has partnered with a great company to help find a skilled Call Center Representative to join their team!

This is a great contract opportunity for someone who enjoys helping customers and thrives in a fast-paced call center environment. You’ll support inbound mortgage servicing calls and play a key role in delivering a smooth, professional customer experience. This position offers the chance to join a team with an established need and be part of a supportive environment where your communication skills can make an immediate impact.

Key Responsibilities & Duties:

  • Handle inbound mortgage servicing calls professionally
  • Assist customers with account-related questions and requests
  • Provide clear and accurate information on services
  • Document call details and updates in system records
  • Follow established procedures and call center guidelines
  • Deliver excellent service in a high-volume environment

Required Qualifications & Experience:

  • Previous call center experience required
  • Strong verbal communication and active listening skills
  • Ability to manage multiple customer calls efficiently
  • Professional, customer-focused approach
  • Comfort working in a fast-paced service environment

Nice to Have Skills & Experience:

  • Mortgage servicing experience
  • Prior experience handling inbound customer support calls
  • Experience with call tracking or CRM systems

Perks & Benefits:

  • 3 different medical health insurance plans, dental, and vision insurance
  • Voluntary, Short-term and Long-term disability insurance
  • Paid time off, 401k, and holiday pay
  • Weekly direct deposit or pay card deposit

Other Information: 

  • On-site assignment in Irving, Texas
  • Supporting inbound mortgage servicing calls

If you are interested in learning more about the Call Center Representative opportunity, please submit your resume for consideration. Our client unable to provide sponsorship at this time.

We are Inceed, a staffing direct placement firm who believes in the possibility of something better. Our mission is simple: We’re here to help every person, whether client, candidate, or employee, find and secure what’s better for them.

Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.


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About Inceed

Sourced by ZipRecruiter

Industry

Recruiting and staffing services

Company size

501 - 1,000 Employees

Headquarters location

Tulsa, OK, US

Year founded

2001

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