ZipRecruiter

Log In

1

Overnight Inbound Call Center Jobs in Houston, TX

ReqRoute Inc

Team Lead Inbound Call Center

Houston, TX · On-site

$21/hr

Team Lead Inbound Call Center Location: Winston, NC-Onsite Contract: C2H Rate: $21/hr on w2 This position requires individuals to perform the following duties and work as part of a team: * Meet all ...

Velocity Flex

Call Center Representative

Jersey Village, TX · On-site

$14 - $17.50/hr

Job Overview: We're looking for a highly skilled call center representative to join our client's team, managing a large volume of inbound and outbound calls. The ideal candidate will be a quick ...

Talent Haven HR

Call Center Representative

Houston, TX

$15.25 - $19/hr

Job Summary We are seeking a professional and customer-focused Call Center Representative to ... Handle inbound and outbound customer calls professionally. * Assist customers with questions ...

Same Day Water Heaters

Call Center Associate

Houston, TX · On-site

$16 - $17/hr

Call Center Associate - Join the Same Day Water Heaters Family! Are you looking for more than just ... Handle inbound and outbound calls with a smile (yes, customers can hear it!) * Help customers ...

Same Day Water Heaters

Call Center Associate

Houston, TX · On-site

$16 - $17/hr

Call Center Associate - Join the Same Day Water Heaters Family! Are you looking for more than just ... Handle inbound and outbound calls with a smile (yes, customers can hear it!) * Help customers ...

Alphabe Insight

Call Center Agent

Houston, TX · On-site

$34K - $39K/yr

Call Center Agent At Entertainment Travel Associates, we create memorable experiences by connecting ... Respond to inbound customer inquiries professionally and efficiently. * Provide accurate ...

LAZ Parking Texas, LLC

Call Center Specialist

Houston, TX · On-site

$15/hr

The Call Center Specialist provides exceptional customer service by answering inbound calls and emails to help resolve inquiries, complaints, etc. in a positive and professional manner. This includes ...

LAZ Parking Texas, LLC

Call Center Specialist

Houston, TX · On-site

$15/hr

The Call Center Specialist provides exceptional customer service by answering inbound calls and emails to help resolve inquiries, complaints, etc. in a positive and professional manner. This includes ...

next page

Showing results 1-20

All JobsInbound Call Center JobsOvernight Inbound Call Center JobsOvernight Inbound Call Center Jobs in Houston, TX

Overnight Inbound Call Center information

See Houston, TX salary details

$12

$16

$22

How much do overnight inbound call center jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for overnight inbound call center in Houston, TX is $16.55, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $17.45 per hour, depending on experience, location, and employer.

What is the difference between Overnight Inbound Call Center vs Customer Service Representative?

AspectOvernight Inbound Call CenterCustomer Service Representative
Work HoursTypically overnight shifts, often 10 PM to 6 AMDaytime or flexible hours, depending on employer
Work EnvironmentCall center setting, often in a shared office spaceVaries; call centers, retail, or office environments
Required SkillsCommunication, patience, problem-solving, basic tech skillsCommunication, problem-solving, customer interaction skills
CertificationsGenerally none required; some roles may prefer customer service trainingOften none required; customer service experience preferred

Both roles involve assisting customers via phone, but Overnight Inbound Call Center jobs focus on overnight shifts in call center environments, while Customer Service Representatives may work during regular hours in various settings. The skills and certifications are similar, but shift timings and work environments differ.

What are the most commonly searched types of Inbound Call Center jobs in Houston, TX? The most popular types of Inbound Call Center jobs in Houston, TX are:
What cities near Houston, TX are hiring for Overnight Inbound Call Center jobs? Cities near Houston, TX with the most Overnight Inbound Call Center job openings:
Overnight Inbound Call Center jobs near you

Team Lead Inbound Call Center

ReqRoute Inc

Houston, TX • On-site

$21/hr

Other

Re-posted 29 days ago

Job description

Team Lead Inbound Call Center

Location: Winston, NC-Onsite

Contract: C2H

Rate: $21/hr on w2

Job Description

This position requires individuals to perform the following duties and work as part of a team:

  • Meet all KPI Metrics and Deliverables as assigned.
  • Determines and delegates cases to be worked by Representatives when applicable.
  • Supervises workload and oversees quality of work by assuring prompt feedback to associates.
  • Evaluates work of associates. Provides direction and coaching by identifying areas of improvement needed.
  • Attend all required meetings with clients and provide reporting as necessary.
  • Implements ongoing training and development of all associates.
  • Complete weekly and monthly payroll and timecards for associates.
  • Ensure their teams complete all compliance courses as assigned by Cognizant & Client.
  • Responsible for conducting employee reviews on a monthly basis.
  • Handle all escalation calls for team members as assigned.
  • Monitor call queues to ensure proper call handling efficiency targets are met.
  • Complete minimum phone time requirement each week/month as assigned by team manager.
Qualifications:
  • High level of Call Center knowledge and competence as evidenced by a minimum of 5 years' experience in a call center environment. Healthcare experience is preferred.
  • College degree preferred.
  • Ability to plan, organize and implement general business and personnel management practices as evidenced by successful completion of management and technical programs, completion of college level curriculum or equivalent related practical work experience. Knowledge of Auto/General Liability cost containment programs and proven account management skills a must.
  • Ability to lead change by addressing points of resistance at the team and/or individual level. The ability to independently evaluate and implement improvement plans.
  • Demonstrates an understanding of team building theory, and the techniques of continuous quality improvement and how they apply to ongoing activities.
  • Strong leadership skills including the ability to coach, develop and lead team members towards successful attainment of goals and objectives.
  • Excellent communication, negotiation, and interpersonal skills, to effectively interact, with all levels of an organization both internal and external.
  • Strong analytical, critical thinking, and problem-solving ability.
  • Demonstrated ability to provide consistent superior customer service to customers.
  • Act as a role model for the unit or office, taking on the work that others avoid and holding self and others accountable for high personal standards.
Reqroute logo

About Reqroute

Sourced by ZipRecruiter

ReqRoute is a young, vibrant, and dynamic recruitment marketing agency focused on providing Recruitment Branding Solutions, HCM Business Consulting; Managed Services to its customers worldwide. No customer is small; we service small businesses to fortune 1000 customers across the globe. Based in the heart of Silicon Valley and offices in Vancouver & Toronto, Canada, we are passionate about building stronger employer brands to help employers attract the best talent. We differentiate ourselves by our strong value system, commitment to our clients, best practices and a sound industry experience in finding out-performers. ReqRoute develops sustainable relationships based on mutual trust, responsiveness and accountability. While we continue to expand the infrastructure and resources available to our clients, we remain nimble in our approach to customer service and the management of our relationships. We take time to properly understand our client needs and offer a full range of cost effective, client centric solutions to a diverse client base. We offer flexible delivery methods to help our clients achieve their specific recruitment branding objectives by using our platform. We put you on the driver’s seat by enabling you to track the effectiveness of your recruitment marketing campaign by providing you real time analytics that helps you make changes to strategies and reallocate budgets.

Company size

201 - 500 Employees

Headquarters location

San Jose, CA, US

Year founded

2008

Social media

FacebookTwitter

View All Reqroute Jobs

Apply